{"id":13262,"date":"2026-03-10T06:00:00","date_gmt":"2026-03-10T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13262"},"modified":"2026-03-11T14:19:04","modified_gmt":"2026-03-11T08:49:04","slug":"agentforce-contact-center-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-contact-center-announcement\/","title":{"rendered":"Introducing the Agentic Contact Center: AI, Channels, CRM All in One"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Contact centers are under pressure to reduce operating costs while meeting customers&#8217; ever-increasing expectations, but their efforts to address this with AI are hampered by <a href=\"https:\/\/www.salesforce.com\/content\/dam\/web\/en_us\/www\/documents\/e-books\/service\/state-of-service-7th-edition.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">disconnected systems<\/a>. Customer data lives in silos, separated from the context across the channels and systems that humans and AI agents need to act. Legacy <a href=\"https:\/\/www.salesforce.com\/service\/contact-center\/guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">contact center<\/a> tools rely on slow, costly custom integrations to stitch together CRM and AI platforms. Without a unified foundation that connects data, systems, and AI natively, contact centers can&#8217;t deliver on reducing costs or improving service with AI.<\/p>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/Rxez66rNUeT39dsE1KfVAp.jpg\"  data-uuid=\"Rxez66rNUeT39dsE1KfVAp\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p>Today, Salesforce introduced <a href=\"https:\/\/www.salesforce.com\/service\/contact-center\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Contact Center<\/a>, the only contact center solution that unifies voice, digital channels, CRM data, and <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> natively in a single system, enabling customer self-service at scale, seamless AI-to-human handoffs, and real-time visibility across every interaction. Every agent pulls from the same source of truth, so they can proactively understand the customer\u2019s complete history and incorporate insights from voice conversations, chats, texts, past purchases or marketing activity into every interaction. And because Agentforce Contact Center is built on <a href=\"https:\/\/www.salesforce.com\/platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u2019s unified platform<\/a>, there\u2019s no need for expensive, time-consuming integrations, resulting in intelligent, integrated service able to meet customer demands without the added operating costs.\u00a0<\/p>\n\n\n\n<p>&#8220;Managing support across professional installers, retail partners, and direct consumers requires a contact center solution that understands context,&#8221; said <strong>Beth LeClerc, VP of Business Systems Architecture &amp; Web Services at Savant Systems.<\/strong> &#8220;Agentforce Contact Center&#8217;s ability to intelligently route customers and provide our agents with the right information for each interaction \u2014 whether it&#8217;s a luxury home installer or a DIY smart home enthusiast \u2014 ensures we deliver premium service across every touchpoint of our business.&#8221;<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-a-new-standard-for-service\"><strong>A New Standard for Service<\/strong><\/h2>\n\n\n\n<p>In this unified solution, AI agents resolve more cases autonomously, and help to ensure that only the highest-priority or most complex issues are escalated to humans. When these handoffs occur, human agents receive the full context of the interaction, allowing them to pick up exactly where AI agents left off. By eliminating context gaps, tool switching, and data siloes, teams can achieve outcomes like increased first-touch resolution, decreased average handle time, and increased customer satisfaction.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Now, human and AI agents don\u2019t just answer questions; they take action, and every customer interaction becomes smarter and more personalized.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Enable Smarter Agents Across Every Channel:<\/strong> <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce<\/a> knows your customer\u2019s needs before they do, because it understands every interaction from sales and marketing to service. These agents work in sync to complete tasks on behalf of customers, like rebooking a flight or updating a billing cycle. Customers no longer have to repeat a single detail. When humans and AI agents both work in the same CRM, they have the full picture of the customer\u2019s journey.<\/li>\n\n\n\n<li><strong>Create Seamless Handoffs:<\/strong> When a case is too complex for AI, the handoff to a human is finally more seamless. Because every channel is native and connected to your sales, service, and marketing data, your human agents receive the full transcript and customer history instantly. They pick up exactly where the AI left off, helping to ensure that the customer never has to repeat a single detail.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13260-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"577\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/image1.png?w=1024\" alt=\"A Salesforce Service Console displaying an inbound support call for a customer.