{"id":7324,"date":"2023-11-16T05:00:00","date_gmt":"2023-11-16T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7324"},"modified":"2023-11-16T05:00:00","modified_gmt":"2023-11-16T13:00:00","slug":"service-intelligence-news","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/service-intelligence-news\/","title":{"rendered":"Salesforce Service Cloud Gets Smarter with New AI-Powered Insights"},"content":{"rendered":"\n

Today, Salesforce launched Service Intelligence<\/a>, a powerful new analytics app for Service Cloud<\/a> designed to boost agent productivity, cut costs, and enhance customer satisfaction. <\/p>\n\n\n\n

Powered by Data Cloud<\/a>, Salesforce\u2019s real-time hyperscale data engine, Service Intelligence gives users access to all of their data directly within Service Cloud, eliminating the need to toggle between screens for information. Pre-built, customizable dashboards inside Service Intelligence provide a view of essential metrics like customer satisfaction and individual and team workloads. And, with Einstein Conversation Mining, service professionals can use AI to analyze customer chat and email conversations to uncover insights \u2014\u00a0like specific challenges customers face during service interactions \u2014 assess the likelihood of complaint escalation, and proactively address the issue with the customer.<\/p>\n\n\n\n