{"id":13478,"date":"2026-04-29T09:29:13","date_gmt":"2026-04-29T03:59:13","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13478"},"modified":"2026-04-29T09:48:25","modified_gmt":"2026-04-29T04:18:25","slug":"humans-ai-agents-shaping-the-workforce","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/humans-ai-agents-shaping-the-workforce\/","title":{"rendered":"Humans & AI Agents: How Salesforce India is Shaping the Future Workforce"},"content":{"rendered":"\n

Delhi Dreamin\u2019 2026 <\/em><\/p>\n\n\n\n

In the Agentic Enterprise<\/a>, the ultimate competitive advantage is human talent. <\/p>\n\n\n\n

Today, we are entering a new era where AI is not just a tool, but a teammate. Delhi Dreamin\u2019 2026<\/a> marked a pivotal moment where the Trailblazers gathered at DAIC, New Delhi, to redefine the future of work beyond simple automation. Under the theme- Humans & AI Agents Conference<\/strong>, the event highlighted the ability to confidently collaborate with AI agents to unlock large-scale business impact.<\/p>\n\n\n\n

As a premium community-led “Dreamin'” event, Delhi Dreamin\u2019 serves a vital mission to inspire, connect, and empower the vibrant Salesforce community of Delhi NCR. These events are created exclusively by Trailblazer Community<\/a> members, providing a unique space for attendees to learn from peers, build their Salesforce network, and give back. <\/p>\n\n\n\n

To explore how this local collaboration scales into Enterprise Agency<\/strong>, we spoke with Naga Kiran Manyala<\/a><\/strong> (Sr. Director, APAC Technical Audience Relations)\u00a0 to get their insights on the playbook for this new era.<\/p>\n\n\n\n

Q. With ‘Humans & AI Agents’ as the theme, how is Salesforce providing the foundational technology and strategy to scale this human-agent collaboration across the community and the larger ecosystem? <\/strong><\/h4>\n\n\n\n

We provide the operating system for this via Agentforce 360<\/a>. Every agent connects to the same data, governance, and business logic. By treating AI agents<\/a> as intelligent teammates, we help Trailblazers focus on creative problem-solving while agents handle complex multi-step tasks.\u00a0<\/p>\n\n\n\n

Trailhead<\/a> and our higher education and workforce development initiatives are equipping thousands of learners with AI fluency<\/a>, enabling  developers to build securely in this new environment. We amplify this across the ecosystem through User Groups, Champions, and Community Conferences, turning Trailblazers<\/a> into Agentblazers, and creating the playbook for how humans and agents work best together.<\/p>\n\n\n\n

Q. What role do community-led events like Delhi Dreamin\u2019 play in shaping Salesforce\u2019s global product roadmap? <\/strong><\/h4>\n\n\n\n

India is a massive innovation hub. Seeing how agentic workflows<\/a> perform at the largest scale is invaluable. Feedback from events like Delhi Dreamin\u2019 helps us refine platform extensibility, helping to ensure that\u00a0 our roadmap meets the real-world needs of developers building modern applications.<\/p>\n\n\n\n

Q: India has one of the fastest-growing Trailblazer communities. What trends are you seeing in how professionals here are building AI Fluency to move beyond static roles? <\/strong><\/h4>\n\n\n\n

Developers are moving beyond basic configuration to building custom agents. They\u2019re skilling up and taking Agentforce certifications<\/a>. They are scaling their impact with agents to achieve results faster than ever before.<\/p>\n\n\n\n

Q: The Salesforce playbook focuses on the four R\u2019s: Redesign, Reskill, Redeploy, and Rebalance. How are Indian developers using these pillars to ensure AI creates more opportunity than it displaces? <\/strong><\/h4>\n\n\n\n

They are rethinking their workflows. Learning to manage agents is a whole new skill and developers are shifting to focus areas like prompt design and data architecture. Agents<\/a> handle the predictable repetitive work, while developers provide the human touch with creativity, ethical oversight, and emotional intelligence.<\/p>\n\n\n\n

Q: What skills should professionals prioritise in 2026 to stay relevant in this AI-driven landscape? <\/strong><\/h4>\n\n\n\n

AI fluency<\/a> is the baseline, but understanding the customer is still the key differentiator. Data architecture and unification is also important. You need to know how to orchestrate multi-agent environments where the goal is reliable, governed execution rather than just individual task completion.<\/p>\n\n\n\n