{"id":14129,"date":"2026-06-24T10:54:51","date_gmt":"2026-06-24T05:24:51","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14129"},"modified":"2026-06-24T11:23:30","modified_gmt":"2026-06-24T05:53:30","slug":"patients-trust-doctors-agents-over-public-ai","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/","title":{"rendered":"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI"},"content":{"rendered":"\n<div class=\"wp-block-group is-style-shadow-box is-style-takeaways\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-black-color has-text-color has-link-color wp-elements-471ecb11ca02c2e7ea813f9dd3857484\" id=\"h-key-takeaways\">Key Takeaways<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Patients are three times more likely to trust an AI agent built into their doctor&#8217;s secure portal than a public chatbot.<\/li>\n\n\n\n<li>Eighty-nine percent say a clear \u201cescalate to human\u201d option is essential for trusting AI administrative support; 90% expect the same for AI medical support.<\/li>\n\n\n\n<li>Patients\u2019 top concerns about AI in healthcare are accuracy, followed by data privacy \u2014 worries cited by roughly 1 in 3 patients.<\/li>\n<\/ul>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>If you&#8217;ve ever waited on hold to make a doctor\u2019s appointment or struggled to get a prescription refilled, you&#8217;re not alone, and new <a href=\"https:\/\/www.salesforce.com\/healthcare\/resources\/2026-connected-health-consumer-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">Connected Health Consumer research from Salesforce<\/a> shows you&#8217;re not asking for too much. The Salesforce survey of more than 3,200 patients across eight countries found that those frustrations are real and widespread. Patients have already decided what a better system looks like, and as agentic AI moves deeper into care delivery, they are not opposed to it; they are setting clear terms. Nearly 9 in 10 say a clear path to a real person is not a nice-to-have. It is essential.<\/p>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/AEREdVFqH8qUeyYVygRfAe.jpg\"  data-uuid=\"AEREdVFqH8qUeyYVygRfAe\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"187\"\/>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-governance-is-the-foundation\"><strong>Governance is the foundation<\/strong><\/h2>\n\n\n\n<p>In the past two years, AI usage in healthcare has gone from something rare (just <a href=\"https:\/\/www.salesforce.com\/news\/stories\/ai-in-healthcare-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">2% of U.S. adults<\/a> turned to AI for healthcare information in 2024) to being a widespread practice. Nearly <a href=\"https:\/\/www.bcg.com\/publications\/2026\/consumers-are-ready-for-ai-health-care-are-systems\" target=\"_blank\" rel=\"noreferrer noopener\">60% of global consumers<\/a> now report that they use AI to ask about their personal health. Meanwhile, <a href=\"https:\/\/www.salesforce.com\/healthcare\/artificial-intelligence\/ai-agents-in-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">medical providers<\/a> use it to initiate clinical workflows, manage scheduling, and create personalized treatment recommendations. Patient attitudes have followed. Today, 61% of global patients say they are comfortable using <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/what-is-agentic-ai\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">agentic AI<\/a> in healthcare contexts, and 64% would share their full medical history with AI for a faster diagnosis. That openness mirrors what we are already seeing on the provider side. A <a href=\"https:\/\/www.salesforce.com\/news\/stories\/healthcare-ai-agent-research\/\" target=\"_blank\" rel=\"noreferrer noopener\">separate Salesforce study<\/a> found 71% of U.S. healthcare workers predict agentic AI will be essential to healthcare operations within five years. Both sides of the exam room are ready. But patients are setting clear terms for what ready actually means.<\/p>\n<\/div><\/div>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14130-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=1024\" alt=\"Stat callout card: AI for faster diagnosis\" class=\"wp-image-14130\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"14130-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=1024\" alt=\"Stat callout card: AI for faster diagnosis\" class=\"wp-image-14130\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_9dce93.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>That readiness is driven by daily frustration with a system that is not working. The administrative burden alone is already eroding patient trust and care adherence across health systems. Forty-six percent of patients delay care because the digital process is too confusing, and 58% delay or skip necessary care because scheduling is too difficult. Nearly half (49%) hang up after 10 minutes on hold with a doctor\u2019s office to seek care elsewhere or avoid it altogether. Two in three (66%) have run out of medication waiting for a prescription refill to be approved. And 90% say they wish their primary doctor was automatically notified after an emergency room visit \u2014 an expectation of basic coordination that current systems routinely fail to meet.<\/p>\n\n\n\n<p>When it comes to AI specifically, patients&#8217; top concerns center on accuracy and data privacy. Thirty-six percent cite accuracy of diagnosis or treatment as their primary worry, while 30% point to the privacy and security of their health data.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14131-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=1024\" alt=\"\u00a0Graphic outlining patients\u2019 top concerns when sharing information with AI agents\u00a0\" class=\"wp-image-14131\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"14131-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=1024\" alt=\"\u00a0Graphic outlining patients\u2019 top concerns when sharing information with AI agents\u00a0\" class=\"wp-image-14131\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_ee2a42.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>And where the AI comes from matters enormously. Patients are three times more likely to trust an AI agent integrated directly into their doctor&#8217;s secure portal than one available through a public chatbot or general health site \u2014 a clear signal that institutional accountability and provider context are central to acceptance.