{"id":6331,"date":"2023-03-06T06:00:00","date_gmt":"2023-03-06T14:00:00","guid":{"rendered":""},"modified":"2023-03-06T06:00:00","modified_gmt":"2023-03-06T14:00:00","slug":"f1-fan-engagement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/f1-fan-engagement\/","title":{"rendered":"How Formula 1 Drives Greater Fan Engagement"},"content":{"rendered":"\n<p><em>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go <\/em><a href=\"https:\/\/www.salesforce.com\/news\/topics\/artificial-intelligence\/\"><em>here<\/em><\/a><em>.<\/em><\/p>\n\n\n\n<p><strong><em>Quick take: <\/em><\/strong><em>Amid rapid growth,the world\u2019s most prestigious motor racing competition uncovered a unique opportunity to use real-time data to create personalized, high-performance digital experiences for over 500 million global fans. This week at <\/em><a href=\"https:\/\/www.salesforce.com\/trailblazerdx\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\"><em>TrailblazerDX \u201823<\/em><\/a><em>, <\/em><a href=\"https:\/\/www.formula1.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>Formula 1<\/em><\/a><em> will share why it turned to Salesforce to help handle accelerated growth.<\/em><\/p>\n\n\n\n<p>A large part of Formula 1\u2019s recent expansion can be attributed to Netflix\u2019s <a href=\"https:\/\/www.netflix.com\/title\/80204890\" target=\"_blank\" rel=\"noreferrer noopener\">highly-popular docuseries<\/a> \u201cFormula 1: Drive to Survive,\u201d which drove a wave of brand new F1 fans thanks to cinematic \u2013 and oftentimes dramatic \u2013 behind-the-scenes footage and access to some of the sport\u2019s biggest names.&nbsp;<\/p>\n\n\n\n<p>F1\u2019s growth spiked in 2019 when and where the <a href=\"https:\/\/www.blackbookmotorsport.com\/news\/f1-us-ratings-tv-broadcast-espn-2021-season\" target=\"_blank\" rel=\"noreferrer noopener\">docuseries originally aired<\/a> \u2014 the United States. Fifty percent of U.S. adults who identified as fans of F1 said they became fans within the past four years, according to a September 2022 survey conducted by F1 across seven markets.<\/p>\n\n\n\n<p>F1\u2019s \u201cDrive to Survive\u201d Season 4, which aired in 2022, was its best performing series yet, reaching <a href=\"https:\/\/us.motorsport.com\/f1\/news\/f1-and-netflix-reveal-drive-to-survive-season-five-release-date\/10420013\/\" target=\"_blank\" rel=\"noreferrer noopener\">number one worldwide<\/a> on Netflix and breaking into the weekly <a href=\"https:\/\/www.formula1.com\/en\/latest\/article.breaking-formula-1-drive-to-survive-confirmed-for-5th-and-6th-seasons-on.4bzutl481ANKWQCZBTPeWa.html\" target=\"_blank\" rel=\"noreferrer noopener\">Top 10<\/a> in 56 countries.&nbsp;<\/p>\n\n\n\n<p>With its fan base growing quickly, F1 began conducting a transformation to better understand its new viewers and connect with them \u2013 both in-person and digitally \u2013 at scale.<\/p>\n\n\n\n<aside class=\"more-from-block more-from-block--2 alignfull wp-block-newsroom-moreontopic\">\n\t<div class=\"more-from-block__content\">\n\t\t\t\t\t<h4 class=\"more-from-block__title\">Related<\/h4>\n\t\t\n\t\t<div class=\"more-from-block__cards more-from-block__cards--2\"\n\t\t\t\t>\n\t\t\t\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13312\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-south-asia-anthem\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"575\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=1024\" class=\"content-card__image\" alt=\"One Salesforce, One South Asia\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" srcset=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png 2228w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=1024&amp;h=575 1024w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=1536&amp;h=863 1536w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=2048&amp;h=1151 2048w, 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https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=1414&amp;h=796 1414w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Screenshot-2026-03-06-at-4.51.16-PM-1.png?w=1218&amp;h=684 1218w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-south-asia-anthem\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tThe Sound of Salesforce South Asia: Celebrating Our People and Culture\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t1 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\n\n<article\t\t\titemscope=\"\"\n\t\titemtype=\"https:\/\/schema.org\/Article\"\n\t\tdata-card-id=\"13323\"\n\t\tclass=\"content-card content-card--large-inline is-entire-area-clickable