{"id":12547,"date":"2025-11-20T06:00:00","date_gmt":"2025-11-20T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12547"},"modified":"2025-11-29T23:11:09","modified_gmt":"2025-11-29T17:41:09","slug":"idc-ai-powered-digital-experiences-2025","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/idc-ai-powered-digital-experiences-2025\/","title":{"rendered":"Salesforce Named a Leader in IDC MarketScape for National Civilian Government AI-Powered Personalized Digital Experiences"},"content":{"rendered":"\n<p>Salesforce today announced it has been recognized as a Leader in the 2025 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Powered Personalized Digital Experiences <a href=\"https:\/\/www.salesforce.com\/form\/industries\/government\/idc-salesforce-public-sector-vendor-summary\/\" target=\"_blank\" rel=\"noreferrer noopener\">2025 Vendor Assessment<\/a>*.&nbsp;<\/p>\n\n\n\n<p>Salesforce was recognized for the following strengths:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI agent innovation:<\/strong> Salesforce offers strong technology and go-to-market investments in AI and <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/ai-agents\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a>. This includes a range of prebuilt and customizable agents for public-sector missions and use cases.<\/li>\n\n\n\n<li><strong>Customer service first:<\/strong> The core of Salesforce\u2019s portfolio is its CRM offering, which ensures customer-centric and customer-service-agent-centric design. This CRM-centric roadmap has been augmented over time with significant investments to infuse government-specific requirements, with regular and systematic input from its government customer advisory boards.<\/li>\n\n\n\n<li><strong>Public-sector mission-specific blueprints:<\/strong> Salesforce has a wide range of data models and configuration templates for public-sector-specific use cases, from the administration of social protection to modernizing professional licensing and accelerating permitting for small businesses.<\/li>\n\n\n\n<li><strong>Global footprint:<\/strong> Over the past 15 years, Salesforce has steadily increased its presence among national\/federal governments worldwide, including through significant investments in a global partner ecosystem.<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--green-cliff\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\t Download a complimentary excerpt copy of the report.\u00a0\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/form\/industries\/government\/idc-salesforce-public-sector-vendor-summary\/\" target=\"_blank\">\n\t\t\t\t<span>Download Here<\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-green-cliff\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-green-cliff-large@1x.png\"\n\t\talt=\"Illustration of green-cliff\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"12546-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"1024\" width=\"1003\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/image_096323.png?w=1003\" alt=\"\" class=\"wp-image-12546\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png 1567w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=294&amp;h=300 294w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=768&amp;h=784 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=1003&amp;h=1024 1003w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=1504&amp;h=1536 1504w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=259&amp;h=264 259w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=357&amp;h=365 357w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=678&amp;h=692 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=147&amp;h=150 147w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=189&amp;h=193 189w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=1218&amp;h=1244 1218w\" sizes=\"auto, (max-width: 1003px) 100vw, 1003px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier\u2019s position within a given market. The Capabilities score measures supplier product, go-to-market, and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.<\/em><\/figcaption><\/figure>\n<div id=\"12546-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1567\" height=\"1600\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2025\/11\/image_096323.png?w=1003\" alt=\"\" class=\"wp-image-12546\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png 1567w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=294&amp;h=300 294w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=768&amp;h=784 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=1003&amp;h=1024 1003w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=1504&amp;h=1536 1504w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=259&amp;h=264 259w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=357&amp;h=365 357w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=678&amp;h=692 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=147&amp;h=150 147w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=189&amp;h=193 189w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/11\/image_096323.png?w=1218&amp;h=1244 1218w\" sizes=\"auto, (max-width: 1567px) 100vw, 1567px\" \/><figcaption class=\"wp-element-caption\"><em>The IDC MarketScape vendor analysis model is designed to provide an overview of the competitive fitness of technology and suppliers in a given market. The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier\u2019s position within a given market. The Capabilities score measures supplier product, go-to-market, and business execution in the short-term. The Strategy score measures alignment of supplier strategies with customer requirements in a 3-5-year timeframe. Supplier market share is represented by the size of the icons.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><\/p>\n\n\n\n<p><strong>The Salesforce advantage for unparalleled citizen experiences: <\/strong>As <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentic-ai-government-statistics-davos\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI reshapes public service delivery<\/a>, governments around the world are transforming how they engage citizens and run their missions. To help them meet the moment, Salesforce offers a comprehensive suite of solutions and AI capabilities, including <a href=\"https:\/\/www.salesforce.com\/in\/government\/solutions\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Public Sector<\/a>, that are designed to seamlessly unify AI, data, and apps, enabling agencies to deliver highly personalized services and execute their complex mandates with greater efficiency and agility.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13365\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/14\/inmobi-salesforce-ai-advertising-growth\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=1024\" class=\"content-card__image\" alt=\"collaboration\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/14\/inmobi-salesforce-ai-advertising-growth\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Deepens Collaboration with InMobi to accelerate AI-Driven Growth Across Its Global Advertising Ecosystem\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13355\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/09\/nmims-salesforce-agentforce-ai-admissions-transformation\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=1024\" class=\"content-card__image\" alt=\"Agents\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2025\/08\/Pay-As-You-Go-Pricing-Makes-it-Easier-than-Ever-to-Get-Started-with-Agentforce.