{"id":14162,"date":"2026-06-29T16:01:29","date_gmt":"2026-06-29T10:31:29","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14162"},"modified":"2026-07-03T18:56:18","modified_gmt":"2026-07-03T13:26:18","slug":"a-decade-of-purpose-innovation-and-growth","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/a-decade-of-purpose-innovation-and-growth\/","title":{"rendered":"A Decade of Purpose, Innovation and Growth"},"content":{"rendered":"\n

The Milestones That Shaped Salesforce\u2019s Hyderabad Centre of Excellence<\/em><\/strong><\/p>\n\n\n\n

Over the last decade, the Salesforce Hyderabad Centre of Excellence (CoE) has transformed from a customer success centre into a significant engineering and product hub. The growth reflects a series of developmental phases that have expanded its capabilities, scope, and integration.<\/p>\n\n\n\n

As we commemorate 10 years of the Hyderabad CoE, we revisited the milestones that helped shape this journey.<\/p>\n\n\n\n

Phase 1(2011\u20132017<\/strong>) : Laying The Foundation<\/strong><\/h2>\n\n\n\n

These early years entail laying the groundwork, scaling enterprise platform operations, and establishing our official presence.<\/p>\n\n\n\n

01 \/ The First Footprint (2011)<\/h5>\n\n\n\n

The acquisition of Dimdim <\/a>establishes a dedicated Research & Development presence in Hyderabad, creating an engineering footprint outside of the San Francisco headquarters.<\/p>\n\n\n\n

02 \/ Contributing to the Platform Foundation (2013)<\/h5>\n\n\n\n

The engineering team redefines its role from localised support to product and platform innovation.<\/p>\n\n\n\n

03 \/ Database performance engineering & Infrastructure services (2014\u20132015)<\/h5>\n\n\n\n

Local teams build a foundation in distributed systems, developing capabilities in infrastructure services and database performance engineering.<\/p>\n\n\n\n

04 \/ The Official Inception of the CoE (2016)<\/h5>\n\n\n\n

Salesforce formally launches the Hyderabad Centre of Excellence<\/a>. This milestone marked the official corporate beginning of the integrated hub, consolidating Hyderabad engineering teams into a globally strategic entity.<\/p>\n\n\n\n

05 \/ Scaling Global Enterprise Operations (2016\u20132017)<\/h5>\n\n\n\n

The Hub integrates into the global product lifecycle, customer success engineering, and enterprise platform support operations. This stabilisation and talent acquisition phase aligns capabilities with global operations, paving the way for expanded regional responsibilities.<\/p>\n\n\n\n

Phase 2 (2018\u20132023)<\/strong> : Scaled Engineering & Multi-Cloud Responsibility <\/strong><\/h2>\n\n\n\n

This period of expansion was defined by the following key developments:<\/p>\n\n\n\n

06 \/ The Product Delivery Evolution (April 2018)<\/h5>\n\n\n\n

The centre expands to support engineering and product teams, supporting the delivery of product capabilities in close collaboration with global teams.<\/p>\n\n\n\n

Industries Cloud introduces co-located teams in Hyderabad, bringing Product, Engineering, Quality & Performance, Content Experience, User Experience, Technology Program Management, and Research & Insights together under one roof, while expanding its early careers hiring programme.<\/p>\n\n\n\n

07 \/ Expanding Global Delivery and Collaborative Architectural Direction (2018 – 2022)<\/h5>\n\n\n\n

As Salesforce’s product portfolio grows, so does the centre’s ambition. The team scales rapidly to support the launch of several cloud offerings, delivering features and capabilities that reach customers worldwide.<\/p>\n\n\n\n

Beyond product delivery, local teams actively shape cross-product architecture and platform strategy, bringing a global perspective to decisions that define how Salesforce’s technology evolves. Through sustained collaboration and innovation, the centre becomes an integral part of driving both product excellence and customer success at scale.<\/p>\n\n\n\n

08 \/ Campus Expansion & Strategic Innovation (2023)<\/h5>\n\n\n\n

The centre expands with the formal opening of the B3 building, housing a design studio and user research lab. Hyderabad is also established as a key location for Salesforce’s Strategic Innovation Centers in India, serving as the physical hub where customers engage with Salesforce leadership and engineering.<\/p>\n\n\n

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