{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/in\/news","author_url":"https:\/\/www.salesforce.com\/in\/news\/stories\/author\/connor-dalysalesforce-com\/","title":"Air India Enhances Customer Experience with Agentic AI via Salesforce Agentforce Partnership","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"jPTRvOUGNt\"><a href=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2025\/04\/15\/air-india-agentforce-agentic-ai\/\">Air India Enhances Customer Experience with Agentic AI via Salesforce Agentforce Partnership<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2025\/04\/15\/air-india-agentforce-agentic-ai\/embed\/#?secret=jPTRvOUGNt\" width=\"600\" height=\"338\" title=\"&#8220;Air India Enhances Customer Experience with Agentic AI via Salesforce Agentforce Partnership&#8221; &#8212; Salesforce\" data-secret=\"jPTRvOUGNt\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/in\/news\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/04\/Copy-of-Customer-Story-News-Tile-Templates-1.png","thumbnail_width":1200,"thumbnail_height":675,"description":"Agentforce will help Air India automate customer service processes, improve agent productivity, and deliver faster issue resolution Salesforce, the world\u2019s #1 AI CRM*, today announced the expansion of its collaboration with Air India with the adoption of Salesforce Agentforce. As part of its ongoing digital transformation, Air India is among the first airlines to go-live [&hellip;]"}