{"id":13231,"date":"2026-03-05T06:00:00","date_gmt":"2026-03-05T14:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13231"},"modified":"2026-03-12T16:14:09","modified_gmt":"2026-03-12T10:44:09","slug":"agentforce-health-agents-for-harmonizing-medical-information","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-health-agents-for-harmonizing-medical-information\/","title":{"rendered":"The End of Healthcare Paperwork: Salesforce Agents, Fueled by HealthEx, Verily, and Viz.ai, Return Focus to Patients"},"content":{"rendered":"\n<p><strong>March 5, 2026<\/strong> <strong>\u2013 SAN FRANCISCO \u2013<\/strong> Healthcare is in critical condition: Costs continue to <a href=\"https:\/\/worldatwork.org\/publications\/workspan-daily\/global-healthcare-costs-projected-to-rise-more-than-10-in-2026\" target=\"_blank\" rel=\"noreferrer noopener\">climb<\/a> and staff are burned out, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">drowning in clerical paperwork<\/a> that <a href=\"https:\/\/avantgardehealth.com\/blog\/5-features-every-healthcare-analytics-platform-needs\/\" target=\"_blank\" rel=\"noreferrer noopener\">mostly goes to waste<\/a>. Between manually processing forms and having to later search multiple places to find them, treatment gets delayed and more expensive. And patients are left to pay the price \u2014 with <a href=\"https:\/\/www.kff.org\/health-costs\/americans-challenges-with-health-care-costs\/\" target=\"_blank\" rel=\"noreferrer noopener\">1 in 3<\/a> postponing doctors&#8217; visits due to long wait times or high premiums.&nbsp;<\/p>\n\n\n\n<p>To harness the abundance of untapped health data and deliver more-efficient and higher-quality care, Salesforce today announced six new <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health<\/a> agents pre-wired with rich integrations for <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/\" target=\"_blank\" rel=\"noreferrer noopener\">providers<\/a>, <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/\" target=\"_blank\" rel=\"noreferrer noopener\">payers<\/a>, and <a href=\"https:\/\/www.salesforce.com\/healthcare\/public-health\/\" target=\"_blank\" rel=\"noreferrer noopener\">public health<\/a>. Collectively, these innovations can be used to harmonize the influx of medical information and transform it into meaningful action \u2014 helping to arrange affordable care, manage infirmary capacity, and prevent contagious outbreaks.<\/p>\n\n\n\n<p>Organizations like <a href=\"https:\/\/mimithealth.com\/blog\/dr-chopra-shares-the-future-of-patient-centered-innovation-at-salesforce-dreamforce#:~:text=Building%20a%20Patient%2DCentered%20Operating,compassion%20that%20defines%20true%20care.\" target=\"_blank\" rel=\"noreferrer noopener\">MIMIT Health<\/a> are already deploying Salesforce\u2019s trusted <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health<\/a> platform and <a href=\"https:\/\/www.salesforce.com\/blog\/digital-transformation-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">trusted<\/a>, <a href=\"https:\/\/www.salesforce.com\/healthcare-life-sciences\/healthcare-software\/healthcare-interoperability\/data-interoperability\/\" target=\"_blank\" rel=\"noreferrer noopener\">interoperable<\/a> infrastructure to put previously trapped data to use, giving them not only time but also cognitive bandwidth back to truly focus on patients.\u00a0<\/p>\n\n\n\n<p>&#8220;We\u2019ve seen dramatic operational improvement \u2014 including a 459% ROI and $1.5 million in savings, alongside increased patient satisfaction and reduced administrative burden.\u201d&nbsp;\u2014 Dr. Paramjit &#8220;Romi&#8221; Chopra, M.D., CEO &amp; Founder, <a href=\"https:\/\/mimithealth.com\/blog\/dr-chopra-shares-the-future-of-patient-centered-innovation-at-salesforce-dreamforce#:~:text=Building%20a%20Patient%2DCentered%20Operating,compassion%20that%20defines%20true%20care.\" target=\"_blank\" rel=\"noreferrer noopener\">MIMIT Health<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unlocking-an-actionable-master-health-record-for-every-patient-nbsp\"><strong>Unlocking an Actionable Master Health Record for Every Patient&nbsp;<\/strong><\/h2>\n\n\n\n<p>Unifying patient-consented health information into a single source of truth will help lower the expense and risk of data transfers while building a comprehensive health record for each patient. With reliable context from standard checkups, urgent care visits, out-of-town procedures, and diagnostic results, <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health<\/a> can stop disparate data from stalling treatment and promote more holistic, proactive, and informed health decisions.