Service Cloud Pricing
Essentials
Professional
Enterprise
Unlimited
Essentials
Essentials
Professional
Professional
Enterprise
Enterprise
(billed annually)
Essentials
Professional
Enterprise
Unlimited
Essentials
Essentials
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 custom app per org Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-write)
Computer Telephony Integration (CTI)
Limited functionality Chat (Live Agent)
Limited functionality Facebook Messenger
Next Best Action
Help Centre
Customisable reports and dashboards
Opportunity tracking
Task Management, Activity feed
Next Best Action
Email integration with Outlook
Google Apps integration
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Professional
Professional
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
1 custom app per org Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Additional $75 USD/user/month Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Next Best Action
Work order management
Asset management and product tracking
Customisable reports and dashboards
Opportunity tracking
Task Management, Activity feed
Next Best Action
Email integration with Outlook
Google Apps integration
Additional $25 USD/user/month Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
5 processes & 5 flows per org Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
2 roles per org Roles and Permissions
3 types per object Record types (per object)
Enterprise
Enterprise
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Additional $75 USD/user/month Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Additional $75 USD/user/month Chat (Live Agent)
Additional $75 USD/user/month Facebook Messenger
Next Best Action
Help Centre
Work order management
Asset management and product tracking
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Email integration with Outlook
Google Apps integration
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Available for purchase Developer Pro Sandbox
Roles and Permissions
Record types (per object)
Available for purchase Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and Approvals
Unlimited
Unlimited
(billed annually)
Chatter
Salesforce Mobile App
Files
Topics and Recommendations
Case auto-assignment
Web and email case capture
Case email auto-response
Case escalation rules and queues
Lead-contact account management
Service Console apps
Knowledge (read only)
Omni-channel routing (basic)
Omni-channel Supervisor
Knowledge (read-write)
Case Milestone Tracker
Computer Telephony Integration (CTI)
Orders Management
Service contracts and entitlements
Advanced case management
Chat (Live Agent)
Additional $75 USD/user/month Facebook Messenger
Next Best Action
Help Centre
Work order management
Asset management and product tracking
Customisable reports and dashboards
Advanced reporting features
Opportunity tracking
Task Management, Activity feed
Next Best Action
Offline access
Email integration with Outlook
Google Apps integration
Web Services API
Custom profiles and page layouts
Lightning App Builder
AppExchange app integration*
Email templates
Data Storage per user
File Storage per user
Unlimited Lightning Flow Automation (Flow + Process Builder)
Unlimited custom applications
Developer Sandbox
Developer Pro Sandbox
Roles and Permissions
Record types (per object)
1 Full Sandbox included per org Full Sandbox
1 partial sandbox included per org Partial Sandbox
Salesforce Identity
Workflow and Approvals
Introducing the Service Suite.
Compare editions and top features.
Explore all features.
Extend your capabilities with add-ons.
Field Service Lightning
Starting at
$50
USD/user/month*
(billed annually)
Digital Engagement
$75
USD/user/month*
(billed annually)
Service Cloud Einstein
$50
USD/user/month*
(billed annually)
Service Cloud Voice
Starting at
$75
for 750 Platform Minutes
USD/user/month*
(billed annually)
Self-Service
$5 |
OR |
USD/member/month* |
$2 |
|
USD/login/month* |
Visual Remote Assistant
$50
USD/user/month*
(billed annually)
Salesforce Maps
Starting at
$75
USD/user/month*
(billed annually)
Quip
$100
USD/user/month*
(billed annually)
Emergency Program Management
Starting at
$50
USD/user/month*
(billed annually)
Support and success plans
Service Cloud Pricing FAQ
Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.
* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.
This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.
Questions?
Our reps have answers.
Service Cloud Pricing from Salesforce
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.
Lightning Professional: Complete service CRM
Lightning Enterprise: Customisation, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customisation, knowledge base, 24/7 support, online training
Related Searches
B2C CRM for Improved Customer Satisfaction: Effectively track and record customer data to coordinate company resources for providing a better customer experience.
Improve Customer Service: Avoid small missteps that can have big ramifications for your business.
Types of Customer Service Tools: Ensure that your service experience will seamlessly scale as you grow.
What is Customer Service?: Customer support is more than just providing answers - it’s an important part of the promise your brand makes to its customers.
Customer Service Solutions: As you evaluate help desk solutions, think about these six must-have features and what benefits they could have for your business.
Why is Customer Service Important?: Great customer service needs to be a part of your company DNA from day one.
Customer Service Best Practices: Keep your clients' top priorities in focus with these customer service best practices.
Customer Service Goals: Understand how defining customer service metrics help to set a baseline of what’s an exceptional level of customer satisfaction and how to improve.
Important Customer Service Skills: See the top 15 skills your service reps need to get the job done.
Field Service Management: Confused by field service management? No need to be find out what it is and how to use it.
Popular Searches
Service Cloud Pricing from Salesforce
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.
Lightning Professional: Complete service CRM
Lightning Enterprise: Customisation, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customisation, knowledge base, 24/7 support, online training
Related Searches
B2C CRM for Improved Customer Satisfaction :Effectively track and record customer data to coordinate company resources for providing a better customer experience.
Improve Customer Service: Avoid small missteps that can have big ramifications for your business.
Types of Customer Service Tools: Ensure that your service experience will seamlessly scale as you grow.
What is Customer Service?: Customer support is more than just providing answers - it’s an important part of the promise your brand makes to its customers.
Customer Service Solutions: As you evaluate help desk solutions, think about these six must-have features and what benefits they could have for your business.
Why is Customer Service Important?: Great customer service needs to be a part of your company DNA from day one.
Customer Service Best Practices : Keep your clients' top priorities in focus with these customer service best practices.
Customer Service Goals: Understand how defining customer service metrics help to set a baseline of what’s an exceptional level of customer satisfaction and how to improve.
Important Customer Service Skills: See the top 15 skills your service reps need to get the job done.
Field Service Management: SConfused by field service management? No need to be find out what it is and how to use it.