{"id":12014,"date":"2025-09-15T19:42:14","date_gmt":"2025-09-15T14:12:14","guid":{"rendered":""},"modified":"2025-09-15T19:42:52","modified_gmt":"2025-09-15T14:12:52","slug":"agents-of-change-human-ai-at-work-in-the-agentic-enterprise","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/agents-of-change-human-ai-at-work-in-the-agentic-enterprise\/","title":{"rendered":"Agents of Change: Human + AI at Work in the Agentic Enterprise"},"content":{"rendered":"\n<p>The agentic era is here. Across <a href=\"https:\/\/www.salesforce.com\/in\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce<\/a>, autonomous agents are already at work every day, automating repetitive tasks, surfacing insights and accelerating innovation. In the <a href=\"https:\/\/www.salesforce.com\/in\/form\/agentforce\/demo\/?d=701ed00000dX99DAAS&amp;nc=701ed00000dXJWlAAO&amp;utm_content=701ed00000dX99DAAS&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=22897292360&amp;gbraid=0AAAABAVuWUmhNPD_Uu4f2p1RhUVNs1tyr&amp;gclid=Cj0KCQjw8p7GBhCjARIsAEhghZ04F36V2ELMym2y4TIFt8E9GLzeFX_I9l6BZHxPgRkA8jDwJ-35qZkaAqlvEALw_wcB\" target=\"_blank\" rel=\"noreferrer noopener\">agentic enterprise<\/a>, AI acts as an orchestrator, bringing together the right capabilities with the right context so that people and AI achieve more together than either could alone.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/products\/innovation\/\" target=\"_blank\" rel=\"noreferrer noopener\">Innovation<\/a> is one of Salesforce\u2019s core values and continues to drive everything the company does. As <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/use-cases\/customer-zero\/\" target=\"_blank\" rel=\"noreferrer noopener\">Customer Zero<\/a>, Salesforce tests and uses its own technologies internally before they reach <a href=\"https:\/\/www.salesforce.com\/blog\/support-requests-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">customers<\/a> and creates a blueprint for other companies looking to become an agentic enterprise. Every day Salesforce is demonstrating how <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/digital-labor\/\" target=\"_blank\" rel=\"noreferrer noopener\">digital labor<\/a> augments human potential, boosts productivity and helps businesses scale while creating better customer experiences.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n <script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/KmNZsNYqoQgrsRv9MFQWgB.jpg\"  data-uuid=\"KmNZsNYqoQgrsRv9MFQWgB\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>This video story highlights the human side of the agentic enterprise. Salesforce teams share how <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> are becoming part of their daily work, amplifying creativity and enabling them to focus on solving the big challenges.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-learn-more\">Learn more:<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Watch Salesforce leaders discuss <a href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/india-ai-agents-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">how AI agents are transforming India businesses<\/a><\/li>\n\n\n\n<li>Read how<a href=\"https:\/\/www.salesforce.com\/blog\/support-requests-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Agentforce handled over 1 million support requests<\/a><\/li>\n\n\n\n<li>Know more about<a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Agentforce<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>The agentic era is here. Across Salesforce, autonomous agents are already at work every day, automating repetitive tasks, surfacing insights and accelerating innovation. In the agentic enterprise, AI acts as an orchestrator, bringing together the right capabilities with the right context so that people and AI achieve more together than either could alone. Innovation is [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":10649,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":true,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1194],"sf_theme":[2819],"sf_topic":[2802],"sf_product":[2760],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1189],"sf_collection":[],"sf_visibility":[1522],"coauthors":[],"class_list":["post-12014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-feature-story","sf_theme-agentic-ai","sf_topic-agents","sf_product-agentforce","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agents of Change: Human + AI at Work in the Agentic Enterprise - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/agents-of-change-human-ai-at-work-in-the-agentic-enterprise\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Agents of Change: Human + AI at Work in the Agentic Enterprise\" \/>\n<meta property=\"og:description\" content=\"The agentic era is here. 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