Every day, we hear more great examples of how our customers — and even our own employees — are using Chatter. Generally, people are using Chatter to stay on top of what’s happening at work, share files, work more closely with each other, find internal experts, and reduce email traffic. More detailed examples include: When a new competitor enters the market, a cross-functional team uses a Chatter group to share findings and tools to help beat the competition. A sales manager gets new insight into her team’s activities and can follow key opportunities so she always knows when something changes on an important deal. A customer service rep is on the phone with a customer and needs ideas to solve a new problem that doesn’t have a solution in the knowledge base yet. Within minutes of posting to a group on Chatter, several people chime in with suggestions. A sales rep is looking for an inroad at a large company. After posting on Chatter, he discovers that one of his colleagues is an old friend of one of the company’s top executives. When a marketing manager makes a major change to a popular product datasheet, she posts the document to the feed of a sales VP, knowing that most of the sales team follows her and will see the new version.