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/healthex.io\/organizations\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>HealthEx\u2019s<\/strong><\/a> secure digital health wallet gives consumers transparency, portability, and control over how and when their records are shared, including diagnoses, medications, lab results, procedures, and clinical notes. Through consumer-directed <a href=\"https:\/\/healthit.gov\/policy\/tefca\/\" target=\"_blank\" rel=\"noreferrer noopener\">TEFCA<\/a> and FHIR-endpoint access, this integration unlocks a thorough medical history allowing Agentforce to help close care gaps, accelerate <a href=\"https:\/\/www.salesforce.com\/blog\/healthcare-payers-prior-authorizations\/\" target=\"_blank\" rel=\"noreferrer noopener\">prior authorizations<\/a>, and create more personalized experiences.&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/verily.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Verily<\/strong><\/a> integrates and enriches everything from wearables to nutrition trackers and lab blood tests to power more predictive, preventive, and precise care. Bringing this deep clinical and lifestyle intelligence will enable Agentforce Health to activate multimodal data to personalize health experiences, accelerate research, and deliver more tailored care.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"http:\/\/viz.ai\/strategic-partners#salesforce\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Viz.ai<\/strong><\/a> detects suspected diseases directly from medical imaging and Electronic Health Records (EHRs) and automatically triggers the appropriate workflow in Salesforce. Rather than waiting hours for a manual handoff or skipping it altogether, Agentforce Health can be used to alert the right specialists and coordinate the care team to reduce variability, reduce patient leakage, and save time in treating life-threatening conditions.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-streamlining-patient-and-member-services-to-expedite-time-to-care-nbsp\"><strong>Streamlining Patient and Member Services to Expedite Time to Care&nbsp;<\/strong><\/h2>\n\n\n\n<p>With access to <a href=\"https:\/\/www.salesforce.com\/data\/use-cases\/healthcare\/unified-health-score\/\" target=\"_blank\" rel=\"noreferrer noopener\">longitudinal health data<\/a>, Agentforce Health can now help <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#patient\" target=\"_blank\" rel=\"noreferrer noopener\">expedite closed-loop referrals<\/a> and prescriptions, <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/#care\" target=\"_blank\" rel=\"noreferrer noopener\">enhance care plans<\/a> with relevant data from <a href=\"https:\/\/www.salesforce.com\/healthcare\/cloud\/#engagement\" target=\"_blank\" rel=\"noreferrer noopener\">assessments<\/a>, and empower members with real-time access to the entitlements of their insurance plan \u2014 improving the patient experience and accelerating care pathways.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Referrals &amp; Assessments Agent:<\/strong> Agentforce Health will triage and route referrals to the right specialist and <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.set_up_intelligent_appointment_management.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">book follow-ups<\/a>. Agentforce Health can also suggest relevant health assessments and prepopulate likely responses for a care manager\u2019s review, pulling from their profile, <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#care\" target=\"_blank\" rel=\"noreferrer noopener\">previous assessments<\/a>, and EHR data.&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>EHR Read-Write Agent<\/strong>: Agentforce Health can now facilitate bidirectional <a href=\"https:\/\/www.salesforce.com\/resources\/ehr-crm-whitepaper\/?d=pb\" target=\"_blank\" rel=\"noreferrer noopener\">data exchange<\/a> with EHRs like <a href=\"https:\/\/marketplace.athenahealth.com\/product\/salesforce-connect\" target=\"_blank\" rel=\"noreferrer noopener\">athenahealth<\/a> via <a href=\"https:\/\/www.mulesoft.com\/exchange\/org.mule.examples\/mulesoft-accelerator-for-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a> connectors, allowing contact center reps to not only retrieve patient data but also instantly register new patients, update demographics, and even submit medication refills directly into the system.<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Claims &amp; Coverage Agent: <\/strong>Powered by <a href=\"https:\/\/www.informatica.com\/solutions\/industry-solutions\/healthcare.html\" target=\"_blank\" rel=\"noreferrer noopener\">Informatica<\/a> and secure <a href=\"https:\/\/developer.salesforce.com\/docs\/industries\/health\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">FHIR APIs<\/a>, Agentforce Health provides always-on, self-service resolution from helping to explain complex <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_pcc_agent_topic_member_coverage_assistance.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">deductibles<\/a> and out-of-pocket estimates to checking <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/#contact-centers\" target=\"_blank\" rel=\"noreferrer noopener\">billing status<\/a> and finding <a href=\"https:\/\/www.salesforce.com\/healthcare\/payer-administration\/#pnm\" target=\"_blank\" rel=\"noreferrer noopener\">in-network providers<\/a>. For those who prefer phone calls, <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/voice\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Voice<\/a> is now HIPAA-ready and can assist with answering copay, benefits, and eligibility questions in real time or route the call to a human with full context already on their screen.