{"id":14555,"date":"2026-09-21T16:18:44","date_gmt":"2026-09-21T10:48:44","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=14555"},"modified":"2026-09-21T18:43:11","modified_gmt":"2026-09-21T13:13:11","slug":"dreamforce-live-2026","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/dreamforce-live-2026\/","title":{"rendered":"Dreamforce \u201926 Live: India Highlights You Missed"},"content":{"rendered":"\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-faces-of-india-at-dreamforce-2026\" class=\"wp-block-heading\"><strong><strong>Faces of India at Dreamforce 2026<\/strong><\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">From packed keynotes to quiet conversations between sessions, Dreamforce &#8217;26 was as much about the people as the announcements. A closing look at the India contingent, in the moments that made the week one to remember.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-autoplay=\"true\" data-delay=\"3\" data-effect=\"slide\" style=\"--aspect-ratio:calc(768 \/ 1024)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" alt=\"image1\" class=\"wp-block-jetpack-slideshow_image wp-image-14816\" data-id=\"14816\" data-aspect-ratio=\"768 \/ 1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=768\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg 960w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=274&amp;h=365 274w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=113&amp;h=150 113w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-17-at-20.32.11-4.jpeg?w=145&amp;h=193 145w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"image2\" class=\"wp-block-jetpack-slideshow_image wp-image-14830\" data-id=\"14830\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg 4032w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0385_7b4078.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"3024\" alt=\"image3\" class=\"wp-block-jetpack-slideshow_image wp-image-14825\" data-id=\"14825\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg 4032w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_0459-1.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 4032px) 100vw, 4032px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4284\" height=\"5712\" alt=\"image3\" class=\"wp-block-jetpack-slideshow_image wp-image-14824\" data-id=\"14824\" data-aspect-ratio=\"768 \/ 1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=768\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg 4284w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=1152&amp;h=1536 1152w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=1536&amp;h=2048 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3816-1.jpg?w=274&amp;h=365 274w, 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4284px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"4000\" height=\"3000\" alt=\"image6\" class=\"wp-block-jetpack-slideshow_image wp-image-14821\" data-id=\"14821\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/164488.jpg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/164488.jpg 4000w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/164488.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/164488.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/164488.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/164488.jpg?w=1536&amp;h=1152 1536w, 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srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg 4032w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3823-1.jpeg?w=487&amp;h=365 487w, 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https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_2641.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 5712px) 100vw, 5712px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"image 11\" class=\"wp-block-jetpack-slideshow_image wp-image-14837\" data-id=\"14837\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/aa0fd98e-8428-4309-bcc5-39b03a2f9e87.jpg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"image12\" class=\"wp-block-jetpack-slideshow_image wp-image-14838\" data-id=\"14838\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/b3686cbf-ef47-4a33-9526-f6ba987edc73-1.jpg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3000\" height=\"2250\" alt=\"image 3\" class=\"wp-block-jetpack-slideshow_image wp-image-14839\" data-id=\"14839\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png 3000w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7691-1.png?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 3000px) 100vw, 3000px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3000\" height=\"2250\" alt=\"image 14\" class=\"wp-block-jetpack-slideshow_image wp-image-14840\" data-id=\"14840\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png 3000w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7695-2.png?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 3000px) 100vw, 3000px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>17 September<\/em><\/strong><\/p>\n\n\n\n<h2 id=\"h-three-takeaways-from-dreamforce-straight-from-product\" class=\"wp-block-heading\"><strong>Three Takeaways from Dreamforce, Straight from Product<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>What stood out most after the week on the ground.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Aditya Singh, VP of Product Management for Service Cloud<\/strong>, shared his top three takeaways from Dreamforce &#8217;26. First is AIforce, which lets users access their CRM data on the surface of their choice. Second is the launch of COA, Salesforce&#8217;s purpose-built open source reasoning model designed for enterprise customers. Third is the Help Agent, a self-service agent that businesses can set up easily with resolution-based pricing.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video height=\"1024\" style=\"aspect-ratio: 576 \/ 1024;\" width=\"576\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/7653968f-f09e-4fff-a14d-0f6482375c4b.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<h2 id=\"h-startups-on-the-show-floor-building-the-agentic-ecosystem\" class=\"wp-block-heading\"><strong>Startups on the Show Floor: Building the Agentic Ecosystem<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Dreamforce 2026, the Salesforce Startup Program showcased an innovative cohort of startups that drove AI, autonomous testing, and enterprise automation across the ecosystem. From agentic voice assistants and revenue capture to multi-cloud consulting, these partners empowered businesses to accelerate digital transformation. Key participants included TestZeus, Vanshiv Technologies, Outdoo, 360 Degree Cloud, Intellicloud Solutions, Creatique, Girikon.ai, Cloudfiles, Nektar.ai, Astrea IT, Trupeer AI, Troopr, Activaccer.AI, and Amroar, which empowered businesses to accelerate their digital transformation.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Video-2026-09-17-at-2.18.32-AM-1.mp4\"><\/video><figcaption class=\"wp-element-caption\">TestZeus shares their Dreamforce 2026 experience as part of the Salesforce Startup Program.<\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-more-from-the-startup-showcase\" class=\"wp-block-heading\"><strong>More from the Startup Showcase<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-autoplay=\"true\" data-delay=\"3\" data-effect=\"slide\" style=\"--aspect-ratio:calc(768 \/ 1024)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14809\" data-id=\"14809\" data-aspect-ratio=\"768 \/ 1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=768\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg 960w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=274&amp;h=365 274w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=113&amp;h=150 113w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.06-4.jpeg?w=145&amp;h=193 145w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14811\" data-id=\"14811\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-1-1.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14812\" data-id=\"14812\" data-aspect-ratio=\"768 \/ 1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=768\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg 960w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=274&amp;h=365 274w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=113&amp;h=150 113w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-15-at-22.48.45-2-1.jpeg?w=145&amp;h=193 145w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14813\" data-id=\"14813\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-03.13.46-1.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14814\" data-id=\"14814\" data-aspect-ratio=\"768 \/ 1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=768\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg 960w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=274&amp;h=365 274w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=113&amp;h=150 113w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-19.33.05-1-2.jpeg?w=145&amp;h=193 145w\" sizes=\"(max-width: 960px) 100vw, 960px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h2 id=\"h-future-executive-summit-a-global-lens-on-higher-education\" class=\"wp-block-heading\"><strong>Future Executive Summit \u2014 A Global Lens on Higher Education<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">On Day 3 of Dreamforce 2026, Salesforce\u2019s Future Executive Summit brought together higher education students for a day of campus tours, speed mentorship, networking, a leadership keynote and a hands-on Slack workshop.