Knowledge

 

Get the right answers to your customers and agents, faster.

Help your customers help themselves, and help your agents work smarter with easy access to articles, FAQ, and the collective wisdom of the community.

 
 

Help customers help themselves.

Customers can easily find their own answers through a library of knowledge articles and Q&A. You'll increase customer satisfaction, and decrease calls and emails to your support desk.

Maximise agent productivity.

Agents can easily find, access, and deliver the right answers to customers. Agents can also contribute to the knowledge base to ensure that the best answers are always accessible to the whole team.

See what Community Cloud can do for you.

Discover how to add more community to your business.