Knowledge Database for Customers

Whether for customer self-service or to enable agents to find the right answer faster, Knowledge drives speedy case resolution and exceptional customer care.

See how agents drive satisfaction with:

  • Optimised article search
  • Customer article history
  • Easy to customise emails

See how our knowledge-base software helps agents answer customer questions, faster and better.


Maximise agent productivity.

With a knowledge base that's embedded right in the console, agents can deliver the right answers to customers with ease. They can even share articles to any channel or device with one click.

Help customers help themselves. Lickety-split.

Now your knowledge base will be integrated into your service website with secure customer portals, public sites, and public customer communities. Create an effortless customer experience through any device.

Streamline your knowledge management process.

Apply industry best practices and ensure the accuracy of articles with the first KCSv5 verified knowledge management and incident management solution.

Faster, smarter customer service starts with a free trial. (Yep, free.)

See firsthand how Salesforce is revolutionising customer service with a free Service Cloud trial.  You can also join our Success Community to learn from other users, and help your business thrive.