Power growth everywhere with Commerce Cloud.
Scale commerce with confidence on the most complete platform. Simplify everything from setting up your digital storefront to driving sales on any customer touchpoint with AI and automation powered by the Einstein 1 Platform.
These leaders trust Salesforce to power their ecommerce success.
Here’s what sets Commerce Cloud apart.
99.99
%
historic uptime
Salesforce powers commerce for over two billion shoppers with 99.99% historical uptime.*
29
%
revenue increase
Salesforce customers saw a 29% increase in digital revenue by shifting from legacy channels.**
5
X
growth
Salesforce 2022 Cyber Week digital sales grew 11% compared to the industry average of 2%.***
27
%
faster
Einstein 1 helped merchandisers, developers, and admins automate processes 27% faster. ****
* Salesforce Commerce Platform Metrics; ** Salesforce Commerce Platform Metrics; *** Salesforce 2022 Cyber Week Metrics; **** Salesforce Customer Success Metrics 2022
Fuel growth with AI guidance, from storefront setup to conversions.
Achieve business goals fast with AI-driven actions.
Digital Storefronts
Select the ideal digital storefront for your business objectives with your choice of digital storefront templates, fully headless commerce, or a hybrid approach.
Commerce AI for Merchants
Give your teams the power of conversational AI in their workflows, making it easy to handle any kind of task — from storefront setup to growth.
Commerce Intelligence, Powered by Data Cloud
Save time and optimise every aspect of your business with advanced merchant dashboards and AI insights.
Personalise at scale with AI and real-time data.
Commerce AI for Customers
Elevate online shopping with conversational AI and first party data, mirroring the best in-store interactions across all digital channels.
Customer Acquisition and Loyalty
Earn lasting loyalty by delivering personalised experiences wherever your customers choose to connect - from WhatsApp to the metaverse.
Unlock revenue at every touchpoint on the #1 AI CRM.
Embedded Commerce Apps for CRM
Grow revenue at every step of the customer journey by integrating digital commerce into your sales, service, and marketing channels.
Order Management
Simplify distributed order management for smooth, transparent deliveries and 5-star service.
Eight years running, Salesforce is a Leader in the 2023 Gartner® Magic Quadrant™ for Digital Commerce.
Maximise your ROI with the right services for you.
From support, expert guidance, and resources to our trusted partner ecosystem, we’re here to help you get more value from Salesforce in the AI era.
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Salesforce Commerce FAQ
Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere — from flexible digital storefronts to embedded apps for sales, service, and marketing.
Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.
Commerce Cloud includes everything you need for a complete unified commerce experience including digital storefronts, customer acquisition and loyalty tools, reporting and insights, order management, payments, and embedded apps.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a prebuilt infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose-built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and third-party solutions, uptime, access to advanced features, ongoing support, and implementation.