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<aside class=\"contextual-driver has-text-align-left contextual-driver--evergreen\">\n\t<header class=\"tidbit-header\">\n\t\t<h2 class=\"tidbit-head\">\n\t\t\tRush leads the way in agent-first patient support with Agentforce.\t\t<\/h2>\n\t<\/header>\n\t<div class=\"tidbit-body\">\n\t\t<p><\/p>\t<\/div>\n\t\t\t<p class=\"tidbit-link label\">\n\t\t\t<a class=\"label has-right-arrow has-right-arrow--small\" href=\"https:\/\/www.salesforce.com\/customer-stories\/rush\/\" target=\"_blank\">\n\t\t\t\t<span>Learn More <\/span>\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 14 10\">\n\t<path d=\"M13.92 5.38a1 1 0 000-.76.9.9 0 00-.17-.26.25.25 0 000-.07l-4-4a1 1 0 00-1.46 1.42L10.59 4H1.07a1 1 0 000 2h9.52l-2.3 2.29a1 1 0 000 1.42 1 1 0 001.42 0l4-4a.25.25 0 000-.07.9.9 0 00.21-.26z\" \/>\n<\/svg>\n\t\t\t<\/a>\n\t\t<\/p>\n\t\t\t\t<img class=\"tidbit img-evergreen\"\n\t\tsrcset=\"\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@0.5x.png 84w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png 168w,\n\t\t\thttps:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@2x.png 336w\n\t\t\"\n\t\tsrc=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/themes\/newsroom\/assets\/images\/article-tidbit-evergreen-large@1x.png\"\n\t\talt=\"Illustration of evergreen\"\n\t\tsizes=\"(min-width:1024px) 175px, 130px\"\n\t>\n\t<\/aside>\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-simplifying-coordination-across-aged-and-at-risk-communities\"><strong>Simplifying Coordination Across Aged and At-Risk Communities<\/strong><\/h2>\n\n\n\n<p>From managing facility logistics and <a href=\"https:\/\/www.salesforce.com\/form\/industries\/healthcare\/modernize-disease-surveillance\/?d=pb\" target=\"_blank\" rel=\"noreferrer noopener\">analyzing disease trends<\/a> to reducing barriers and emergency readmissions with <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#home-health\" target=\"_blank\" rel=\"noreferrer noopener\">remote care<\/a>, Agentforce will help organizations optimize complex, high-stakes operational shifts, scheduling, and response within and beyond the clinic.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Rural Health Agent:<\/strong> Local and regional health systems can broaden their reach of <a href=\"https:\/\/www.salesforce.com\/healthcare\/public-health\/#personalized\" target=\"_blank\" rel=\"noreferrer noopener\">value-based care<\/a> with <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.admin_virtual_care.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">video visits<\/a> and <a href=\"https:\/\/www.salesforce.com\/healthcare\/providers\/#prm\" target=\"_blank\" rel=\"noreferrer noopener\">provider recruitment<\/a> tools, helping meet <a href=\"https:\/\/www.cms.gov\/priorities\/rural-health-transformation-rht-program\/overview\" target=\"_blank\" rel=\"noreferrer noopener\">CMS\u2019 Rural Health Transformation initiative<\/a> goals.<strong> <\/strong>For caregivers working in remote areas, the offline mobile app provides patient records and assessments even without connectivity, helping to close critical gaps for distant populations.<strong>&nbsp;<\/strong><\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Epidemiology Analysis Agent: <\/strong>Public health agencies can now use Agentforce Health to help <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_washington_dc_2025\/episode\/episode-s1e22\" target=\"_blank\" rel=\"noreferrer noopener\">prevent<\/a>, detect, and <a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/disease-surveillance\" target=\"_blank\" rel=\"noreferrer noopener\">investigate<\/a> infection patterns faster by automating lab intake, deduplicating cases, conducting root cause analysis, and generating a response plan \u2014 allowing epidemiologists to mobilize on proactive, early interventions to stop the spread at the source.&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Hospital Operations Agent: <\/strong>Agentforce Health will act as a <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/06\/23\/agentforce-3-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Command Center<\/a> for clinical operations, managing <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_use_crisis_center_bed_search.htm&amp;language=en_US&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">beds<\/a>, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_appointment_management_multi_resource.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">equipment<\/a>, and nursing staff from a centralized hub. By predicting in- and outpatient surges and monitoring real-time inventory, Agentforce will help administrators maximize <a href=\"https:\/\/www.salesforce.com\/healthcare\/public-health\/#create\" target=\"_blank\" rel=\"noreferrer noopener\">workforce<\/a> capacity and resource allocation, avoiding bottlenecks before they impact care.