{"id":7223,"date":"2021-12-16T04:59:00","date_gmt":"2021-12-16T12:59:00","guid":{"rendered":""},"modified":"2021-12-16T04:59:00","modified_gmt":"2021-12-16T12:59:00","slug":"salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/","title":{"rendered":"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year"},"content":{"rendered":"\n<p>For the eighth consecutive year, Salesforce has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.&nbsp;<\/p>\n\n\n\n<p>Salesforce continues to grow its overall market share position and increase revenue year after year, contributing to its #1 ranking. Additionally, the data shows Salesforce with leading market share in IDC\u2019s segments for sales applications, customer service applications, marketing applications, model-driven application platforms, and enterprise community applications.<\/p>\n\n\n<div class=\"wp-block-image__wrapper\">\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"53413-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/CRM-Graph-Oct2021-Final-CMYK-OL.jpg?w=1024\" alt=\"crm share\" class=\"wp-image-53413\"\/><\/a><\/figure><\/div>\n<div id=\"53413-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<div class=\"wp-block-image\"><figure class=\"aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/CRM-Graph-Oct2021-Final-CMYK-OL.jpg?w=1024\" alt=\"crm share\" class=\"wp-image-53413\"\/><\/figure><\/div>\n<\/div><\/div><\/div>\n\n\n<p>\u201cNow more than ever, organizations of all sizes and industries need a trusted partner to help them navigate this digital-first world,\u201d said Bill Patterson, EVP &amp; GM, CRM Applications, Salesforce. \u201cThe most recent IDC numbers highlight how more companies are turning to Salesforce as their trusted enterprise every year. And, with the combined power of Salesforce and Slack, every company can build a digital HQ to connect their employees, customers and partners and drive success from anywhere.\u201d<\/p>\n\n\n\n<p>In addition to being the #1 CRM provider worldwide, Salesforce is also the #1 market share leader for CRM in North America, Western Europe, Latin America and Asia-Pacific (including Japan).<\/p>\n\n\n\n<p><em>IDC, Worldwide Semiannual Software Tracker, October 2021. CRM market includes the following IDC-defined functional markets: Sales Force Productivity and Management, Marketing Campaign Management, Customer Service, Contact Center, Advertising, and Digital Commerce Applications.<\/em><\/p>\n\n\n\n<p><strong>More information<\/strong><\/p>\n\n\n\n<p><em>To view the report and learn more, click <\/em><a href=\"https:\/\/www.salesforce.com\/campaign\/worlds-number-one-CRM\/\" target=\"_blank\" rel=\"noreferrer noopener\"><em>here<\/em><\/a><em>.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"<p>For the eighth consecutive year, Salesforce has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.&nbsp; Salesforce continues to grow its overall market share position and increase revenue year after year, contributing to its #1 ranking. Additionally, the data shows Salesforce with leading market share in [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":7224,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1190,1130],"sf_theme":[],"sf_topic":[1129],"sf_product":[],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1110],"sf_collection":[],"sf_visibility":[],"coauthors":[],"class_list":["post-7223","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-corporate-news-announcements","sf_content_type-news-announcements-product","sf_topic-awards-and-recognition","sf_location-amer"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year\" \/>\n<meta property=\"og:description\" content=\"For the eighth consecutive year, Salesforce has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.&nbsp; Salesforce continues to grow its overall market share position and increase revenue year after year, contributing to its #1 ranking. Additionally, the data shows Salesforce with leading market share in [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\" \/>\n<meta property=\"og:site_name\" content=\"Salesforce\" \/>\n<meta property=\"article:published_time\" content=\"2021-12-16T12:59:00+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1195\" \/>\n\t<meta property=\"og:image:height\" content=\"674\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year\",\"datePublished\":\"2021-12-16T12:59:00+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\"},\"wordCount\":229,\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png\",\"inLanguage\":\"en-IN\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\",\"url\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\",\"name\":\"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year - Salesforce\",\"isPartOf\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png\",\"datePublished\":\"2021-12-16T12:59:00+00:00\",\"author\":{\"@id\":\"\"},\"breadcrumb\":{\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#breadcrumb\"},\"inLanguage\":\"en-IN\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-IN\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage\",\"url\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png\",\"contentUrl\":\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png\",\"width\":1195,\"height\":674},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.salesforce.com\/in\/news\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.salesforce.com\/in\/news\/#website\",\"url\":\"https:\/\/www.salesforce.com\/in\/news\/\",\"name\":\"Salesforce\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.salesforce.com\/in\/news\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-IN\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year - Salesforce","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/","og_type":"article","og_title":"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year","og_description":"For the eighth consecutive year, Salesforce has been ranked the #1 CRM provider by International Data Corporation (IDC) in its latest Worldwide Semiannual Software Tracker.