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">While centred on Bay Area students, the Summit also connects Dreamforce\u2019s education initiative with Salesforce\u2019s impact in India.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14764-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"768\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1024\" alt=\"Executive Summit\" class=\"wp-image-14764\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg 1600w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><figcaption class=\"wp-element-caption\"><strong>Salesforce team members with students at the Future Executive Summit during Dreamforce 2026.<\/strong><\/figcaption><\/figure>\n<div id=\"14764-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1200\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1024\" alt=\"Executive Summit\" class=\"wp-image-14764\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg 1600w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/229c36cb-6c05-4d62-a45e-50ef474dfee5.jpg?w=1218&amp;h=914 1218w\" sizes=\"auto, (max-width: 1600px) 100vw, 1600px\" \/><figcaption class=\"wp-element-caption\"><strong>Salesforce team members with students at the Future Executive Summit during Dreamforce 2026.<\/strong><\/figcaption><\/figure>\n<\/div><\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-skilling-up-for-the-agentic-era-one-mission-at-a-time\" class=\"wp-block-heading\"><strong>Skilling Up for the Agentic Era, One Mission at a Time<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>A new way to learn AI, straight from the show floor.<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Handshake announced the upcoming launch of AI Skills Studio, a new destination for learners to build career-relevant AI skills and stand out to employers. As a founding partner, Salesforce created three missions that people can complete to build real projects with AI in Slack. Whether you\u2019re a student, a jobseeker, or a professional looking to increase your AI fluency, these missions will give you hands-on experience building with AI and a finished project to prove it.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To celebrate our partnership, Handshake joined Dreamforce to give attendees exclusive beta access to AI Skills Studio before it launches publicly on 9\/22.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><a href=\"https:\/\/joinhandshake.com\/learn\/build-your-slackbot-chief-of-staff-b461f871?utm_source=salesforce&amp;utm_medium=web&amp;utm_campaign=FY26-NWK-HS-AI-Skills-Studio&amp;utm_term=blog&amp;utm_content=dreamforce\" target=\"_blank\" rel=\"noopener\">Try it here<\/a> \u2014 build an automated Chief of Staff, or explore one of the other missions for free.<\/em><\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14763-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"551\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=1024\" alt=\"banner\" class=\"wp-image-14763\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png 1248w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=300&amp;h=162 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=768&amp;h=414 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=1024&amp;h=551 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=264&amp;h=142 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=500&amp;h=269 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=150&amp;h=81 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=358&amp;h=193 358w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=1218&amp;h=656 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"14763-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1248\" height=\"672\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=1024\" alt=\"banner\" class=\"wp-image-14763\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png 1248w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=300&amp;h=162 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=768&amp;h=414 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=1024&amp;h=551 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=264&amp;h=142 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=500&amp;h=269 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=150&amp;h=81 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=358&amp;h=193 358w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3004.png?w=1218&amp;h=656 1218w\" sizes=\"auto, (max-width: 1248px) 100vw, 1248px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<h2 id=\"h-a-quick-tour-of-the-community-cove\" class=\"wp-block-heading\"><strong>A Quick Tour of the Community Cove<\/strong> <\/h2>\n\n\n\n<p class=\"has-small-font-size wp-block-paragraph\"><em>Two decades of community, distilled into one Cove.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Community Cove doubled as the centrepiece for the Trailblazer Community&#8217;s 20th anniversary, bringing career growth and connection together under one roof. The Trailblazer Theatre hosted over 40 sessions spanning career pathways, community and belonging, and building in the AI era, alongside speed networking and resume review sessions with hiring managers and workforce training partners. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Community-led conversations rounded things out, letting Trailblazers trade real experiences on career growth, leadership, and resilience. With confirmed participation from India attendees and theater sessions relevant to India and Asia Trailblazers, the Cove reflected Dreamforce&#8217;s growing global career and community footprint.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-autoplay=\"true\" data-delay=\"3\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 768)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14767\" data-id=\"14767\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.56-AM.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"960\" height=\"1280\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14768\" data-id=\"14768\" data-aspect-ratio=\"768 \/ 1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg?w=768\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg 960w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg?w=225&amp;h=300 225w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg?w=768&amp;h=1024 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg?w=198&amp;h=264 198w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg?w=274&amp;h=365 274w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.39-AM.jpeg?w=113&amp;h=150 113w, 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https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.45-AM.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14772\" data-id=\"14772\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.46-AM.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.46-AM.jpeg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.46-AM.jpeg?w=300&amp;h=225 300w, 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https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.46-AM.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14771\" data-id=\"14771\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.52-AM.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1280\" height=\"960\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14773\" data-id=\"14773\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg 1280w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/WhatsApp-Image-2026-09-16-at-11.03.55-AM.jpeg?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 1280px) 100vw, 1280px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-customer-success\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-box-amp-engine-share-lessons-on-becoming-an-agentic-enterprise\" class=\"wp-block-heading\">Box &amp; Engine Share Lessons on Becoming an Agentic Enterprise<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce customers are at the forefront of the <a href=\"https:\/\/www.salesforce.com\/in\/welcome-to-the-agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic revolution<\/a>, and they&#8217;re already seeing real-world value from it. Early adopters like Box and Engine are finding new efficiencies and improving the experiences of their own customers at scale. But these kinds of tech shifts don&#8217;t happen easily, and there are a lot of learning moments along the way.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Olivia<\/strong> <strong>Nottebohm<\/strong>, Chief Operating Officer, Box and <strong>Demetri Salvaggio<\/strong>, VP, Customer Experience &amp; Operations, Engine share their advice for companies looking to become <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">agentic enterprises<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;I think we&#8217;re definitely past the point where there&#8217;s any question as to whether AI can do the thing we want it to do,&#8221; said Nottebohm. &#8220;It is incredibly powerful and obviously continues to get more powerful every day. And it is much more about the human behavior and really starting with that and making sure that the innovation is done by the very people who then have to adopt it.