Say hello to your very own customer service data scientist.
Scale support and increase agent productivity with Service Cloud Einstein — artificial intelligence for customer service.
Service Cloud Einstein makes AI easy to use because it's built right into Service Cloud, your service channels, and your CRM data.
Deliver more intelligent, satisfying self-service.
Help customers resolve top, routine issues with Einstein Bots — Salesforce chatbots that can take action like checking claims status or modifying orders using natural language processing on real-time channels like chat and messaging.
Eliminate hold time and reduce handle time.
Immediately engage your customers with Einstein Bots on the front line. For more complex requests, Einstein Bots can collect and qualify customer information for seamless handoff to agents.
Build Einstein Bots with clicks, not code.
It's never been easier to create your own CRM-connected chatbot and link it to business processes and back-end systems. Einstein Bot Builder provides admins with a visual, guided, and declarative way to get your bots going.
Make every service rep bionic.
Save your agents time and help them resolve issues faster with Service Cloud Einstein. Use AI to analyse incoming cases to make predictions on case fields, enable automatic triage and routing, as well as make next-step recommendations.
Deploy Einstein AI rapidly and configure it easily.
Einstein is simple to set up, deploy, adjust, and monitor for performance thanks to its native Salesforce UI and intuitive controls. Because it's native to our platform, Einstein works across Service Cloud, your channels, and all your CRM data.
Get the most out of AI, faster, using best practices.
Quickly learn how to use artificial intelligence to make your organisation more productive and your customers happier with free, online training, AI resources, and best-practice materials.