content-card--is-boxed\"\n\t\t\tdata-clickable-area-link=\"https:\/\/www.salesforce.com\/in\/news\/stories\/ai-foundry-announcement\/\"\n\t>\n\t\t\t<div class=\"content-card__image-container\" itemprop=\"image\" itemscope itemtype=\"https:\/\/schema.org\/ImageObject\">\n\t\t\t<img width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=1024\" class=\"content-card__image\" alt=\"Salesforce Launches AI Foundry to Accelerate Enterprise AI\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" loading=\"lazy\" decoding=\"async\" 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https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=314&amp;h=177 314w, https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2026\/03\/Salesforce-AI-Research-Launches-AI-Foundry-a-New-Initiative-to-Accelerate-System-Level-Enterprise-AI.png?w=343&amp;h=193 343w\" \/>\t\t\t\t\t<\/div>\n\t\n\t<div class=\"content-card__content-container content-card__content-container--style-\">\n\t\t\n\t\t\n\t\t\t\t\t<h3 itemprop=\"headline\" class=\"content-card__title\">\n\t\t\t\t\t\t\t\t\t<a\n\t\t\t\t\t\thref=\"https:\/\/www.salesforce.com\/in\/news\/stories\/ai-foundry-announcement\/\"\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\ttarget=\"_blank\"\n\t\t\t\t\t\t\t\t\t\t\t\tclass=\"content-card__title-link\"\n\t\t\t\t\t>\n\t\t\t\t\t\t\t\tSalesforce AI Research Launches AI Foundry to Accelerate System-Level Enterprise AI\t\t\t\t<\/a>\t\t\t<\/h3>\n\t\t\n\t\t\t\t\n\t\t\n\t\t\t\t\t<div itemprop=\"readTime\" class=\"content-card__read-time\">\n\t\t\t\t3 min read\t\t\t<\/div>\n\t\t\n\t\t\t<\/div>\n\n<\/article>\n\n\t\t<\/div>\n\t\t<noscript>\n<div class=\"pagination-fallback\">\n\n\t\t<a href=\"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/6331\/page\/2\/?bc=OTH#section-title\">\n\t\t\tOlder Posts\t\t<\/a>\n\t\t<\/div>\n<\/noscript>\n\t<\/div>\n<\/aside>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-f1-goes-digital\">F1 goes digital<\/h2>\n\n\n\n<p>Today, <a href=\"https:\/\/www.sportspromedia.com\/news\/f1-1bn-fans-2022-audience-formula-one-drive-to-survive-study\/\" target=\"_blank\" rel=\"noreferrer noopener\">millennials power 77%<\/a> of F1\u2019s audience growth and, according to Salesforce\u2019s latest <a href=\"https:\/\/www.salesforce.com\/resources\/research-reports\/state-of-the-connected-customer\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Connected Customer report<\/a>, 65% of them prefer to engage with a brand through digital channels.<\/p>\n\n\n\n<p>Armed with this information and trove of first-party data, F1 turned to Salesforce to help formulate a plan to engage these new fans more deeply.<\/p>\n\n\n\n<p>Together, F1 and Salesforce charted a course to build engagement that would stand the test of time \u2014 taking the current wave of popularity and using it to ensure a successful future for the racing brand.&nbsp;<\/p>\n\n\n\n<p>The resulting strategy leveraged intelligent, personalized, and data-driven connections with their fans, who were becoming younger and more diverse, and were leveraging new channels \u2013 like social media and streaming services \u2013 to interact with their brand.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><span class=\"js-twitter-inline\">With over 99% of F1 fans tuning in remotely, the online experience we created with F1 has never been more important than it is today<\/span><\/p>\n<cite>Zahra Bahrololoumi, EVP &amp; CEO, UKI, Salesforce<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Creating actionable insights&nbsp;<\/h2>\n\n\n\n<p>With the power of Salesforce <a href=\"https:\/\/www.salesforce.com\/products\/?amp\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Customer 360<\/a> and <a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/?amp\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, F1 is creating a deeper understanding of each fan across every channel \u2014 both physical and digital. Through Salesforce, F1 has created a single source of truth to better understand their fans, deliver personalized communication and connection, drive efficiencies across their organization, and optimize decision making.&nbsp;<\/p>\n\n\n\n<p>Partners including <a href=\"https:\/\/www.ogilvyconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\"><\/a><a href=\"https:\/\/www.ogilvyconsulting.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Ogilvy<\/a> Consulting and <a href=\"https:\/\/appexchange.salesforce.com\/listingDetail?listingId=a0N3A00000FtWP2UAN&amp;tab=e\" target=\"_blank\" rel=\"noreferrer noopener\">Talkative<\/a> helped F1 quickly scale with Salesforce by bringing the customer journeys of its fans onto Salesforce and improving support and user experience through Formula1.com and F1 TV. F1 also turned to <a href=\"https:\/\/www.salesforce.com\/services\/professional-services\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce Professional Services<\/a> to co-create a clearer roadmap of the ultimate fan experience, desired future state, and technology that will enable that vision worldwide.