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch the full conversation:<\/p>\n\n\n<p><iframe loading=\"lazy\" src=\"https:\/\/www.linkedin.com\/embed\/feed\/update\/urn:li:ugcPost:7506383431644213248?compact=1\" height=\"399\" width=\"504\" frameborder=\"0\" allowfullscreen=\"\" title=\"Embedded post\"><\/iframe><\/p>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-wed-16-sept\"><strong><em>Wed 16 Sept<\/em><\/strong><\/p>\n\n\n\n<h4 id=\"h-on-the-ground\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-india-trailblazer-flag-ceremony\" class=\"wp-block-heading\"><strong>India Trailblazer Flag Ceremony<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">A Dreamforce tradition that brings the <a href=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2025\/05\/02\/trailblazer-india-tdx-bangalore\/\" target=\"_blank\" rel=\"noreferrer noopener\">India Trailblazer community<\/a> together in San Francisco, the annual flag ceremony is a moment of shared pride and celebration.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This year, Salesforce professionals, group leaders, senior leaders and members of India\u2019s startup community gathered around the flag, celebrating the community that connects them across Dreamforce and beyond.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14740-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1024\" alt=\"India trailblazer ceremony\" class=\"wp-image-14740\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg 4032w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n<div id=\"14740-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"4032\" height=\"2268\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1024\" alt=\"India trailblazer ceremony\" class=\"wp-image-14740\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg 4032w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1536&amp;h=864 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=2048&amp;h=1152 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=343&amp;h=193 343w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Image-from-iOS.jpg?w=1218&amp;h=685 1218w\" sizes=\"auto, (max-width: 4032px) 100vw, 4032px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground-0\" class=\"wp-block-heading has-medium-font-size\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-the-room-felt-it-engineering-s-read-on-the-keynote\" class=\"wp-block-heading\"><strong>The Room Felt It: Engineering&#8217;s Read on the Keynote<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Sometimes the reaction says as much as the announcement.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Ramesh<\/strong> <strong>Ragineni<\/strong>, EVP of Software Engineering, shared his take from the show floor on Marc Benioff&#8217;s keynote, calling out how positively and enthusiastically it landed with the audience. For Ragineni, the energy in the room reflected just how much the innovation on stage resonated with attendees.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/RR-1.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<h2 id=\"h-customer-spotlight-how-air-india-cut-resolution-times-from-3-days-to-5-minutes\" class=\"wp-block-heading\">Customer Spotlight: <strong>How Air India Cut Resolution Times from 3 Days to 5 Minutes<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>A major India customer breakout session at Dreamforce.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">One of the marquee India customer breakout sessions at Dreamforce 2026 featured Air India, showcasing how the airline deployed Agentforce to unify service across channels and cut resolution times from days to minutes. The session detailed how Air India&#8217;s 1,200 service reps handle 500K+ cases a month, moving from assistive AI to fully autonomous resolution with agentic reasoning grounded in connected data. The panel featured <strong>Murali Karthik<\/strong>, Vice President &amp; Head of Data, AI &amp; Agentic Center of Excellence at Air India, alongside <strong>Gourav Ray<\/strong>, RVP for Agentforce Service and Slack, <strong>Aditya Singh<\/strong>, VP of Product Management for Agentforce Service, <strong>Rohan Singh<\/strong>, FDE Senior Consultant, and <strong>Leya Kurian<\/strong>, SVP of Customer Success for Agentforce Service, all at Salesforce. The session included a live demo of Agentforce automating complex validations and scaling across channels, positioning Air India as proof that a complex, high-volume contact centre can deploy agentic AI across regulated workflows and deliver measurable outcomes fast.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-autoplay=\"true\" data-delay=\"3\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 768)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3000\" height=\"2250\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14843\" data-id=\"14843\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png 3000w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7693.png?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 3000px) 100vw, 3000px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2120\" height=\"2016\" alt=\"1\" class=\"wp-block-jetpack-slideshow_image wp-image-14845\" data-id=\"14845\" data-aspect-ratio=\"1024 \/ 974\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg 2120w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=300&amp;h=285 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=768&amp;h=730 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=1024&amp;h=974 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=1536&amp;h=1461 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=2048&amp;h=1948 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=264&amp;h=251 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=384&amp;h=365 384w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=150&amp;h=143 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=203&amp;h=193 203w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7694_8ab1ea.jpg?w=1218&amp;h=1158 1218w\" sizes=\"(max-width: 2120px) 100vw, 2120px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3000\" height=\"2250\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14849\" data-id=\"14849\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png 3000w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7689_2432db.png?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 3000px) 100vw, 3000px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"3000\" height=\"2250\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14850\" data-id=\"14850\" data-aspect-ratio=\"1024 \/ 768\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png 3000w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=300&amp;h=225 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=768&amp;h=576 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=1024&amp;h=768 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=1536&amp;h=1152 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=2048&amp;h=1536 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=264&amp;h=198 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=487&amp;h=365 487w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=150&amp;h=113 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=257&amp;h=193 257w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_7690_878090.png?w=1218&amp;h=914 1218w\" sizes=\"(max-width: 3000px) 100vw, 3000px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-the-road-ahead-automotive-cloud-roadmap\" class=\"wp-block-heading\"><strong>The Road Ahead: Automotive Cloud Roadmap<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Where OEMs, dealers and drivers meet the next wave of AI.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At Manufacturing, Automotive and Energy at Dreamforce 2026, a session on Automotive Cloud previewed the product roadmap shaping the next chapter of the OEM, dealer and driver experience. The session featured <strong>Vaijayanth<\/strong> <strong>M K<\/strong>, VP of Product Management, <strong>Rajat<\/strong> <strong>Bhuyan<\/strong>, Senior Product Marketing Manager, <strong>Rajani<\/strong> <strong>Sinha<\/strong>, Senior Director of Industry Solutions &amp; Strategy for Automotive, and <strong>Nagendra<\/strong> <strong>Vankadari<\/strong>, Senior Director of Product Management, all at Salesforce.