{"id":7865,"date":"2022-09-14T05:00:00","date_gmt":"2022-09-14T12:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=7865"},"modified":"2022-09-14T05:00:00","modified_gmt":"2022-09-14T12:00:00","slug":"salesforce-flow-for-industries-announcement","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-flow-for-industries-announcement\/","title":{"rendered":"Salesforce Expands New Automation Product Suite to Help Industries Boost Productivity and Efficiency, and Get in the Flow"},"content":{"rendered":"\n<p>Today, Salesforce announced <a href=\"https:\/\/www.salesforce.com\/products\/digital-process-automation\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Flow for Industries<\/a>, an expansion of the Flow product suite that uses automation to empower financial services, healthcare, and manufacturing organizations with low-code tools.&nbsp;<\/p>\n\n\n\n<p>The expansion of this suite to include products in select Industry Cloud base licenses allows for tailor-made automation solutions at no additional cost. Salesforce Flow enables businesses to complete more tasks with fewer resources, boost efficiency, and deliver better customer experiences, at scale.&nbsp;<\/p>\n\n\n\n<p><strong>Why it\u2019s relevant: <\/strong>Across every industry, companies face uncertain economic times with inflation, supply chain disruptions, and labor shortages. Any new efficiency helps. So when industry-specific automation can replace tedious, manual tasks, business leaders take notice.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>86% of senior IT leaders <a href=\"https:\/\/www.salesforce.com\/news\/stories\/new-research-shows-how-to-keep-developers-happy-amid-the-great-resignation\/\" target=\"_blank\" rel=\"noreferrer noopener\">say the experience an organization provides<\/a> its employees and customers is as important as its products and services.<\/li><li><a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/07\/mulesoft-it-talent-gap-research-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">Four out of five agree<\/a> that improved customer-facing (86%) and employee (85%) technologies are critical for their organization to compete.<\/li><li>However, research also shows that while 91% of organizations<a href=\"https:\/\/www.salesforce.com\/news\/stories\/new-research-shows-how-to-keep-developers-happy-amid-the-great-resignation\/\" target=\"_blank\" rel=\"noreferrer noopener\"> say they need automation technology<\/a>, only 23% have <a href=\"https:\/\/www.salesforce.com\/news\/press-releases\/2022\/09\/07\/mulesoft-it-talent-gap-research-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">fully implemented automation<\/a> across business functions.<\/li><\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"58734-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/Flow-for-Industries_Business-Rules-Engine-1.png?w=1024\" alt=\"\" class=\"wp-image-58734\"\/><\/a><figcaption>Use clicks to create sophisticated decision tables against customer inputs.<\/figcaption><\/figure>\n<div id=\"58734-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/Flow-for-Industries_Business-Rules-Engine-1.png?w=1024\" alt=\"\" class=\"wp-image-58734\"\/><figcaption>Use clicks to create sophisticated decision tables against customer inputs.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p>\u200b\u200b<\/p>\n\n\n\n<p><strong>Innovation in action: <\/strong>With Flow for Industries, organizations can leverage Salesforce\u2019s Flow automation suite with tools purpose-built for complex industry workflows, and create intelligent process automations unique to their specific industry. These new tools help customers:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Create better customer and employee experiences: <\/em><strong>OmniStudio<\/strong> enables organizations to build branded, dynamic customer interactions and employee workflows fast. Flow easily connects them with enterprise data and applications, without code.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Easily manage rules and actions: <\/em><strong>Business Rules Engine<\/strong> allows organizations to simplify and automate processes such as pricing discounts, care management, or financial planning with declarative setup, management, and evaluation of rules. Using a no-code interface, organizations are empowered to build, test, and execute rules before they are integrated.<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Save time and resources:<\/em> <strong>Document Generation<\/strong> gives organizations the ability to automatically generate and share documents using a no-code template designer, while <strong>Intelligent Form Reader <\/strong>uses optical character recognition (OCR) to automatically read and extract document data, unifying the end-to-end management process, and freeing up time for higher-value work.&nbsp;<\/li><\/ul>\n\n\n\n<ul class=\"wp-block-list\"><li><em>Simplify data management: <\/em><strong>Data Processing Engine<\/strong> helps organizations create definitions to transform data across multiple sources then surface that to customers within a workflow.<\/li><\/ul>\n\n\n<div class=\"wp-block-image\"><div class=\"wp-block-image__wrapper\">\n<figure class=\"aligncenter size-large\"><a href=\"#\" class=\"wp-block-image__modal-toggle\" aria-expanded=\"false\" data-modal-id=\"59016-modal\"><span class=\"screen-reader-text\">Open Image Modal<\/span><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/Screen-Shot-2022-09-15-at-10.52.00-AM-e1663253634247.png?w=1024\" alt=\"flow for industries\" class=\"wp-image-59016\"\/><\/a><figcaption>Build guided interactions that dynamically display information from multiple data sources in pixel-perfect components.<\/figcaption><\/figure>\n<div id=\"59016-modal\" class=\"image-modal\" aria-hidden=\"true\" aria-labelledby=\"image-dialog-title\"><div class=\"image-modal__overlay\" tabindex=\"-1\" data-a11y-dialog-hide><\/div><div class=\"image-modal__content\" role=\"dialog\"><button class=\"image-modal__close-button\" type=\"button\" data-a11y-dialog-hide aria-label=\"Close this image dialog window\"><svg viewBox=\"0 0 26 25\" height=\"16\" width=\"16\" fill=\"currentColor\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><rect x=\".626\" y=\"22.753\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(-45 .626 22.753)\"\/><rect x=\"2.747\" y=\".125\" width=\"32\" height=\"3\" rx=\"1.5\" transform=\"rotate(45 2.747 .125)\"\/><\/svg><\/button><h1 id=\"image-dialog-title\" class=\"screen-reader-text\">Image Modal<\/h1>\n<figure class=\"wp-block-image aligncenter size-large\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/in\/news\/wp-content\/uploads\/sites\/20\/2023\/12\/Screen-Shot-2022-09-15-at-10.52.00-AM-e1663253634247.png?w=1024\" alt=\"flow for industries\" class=\"wp-image-59016\"\/><figcaption>Build guided interactions that dynamically display information from multiple data sources in pixel-perfect components.