Build end-to-end engagement from anywhere.

Get everything — and every expert — you need, all in one place. Provide industry-leading support. Solve problems fast. And give your customers an all-digital, end-to-end experience they will love with Service Cloud and Slack.

When work flows, satisfaction grows.

Together, Salesforce and Slack are transforming the future of customer service, uniting your entire support team with the apps, experts, and data they need to solve problems — faster than ever before.

Personalise your support to engage with every customer.

Service Cloud 360 has all the tools you need to strengthen customer engagement. You’ll be able to:

  • Support customer interactions on any channel
  • Automate business processes with intelligent workflows
  • Uplevel call center management with smart productivity tools
  • Get shared, actionable insight into every customer interaction
  • Drive revenue and upsell easier with the power of AI

Plus, with the clarity of Customer 360, you can break down silos and get the inside scoop into every single customer interaction from the first click-through, last purchase, and beyond.


Before Salesforce, data from our physical and online channels did not speak to each other the way they do now. Salesforce has helped us make omnichannel interaction smoother.”

Viraj Didwania | Chairman and Managing Director, Praxis Home Retail Limited

Go digital and deliver smiles everywhere.

How do you meet customer expectations every time, from anywhere? It’s easy with Service Cloud 360. Now you can:

  • Engage with customers on their favourite channels
  • Put all your digital interactions in one place
  • Serve faster with automated workflows
  • Scale support with AI-powered chatbots

Provide customer support instantly with self-service options. Help customers by connecting them to knowledge articles, account information, and the right community members.


Salesforce gives us good visibility into what the customer is feeling. Even during Covid times, customer satisfaction levels have remained high.”

Ashish Vikram | Chief Technology and Innovation Officer, Spicejet Limited

Get your field jobs done safer, faster, and more efficiently.

Empower your teams to deliver safe, mission-critical field service. With these field service solutions you’ll be able to:

  • Safely complete jobs on the first in-person or virtual visit
  • Get jobs done faster with step-by-step guided flows
  • Automatically schedule the right person for the right jobs
  • Access data online and offline with the field service app

And with Appointment Assistant your field service team can make customer engagement stronger than ever. Now you can give customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.


Digitisation is a constant journey. Salesforce is helping us build systems and processes for smooth and person-independent functioning of the company.”

Avinash Anand | Managing Partner, Unimark Hi-Tech Solutions LLP

Service Cloud resources

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See how companies are elevating customer service management with Service Cloud.



Start small, or support your entire enterprise today. Find the best solution for your customers, whatever your business.



All-in-one sales and support app*
$ 25
(billed annually)


Complete service CRM for teams of any size
$ 75
(billed annually)


Customisable CRM for comprehensive service
$ 150
(billed annually)


Unlimited CRM power
$ 300
(billed annually)
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.

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Customer Service Software & Customer Support by Service Cloud