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow aligncenter\" data-autoplay=\"true\" data-delay=\"3\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 574)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"897\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14779\" data-id=\"14779\" data-aspect-ratio=\"1024 \/ 574\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png 1600w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=768&amp;h=431 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=1024&amp;h=574 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=1536&amp;h=861 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=264&amp;h=148 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=500&amp;h=280 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=344&amp;h=193 344w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.40.21-PM.png?w=1218&amp;h=683 1218w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"893\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14780\" data-id=\"14780\" data-aspect-ratio=\"1024 \/ 572\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png 1600w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=300&amp;h=167 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=768&amp;h=429 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=1024&amp;h=572 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=1536&amp;h=857 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=264&amp;h=147 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=500&amp;h=279 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=346&amp;h=193 346w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.27.47-PM.png?w=1218&amp;h=680 1218w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"1599\" height=\"876\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14781\" data-id=\"14781\" data-aspect-ratio=\"1024 \/ 561\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png 1599w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=300&amp;h=164 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=768&amp;h=421 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=1024&amp;h=561 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=1536&amp;h=841 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=264&amp;h=145 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=500&amp;h=274 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=150&amp;h=82 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=352&amp;h=193 352w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-19-at-5.44.09-PM.png?w=1218&amp;h=667 1218w\" sizes=\"(max-width: 1599px) 100vw, 1599px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<h2 id=\"h-from-should-we-to-how-fast-service-keynote\" class=\"wp-block-heading\"><strong>From \u201cShould we?\u201d to \u201cHow fast?\u201d<em> <\/em><\/strong>&#8211; Service Keynote<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">At Dreamforce, Kishan Chetan, EVP &amp; GM of Agentforce and Service Cloud, showed what happens when AI moves from experiment to everyday service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Live demos. Real customer stories from CVS Health and Canada Goose. And a first look at <strong>Help Agent Casey<\/strong>, Salesforce\u2019s new AI agent built to support service reps directly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The big takeaway? Service is becoming more proactive, connected and agentic, with humans and AI working together across every customer touchpoint.<\/p>\n\n\n\n<figure class=\"wp-block-video\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" autoplay controls loop muted src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Sevice-Keynote_DF26.mp4\" playsinline><\/video><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-meet-casey-kishan-chetan-s-vision-for-agentic-customer-service\"><strong>See what\u2019s next for agentic service.<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em>Watch the full Service keynote <a href=\"https:\/\/youtu.be\/q55TP9HYLac?si=RXzIdQwxNXIJ-vSl\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/em><\/li>\n\n\n\n<li><em>Read more about Salesforce Expands Agentforce With a New Portfolio of AI Agents <a href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/agentforce-job-ready-ai-agents\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a><\/em><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground-1\" class=\"wp-block-heading has-medium-font-size\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-why-your-company-s-data-is-the-real-ai-advantage-data-360-keynote\" class=\"wp-block-heading\"><strong>Why Your Company&#8217;s Data Is the Real AI Advantage<\/strong> &#8211; Data 360 Keynote<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Most companies now have access to similar AI tools. What actually sets a business apart is how well it understands its own customers, and that comes down to data. <a href=\"https:\/\/www.linkedin.com\/in\/rahulauradkar\" target=\"_blank\" rel=\"noreferrer noopener\">Rahul Auradkar, President &amp; GM, Data 360<\/a>, and Muralidhar Krishnaprasad, President and CTO, C360 Platform, Apps, Industries and Agentforce, opened with that idea, then showed off what&#8217;s new:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>New tools that help AI agents pull the right customer information at the right time, so they can actually be useful instead of just smart<\/li>\n\n\n\n<li>Lowe&#8217;s shared how this plays out in practice, using it to power its loyalty program and customer experience<\/li>\n\n\n\n<li>A new AI assistant for everyday work, called Agentforce Coworker, shown handling daily tasks and getting set up in just minutes<\/li>\n\n\n\n<li>Accenture shared how it rolled this out to 16,000 employees<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\"><strong>The big takeaway<\/strong>: the future of AI isn&#8217;t just about smarter models, it&#8217;s about giving AI the right information to work with.<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Snapshots from the session <\/strong><\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-autoplay=\"true\" data-delay=\"3\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 666)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2940\" height=\"1912\" alt=\"image 1\" class=\"wp-block-jetpack-slideshow_image wp-image-14751\" data-id=\"14751\" data-aspect-ratio=\"1024 \/ 666\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png 2940w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=300&amp;h=195 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=768&amp;h=499 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=1024&amp;h=666 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=1536&amp;h=999 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=2048&amp;h=1332 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=264&amp;h=172 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=500&amp;h=325 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=150&amp;h=98 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=297&amp;h=193 297w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.22.02-PM.png?w=1218&amp;h=792 1218w\" sizes=\"(max-width: 2940px) 100vw, 2940px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2940\" height=\"1912\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14750\" data-id=\"14750\" data-aspect-ratio=\"1024 \/ 666\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png 2940w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=300&amp;h=195 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=768&amp;h=499 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=1024&amp;h=666 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=1536&amp;h=999 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=2048&amp;h=1332 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=264&amp;h=172 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=500&amp;h=325 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=150&amp;h=98 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=297&amp;h=193 297w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-6.59.53-PM.png?w=1218&amp;h=792 1218w\" sizes=\"(max-width: 2940px) 100vw, 2940px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2940\" height=\"1912\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14752\" data-id=\"14752\" data-aspect-ratio=\"1024 \/ 666\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png 2940w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=300&amp;h=195 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=768&amp;h=499 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=1024&amp;h=666 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=1536&amp;h=999 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=2048&amp;h=1332 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=264&amp;h=172 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=500&amp;h=325 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=150&amp;h=98 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=297&amp;h=193 297w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.03.57-PM.png?w=1218&amp;h=792 1218w\" sizes=\"(max-width: 2940px) 100vw, 2940px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2940\" height=\"1912\" alt=\"\" class=\"wp-block-jetpack-slideshow_image wp-image-14749\" data-id=\"14749\" data-aspect-ratio=\"1024 \/ 666\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png 2940w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=300&amp;h=195 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=768&amp;h=499 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=1024&amp;h=666 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=1536&amp;h=999 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=2048&amp;h=1332 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=264&amp;h=172 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=500&amp;h=325 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=150&amp;h=98 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=297&amp;h=193 297w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.27-PM.png?w=1218&amp;h=792 1218w\" sizes=\"(max-width: 2940px) 100vw, 2940px\" \/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img loading=\"lazy\" decoding=\"async\" width=\"2940\" height=\"1912\" alt=\"add\" class=\"wp-block-jetpack-slideshow_image wp-image-14748\" data-id=\"14748\" data-aspect-ratio=\"1024 \/ 666\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=1024\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png 2940w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=300&amp;h=195 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=768&amp;h=499 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=1024&amp;h=666 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=1536&amp;h=999 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=2048&amp;h=1332 2048w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=264&amp;h=172 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=500&amp;h=325 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=150&amp;h=98 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=297&amp;h=193 297w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Screenshot-2026-09-17-at-7.04.48-PM.png?w=1218&amp;h=792 1218w\" sizes=\"(max-width: 2940px) 100vw, 2940px\" \/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>Watch the full Data360 keynote <a href=\"https:\/\/youtu.be\/MLdt92Bpj30?si=wfzv4NS6cQ8DBDXa\">here<\/a><\/em>.