Send personalised responses using your trusted CRM data on any channel.
Automate wrap up summaries based on case data and history.
Summarise support interactions and formalise knowledge.
Deliver optimal recommendations to your customer, just when they need it.
Automate data entry for incoming cases and filter cases to the right agent or queue.
Use insights to optimise your knowledge base and empower agents with the most relevant search results.
Service Cloud Einstein
Add predictive and generative AI to Service Cloud.
- Generative Service Replies & Work Summaries
- Article & Reply Recommendation
- Case Classification & Routing
This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.
**Includes a limited number Einstein GPT credits.
AI for customer service and support refers to the use of artificial intelligence technologies, such as natural networks and large language models, to automate and enhance customer engagements. AI augments customer service and support while improving service team productivity, providing relevant responses, and personalising support experiences.
Some of the key benefits of AI for customer service and support are service team productivity, improved response times, cost reduction through automation, personalised customer experiences, and more accurate insights and analysis. It enhances efficiency, enables self-service options, and empowers support agents with valuable insights for better customer satisfaction.