<\/p>\n\n\n\n<p><strong>Tyler Bauer <\/strong>of <a href=\"https:\/\/www.uchicagomedicine.org\/\" target=\"_blank\" rel=\"noreferrer noopener\">UChicago Medicine<\/a>, a leading academic medical center delivering care to millions of patients across the Chicago region, highlighted how providers are echoing this consumer demand:<\/p>\n\n\n\n<p>\u201cTrust and transparency are at the foundation of patient experience. We&#8217;re not going to compromise on that. Patients need to know (they must know) that their information is protected and that an escalation to a live agent is always available to them.\u201d<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14132-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=1024\" alt=\"\u00a0Graphic showing patients are 3x more likely to trust AI in their provider's secure portal versus a public chatbot\" class=\"wp-image-14132\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"14132-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=1024\" alt=\"\u00a0Graphic showing patients are 3x more likely to trust AI in their provider's secure portal versus a public chatbot\" class=\"wp-image-14132\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_efbfcf.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p>They also want reassurance that a real person is always within reach, and that access is a prerequisite for trust. Eighty-nine percent say a clear &#8220;escalate to human&#8221; option is essential for trusting AI-based administrative support, while 90% expect the same for AI medical support. And 91% say patients should have the right to opt out of AI-driven clinical recommendations entirely.<\/p>\n\n\n\n<p>\u201cWhen AI is built on a unified, governed data foundation, it earns trust where the stakes are highest. Clinicians can see how decisions were made. Patients can act on recommendations that show their work, cite their sources, and connect the dots across the full care journey. That&#8217;s the transparent AI healthcare has been waiting for.\u201d \u2014 Amit Khanna, SVP &amp; GM, Agentforce Health, Salesforce<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large prevent-download\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14133-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=1024\" alt=\"Graphic showing that 90% of patients require human oversight for medical AI\" class=\"wp-image-14133\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"14133-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large prevent-download\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"675\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=1024\" alt=\"Graphic showing that 90% of patients require human oversight for medical AI\" class=\"wp-image-14133\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png 1200w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=678&amp;h=381 678w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/image_8b4a2a.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h2 class=\"wp-block-heading\"><strong>Patients are clear: Efficiency without accountability isn\u2019t enough<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-group is-style-media-wrapping-container\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>The data shows patients are willing to embrace agentic AI for logistical tasks like billing and rescheduling. Forty-nine percent prefer AI agents over humans to avoid wait times but only when human backup is visible and accessible. Sixty-seven percent say they would rather have 24\/7 AI help than wait for someone to pick up the phone during office hours.<\/p>\n\n\n\n<p>\u201cPatients don\u2019t want AI to replace their doctors. They want it to safely replace the waiting, and the friction. When technology is built on trust, healthcare can finally move as fast as we do.\u201d&nbsp; \u2014 Dr. Sophia Saleem, Chief Health Officer, Salesforce<\/p>\n\n\n\n<p>The loyalty implications are real. Forty-four percent say a 24\/7 agentic assistant would make them more likely to stay within a provider\u2019s network for follow-up care. There is a direct line between administrative trust and retention.<\/p>\n\n\n\n<p>Patients managing chronic conditions feel the need most acutely. Sixty-five percent of patients with long-term conditions say a 24\/7 digital helper would make managing their health significantly easier. Yet none of that convenience erases the expectation of human backup.<\/p>\n<\/div><\/div>\n\n\n\n<p>For healthcare organizations, the message from this research is consistent: Patients are ready to embrace agentic AI but only when it is built on transparent, governed foundations with clear escalation paths, audit trails, and provider-backed deployment. That is precisely what Salesforce has built: AI that earns trust because it is governed, explainable, and always connected to a human when it matters most. <a href=\"https:\/\/www.salesforce.com\/healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">Learn how to bring Agentforce into your healthcare organization.<\/a><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>Explore further<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read the <a href=\"https:\/\/www.salesforce.com\/healthcare\/resources\/2026-connected-health-consumer-report\/\" target=\"_blank\" rel=\"noreferrer noopener\">full 2026 Connected Health Consumer Report<\/a><\/li>\n\n\n\n<li>See how<a href=\"https:\/\/www.salesforce.com\/customer-stories\/uchicago-medicine\/\" target=\"_blank\" rel=\"noreferrer noopener\"> UChicago Medicine leverages AI and unified data to help scale care<\/a><\/li>\n\n\n\n<li>Explore the <a href=\"https:\/\/www.salesforce.com\/healthcare\/resources\/360-degrees-of-healthcare-provider\/?d=pb\" target=\"_blank\" rel=\"noreferrer noopener\">Provider Technology Playbook<\/a><\/li>\n\n\n\n<li>Read more about <a href=\"https:\/\/www.salesforce.com\/in\/healthcare\/artificial-intelligence\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Agentforce Health agents<\/a><\/li>\n\n\n\n<li>Check out the webinar: <a href=\"https:\/\/www.salesforce.com\/events\/webinars\/5-global-health-consumer-findings-ai-healthcare\/\" target=\"_blank\" rel=\"noreferrer noopener\">5 Global Findings Revealing What Patients Really Want From AI in Healthcare<\/a><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>About the research:&nbsp;<\/strong><\/h5>\n\n\n\n<p>The Salesforce Connected Health Consumer Report surveyed 3,200 adults across the United States, Canada, Mexico, Brazil, the United Kingdom, Ireland, Australia, and New Zealand from March 24\u2013April 10, 2026. All respondents are health consumers ages 18 and older. Full methodology available in the report appendix.