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-dreamforce-news\" class=\"wp-block-heading\"><em>Dreamforce News<\/em><\/h4>\n\n\n\n<h2 id=\"h-dreamforce-day-2-salesforce-expands-missionforce-live-nation-scales-agentforce-for-fans\" class=\"wp-block-heading\"><strong>Dreamforce Day 2: Salesforce Expands Missionforce, Live Nation Scales Agentforce for Fans<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">It\u2019s Dreamforce Day 2 \u2013 here\u2019s what you need to know:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-missionforce-more-control-over-ai-for-government\"><strong>Missionforce: More control over AI for government<\/strong>: Salesforce announced new Missionforce capabilities, including partnerships with <strong>OpenAI and NVIDIA<\/strong>, giving government agencies more control over how they develop, customise and deploy mission-specific AI. <a href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/missionsforce-expansion-agents-nvidia-openai-partnerships\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-missionforce-turns-one\"><strong>Missionforce turns one<\/strong>: One year in, Missionforce is supporting critical government missions across <strong>30+ countries<\/strong>, with Salesforce\u2019s defence business growing <strong>80% year over year<\/strong>. <a href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/missionsforce-one-year-anniversary\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-live-nation-puts-agentforce-to-work\"><strong>Live Nation puts Agentforce to work<\/strong>: Live Nation is expanding Agentforce-powered support to venues across the U.S. After <strong>37,000+ fan interactions<\/strong> at BottleRock Napa Valley, its new Venue Agent brings 24\/7, on-demand support to more fans. <a href=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/09\/16\/live-nation-agentforce-expansion\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The opportunity with AI is to make experiences people already love even better.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Erin Oles, President, Chief Marketing Officer, Salesforce<\/p>\n<\/blockquote>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/j94sJmPmvrGgKk8qf96A2w.jpg\"  data-uuid=\"j94sJmPmvrGgKk8qf96A2w\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-o-n-the-ground\" class=\"wp-block-heading\"><strong><em>O<em><strong>n The Ground <\/strong><\/em><\/em><\/strong><\/h4>\n\n\n\n<h2 id=\"h-the-energy-carried-straight-from-the-keynote-into-the-morning-of-day-1\" class=\"wp-block-heading\">The energy carried straight from the keynote into the morning of Day 1!<\/h2>\n\n\n\n<figure class=\"wp-block-embed alignright is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/pYrJ5zZfeM2DVQBZVktCnm.jpg\"  data-uuid=\"pYrJ5zZfeM2DVQBZVktCnm\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">On his first Dreamforce, and the energy Marc, Jensen, and Dario brought to one room.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Muruhanantham Chellamuthu<\/strong>, Director, Software Engineering at the Communications Cloud campground demoing features the team has built over the past six months, called this his first Dreamforce and described Day 1 as adrenaline-packed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">He kicked off the morning with Marc Benioff&#8217;s keynote, sharing the room with Jensen Huang and Dario Amodei, and pointed to insights from meetings the day before with 15 top customers including Bell and AT&amp;T.<\/p>\n\n\n\n<h5 id=\"h-command-center-ai-force\" class=\"wp-block-heading\"><strong>Command Center (AI Force)<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Beyond the dashboard: what happens when your KPIs come with a root cause and a fix.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rajdeep Dua, VP, Software Engineering and Lokenath Chakraborty, Product Management Director introduce Command Center, a new class of AI Force applications that let teams track business metrics through agents, understand why problems occur through root cause analysis, and run what-if scenarios to act before issues repeat. Built as a framework, it&#8217;s designed to power command center-style apps across any industry.<\/p>\n\n\n\n<h5 id=\"h-commerce-cloud-booth\" class=\"wp-block-heading\"><strong>Commerce Cloud Booth<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Bigger carts start with better understanding of what customers actually want.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Priyanka at the Commerce Cloud booth calls Agentic Commerce Salesforce&#8217;s biggest release, showcasing AI-powered search that grows carts by understanding customer intent, backed by a West Marine customer story on the meaningful, immediate lift in conversion. The energy at the booth says it all.<\/p>\n\n\n\n<h5 id=\"h-net-zero-booth\" class=\"wp-block-heading\"><strong>Net Zero Booth<\/strong><\/h5>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Straight from the show floor: sustainability meets agentic AI.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Dreamforce 2026&#8217;s keynote drew a packed hall, with strong interest around Fin and Agentforce Voice. At the Net Zero booth, the conversation is all about AI-driven interventions for sustainability and the broader sustainability platform.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3800.mov\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3799.mov\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-video\"><video height=\"1280\" style=\"aspect-ratio: 720 \/ 1280;\" width=\"720\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/IMG_3810.mov\"><\/video><\/figure>\n<\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground-2\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-we-are-in-the-midst-of-an-interface-revolution-and-it-is-about-to-transform-the-enterprise-keynote-recap\" class=\"wp-block-heading\"><strong>We are in the Midst of an Interface Revolution, and it is about to Transform the Enterprise &#8211; Keynote Recap<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">&#8220;When you put all those things together, you get AIforce,&#8221; said Marc Benioff, Chair and CEO, Salesforce at today&#8217;s Dreamforce keynote. &#8220;You get those capabilities and you get this live interface that untraps the value.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce executives, partners, and customers joined Marc Benioff, Chair and CEO, Salesforce to discuss the power of combining AI&#8217;s probabilistic intelligence with enterprise intelligence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">As Jensen Huang, President and CEO, NVIDIA said, &#8220;The sky&#8217;s the limit for every industry, for every single country, so engage AI, don&#8217;t get left behind.&#8221;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Watch the keynote in under 7 minutes below.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"The Dreamforce 2026 Keynote in Under 7 Minutes\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/SCbNRvimkRA?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-on-the-ground-3\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-views-from-day-1\" class=\"wp-block-heading\">Views from Day 1<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Check out some of the photos from Dreamforce Day 1 &#8211; from the campground, main keynote, and breakout sessions. For more imagery, visit the <a href=\"https:\/\/www.salesforce.com\/news\/media-collection\/dreamforce-2026\/\" target=\"_blank\" rel=\"noreferrer noopener\">Official Dreamforce 2026 media library<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-jetpack-slideshow\" data-effect=\"slide\" style=\"--aspect-ratio:calc(1024 \/ 702)\"><div class=\"wp-block-jetpack-slideshow_container swiper\"><ul class=\"wp-block-jetpack-slideshow_swiper-wrapper swiper-wrapper\"><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026\" class=\"wp-block-jetpack-slideshow_image wp-image-74342\" data-id=\"74342\" data-aspect-ratio=\"1024 \/ 702\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JM1_5451.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 1\" class=\"wp-block-jetpack-slideshow_image wp-image-74333\" data-id=\"74333\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-_1SM0423.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 2\" class=\"wp-block-jetpack-slideshow_image wp-image-74334\" data-id=\"74334\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JR1_5167.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 3\" class=\"wp-block-jetpack-slideshow_image wp-image-74335\" data-id=\"74335\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-MR200534.