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/09\/nmims-salesforce-agentforce-ai-admissions-transformation\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tNMIMS Collaborates with Salesforce to Transform Student Admissions and Engagement\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/12547\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<p><strong>Innovation in action:<\/strong> Salesforce\u2019s deep investments in innovation for governments include:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI agents for government: <\/strong>With <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a>, Salesforce has embedded AI agents across its platform and portfolio. Agentforce Public Sector provides a library of pre-built agent templates, composable apps, and pre-configured workflows for use cases such as case management, licensing and permitting, emergency response, and more. This makes it easy for governments to build and deploy mission-specific AI agents that automate time consuming tasks and improve constituent service with personalized, always-on support.\u00a0<\/li>\n\n\n\n<li><strong>Next-gen citizen experiences: <\/strong>Experience Cloud helps government departments create user-friendly portals and websites to digitize citizen services. Agentforce Public Sector builds on that foundation with a digital workforce of agents that can enhance citizen experiences across key areas like benefit inquiries, complaint resolution, and 311 services.&nbsp;<\/li>\n\n\n\n<li><strong>Enhanced government decision making: <\/strong>With <a href=\"https:\/\/www.tableau.com\/products\/tableau-next?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau Next<\/a>, government leaders can leverage advanced, AI-powered data analytics capabilities, helping governments make informed decisions based on real-time insights to improve performance tracking, resource allocation, and policy evaluation.\u00a0<\/li>\n\n\n\n<li><strong>Faster government innovation: <\/strong>Salesforce\u2019s low-code <a href=\"https:\/\/www.salesforce.com\/in\/platform\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360 Platform<\/a> and <a href=\"https:\/\/appexchange.salesforce.com\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">AppExchange<\/a> marketplace make it fast and easy for <a href=\"https:\/\/www.salesforce.com\/in\/government\/it-modernization\/what-is-government-it\/\" target=\"_blank\" rel=\"noreferrer noopener\">government IT<\/a> teams to build and customize agents and applications, reducing dependency on external developers.<\/li>\n\n\n\n<li><strong>Commitment to security and compliance:<\/strong> Salesforce adheres to stringent global security and <a href=\"https:\/\/compliance.salesforce.com\/en\" target=\"_blank\" rel=\"noreferrer noopener\">compliance requirements<\/a>, including Protected-B and IRAP, and has key global certifications including HITRUST, ASIP Sant\u00e9 HDS, and ASP\/SaaS Certificates. <a href=\"https:\/\/www.salesforce.com\/in\/government\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Government Cloud<\/a> \u2013 designed for the U.S. government and government contractors \u2013 also meets the highest levels of performance, reliability, and security with authorizations such as IRS 1075, FedRAMP High, DoW Impact Levels, and Top Secret.<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Agentforce has greatly enhanced our ability to deliver an exceptional customer experience, work more efficiently, and drive cost containment.<\/p>\n<cite>Jesse Elizondo, Assistant City Manager, City of Kyle, Texas<\/cite><\/blockquote>\n\n\n\n<p><strong>Government perspective: <\/strong>\u201cAgentforce has greatly enhanced our ability to deliver an exceptional customer experience, work more efficiently, and drive cost containment. It\u2019s like having every aspect of town hall instantly accessible 24\/7, whether you\u2019re a city employee or a resident seeking help,\u201d said Jesse Elizondo, Assistant City Manager, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/kyle-texas-agentforce-city-government\/\" target=\"_blank\" rel=\"noreferrer noopener\">City of Kyle, Texas<\/a>.<\/p>\n\n\n\n<p><strong>Salesforce perspective: <\/strong>\u201cAgentforce is powering a new wave of momentum across every level of government. From federal to state and local agencies, leaders are turning to Salesforce as the #1 platform for trusted AI agents that transform citizen experiences and dramatically improve government productivity. Grounded in the security and reliability of the world\u2019s leading CRM, Agentforce helps agencies break through legacy constraints and deliver services that are faster, simpler, and more responsive to the people they serve. We\u2019re proud to stand shoulder-to-shoulder with government leaders as they build the next era of digital public service,&#8221; said Kendall Collins, CEO of Government Cloud.<\/p>\n\n\n\n<p><strong><em>*doc #US53009125, September 2025<\/em><\/strong><strong><em><br><\/em><\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more-nbsp\"><strong>Learn more:&nbsp;<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-for-public-sector-announcement\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Learn more about Agentforce Public Sector<\/a> and how it can transform your organization<\/li>\n\n\n\n<li>See how <a href=\"https:\/\/gpscasestudies.salesforce.com\/regions\/amer\" target=\"_blank\" rel=\"noreferrer noopener\">U.S. government customers<\/a> and other public sector organizations are using&nbsp;Salesforce<\/li>\n\n\n\n<li>See what public sector IT leaders say are the biggest issues they\u2019re facing in Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/in\/form\/industries\/government\/public-sector-state-it\/\" target=\"_blank\" rel=\"noreferrer noopener\">State of IT in the Public Sector report<\/a>\u00a0<\/li>\n\n\n\n<li>Explore <a href=\"https:\/\/compliance.salesforce.com\/en?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Security and Compliance<\/a><\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-about-idc-marketscape\"><strong>About IDC MarketScape:<\/strong><\/h4>\n\n\n\n<p>IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier\u2019s position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce today announced it has been recognized as a Leader in the 2025 IDC MarketScape for Worldwide Software Platforms for National Civilian Government AI-Powered Personalized Digital Experiences 2025 Vendor Assessment*.&nbsp; Salesforce was recognized for the following strengths: The Salesforce advantage for unparalleled citizen experiences: As AI reshapes public service delivery, governments around the world are [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":12545,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":true,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[],"sf_theme":[],"sf_topic":[],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[1261],"sf_location":[1189],"sf_collection":[],"sf_visibility":[1522],"coauthors":[],"class_list":["post-12547","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_multimedia_asset-infographic","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Named Leader in IDC AI Powered Digital Experiences 2025 - Salesforce<\/title>\n<meta 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