<\/p>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>90% of patients want medical AI to have human oversight, and they&#8217;re watching closely to see if healthcare providers will earn that trust.<\/p>\n","protected":false},"author":0,"featured_media":14134,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":true,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[2868],"tags":[],"sf_content_type":[1146],"sf_theme":[2819],"sf_topic":[2836,2802,2820],"sf_product":[],"sf_industry":[1098],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1189],"sf_collection":[1186],"sf_visibility":[],"coauthors":[],"class_list":["post-14129","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized","sf_content_type-snapshot-research","sf_theme-agentic-ai","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-ai","sf_industry-healthcare-and-life-sciences","sf_location-apac","sf_collection-research"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Patients Trust Doctor\u2019s AI Agents 3x More Than Public AI - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI\" \/>\n<meta property=\"og:description\" content=\"90% of patients want medical AI to have human oversight, and they&#039;re watching closely to see if healthcare providers will earn that trust.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2026-06-24T05:24:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-24T05:53:30+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI\",\"datePublished\":\"2026-06-24T05:24:51+00:00\",\"dateModified\":\"2026-06-24T05:53:30+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\"},\"wordCount\":1091,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png\",\"articleSection\":[\"Uncategorized\"],\"inLanguage\":\"en-IN\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\",\"url\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\",\"name\":\"Patients Trust Doctor\u2019s AI Agents 3x More Than Public AI - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png\",\"datePublished\":\"2026-06-24T05:24:51+00:00\",\"dateModified\":\"2026-06-24T05:53:30+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-IN\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png\",\"width\":1200,\"height\":675,\"caption\":\"Connected Health Consumer Report 2026\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/in\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/in\/news\/\",\"name\":\"Salesforce\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/in\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-IN\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Patients Trust Doctor\u2019s AI Agents 3x More Than Public AI - Salesforce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/","og_type":"article","og_title":"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI","og_description":"90% of patients want medical AI to have human oversight, and they're watching closely to see if healthcare providers will earn that trust.","og_url":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/","og_site_name":"Salesforce","article_published_time":"2026-06-24T05:24:51+00:00","article_modified_time":"2026-06-24T05:53:30+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/"},"author":{"name":"","@id":""},"headline":"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI","datePublished":"2026-06-24T05:24:51+00:00","dateModified":"2026-06-24T05:53:30+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/"},"wordCount":1091,"image":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png","articleSection":["Uncategorized"],"inLanguage":"en-IN"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/","url":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/","name":"Patients Trust Doctor\u2019s AI Agents 3x More Than Public AI - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png","datePublished":"2026-06-24T05:24:51+00:00","dateModified":"2026-06-24T05:53:30+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/"]}]},{"@type":"ImageObject","inLanguage":"en-IN","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#primaryimage","url":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png","contentUrl":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png","width":1200,"height":675,"caption":"Connected Health Consumer Report 2026"},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/patients-trust-doctors-agents-over-public-ai\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/in\/news\/"},{"@type":"ListItem","position":2,"name":"New Research: Patients Trust Their Doctor\u2019s AI Agents 3x More Than Public AI"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/in\/news\/#website","url":"https:\/\/www.salesforce.com\/in\/news\/","name":"Salesforce","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/in\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-IN"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/06\/fy27-q2-hls-2026-global-health-consumer-report-and-promos-newsroom-image-1200x675-Header.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/in\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/14129","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/comments?post=14129"}],"version-history":[{"count":6,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/14129\/revisions"}],"predecessor-version":[{"id":14143,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/14129\/revisions\/14143"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/media\/14134"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/media?parent=14129"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/categories?post=14129"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/tags?post=14129"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_content_type?post=14129"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_theme?post=14129"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_topic?post=14129"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_product?post=14129"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_industry?post=14129"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_role?post=14129"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=14129"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_location?post=14129"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_collection?post=14129"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_visibility?post=14129"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/coauthors?post=14129"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}