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 4\" class=\"wp-block-jetpack-slideshow_image wp-image-74336\" data-id=\"74336\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-_1SM0892.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 5\" class=\"wp-block-jetpack-slideshow_image wp-image-74337\" data-id=\"74337\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-_1SM0722.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 6\" class=\"wp-block-jetpack-slideshow_image wp-image-74338\" data-id=\"74338\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-MR200950.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 7\" class=\"wp-block-jetpack-slideshow_image wp-image-74339\" data-id=\"74339\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-EL1_7802.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 8\" class=\"wp-block-jetpack-slideshow_image wp-image-74340\" data-id=\"74340\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JM2_4280.jpg?w=1024\"\/><\/figure><\/li><li class=\"wp-block-jetpack-slideshow_slide swiper-slide\"><figure><img decoding=\"async\" alt=\"Dreamforce 2026 image 9\" class=\"wp-block-jetpack-slideshow_image wp-image-74341\" data-id=\"74341\" data-aspect-ratio=\"1024 \/ 683\" src=\"https:\/\/www.salesforce.com\/uk\/news\/wp-content\/uploads\/sites\/5\/2026\/09\/DF26-SF-260915-JM2_4209.jpg?w=1024\"\/><\/figure><\/li><\/ul><a class=\"wp-block-jetpack-slideshow_button-prev swiper-button-prev swiper-button-white\" role=\"button\"><\/a><a class=\"wp-block-jetpack-slideshow_button-next swiper-button-next swiper-button-white\" role=\"button\"><\/a><a aria-label=\"Pause Slideshow\" class=\"wp-block-jetpack-slideshow_button-pause\" role=\"button\"><\/a><div class=\"wp-block-jetpack-slideshow_pagination swiper-pagination swiper-pagination-white\"><\/div><\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-tues-15-sept-day-1-news-overview\"><strong><em>Agentic Enterprise<\/em><\/strong><\/p>\n\n\n\n<h2 id=\"h-dreamforce-day-1-is-here-salesforce-unveils-aiforce-koa-reasoning-model-and-new-ai-partnerships\" class=\"wp-block-heading\"><strong>Dreamforce Day 1 is Here: Salesforce Unveils AIforce, Koa Reasoning Model, and New AI Partnerships<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce kicked off Dreamforce with a wave of announcements putting AI agents at the center of the enterprise, spanning new models, deepened cloud partnerships, and industry innovation.<\/p>\n\n\n\n<h2 id=\"h-here-s-what-you-need-to-know\" class=\"wp-block-heading\">Here\u2019s what you need to know:<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce unveiled AIforce, extending the full power of its platform to any interface \u2014 letting customers bring agentic AI wherever their teams already work. This means businesses can deploy trusted, data-grounded AI across any channel or device without rebuilding their existing tech stack. <a href=\"http:\/\/www.salesforce.com\/in\/news\/stories\/aiforce-announcement\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce introduced Koa, its first CRM reasoning model, built on NVIDIA Nemotron, designed to bring smarter, faster decision-making to every customer interaction. Koa embeds decades of enterprise business knowledge directly into the model, enabling it to reason through complex workflows while operating securely within a company\u2019s trust boundary. <a href=\"http:\/\/www.salesforce.com\/in\/news\/stories\/koa-reasoning-model\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce and AWS are putting CRM data, AI agents, and model choice directly into the tools teams already use every day. The expanded partnership lets customers activate Salesforce\u2019s Agentforce capabilities directly within AWS environments, reducing friction between where data lives and where decisions get made. <a href=\"http:\/\/www.salesforce.com\/in\/news\/stories\/aws-salesforce-enterprise-ai-expansion\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce and Google Cloud are unifying infrastructure and agents into one connected AI stack. This gives enterprises a single, streamlined foundation for deploying AI agents across both platforms without added complexity or data silos. <a href=\"http:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-google-cloud-unify-infrastructure-and-agents\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Siemens and Salesforce are deepening their AI partnership to redefine industrial sales and service. The collaboration brings Agentforce into Siemens\u2019 industrial workflows, helping manufacturing and engineering teams resolve service issues and manage sales processes with greater speed and accuracy. <a href=\"http:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/09\/15\/siemens-agentforce-redefine-industrial-sales-service\/\">Read more<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Salesforce marked two decades of the Trailblazer Community, celebrating its role in building toward the agentic enterprise. The milestone highlights how a community built on collaboration and shared learning has evolved alongside the platform, now shaping how enterprises adopt agentic AI. <a href=\"https:\/\/www.salesforce.com\/uk\/news\/stories\/trailblazers-twentieth-anniversary\/\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-tues-15-sept-day-1-news-overview\"><strong><em>Tues 15 Sept<\/em><\/strong><\/p>\n\n\n\n<h4 id=\"h-customer-success-0\" class=\"wp-block-heading\"><em>Customer Success<\/em><\/h4>\n\n\n\n<h2 id=\"h-air-india-accelerates-customer-service-transformation-with-salesforce-agentforce\" class=\"wp-block-heading\">Air India Accelerates Customer Service Transformation with Salesforce Agentforce<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"h-air-india-accelerates-customer-service-transformation-with-salesforce-agentforce\"><a href=\"https:\/\/www.salesforce.com\/in\/?ir=1\" target=\"_blank\" rel=\"noopener\">Salesforce<\/a>, today announced that <a href=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/09\/15\/air-india-accelerates-customer-service-transformation-with-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">Air India is expanding its use of&nbsp;Agentforce&nbsp;across customer service<\/a>. Deploying AI agents beyond its initial refund-processing use case, the airline is now solving a broader set of complex service workflows. Powered by Agentforce, Air India is reimagining customer service with intelligent, end-to-end experiences that understand customer intent, validate requests, connect intelligently across enterprise systems, and take action in real time.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Read more about the announcement <a href=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2026\/09\/15\/air-india-accelerates-customer-service-transformation-with-agentforce\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n\n\n\n<li>Know more about how Air India delivers effortless, world-class service with Einstein <a href=\"https:\/\/www.salesforce.com\/in\/customer-stories\/air-india-delivers-world-class-service-data-ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n<\/ul>\n\n\n\n<h4 id=\"h-from-the-floor\" class=\"wp-block-heading\">From the floor<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Gourav Sinha, Senior Director, Product Marketing<\/strong>, kicked off Salesforce&#8217;s Industries track at Dreamforce 2026, highlighting Agentforce&#8217;s vertical layer of industry-specific AI agents spanning Financial Services, case management, Life Sciences, and Manufacturing. The track runs across hundreds of sessions over three days, available on-site and via livestream.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:50%\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Untitled-September-15-2026-at-11.55.58-2.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:25%\"><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>14 September<\/em><\/strong><\/p>\n\n\n\n<h4 id=\"h-agentic-enterprise\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-slack-s-road-to-dreamforce-code-channels-surfaces-and-what-s-next\" class=\"wp-block-heading\"><strong>Slack&#8217;s Road to Dreamforce: Code Channels, Surfaces, and What&#8217;s Next<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Ahead of Dreamforce, <a href=\"https:\/\/www.salesforce.com\/au\/news\/products\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack<\/a> shipped two updates aimed at bringing people, AI agents, and enterprise data into the same workspace.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">First, <a href=\"https:\/\/www.salesforce.com\/introducing-slack-code\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Code Channels<\/a> let AI coding agents from <a href=\"https:\/\/github.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">GitHub<\/a>, <a href=\"https:\/\/cognition.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Cognition<\/a>, <a href=\"https:\/\/www.anthropic.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Anthropic<\/a>, and <a href=\"https:\/\/vercel.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Vercel<\/a> work in the open with a team instead of solo. Tag an agent and it spins up a dedicated channel with live output, diffs, and canvas integration. The whole team watches, weighs in, and signs off before anything ships. Watch the demo here.