{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/in\/news","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/in\/news","title":"Salesforce Turns IT Tickets Into 24\/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LJpf6lReX5\"><a href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-it-service-announcement\/\">Salesforce Turns IT Tickets Into 24\/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-it-service-announcement\/embed\/#?secret=LJpf6lReX5\" width=\"600\" height=\"338\" title=\"&#8220;Salesforce Turns IT Tickets Into 24\/7 Conversational Resolutions with Agentforce IT Service to Enhance Productivity and Reduce Costs&#8221; &#8212; Salesforce\" data-secret=\"LJpf6lReX5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/in\/news\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/10\/Salesforce-Declares-End-to-Legacy-ITSM-Introduces-Agentforce-IT-Service-to-Enhance-Employee-Productivity-and-Reduce-IT-Support-Costs.png","thumbnail_width":1200,"thumbnail_height":675,"description":"A unified, modern IT service desk helps companies automate incidents and service requests and augment IT teams. This means teams spend less time on manual tickets, forms, portals, and searching through knowledge articles, and more time on high-value, strategic work Autonomous AI agents help companies instantly resolve IT issues, shifting employee support from reactive, legacy [&hellip;]"}