{"id":13162,"date":"2026-02-23T11:35:30","date_gmt":"2026-02-23T06:05:30","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13162"},"modified":"2026-02-23T12:31:16","modified_gmt":"2026-02-23T07:01:16","slug":"powering-agentic-era-for-enterprises-in-india","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/powering-agentic-era-for-enterprises-in-india\/","title":{"rendered":"The Agentic Leap: How India is Rewiring Business with Autonomous AI"},"content":{"rendered":"\n

How Salesforce is Powering India’s Agentic Era<\/em><\/p>\n\n\n\n

The future of business is being rewritten, powered by unified intelligence. Salesforce is at the forefront, guiding companies as an Agentic Enterprise<\/a> to accelerate growth by integrating sales, service, and data intelligence. Over the past year, collaborations across Indian enterprises have shown how the country is embracing the Agentic Era<\/a>, where humans and AI agents<\/a> work together to run core business functions at scale.<\/p>\n\n\n\n

From Heritage to Hyper\u2011Personalisation<\/strong><\/h2>\n\n\n\n

Indian business has always thrived on the personal touch. Now, AI agents<\/a> are bringing it back, this time with memory, context, and predictive intelligence. Jeena Sikho<\/a>, <\/strong>rooted in Ayurvedic traditions, has cut patient response times by half through agent-led automation.<\/p>\n\n\n\n

In financial services, Bandhan Bank<\/a> is reimagining lending across 6,350 outlets nationwide. By unifying multiple loan origination systems into AI-driven platforms, the bank is automating everything from onboarding to risk assessment, allowing frontline teams to spend less time processing forms, and more time advising customers.<\/p>\n\n\n\n

Agentic AI is not replacing human touch points; it is helping them reach more people, more consistently.<\/p>\n\n\n\n

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Agentic AI is not replacing human touch points; it is helping them reach more people, more consistently.<\/p>\n<\/blockquote>\n\n\n\n

The Rise of the Agentic Workforce<\/strong><\/h2>\n\n\n\n

AI is shifting from tool to agent. Enterprises want systems that act, not just record.<\/p>\n\n\n\n

Air India<\/a> is transforming passenger experiences with autonomous agents that handle complex refund cases. These stories capture a new face of Indian enterprise. <\/p>\n\n\n\n

In recruitment, TASC Outsourcing<\/a> has deployed agents that source and engage leads around the clock, boosting response rates sixfold.<\/p>\n\n\n\n

In healthcare, Utkal Hospital<\/a>, the largest private hospital in Odisha, has become the first in East India to adopt Agentforce.<\/a> By unifying patient data across hospital systems and deploying AI agents for scheduling, telephony and self-service, Utkal Hospital<\/a> is building a digital care layer that supports doctors and call centres alike, reducing manual dependency while improving patient experience.<\/p>\n\n\n\n

This is the new workforce model. Humans focused on judgement, empathy, and strategy. AI agents handle coordination, execution, and memory.<\/p>\n\n\n\n

Building Trust at Scale<\/strong><\/h2>\n\n\n\n

In Kolkata, a partnership with Sister Nivedita University<\/a> is preparing 1,000 students annually to enter the agentic economy, ensuring the workforce of tomorrow is ready to collaborate with digital agents.<\/p>\n\n\n\n

In the Agentic Era, trust is no longer just a brand promise. It is an operational capability.<\/p>\n\n\n\n

Digitising India\u2019s Physical Soul<\/strong><\/h2>\n\n\n\n

As part of its digital transformation journey, Jaquar Group<\/a> is implementing an AI-powered, mobile-first platform to unify customer engagement across business units and drive revenue growth, productivity, and operational efficiency.<\/p>\n\n\n\n

These are not just software upgrades. They represent the evolution of intelligence, embedding AI into factories, showrooms, hospitals, banks, and logistics networks.<\/p>\n\n\n\n

The Path Forward<\/strong><\/h2>\n\n\n\n

From airlines to healthcare, banking to education, and manufacturing to outsourcing, India is proving a powerful thesis: businesses that connect their functions thrive. <\/p>\n\n\n\n

Air India<\/a>\u2019s autonomous refund handling, Jeena Sikho<\/a>\u2019s agent-led patient response, and Bandhan Bank\u2019s unified loan platforms show how AI amplifies human expertise. TASC Outsourcing<\/a>\u2019s round-the-clock lead engagement, Utkal Hospital<\/a>\u2019s integrated patient care, Sister Nivedita University<\/a>\u2019s workforce preparation, and Jaquar Group\u2019s AI-powered customer engagement demonstrate the breadth of this Agentic Era<\/a>. <\/p>\n\n\n\n

Sales, service, operations, and education are no longer siloed, they form a unified, data-driven cycle. India is building a more efficient, inclusive, and human-centred economy, where AI empowers people to achieve more, connect more deeply, and unlock opportunities once out of reach.<\/p>\n\n\n\n

Know more\u00a0<\/strong><\/h2>\n\n\n\n
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