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/X3fiqWPvQo9gbx7Qd6UJAp.jpg\"  data-uuid=\"X3fiqWPvQo9gbx7Qd6UJAp\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Code channels bring that work into the open, where the rest of the team can see it, shape it, and build on it.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Rob Seaman, EVP and GM, Slack<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Then came <a href=\"https:\/\/www.salesforce.com\/in\/slack\/slack-surfaces-transforms-enterprise-data\/\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce announced Slack Surfaces<\/a>, which brings Salesforce data to life right inside conversations. Ask Slackbot to build a dashboard, report, deck, poll, or calculator from an organisation&#8217;s connected data, and it shows up as a live artifact in-channel: pinnable, auto-refreshing, and editable just by chatting. Watch how it works in practice here.<\/p>\n\n\n\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/1x5BL5cXCMiwpk2t9kP5T8.jpg\"  data-uuid=\"1x5BL5cXCMiwpk2t9kP5T8\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Catch the full news and more demos on Slack Code Channels blog <a href=\"https:\/\/www.salesforce.com\/introducing-slack-code\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>, and the Slack Surfaces <a href=\"https:\/\/www.salesforce.com\/slack\/slack-surfaces-transforms-enterprise-data\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Find out what\u2019s next at Dreamforce:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1781726988849001lmFb\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Keynote: The Front Door to the Agentic Enterprise<\/a><\/em> (Thursday 17 September, 10:00 AM PT)<\/li>\n\n\n\n<li><em><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1778959193990001lWIQ\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Roadmap: Building the Multiplayer OS<\/a><\/em> (Tuesday 15 September, 9:00AM PDT; Wed 16 September, 10:30 AM PDT)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>12 September<\/em><\/strong><\/p>\n\n\n\n<h4 id=\"h-on-the-ground-4\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h4>\n\n\n\n<h2 id=\"h-countdown-voices-from-india-leaders\" class=\"wp-block-heading\"><strong>Countdown Voices from India Leaders<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before the lights go up, India&#8217;s leadership shares, in their own words, what they&#8217;re walking into Dreamforce 2026 with.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em>Listen to what&#8217;s got Product Design and India&#8217;s startup ecosystem equally drawn to Dreamforce.<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Malhar Gupta, VP of Product Design, Industries UX, is looking forward to the main stage announcements, meeting customers and partners, and of course, Dreamfest. Nandini George, on her first Dreamforce, is most excited to see ten India startups take the stage, four with their own showcase booths, and to connect with the global leaders and founders shaping this moment in agentic AI.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Nandini-George.-Edited-video-1.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/V2_Pre-DF_MalharGupta.mp4\"><\/video><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Listen to Sugi Venkatesh, SVP, Employee Success, South Asia <\/strong>highlighting a pivotal shift to AI 3.0, Sugi Venkatesh emphasises Salesforce\u2019s transition to trusted, deterministic enterprise AI. Buoyed by record Q2 momentum, South Asia is actively leading agent deployment, with Headless 360 taking centre stage.<\/p>\n\n\n\n<figure class=\"wp-block-video aligncenter\"><video height=\"1080\" style=\"aspect-ratio: 1920 \/ 1080;\" width=\"1920\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Untitled-12-September-2026-at-21.29.16-1.mp4\"><\/video><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 id=\"h-on-the-ground-5\" class=\"wp-block-heading\"><em>On The Ground<\/em><\/h2>\n\n\n\n<h2 id=\"h-dreamforce-unites-product-innovation-customer-feedback-and-partner-collaboration\" class=\"wp-block-heading\">Dreamforce unites product innovation, customer feedback and partner collaboration<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Leya Kurian, SVP, Customer Success highlights customer SICs and ecosystem floor walks for real-time insights, whilst Romil Agarwal,  VP, Data Foundation and Deepak Rai, RVP, Alliances &amp; Channels spotlight key portfolio innovations\u2014including Cloudforce, Headless offerings, Tableau Agent Analytics, MuleSoft Tokenomics and Informatica integrations\u2014inviting global engagement on the ground or via <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/dreamforce_2026\">Salesforce+<\/a>. <\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.34%\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/DF26-Monogram-Logo-RGB-KO-September-12-2026-at-19.31.05-2-1.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/Untitled-12-September-2026-at-20.24.27-1.mp4\"><\/video><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:33.33%\">\n<figure class=\"wp-block-video\"><video height=\"1920\" style=\"aspect-ratio: 1080 \/ 1920;\" width=\"1080\" controls src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/DR1.mp4\"><\/video><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><em>11 September<\/em><\/strong><\/p>\n\n\n\n<h4 id=\"h-agentic-enterprise-0\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-we-re-excited-for-the-return-of-agentic-enterprise-city\" class=\"wp-block-heading\"><strong>We&#8217;re Excited for the Return of Agentic Enterprise City<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">One of Dreamforce&#8217;s most popular stops is back: <a href=\"https:\/\/www.salesforce.com\/customer-stories\/agentic-enterprise-city\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise City<\/a> returns to the Campground, providing a hands-on showcase of <a href=\"https:\/\/www.salesforce.com\/uk\/agentforce\/how-it-works\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI agents<\/a> solving real business problems.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>This year&#8217;s lineup includes:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Formula 1&#8217;s fan-facing agent built for 831 million global fans<\/li>\n\n\n\n<li>Xero&#8217;s Agentforce with Claude Code resolving 60% of customer inquiries<\/li>\n\n\n\n<li>IBM&#8217;s Slackbot-powered GTM operating system<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Take a look back at the experience that got Dreamforce 2025 buzzing \u2014 and get a taste of what\u2019s coming next.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Explore this year&#8217;s lineup on the <a href=\"https:\/\/www.salesforce.com\/customer-stories\/agentic-enterprise-city\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise City landing page<\/a>.<\/p>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-embed aligncenter is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/1SDAa97762Hmfss8qSGhLc.jpg\"  data-uuid=\"1SDAa97762Hmfss8qSGhLc\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n<\/div><\/div>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h4 id=\"h-company-news\" class=\"wp-block-heading\"><em>Company News<\/em><\/h4>\n\n\n\n<h2 id=\"h-salesforce-completes-acquisition-of-fin-and-they-re-coming-to-dreamforce-nbsp\" class=\"wp-block-heading\"><strong>Salesforce Completes Acquisition of Fin &#8211; And They&#8217;re Coming to Dreamforce<\/strong>&nbsp;<\/h2>\n\n\n<div class=\"wp-block-image__wrapper\">\n<figure class=\"wp-block-image size-full is-resized\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"14605-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"333\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?strip=all&#038;quality=95\" alt=\"Vin\" class=\"wp-image-14605\" style=\"width:439px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png 592w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" \/><\/a><\/figure>\n<div id=\"14605-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"592\" height=\"333\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?strip=all&#038;quality=95\" alt=\"Vin\" class=\"wp-image-14605\" style=\"width:439px;height:auto\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png 592w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=264&amp;h=149 264w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=500&amp;h=281 500w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=150&amp;h=84 150w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/09\/FIN-edited.png?w=343&amp;h=193 343w\" sizes=\"auto, (max-width: 592px) 100vw, 592px\" \/><\/figure>\n<\/div><\/div><\/div>\n\n\n<p class=\"wp-block-paragraph\">Salesforce today announced it has completed its acquisition of <a href=\"https:\/\/fin.ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">Fin<\/a>, formerly Intercom, an industry-leading customer agent company. The close of the acquisition brings Fin\u2019s customer agent platform and world-class technical AI team to Salesforce, along with an established global customer base of more than 30,000 companies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Powered by the <a href=\"https:\/\/fin.ai\/cx-models\">Fin model suite<\/a>, the company\u2019s proprietary AI models trained specifically for customer experience, Fin\u2019s AI customer agent resolves complex queries end-to-end across every channel, including live chat, email, WhatsApp, SMS, voice, and Slack \u2013 achieving an industry-leading average resolution rate of 76%.