{"id":10716,"date":"2024-11-20T05:00:00","date_gmt":"2024-11-20T13:00:00","guid":{"rendered":""},"modified":"2024-11-20T14:47:33","modified_gmt":"2024-11-20T14:47:33","slug":"unity-environmental-university-agentforce-education-cloud","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/unity-environmental-university-agentforce-education-cloud\/","title":{"rendered":"Unity Environmental University Taps Agentforce to Scale Student Recruitment and Enhance Enrollment Experiences"},"content":{"rendered":"\n

With Salesforce Education Cloud and Agentforce, Unity aims to increase the number of students enrolled from 10,000 to 50,000 in five years<\/em><\/p>\n\n\n\n

Implementing Agentforce is expected to help Unity save $800 in staff resource time for every request for information made via their website<\/em><\/p>\n\n\n\n

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Salesforce and Unity Environmental University today announced that the university is expanding its use of Salesforce to include Agentforce<\/a>, a new layer on the Salesforce Platform that enables organizations to build and deploy autonomous AI agents<\/a>. Unity, a private university specializing in environmental science-based education with climate-ready degrees including Sustainable Horticulture, Environmental Engineering, and Climate-Ready Business, will leverage Agentforce agents within the flow of work in Education Cloud<\/a> to scale student recruitment, more effectively engage students during enrollment, and improve access to higher education.<\/p>\n\n\n\n

The challenge:<\/strong> Unity has students in every U.S. state and territory and is creating an education model that opens doors to environmental science-focused learning worldwide. Having grown from 500 to 10,000 enrolled students since 2012, with the help of Education Cloud<\/a>, Unity now aims to reach 50,000 enrolled students by 2030. However, the university\u2019s staff is increasingly challenged to maintain their high level of service, especially in meeting enrollment goals. And time matters \u2013 prospective students cannot spend hours, weeks, or more waiting for information and navigating the admissions process. <\/p>\n\n\n\n

The solution:<\/strong> With Agentforce, Unity can scale staff resources to manage the increased volume of students. Agentforce goes beyond chatbots and copilots, using advanced reasoning abilities to make decisions and take action, like helping students through the application process.  Agentforce doesn\u2019t depend on human engagement to get work done \u2014 these agents can be triggered by changes in data, business rules, pre-built automations, or signals via API calls from other systems. Unity\u2019s AI agents will be grounded in the university\u2019s unique data and metadata \u2014 such as previous student interactions, web engagement data, enrollment information, knowledge articles, and other institutional data \u2014 to personalize every interaction while keeping trust and privacy at the center of every engagement.<\/p>\n\n\n\n