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-deeply-unified-orchestration-engine-for-humans-data-and-ai-agents-nbsp\"><strong>A Deeply Unified Orchestration Engine for Humans, Data, and AI Agents&nbsp;<\/strong><\/h2>\n\n\n\n<p>Salesforce\u2019s <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce 360 for Health<\/a> platform reduces the need for repetitive documentation by contextualizing <a href=\"https:\/\/www.salesforce.com\/blog\/data-security-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">sensitive<\/a> structured and unstructured health information with zero copy into advanced data models, protecting it with a robust <a href=\"https:\/\/www.salesforce.com\/in\/artificial-intelligence\/trusted-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Trust Layer<\/a>, and intelligently placing it where the work is already being done. This foundation lays the groundwork to become an <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a> with seamless, <a href=\"https:\/\/www.mulesoft.com\/ai\/agent-fabric\" target=\"_blank\" rel=\"noreferrer noopener\">multi-agent orchestration<\/a> to drive productivity and improve patient and business outcomes for all.\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Salesforce is the only platform that makes every touchpoint in the patient journey feel like one continuous conversation\u2014so clinicians can think less about systems and more about people. <\/p>\n<cite><strong>Amit Khanna, SVP &amp; GM of Health at Salesforce<\/strong><\/cite><\/blockquote>\n\n\n\n<p>\u201cWe cannot ask our healthcare heroes to operate in a system that is constantly failing them with fragmented data and soul-crushing administrative work,\u201d said <strong>Amit Khanna, SVP &amp; GM of Health at Salesforce<\/strong>. \u201cSalesforce is the only platform that makes every touchpoint in the patient journey feel like one continuous conversation\u2014so clinicians can think less about systems and more about people. Our trusted AI agents, grounded in a purpose-built platform, are sharing the 24\/7 administrative load, giving our customers their cognitive bandwidth back to accelerate approvals, improve outcomes, and connect with patients at a speed that was impossible even a year ago.\u201d<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability<\/strong>:<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/healthcare\/home-health\/\" target=\"_blank\" rel=\"noreferrer noopener\">Home &amp; Rural Health<\/a>, <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/healthcare\/patient-access-services\/\" target=\"_blank\" rel=\"noreferrer noopener\">Patient &amp; Member Contact Center<\/a>, and <a href=\"https:\/\/www.salesforce.com\/agentforce\/use-cases\/healthcare\/disease-surveillance\/\" target=\"_blank\" rel=\"noreferrer noopener\">Disease Surveillance<\/a> agent <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_agent_templates_topics_actions_health_cloud.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">templates<\/a> are generally available today with <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/cloud\/pricing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health (Health Cloud)<\/a>.<\/li>\n\n\n\n<li><a href=\"https:\/\/www.tableau.com\/solutions\/industries\/healthcare-life-sciences\" target=\"_blank\" rel=\"noreferrer noopener\">Tableau Next<\/a>, <a href=\"https:\/\/www.mulesoft.com\/exchange\/org.mule.examples\/mulesoft-accelerator-for-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">MuleSoft<\/a>, <a href=\"https:\/\/slack.com\/solutions\/healthcare\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a>, <a href=\"https:\/\/www.salesforce.com\/in\/marketing\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Marketing,<\/a> and <a href=\"https:\/\/www.salesforce.com\/in\/data\/use-cases\/?filters=2ab5aa0c-6342-400c-9f3a-0dd094606ef9?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data 360<\/a> integrations can be configured today.<\/li>\n\n\n\n<li>Referral triage, root cause analysis, and engagement campaigns will be available in June 2026.&nbsp;<\/li>\n\n\n\n<li>New Hospital Operations capabilities and HealthEx, Verily, and Viz.ai data integrations will be generally available starting later this year.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-learn-more\"><strong>Learn more:<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn how to get past the pilot stage with the <a href=\"https:\/\/www.salesforce.com\/healthcare\/resources\/adopting-agentforce-360-healthcare-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Adoption Guide for Health<\/a>.<\/li>\n\n\n\n<li>Watch the evolution over the last decade of <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/cloud\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health<\/a> innovation.