{"id":10713,"date":"2024-11-20T05:00:00","date_gmt":"2024-11-20T13:00:00","guid":{"rendered":"https:\/\/www.salesforce.com\/?post_type=sf_press_release&p=10713"},"modified":"2024-11-20T15:00:04","modified_gmt":"2024-11-20T15:00:04","slug":"fisher-paykel-agentforce-data-cloud-boost-sales","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/in\/news\/press-releases\/2024\/11\/20\/fisher-paykel-agentforce-data-cloud-boost-sales\/","title":{"rendered":"Fisher & Paykel Chooses Salesforce Agentforce to Boost Global Customer Sales and Service"},"content":{"rendered":"\n

Deployment of autonomous AI agents at Fisher & Paykel will help provide 24\/7, tailored support for customers <\/em><\/p>\n\n\n\n

SAN FRANCISCO AND AUCKLAND, NEW ZEALAND <\/strong>\u2013 November 20, 2024<\/strong> \u2013 Salesforce (NYSE: CRM), the world’s #1 AI CRM, today announced that luxury appliance manufacturer Fisher & Paykel will deploy Agentforce<\/a> to scale its customer support team with autonomous agents<\/a> \u2014 taking actions like answering frequently asked questions, scheduling service appointments, and more, freeing up human agents’ time for higher value tasks.<\/p>\n\n\n\n

Agentforce, a new layer on the Salesforce Platform that enables companies to easily build and deploy AI agents<\/a> that can autonomously take action across any business function, will help Fisher & Paykel deliver around-the-clock, high-quality support, giving customers experiences that are in keeping with its premium appliances. And, by handing off simpler and more routine tasks to agents, Fisher & Paykel\u2019s human reps will have more time to spend \u200cbuilding customer relationships that increase sales.<\/p>\n\n\n\n