&nbsp; Salesforce continues to grow its overall market share position and increase revenue year after year, contributing to its #1 ranking. Additionally, the data shows Salesforce with leading market share in [&hellip;]","og_url":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/","og_site_name":"Salesforce","article_published_time":"2021-12-16T12:59:00+00:00","og_image":[{"width":1195,"height":674,"url":"http:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"NewsArticle","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#article","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/"},"author":{"name":"","@id":""},"headline":"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year","datePublished":"2021-12-16T12:59:00+00:00","mainEntityOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/"},"wordCount":229,"image":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png","inLanguage":"en-IN"},{"@type":"WebPage","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/","url":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/","name":"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year - Salesforce","isPartOf":{"@id":"https:\/\/www.salesforce.com\/in\/news\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage"},"image":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage"},"thumbnailUrl":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png","datePublished":"2021-12-16T12:59:00+00:00","author":{"@id":""},"breadcrumb":{"@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#breadcrumb"},"inLanguage":"en-IN","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/"]}]},{"@type":"ImageObject","inLanguage":"en-IN","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#primaryimage","url":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png","contentUrl":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png","width":1195,"height":674},{"@type":"BreadcrumbList","@id":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-ranked-1-in-crm-market-share-for-eighth-consecutive-year\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.salesforce.com\/in\/news\/"},{"@type":"ListItem","position":2,"name":"Salesforce Ranked #1 in CRM Market Share for Eighth Consecutive Year"}]},{"@type":"WebSite","@id":"https:\/\/www.salesforce.com\/in\/news\/#website","url":"https:\/\/www.salesforce.com\/in\/news\/","name":"Salesforce","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.salesforce.com\/in\/news\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-IN"}]}},"jetpack_featured_media_url":"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/asrt.png","jetpack_sharing_enabled":true,"distributor_meta":false,"distributor_terms":false,"distributor_media":false,"distributor_original_site_name":"Salesforce","distributor_original_site_url":"https:\/\/www.salesforce.com\/in\/news","push-errors":false,"_links":{"self":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/7223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/types\/post"}],"replies":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/comments?post=7223"}],"version-history":[{"count":0,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/posts\/7223\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/media\/7224"}],"wp:attachment":[{"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/media?parent=7223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/categories?post=7223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/tags?post=7223"},{"taxonomy":"sf_content_type","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_content_type?post=7223"},{"taxonomy":"sf_theme","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_theme?post=7223"},{"taxonomy":"sf_topic","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_topic?post=7223"},{"taxonomy":"sf_product","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_product?post=7223"},{"taxonomy":"sf_industry","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_industry?post=7223"},{"taxonomy":"sf_role","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_role?post=7223"},{"taxonomy":"sf_multimedia_asset","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_multimedia_asset?post=7223"},{"taxonomy":"sf_location","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_location?post=7223"},{"taxonomy":"sf_collection","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_collection?post=7223"},{"taxonomy":"sf_visibility","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/sf_visibility?post=7223"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/www.salesforce.com\/in\/news\/wp-json\/wp\/v2\/coauthors?post=7223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}