{"version":"1.0","provider_name":"Salesforce","provider_url":"https:\/\/www.salesforce.com\/in\/news","author_name":"Salesforce","author_url":"https:\/\/www.salesforce.com\/in\/news","title":"AI Expected to Resolve Half of Service Cases by 2027, Data Shows","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"kDQfwGpvx2\"><a href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/state-of-service-report-announcement-2025\/\">AI Expected to Resolve Half of Service Cases by 2027, Data Shows<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.salesforce.com\/in\/news\/stories\/state-of-service-report-announcement-2025\/embed\/#?secret=kDQfwGpvx2\" width=\"600\" height=\"338\" title=\"&#8220;AI Expected to Resolve Half of Service Cases by 2027, Data Shows&#8221; &#8212; Salesforce\" data-secret=\"kDQfwGpvx2\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/wp-bn.salesforce.com\/in\/news\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/wp-bn.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/AI-Expected-to-Resolve-Half-of-Service-Cases-by-2027-Data-Shows.png","thumbnail_width":1200,"thumbnail_height":675,"description":"Key Takeaways According to a new global survey of 6,500 service professionals, AI is no longer just automating decision trees \u2014 it\u2019s reshaping how service teams spend their time, grow their careers, and meet customer expectations. So what does this shift look like in practice? Here are three key trends, according to Salesforce\u2019s newest State [&hellip;]"}