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read the full press release <a href=\"https:\/\/www.salesforce.com\/uk\/news\/press-releases\/2026\/09\/10\/salesforce-completes-acquisition-of-fin\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The #1 customer agent meets the #1 CRM\u2026 Together, we\u2019re giving companies of every size the ability to deploy trusted AI agents from day one\u2014accelerating time to value and delivering measurable outcomes at scale.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Marc Benioff, Chair and CEO of Salesforce<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Fin is attending Dreamforce for the first time this year, with founders and R&amp;D leaders taking the stage to share their vision and demo the product, alongside a booth presence throughout the week.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Catch Fin across several sessions:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><em><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838738155001Gfg5\" target=\"_blank\" rel=\"noreferrer noopener\">How Fin Delivers Over 90% Resolution Rates for Customers<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1781726989629001l4RN\" target=\"_blank\" rel=\"noreferrer noopener\">SMB &amp; Startup Keynote: 5 turnkey agents, 10x results ft. Fin<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1786714729719001ZOgi\" target=\"_blank\" rel=\"noreferrer noopener\">A New Lesson in Leadership: Leading Human &amp; Agent Blended Teams<\/a><\/em><\/li>\n\n\n\n<li><em><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779838737098001GV6l\" target=\"_blank\" rel=\"noreferrer noopener\">Five Massive Changes Coming to Every CX Leader<\/a><\/em><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Wed, 9 September<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>Agentic Enterprise<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Slack Code: AI Development Goes Multiplayer<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Another key launch on the road to Dreamforce is <a href=\"https:\/\/www.salesforce.com\/introducing-slack-code\/\" target=\"_blank\" rel=\"noreferrer noopener\">Slack Code<\/a> \u2014 a new environment turning AI-assisted software development from a solo activity into a collaborative team effort.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Built around dedicated <strong>code channels<\/strong>, Slack Code brings cross-functional teams directly alongside leading AI coding agents (Claude Code, Devin, GitHub Copilot, ChatGPT, and Vercel\u2019s agent) in a shared workspace featuring live code diffs and HTML previews.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">AI only creates value when it&#8217;s part of how a team actually works, not something people go do alone in another tab. Code channels bring that work into the open, where the rest of the team can see it, shape it, and build on it.<\/p>\n\n\n\n<p class=\"has-medium-font-size wp-block-paragraph\">Rob Seaman, EVP and GM of Slack<\/p>\n<\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\"><em>[Elevated quote: &#8220;AI only creates value when it&#8217;s part of how a team actually works, not something people go do alone in another tab. Code channels bring that work into the open, where the rest of the team can see it, shape it, and build on it.&#8221; &#8211; Rob Seaman, EVP and GM of Slack]<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By enabling product managers and designers to trigger and guide agents alongside engineers, Slack Code democratizes software creation while enforcing enterprise guardrails: human sign-off is required before production deployment, and agents inherit Slack\u2019s strict security permissions.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Read the <a href=\"https:\/\/www.salesforce.com\/introducing-slack-code\/\" target=\"_blank\" rel=\"noreferrer noopener\">full announcement here<\/a>, and bookmark these key Dreamforce sessions in your <a href=\"https:\/\/www.salesforce.com\/dreamforce\/my-agenda\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agenda Builder<\/a>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog?&amp;utm_source=enablement&amp;utm_medium=slack&amp;utm_campaign=Enablement%20_Slack%20_DF26_RegLaunch_IP&amp;d=701ed00001CyuzDAAR\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Keynote: The Multiplayer Work OS for Headless 360<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779472199629001yldu\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Theater: Slack as an Interface for your Headless AI Strategy&nbsp;<\/em><\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df26\/sessioncatalog\/page\/catalog\/session\/1779839057426001GfRp\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Session: Enhance the ROI of Your Salesforce Ecosystem with Slack<\/em><\/a><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vidyard wp-block-embed-vidyard\"><div class=\"wp-block-embed__wrapper\">\n<script type=\"text\/javascript\" async src=\"https:\/\/play.vidyard.com\/embed\/v4.js\"><\/script><img decoding=\"async\"  style=\"width: 100%; margin: auto; display: block;\"  class=\"vidyard-player-embed\"  src=\"https:\/\/play.vidyard.com\/X3fiqWPvQo9gbx7Qd6UJAp.jpg\"  data-uuid=\"X3fiqWPvQo9gbx7Qd6UJAp\"  data-v=\"4\"  data-type=\"inline\"  data-width=\"500\"  data-height=\"281\"\/>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>8 September<\/strong><\/em><\/p>\n\n\n\n<h4 id=\"h-agentic-enterprise-1\" class=\"wp-block-heading\"><em>Agentic Enterprise<\/em><\/h4>\n\n\n\n<h2 id=\"h-get-ready-for-dreamforce-2026-live-from-san-francisco\" class=\"wp-block-heading\"><strong>Get Ready for Dreamforce 2026: Live from San Francisco<\/strong><\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=701ed00001GlRaUAAV&amp;utm_source=google&amp;utm_medium=sem&amp;utm_campaign=emea_xc_cross-cloud_cross-industry&amp;utm_content=cross-segment_brand+exact_701ed00001GlRaUAAV_english_dreamforce&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=23928184518&amp;utm_adgroup=198140258115&amp;utm_term=dreamforce%202026&amp;utm_matchtype=e&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23928184518&amp;gbraid=0AAAAAD4PnrOJ2qpTPlyAJOVznhzFaSUn5&amp;gclid=CjwKCAjwvsvTBhBaEiwAmf-3nqnO7XLitqDFPITABxFk4g4AKsLApyPYreJlRazOdMEmmdOokOP8DxoCXvYQAvD_BwE\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce 2026<\/a> is where the question gets answered: what does it actually take to become an <a href=\"https:\/\/www.salesforce.com\/in\/agentforce\/agentic-enterprise\/\" target=\"_blank\" rel=\"noreferrer noopener\">Agentic Enterprise<\/a>? Through live demos, visionary speakers, and three days of breakthrough moments in San Francisco, this is where humans and agents work together, at scale, to drive real business impact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">From keynote to customer stories to exclusive on-the-ground moments, our <a href=\"https:\/\/www.salesforce.com\/dreamforce\/?d=701ed00001GlRaUAAV&amp;utm_source=google&amp;utm_medium=sem&amp;utm_campaign=emea_xc_cross-cloud_cross-industry&amp;utm_content=cross-segment_brand+exact_701ed00001GlRaUAAV_english_dreamforce&amp;utm_source=google&amp;utm_medium=paid_search&amp;utm_campaign=23928184518&amp;utm_adgroup=198140258115&amp;utm_term=dreamforce%202026&amp;utm_matchtype=e&amp;gclsrc=aw.ds&amp;gad_source=1&amp;gad_campaignid=23928184518&amp;gbraid=0AAAAAD4PnrOJ2qpTPlyAJOVznhzFaSUn5&amp;gclid=CjwKCAjwvsvTBhBaEiwAmf-3nqnO7XLitqDFPITABxFk4g4AKsLApyPYreJlRazOdMEmmdOokOP8DxoCXvYQAvD_BwE\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce 2026<\/a> Live coverage will deliver reporting throughout the week. The news team will be updating this page with the latest news and insights as they happen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>At the event?<\/strong> Check in here for highlights you may have missed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Following from afar?<\/strong> Join us to get a sense of what it&#8217;s really like on the ground \u2014 or tune in free on <a href=\"https:\/\/www.salesforce.com\/plus\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce+<\/a> for keynotes and sessions live and on demand.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Find out more about Dreamforce here:<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"What is Dreamforce? | Salesforce Explained\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/Bah8X9e69YY?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>On-the-ground reporting from the must-attend event for the Agentic Enterprise<\/p>\n","protected":false},"author":0,"featured_media":14556,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":true,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"sf_show_toc":false,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[2840],"sf_theme":[2819,1114],"sf_topic":[2836,2802,1133],"sf_product":[2760,2870],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1189],"sf_collection":[2887],"sf_visibility":[],"coauthors":[],"class_list":["post-14555","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-event-coverage-2","sf_theme-agentic-ai","sf_theme-artificial-intelligence","sf_topic-agentic-enterprise","sf_topic-agents","sf_topic-dreamforce","sf_product-agentforce","sf_product-data-360","sf_location-apac","sf_collection-dreamforce-2026"],"yoast_head":"<!-- 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