{"id":10163,"date":"2024-09-06T07:30:00","date_gmt":"2024-09-06T06:30:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=10163"},"modified":"2024-09-09T10:57:15","modified_gmt":"2024-09-09T09:57:15","slug":"monte-carlo-customer","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2024\/09\/06\/monte-carlo-customer\/","title":{"rendered":"Monte Carlo Chooses Salesforce to Drive Personalised Customer Experiences"},"content":{"rendered":"\n

This collaboration aims to streamline and enhance Monte Carlo\u2019s operational efficiency, driving customer loyalty.\u00a0<\/em><\/p>\n\n\n\n

INDIA – Ludhiana, 6th September, 2024 \u2014 <\/strong>Salesforce, the #1 CRM (NYSE: CRM), today announced a strategic collaboration with Monte Carlo<\/a> (NSE: MONTECARLO), a leading fashion brand, to transform Monte Carlo\u2019s customer engagement initiatives across various platforms. This collaboration aims to accelerate Monte Carlo\u2019s transformation from a winter-wear icon to a beloved brand in India\u2019s dynamic fashion market, appealing to consumers of all ages throughout the year while preserving its iconic status in winter-wear. <\/p>\n\n\n\n

Monte Carlo’s choice to adopt Salesforce CRM aligns with its vision of becoming a digital-first, data-driven organisation that harnesses advanced technology to elevate customer experiences. With Salesforce, Monte Carlo aims to reshape the customer journey with a unified, 360-degree view of its customers across both online and offline platforms. <\/p>\n\n\n\n

The company has embraced Salesforce Data Cloud<\/a> to create a single, unified view of every customer. With this consolidated platform, Monte Carlo will be able to drive efficiencies across all communication channels, ensuring every engagement is streamlined and effective.<\/p>\n\n\n\n

Additionally, by leveraging Salesforce Service Cloud<\/a>, Monte Carlo is committed to delivering a world-class experience for customers at every stage of their journey\u2014before, during, and after the sale. To further enhance customer loyalty, Monte Carlo is implementing a personalised loyalty solution that goes beyond traditional points-based systems, offering a unique and rewarding experience for their customers.<\/p>\n\n\n\n

“Our commitment to creating superior customer experiences is strengthened through our collaboration with Salesforce. This collaboration will enable us to provide superior customer experiences, streamline operations, and drive growth,\u201d said Sandeep Jain, Executive Director, Monte Carlo Fashions Ltd.<\/strong><\/p>\n\n\n\n

\u201cAs we continue to expand and transform our operations, with Salesforce\u2019s advanced CRM solutions and a 360 view of the customer, we are confident of meeting the evolving needs of our customers and achieving our growth plans,\u201d said Rishabh Oswal, Executive Director, Monte Carlo Fashions Ltd. <\/strong><\/p>\n\n\n\n

“At Salesforce, we understand the importance of trust, digitisation, and personalisation. By aligning their innovative spirit with Salesforce’s cutting-edge technology, Monte Carlo will not only enhance customer engagement but also drive operational excellence and sustainable growth,\u201d said Aditi Sharma, Regional Vice President – Retail & Consumer Goods Industry, Salesforce India<\/strong>. \u201cWe are excited to support Monte Carlo in their digital transformation journey and help them achieve unprecedented success in the fashion industry.\u201d<\/p>\n\n\n\n

About Monte Carlo:<\/strong><\/p>\n\n\n\n

Monte Carlo, established in 1984, is a renowned Indian clothing brand specialising in winter wear, knitwear, and woolen garments. With a commitment to creating all-season staples that appeal to a broad age range, Monte Carlo holds a prominent place in India\u2019s fast-fashion ready-to-wear market. For more information about Monte Carlo (NSE: MONTECARLO), visit https:\/\/www.montecarlo.in\/<\/a>
<\/p>\n","protected":false},"excerpt":{"rendered":"

This collaboration aims to streamline and enhance Monte Carlo\u2019s operational efficiency, driving customer loyalty.\u00a0 INDIA – Ludhiana, 6th September, 2024 \u2014 Salesforce, the #1 CRM (NYSE: CRM), today announced a strategic collaboration with Monte Carlo (NSE: MONTECARLO), a leading fashion brand, to transform Monte Carlo\u2019s customer engagement initiatives across various platforms. This collaboration aims to […]<\/p>\n","protected":false},"author":267,"featured_media":10174,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[1983,1126],"sf_theme":[1121],"sf_topic":[1104,1183,1093],"sf_product":[1125,1170],"sf_industry":[1165],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[1189],"sf_collection":[],"sf_visibility":[],"coauthors":[1097],"class_list":["post-10163","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_content_type-press-releases-corporate-2","sf_content_type-press-releases-customer","sf_theme-customer-engagement","sf_topic-customer-success","sf_topic-data","sf_topic-digital-transformation","sf_product-service-cloud","sf_product-data-cloud","sf_industry-retail","sf_location-apac"],"yoast_head":"\nMonte Carlo Chooses Salesforce to Drive Greater Customer Experiences<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2024\/09\/06\/monte-carlo-customer\/\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Monte Carlo Chooses Salesforce to Drive Personalised Customer Experiences\" \/>\n<meta property=\"og:description\" content=\"This collaboration aims to streamline and enhance Monte Carlo\u2019s operational efficiency, driving customer loyalty.\u00a0 INDIA – Ludhiana, 6th September, 2024 \u2014 Salesforce, the #1 CRM (NYSE: CRM), today announced a strategic collaboration with Monte Carlo (NSE: MONTECARLO), a leading fashion brand, to transform Monte Carlo\u2019s customer engagement initiatives across various platforms. 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