\" class=\"wp-image-13260\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png 1999w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1024&amp;h=577 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1536&amp;h=866 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=500&amp;h=282 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=678&amp;h=382 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=342&amp;h=193 342w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1218&amp;h=687 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>A Salesforce Service Console displaying an inbound support call for a customer.<\/em><\/figcaption><\/figure>\n<div id=\"13260-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1127\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/image1.png?w=1024\" alt=\"A Salesforce Service Console displaying an inbound support call for a customer.\" class=\"wp-image-13260\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png 1999w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=768&amp;h=433 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1024&amp;h=577 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1536&amp;h=866 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=500&amp;h=282 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=678&amp;h=382 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=150&amp;h=85 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=342&amp;h=193 342w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image1.png?w=1218&amp;h=687 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><figcaption class=\"wp-element-caption\"><em>A Salesforce Service Console displaying an inbound support call for a customer.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Unlock the Value of Voice Data:<\/strong> By making voice native to the CRM, Agentforce Contact Center automatically bridges the gap between spoken conversation and customer records, capturing nuances in real time. This creates a continuous feedback loop that uses unstructured voice data to help improve AI accuracy and provide supervisors with total visibility into customer sentiment.<\/li>\n\n\n\n<li><strong>Launch One Workspace for Everyone:<\/strong> The whole contact center team works in a single view, and supervisors manage the entire operation from one dashboard. You can build an agent once and deploy it across every channel, including voice, to accelerate your AI rollout while keeping routing rules consistent for both your AI and human teams.<\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"13261-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"584\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/image2.png?w=1024\" alt=\"Salesforce administrator view showing the &quot;New Phone Number&quot; setup wizard layered over a visual &quot;Route Work&quot; flow builder.\" class=\"wp-image-13261\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png 1999w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=768&amp;h=438 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=1024&amp;h=584 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=1536&amp;h=877 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=264&amp;h=151 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=500&amp;h=285 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=678&amp;h=387 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=150&amp;h=86 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=338&amp;h=193 338w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=1218&amp;h=695 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><em>Salesforce administrator view showing the &#8220;New Phone Number&#8221; setup wizard layered over a visual &#8220;Route Work&#8221; flow builder.<\/em><\/figcaption><\/figure>\n<div id=\"13261-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1999\" height=\"1141\" src=\"https:\/\/www.salesforce.com\/news\/wp-content\/uploads\/sites\/3\/2026\/03\/image2.png?w=1024\" alt=\"Salesforce administrator view showing the &quot;New Phone Number&quot; setup wizard layered over a visual &quot;Route Work&quot; flow builder.\" class=\"wp-image-13261\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png 1999w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=300&amp;h=171 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=768&amp;h=438 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=1024&amp;h=584 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=1536&amp;h=877 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=264&amp;h=151 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=500&amp;h=285 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=678&amp;h=387 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=150&amp;h=86 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=338&amp;h=193 338w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/image2.png?w=1218&amp;h=695 1218w\" sizes=\"auto, (max-width: 1999px) 100vw, 1999px\" \/><figcaption class=\"wp-element-caption\"><em>Salesforce administrator view showing the &#8220;New Phone Number&#8221; setup wizard layered over a visual &#8220;Route Work&#8221; flow builder.