<\/li>\n\n\n\n<li>Deep dive into why <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2025\/series\/healthcare_and_life_sciences_at_dreamforce_2025\/episode\/episode-s1e3\" target=\"_blank\" rel=\"noreferrer noopener\">CVS<\/a>, <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2025\/series\/healthcare_and_life_sciences_at_dreamforce_2025\/episode\/episode-s1e2\" target=\"_blank\" rel=\"noreferrer noopener\">HammondCare<\/a>, <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/world_tour\/series\/best_of_agentforce_world_tour_nyc_spring_2025\/episode\/episode-s1e8\" target=\"_blank\" rel=\"noreferrer noopener\">Northwell<\/a>, <a href=\"https:\/\/www.tableau.com\/solutions\/customer\/nyu-langone-health-builds-data-driven-culture-featuring-tableau-visual-analytics\" target=\"_blank\" rel=\"noreferrer noopener\">NYU Langone<\/a>, <a href=\"https:\/\/www.salesforce.com\/customer-stories\/rush\/\" target=\"_blank\" rel=\"noreferrer noopener\">RUSH<\/a>, and <a href=\"https:\/\/www.salesforce.com\/customer-stories\/uchicago-medicine\/\" target=\"_blank\" rel=\"noreferrer noopener\">UChicago Medicine<\/a> chose Agentforce Health.<\/li>\n\n\n\n<li>Read more about Salesforce\u2019s partnerships with <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2025\/10\/14\/anthropic-regulated-industries-partnership-expansion-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anthropic<\/a>, <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_appointment_management_athenahealth_integration.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">athenahealth<\/a>, <a href=\"https:\/\/www.ellipsishealth.com\/partners\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ellipsis<\/a>, <a href=\"https:\/\/www.infinitus.ai\/solutions\/salesforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Infinitus<\/a>, <a href=\"https:\/\/www.mcg.com\/news-events\/press-releases\/salesforce-health-cloud-mcg-integration\/\" target=\"_blank\" rel=\"noreferrer noopener\">MCG<\/a>, <a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-sales-chatgpt-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\">OpenAI<\/a>, and <a href=\"https:\/\/www.viz.ai\/news\/viz-ai-and-salesforce-collaborate#supports-customers-with-real-time-clinical-intelligence-activation-through-viz-ai-s-integrated-clinical-workflows-triggers-and-compliant-orchestration-services-for-agentforce\" target=\"_blank\" rel=\"noreferrer noopener\">Viz.ai<\/a>.<\/li>\n\n\n\n<li>Explore top healthcare AI insights in this <a href=\"https:\/\/www.salesforce.com\/form\/healthcare-life-sciences\/ai-agents-frost-sullivan-report\/?d=pb\" target=\"_blank\" rel=\"noreferrer noopener\">Frost &amp; Sullivan report<\/a>.<\/li>\n\n\n\n<li>See how <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=ind.hc_admin_agent_templates_topics_actions_health_cloud.htm&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health setup<\/a> is streamlined for admins with <a href=\"https:\/\/help.salesforce.com\/s\/articleView?id=release-notes.rn_health.htm&amp;release=260&amp;type=5\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Go<\/a><strong>.<\/strong><\/li>\n<\/ul>\n\n\n\n<p><em>This article may include references to services or features that are still in development and are unreleased<\/em>. <em>Customers should make their purchase decision based on fully released and available features<\/em>.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>March 5, 2026 \u2013 SAN FRANCISCO \u2013 Healthcare is in critical condition: Costs continue to climb and staff are burned out, drowning in clerical paperwork that mostly goes to waste. Between manually processing forms and having to later search multiple places to find them, treatment gets delayed and more expensive. And patients are left to [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":13230,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":true,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[2854],"sf_theme":[2819,1121],"sf_topic":[2836,2802,2820,1104],"sf_product":[2760,1137],"sf_industry":[1098],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1189],"sf_collection":[],"sf_visibility":[1522],"coauthors":[],"class_list":["post-13231","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-customer-2","sf_theme-agentic-ai","sf_theme-customer-engagement","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_topic-customer-success","sf_product-agentforce","sf_product-industry-solutions","sf_industry-healthcare-and-life-sciences","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Agentforce Health Agents Ends Paperwork and Returns Focus to Patients - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-health-agents-for-harmonizing-medical-information\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The End of Healthcare Paperwork: Salesforce Agents, Fueled by HealthEx, Verily, and Viz.ai, Return Focus to Patients\" \/>\n<meta property=\"og:description\" content=\"March 5, 2026 \u2013 SAN FRANCISCO \u2013 Healthcare is in critical condition: Costs continue to climb and staff are burned out, drowning in clerical paperwork that mostly goes to waste. 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