{"id":11190,"date":"2025-05-27T19:40:03","date_gmt":"2025-05-27T18:40:03","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11190"},"modified":"2025-05-27T19:40:05","modified_gmt":"2025-05-27T18:40:05","slug":"agentic-ai-impact-on-workforce-research","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/agentic-ai-impact-on-workforce-research\/","title":{"rendered":"Indian HR Leaders Expect Agentic AI Adoption to Grow 383% by 2027"},"content":{"rendered":"\n<p class=\"has-text-align-center\"><em>88% of HR chiefs plan to reskill their employees for better job opportunities in the digital labor era<\/em><\/p>\n\n\n\n<p><em>85% believe that within five years, most workforces will have humans and AI agents working together<\/em><\/p>\n\n\n\n<p class=\"has-text-align-center\"><em>CHROs believe AI literacy is the number one skill workers need as businesses move into the agentic economy<\/em><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p>Salesforce\u2019s latest research, which surveyed 200 global human resource executives, &#8211; including 41 in India &#8211; reveals that <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\">digital labor<\/a> isn\u2019t just a trend \u2014 it\u2019s a business strategy revolution. With AI agent adoption expected to jump 383% over the next two years, leading to a productivity gain of 41.7%, HR leaders in India are reimagining the way organisations structure and skill their workforce. The findings reveal that CHROs in India expect to redeploy nearly a quarter (24.7%) of their workforce as their organisations implement and embrace digital labor.<\/p>\n\n\n\n<p>The study also highlighted a growing focus on <a href=\"https:\/\/www.salesforce.com\/news\/stories\/reskilling-for-digital-labor-era\/\">AI reskilling programs<\/a>. 88% of Indian HR chiefs are or are planning to reskill their workers to be more competitive in a market shaped by <a href=\"https:\/\/www.salesforce.com\/agentforce\/what-are-ai-agents\/\">AI agents<\/a>. Most of these leaders (81%) also agree that soft skills like relationship building and collaboration will be even more critical as humans work alongside agents.<\/p>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tDigital Labor Will Reshape the Enterprise.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-reshapes-workforce\/\" target=\"_blank\">\n\t\t\t\t<span>HERE&#039;S HOW<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong>Why it matters:<\/strong> 85% of Indian HR leaders agree the workforce will be made up of humans and agents in the next five years. And yet, 88% say their organisations have yet to implement agentic AI and 63% say employees don\u2019t yet understand how digital labor will impact their work. As agentic AI reshapes the workplace \u2014 and the skills workers need to succeed \u2014 understanding how HR leaders are ensuring organizational resilience is critically important.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Every industry must redesign jobs, reskill, and redeploy talent \u2014 and every employee will need to learn new human, agent, and business skills to thrive in the digital labor revolution.<\/p>\n<cite><strong>Nathalie Scardino, President and Chief People Officer at Salesforce<\/strong><\/cite><\/blockquote>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cWe\u2019re in the midst of a once-in-a-lifetime transformation of work with digital labor that is unlocking new levels of productivity, autonomy, and agency at a speed never before thought possible,\u201d said <strong>Nathalie Scardino, President and Chief People Officer at Salesforce.<\/strong> \u201cEvery industry must redesign jobs, reskill, and redeploy talent \u2014 and every employee will need to learn new human, agent, and business skills to thrive in the digital labor revolution.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-by-the-numbers-nbsp\"><strong>By the numbers:&nbsp;<\/strong><\/h2>\n\n\n\n<p><strong>HR leaders in India believe digital labor is the future and its integration is critical to their role<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>85% believe that within five years, most workforces will have humans and AI agents\/digital labor working together.<\/li>\n\n\n\n<li>92% of CHROs say that integrating digital labor alongside their existing workforce will be a critical part of their job.<\/li>\n\n\n\n<li>CHROs project a 383% growth in agent adoption within their organisations by 2027 (from 12% adoption today to 58% two years from now).<\/li>\n\n\n\n<li>Once agentic AI is fully implemented, CHROs expect an average employee productivity gain of 41.7% and a 26.2% reduction in labor costs.<\/li>\n<\/ul>\n\n\n\n<p><strong>CHROs in India plan to reskill and redeploy their employees to work alongside agents&nbsp;<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>83% of CHROs believe AI agents\/digital labor will transform their organisational structure.