<\/em><\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-customers-validate-this-new-standard\"><strong>Customers Validate This New Standard<\/strong><\/h2>\n\n\n\n<p>Agentforce Contact Center isn\u2019t just helping teams answer phones; it\u2019s giving humans and AI the shared context to resolve issues on the first touch and finally deliver AI-first service. Hear what our early adopters are saying:<\/p>\n\n\n\n<p>&#8220;We were looking for a way to expand our reach without compromising the individualized support that makes our model effective,&#8221; said <strong>George Reuter, Managing Director of Impact &amp; Innovation at Compass Working Capital.<\/strong> &#8220;With Agentforce Contact Center, we can streamline the enrollment process, unify our data, and give our teams AI-driven insights \u2014 all while maintaining the close partnerships with families with low incomes that are essential to building lasting financial security.&#8221;&nbsp;<\/p>\n\n\n\n<p>&#8220;With Salesforce, Ferguson is able to engage customers and trade professionals across digital channels to solve issues quickly,&#8221; said <strong>Nathan Bohneman, Senior Digital Product Manager at Ferguson. <\/strong>&#8220;I&#8217;m excited about how Agentforce Contact Center could enable us to bring together our engagement channels, CRM data, and the power of agentic AI to deliver the seamless, personalized service our customers expect.&#8221;<\/p>\n\n\n\n<p>\u201cOur guests expect seamless, personalized service across every touchpoint \u2014 from their initial booking inquiry to post-stay support,&#8221; said <strong>Mohamed Mohsen, CIO at PAM Hotels<\/strong>. &#8220;We&#8217;re excited about how Salesforce can help us deliver that experience through a unified platform and digital channels, all enhanced by AI automation. The ability to serve more guests efficiently, while maintaining our signature hospitality approach, is exactly what we need to grow our vacation club and strengthen relationships with families who return to our properties year after year.&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-salesforce-vision-for-service\"><strong>Salesforce Vision for Service<\/strong><\/h2>\n\n\n\n<p>\u201cContact centers patched together with a variety of legacy tools cannot bridge the gap between AI and CRM,\u201d said <strong>Kishan Chetan, EVP and GM of Agentforce Service at Salesforce. <\/strong>\u201cBy treating voice, AI, and CRM as a single service nervous system, we give human and AI teams the shared context they need to turn every interaction into a resolution. Following the launch of Agentforce Voice last fall, we\u2019ve now created the first truly agentic contact center. We\u2019re just getting started with our contact center innovation, and we\u2019re excited for the momentum headed into Dreamforce in September.\u201d<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13399\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/20\/dairy-day-ice-cream-powers-its-next-phase-of-growth-with-salesforce\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=1024\" class=\"content-card__image\" alt=\"DairyDay logo\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png 3908w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=150&amp;h=150 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=300&amp;h=300 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=768&amp;h=768 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=1024&amp;h=1024 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=1536&amp;h=1536 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=2048&amp;h=2048 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=264&amp;h=264 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=365&amp;h=365 365w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=678&amp;h=678 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=193&amp;h=193 193w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/04\/Dairy-Day-Logo_PNG-1.png?w=1218&amp;h=1218 1218w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/20\/dairy-day-ice-cream-powers-its-next-phase-of-growth-with-salesforce\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tDairy Day Ice Cream Collaborates with Salesforce to Power Its Next Phase of Growth\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13365\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/14\/inmobi-salesforce-ai-advertising-growth\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=1024\" class=\"content-card__image\" alt=\"collaboration\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2024\/07\/UTI-Asset-Management-Company-Limited-collaborates-with-SalesforceIndia-Newsroom-only.