<\/figcaption><\/figure>\n<\/div><\/div><\/div><\/div>\n\n\n<p><strong>The Salesforce perspective: <\/strong>\u201cSalesforce\u2019s Flow for Industries drives digital transformation for our Industry customers through automations that reflect the unique needs of their business to help drive business value today and in the future. With Flow, Salesforce\u2019s customers have already saved more than 109 billion hours every month, generating $2 trillion dollars in business value,\u201d said Jujhar Singh, EVP and GM of Salesforce Industries.<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<p><strong>Reaction to the news: <\/strong>\u201cOur number one priority is to deliver world-class wealth management services. For us, this meant we needed to enhance our client and advisor experiences by moving away from inefficient and manual processes. To prepare for client meetings, advisors had to reference up to 26 different systems. It would take 3\u20134 hours to prepare for the meeting. Now, all the information advisors need is right there at the click of a button,\u201d said Greg Beltzer, Head of Technology, RBC Wealth Management.<\/p>\n\n\n\n<p><strong>Industry automation use cases<\/strong>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>With Flow for Industries, financial advisors can use clicks to design guided interactions to deliver more personalized service to high-value clients.&nbsp;<\/li><li>Brokers can drive straight-through processing of digital applications by automating repetitive data entry and delivering guided interactions.&nbsp;<\/li><li>Healthcare providers can improve the patient experience by automating referral processes and billing management to get patients the care they need fast.&nbsp;<\/li><li>Supply chain managers can unify data and integrate disparate legacy systems to streamline order fulfillment and vendor management.&nbsp;<\/li><\/ul>\n\n\n\n<p><strong>Fast facts:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The Flow for Industries suite of automation products is generally available now.<\/li><li>Flow for Industries products are now included in <a href=\"https:\/\/www.salesforce.com\/products\/financial-services-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Financial services Cloud<\/a>, <a href=\"https:\/\/www.salesforce.com\/products\/health-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Health Cloud<\/a>, and <a href=\"https:\/\/www.salesforce.com\/products\/manufacturing-cloud\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">Manufacturing Cloud<\/a>.<\/li><li>These new tools are free to existing base license holders.<\/li><\/ul>\n\n\n\n<p><strong>Explore more:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Join us on <a href=\"https:\/\/www.salesforce.com\/plus\/experience\/Dreamforce_2022\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce+<\/a> for a deep dive on Flow for Industries and new Salesforce innovations at the <a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/dreamforce22\/maincontentcatalog\/page\/Catalog\/session\/1656082481473001wFTs\" target=\"_blank\" rel=\"noreferrer noopener\">Dreamforce \u201822 keynote<\/a>, Tuesday, Sept. 20, 10 a.m. &#8211; 12 p.m. PT.<\/li><li>Learn more about the new Flow for Industries <a href=\"https:\/\/www.salesforce.com\/products\/digital-process-automation\/overview\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><li>Learn more about Salesforce Flow <a href=\"https:\/\/www.salesforce.com\/products\/platform\/workflow-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><li>To learn more about Customer 360, go <a href=\"https:\/\/www.salesforce.com\/products\/\" target=\"_blank\" rel=\"noreferrer noopener\">here<\/a>.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Today, Salesforce announced Flow for Industries, an expansion of the Flow product suite that uses automation to empower financial services, healthcare, and manufacturing organizations with low-code tools.&nbsp; The expansion of this suite to include products in select Industry Cloud base licenses allows for tailor-made automation solutions at no additional cost. Salesforce Flow enables businesses to [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":7866,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"_jetpack_memberships_contains_paid_content":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"categories":[],"tags":[],"sf_content_type":[1130],"sf_theme":[1115],"sf_topic":[1100,1093],"sf_product":[1168],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1110],"sf_collection":[1313,1171],"sf_visibility":[],"coauthors":[],"class_list":["post-7865","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_content_type-news-announcements-product","sf_theme-digital-transformation","sf_topic-automation","sf_topic-digital-transformation","sf_product-flow-automation","sf_location-amer","sf_collection-df22-news","sf_collection-success-now"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Salesforce Expands New Automation Product Suite to Help Industries Boost Productivity and Efficiency, and Get in the Flow - Salesforce<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/stories\/salesforce-flow-for-industries-announcement\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Salesforce Expands New Automation Product Suite to Help Industries Boost Productivity and Efficiency, and Get in the Flow\" \/>\n<meta property=\"og:description\" content=\"Today, Salesforce announced Flow for Industries, an expansion of the Flow product suite that uses automation to empower financial services, healthcare, and manufacturing organizations with low-code tools.&nbsp; The expansion of this suite to include products in select Industry Cloud base licenses allows for tailor-made automation solutions at no additional cost. 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