<\/p>\n\n\n\n<p>Salesforce\u2019s automation capabilities help F1 deliver scalable, hyper-personalized, and real-time experiences, and Salesforce\u2019s unified platform effectively stores and maintains fan data to create a connected experience \u2014&nbsp;no matter where they\u2019re watching the action.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>Through our work with Salesforce, we have created more meaningful relationships with our fans and are empowered to make intelligent, data-driven decisions to identify the best ways to connect with viewers we have existing relationships with and build new ones<\/p>\n<cite>Zarah Al-Kudcy, Head of Commercial Partnerships, Formula 1<\/cite><\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Establishing long-term success<\/h2>\n\n\n\n<p>Today, F1 arguably has greater business momentum and brand recognition in the United States than ever before \u2014&nbsp;but the work, like an F1 season, is a long game.<\/p>\n\n\n\n<p>\u201cF1 is on a mission to deliver a world-class fan experience by increasing and deepening the intensity of fan engagement, and converting that engagement into brand loyalty and new opportunity,\u201d said Al-Kudcy.&nbsp;<\/p>\n\n\n\n<p>The racing brand is also working with Salesforce to gain actionable insights from its carbon footprint, helping to accelerate its mission to reach net zero emissions by 2030.<\/p>\n\n\n\n<p>By using Salesforce technology, F1 is not only striving to meet the expectations of a swath of new racing fans, they\u2019re hoping to create fans for life.<\/p>\n\n\n\n<p><strong>Go deeper:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/trailblazerdx\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Read more<\/a> about TrailblazerDX \u201823.<\/li>\n\n\n\n<li>Check out <a href=\"https:\/\/www.salesforce.com\/plus\/series\/The_Shift\/episode\/episode-s1e5\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce+<\/a> for more on the Formula 1 story.&nbsp;<\/li>\n\n\n\n<li>\u201cFormula 1: Drive to Survive\u201d Season 5 was recently released on Netflix \u2013 watch the teaser <a href=\"https:\/\/www.youtube.com\/watch?v=V87R-FVuzm4&amp;t=2s\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li>\n\n\n\n<li>Learn more about <a href=\"https:\/\/www.salesforce.com\/products\/genie\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Data Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/marketing-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Marketing Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/sales-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Sales Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/products\/service-cloud\/overview\/?d=cta-body-promo-8\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud<\/a>.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Quick take: Amid rapid growth,the world\u2019s most prestigious motor racing competition uncovered a unique opportunity to use real-time data to create personalized, high-performance digital experiences for over 500 million global fans. This week [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":6332,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1099],"sf_theme":[1121,1115],"sf_topic":[1102,1104],"sf_product":[1168],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1094],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-6331","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-snapshots","sf_theme-customer-engagement","sf_theme-digital-transformation","sf_topic-customer-engagement","sf_topic-customer-success","sf_product-flow-automation","sf_location-global"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>How Formula 1 Drives Greater Fan Engagement - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/f1-fan-engagement\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How Formula 1 Drives Greater Fan Engagement\" \/>\n<meta property=\"og:description\" content=\"Editor\u2019s Note: AI Cloud, Einstein GPT, and other cloud GPT products are now Einstein. For the latest on Salesforce Einstein, go here. Quick take: Amid rapid growth,the world\u2019s most prestigious motor racing competition uncovered a unique opportunity to use real-time data to create personalized, high-performance digital experiences for over 500 million global fans. 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