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/04\/14\/inmobi-salesforce-ai-advertising-growth\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce Deepens Collaboration with InMobi to accelerate AI-Driven Growth Across Its Global Advertising Ecosystem\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/13262\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-get-started-quickly-with-agentforce-contact-center-nbsp\"><strong>Get Started Quickly with Agentforce Contact Center&nbsp;<\/strong><\/h2>\n\n\n\n<p>We know customers are facing these pressures today, which is why we designed Agentforce Contact Center to start small and scale smart. In the time it would take to connect data for a single fragmented pilot elsewhere, customers can begin executing on a native, fully connected agentic contact center. With phone number setup that takes minutes, not days, this easy on-ramp allows customers to unify a small group of agents or a single channel and scale from there, enabling teams to deliver AI-first service in weeks, not months.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unifying-the-contact-center-ecosystem-with-a-robust-partner-network\"><strong>Unifying the Contact Center Ecosystem with a Robust Partner Network<\/strong><\/h2>\n\n\n\n<p>Systems Integrators (SIs) like <a href=\"https:\/\/www.accenture.com\/us-en\" target=\"_blank\" rel=\"noreferrer noopener\">Accenture<\/a> (now including <a href=\"https:\/\/www.neuraflash.com\/?gad_source=1&amp;gad_campaignid=11704686166&amp;gbraid=0AAAAADQ5OlbFiEqJvAMO14Zm-HzRDtnjp&amp;gclid=Cj0KCQiAqeDMBhDcARIsAJEbU9Qev1iRtoJIsqhjpOGIuXbIH5r7Ektw5DGefc-wr1PRkXSQ1sm20fUaAgoTEALw_wcB\" target=\"_blank\" rel=\"noreferrer noopener\">NeuraFlash<\/a>), <a href=\"https:\/\/www.deloittedigital.com\/us\/en\/capabilities\/contact-center-agent-experience.html\" target=\"_blank\" rel=\"noreferrer noopener\">Deloitte Digital<\/a>, <a href=\"https:\/\/www.ibm.com\/consulting?lnk=L0G\" target=\"_blank\" rel=\"noreferrer noopener\">IBM Consulting<\/a>, and <a href=\"https:\/\/www.pwc.com\/us\/en\/technology\/alliances\/library\/pwc-sf-agentic-contact-center.html\" target=\"_blank\" rel=\"noreferrer noopener\">PwC<\/a> see firsthand how much AI potential is unlocked when data is connected and how contact centers can deliver better service when AI agents and humans work cohesively together across all channels. Our implementation partners are already helping our customers skip the &#8220;construction project&#8221; of multiple channels, AI tools, and data streams and move straight to an integrated AI and human service model on one platform, delivering more value faster and turning support into a growth engine. Whether you use Agentforce Contact Center\u2019s native voice capabilities or choose one of our telephony partner integrations through <a href=\"https:\/\/appexchange.salesforce.com\/explore\/business-needs?category=telephony\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce AppExchange<\/a>, any business can build the contact center that works best for your business.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-availability\"><strong>Availability<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Agentforce Contact Center is generally available as an add-on to all Agentforce Service customers in the U.S. and Canada.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-more-information\"><strong>More Information<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/service\/contact-center\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Contact Center<\/a><\/li>\n\n\n\n<li>Watch the <a href=\"https:\/\/www.salesforce.com\/service\/demos\/contact-center-demo\/\" target=\"_blank\" rel=\"noreferrer noopener\">demo of Agentforce Contact Center in action<\/a><\/li>\n\n\n\n<li>Read the new <a href=\"https:\/\/www.salesforce.com\/service\/resources\/contact-center-guide\/\" target=\"_blank\" rel=\"noreferrer noopener\">Contact Center guide<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/contact-me\/\" target=\"_blank\" rel=\"noreferrer noopener\">Speak to a specialist today<\/a><\/li>\n<\/ul>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Contact centers are under pressure to reduce operating costs while meeting customers&#8217; ever-increasing expectations, but their efforts to address this with AI are hampered by disconnected systems. Customer data lives in silos, separated from the context across the channels and systems that humans and AI agents need to act. Legacy contact center tools rely on [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":13259,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":true,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1985],"sf_theme":[2819],"sf_topic":[2802,2820,1124],"sf_product":[2760],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1189],"sf_collection":[],"sf_visibility":[1522],"coauthors":[],"class_list":["post-13262","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product-2","sf_theme-agentic-ai","sf_topic-agents","sf_topic-ai","sf_topic-customer-service-and-support","sf_product-agentforce","sf_location-apac"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Introducing the Agentic Contact Center: AI, Channels, CRM All in One - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-contact-center-announcement\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing the Agentic Contact Center: AI, Channels, CRM All in One\" \/>\n<meta property=\"og:description\" content=\"Contact centers are under pressure to reduce operating costs while meeting customers&#8217; ever-increasing expectations, but their efforts to address this with AI are hampered by disconnected systems. 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