<\/li>\n\n\n\n<li>93% of CHROs believe AI agents\/digital labor will empower them to reassign employees to new, more relevant roles.\n<ul class=\"wp-block-list\">\n<li>They anticipate redeploying nearly a quarter (24.7%) of the workforce to new roles or teams.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>88% of CHROs believe redeployment is the more cost-effective approach compared to hiring outside the business for new roles.<\/li>\n\n\n\n<li>88% of CHROs are either already reskilling (15%) or plan to reskill (73%) employees for roles with better future opportunities.<\/li>\n<\/ul>\n\n\n\n<p><strong><strong>With 88% of businesses yet to embrace agentic AI, CHROs in India direct near-term efforts toward AI implementation \u2014 including IT and research and development<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>CHROs anticipate research and development (R&amp;D) (59%), IT (51%), and sales teams (34%) will grow as their business begins to adopt AI agents.<\/li>\n\n\n\n<li>CHROs plan to reassign employees to <strong>governance, compliance, and ethics roles <\/strong>(60%), like defining standards and monitoring AI inputs, and <strong>technical roles<\/strong> (60%), like data scientists or technical architects, in the near term.<\/li>\n\n\n\n<li>CHROs believe AI literacy is the number one skill workers need as businesses move into the agentic economy.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--einstein\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tGo Deeper.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p>At companies with AI, 88% of representatives cite building customer relationships as a key responsibility. Meanwhile, just 75% of representatives at organizations without AI say this.<\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/customer-service-statistics-2024\/\" target=\"_blank\">\n\t\t\t\t<span>READ THE STUDY<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-einstein\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-einstein-large@1x.png\"\n\t\talt=\"Illustration of einstein\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<p><strong><strong>As businesses implement digital labor strategies, CHROs in India believe soft skills and relationship-building roles will become more valuable\u00a0<\/strong><\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>81% of CHROs say AI agents\/digital labor will increase the need for soft skills at their organisation.<\/li>\n\n\n\n<li>CHROs also plan to reassign employees to relationship-building roles (54%), like partnerships and account management and say collaboration and adaptability skills will be valuable in the agentic economy.<\/li>\n<\/ul>\n\n\n\n<p><strong>Despite the urgency of digital labor, many Indian HR chiefs are still in early planning phases with preparing their workforce.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Just 12% of Indian CHROs say their organisation has fully implemented agentic AI.<\/li>\n\n\n\n<li>63% of Indian HR chiefs say their employees remain unaware of how AI agents will impact their work<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More information:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read about <a href=\"https:\/\/www.salesforce.com\/news\/stories\/preparing-for-digital-labor-at-work\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s strategy<\/a> for agentic AI adoption<\/li>\n\n\n\n<li>Find more data about agentic AI on the <a href=\"https:\/\/www.salesforce.com\/news\/stat-library\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Stat Library<\/a><\/li>\n<\/ul>\n\n\n\n<p><strong>Methodology: <\/strong>Salesforce conducted an online, double-blind survey in partnership with NewtonX among 200 Chief Human Resource Officers, Chief People Officers, and other global leads of HR, including 41 in India.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>88% of HR chiefs plan to reskill their employees for better job opportunities in the digital labor era 85% believe that within five years, most workforces will have humans and AI agents working together CHROs believe AI literacy is the number one skill workers need as businesses move into the agentic economy Salesforce\u2019s latest research, [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":11315,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1114],"sf_topic":[2802,1092,2652,1117],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[1186],"sf_visibility":[],"coauthors":[],"class_list":["post-11190","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-artificial-intelligence","sf_topic-agents","sf_topic-artificial-intelligence","sf_topic-enterprise-ai","sf_topic-modern-work","sf_location-global","sf_collection-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO 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