Power growth everywhere with Commerce Cloud.
Achieve goals faster, unlock new revenue, and drive automation with the most flexible ecommerce platform. Keep customers coming back with GPT-powered experiences.
These leaders trust Salesforce to power their ecommerce success.
Take the first step with Commerce Cloud.
Maximise growth with a flexible platform that empowers you to lower costs, increase sales, and adapt quickly.
Fuel growth with AI guidance, from storefront setup to conversions.
Achieve business goals fast with AI-driven actions.
Digital Storefronts
Select the ideal digital storefront for your business objectives with your choice of digital storefront templates, fully headless commerce, or a hybrid approach.
Commerce AI for Merchants
Give your teams the power of conversational AI in their workflows, making it easy to handle any kind of task — from storefront setup to growth.
Commerce Intelligence, Powered by Data Cloud
Save time and optimise every aspect of your business with advanced merchant dashboards and AI insights.
Personalise at scale with AI and real-time data.
Commerce AI for Customers
Elevate online shopping with conversational AI and first party data, mirroring the best in-store interactions across all digital channels.
Customer Acquisition and Loyalty
Earn lasting loyalty by delivering personalised experiences wherever your customers choose to connect - from WhatsApp to the metaverse.
Unlock revenue at every touchpoint on the #1 CRM.
Embedded Commerce Apps for CRM
Grow revenue at every step of the customer journey by integrating digital commerce into your sales, service, and marketing channels.
Order Management
Simplify distributed order management for smooth, transparent deliveries and 5-star service.
Seven years running, Salesforce is a Leader in the 2022 Gartner® Magic Quadrant™ for Digital Commerce.
Maximise ROI with the #1 success ecosystem.
From support, expert guidance, and resources to our partners on AppExchange, the success ecosystem is here to help you unlock the full power of your investment.
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Salesforce Commerce FAQ
Commerce Cloud is the growth engine for customer companies. Automate sales across the entire customer lifecycle by embedding AI-driven commerce everywhere - from flexible digital storefronts to embedded apps for sales, service, and marketing.
Salesforce Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.
Salesforce Commerce Cloud helps brands launch sooner, grow faster, and reach more customers. Leveraging the power of the cloud, our trusted technology will help you craft innovative customer experiences that drive higher conversions and average order value (AOV), productivity, and inspire brand loyalty. With artificial intelligence infused into the platform, we enable 1-to-1 personalisation without the need for data scientists. Our robust technology partner ecosystem and our team of industry experts ensure your growth from planning to launch, and beyond.
In 2016 Salesforce completed the acquisition of Demandware which is now a part of Salesforce Commerce Cloud.
An ecommerce platform will help you seamlessly launch and grow your digital business through a pre-built infrastructure. This allows you to reach new customers, reduce operational costs, and grow sales with scalable tools for your online business.
Today's connected customer has high expectations. They interact with retail brands through many touchpoints — web, mobile, social, marketplaces, store, ads, and connected devices — and they want to buy in the moment, at any of these touchpoints. They expect each interaction to run smoothly, and for all interactions to be coordinated into a single, unified experience. Ecommerce software will help you transform your business so you can seamlessly manage online purchases, transactions, inventory, customer data, and create a seamless digital experience for customers.
When choosing the right ecommerce software prioritise a future-proof platform that is trusted, scalable, and readily supports international expansion enabling future growth. Look for a solution architected for flexibility with all the purpose built tools you need to deliver innovation quickly. It is important to consider the total cost of ownership of any ecommerce solution including ability to integrate with other digital and 3rd party solutions, uptime, access to advanced features, ongoing support, and implementation.