Service Cloud Pricing

Make customers happier using all the features in the #1 platform for service.
 

Introducing the Service Suite.

Scale service fast with one suite of best-in-class support solutions and save up to 29%*. Starting at $600/user/month.
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* Up to 29% savings based on estimated amount saved purchasing Service Suite compared to purchasing included individual solutions separately at their list price. Contact sales representative for details.
 
 
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Extend your capabilities with add-ons.

 
 

Field Service Lightning

Easily manage all the challenges of today’s mobile operations.

Starting at

$50

USD/user/month*
(billed annually)

Learn about Field Service
AVAILABLE WITH: ENTERPRISE AND ABOVE
Field Service Lightning

Digital Engagement

Reach customers across every digital channel.

$75

USD/user/month*
(billed annually)

Learn about Digital Engagement
AVAILABLE WITH: ENTERPRISE AND ABOVE
Editions & Pricing - Service Cloud Digital Engagement

Service Cloud Einstein

Deliver smarter service with artificial intelligence and out-of-the-box analytics.

$50

USD/user/month*
(billed annually)

Learn about Service Cloud Einstein
AVAILABLE WITH: ENTERPRISE AND ABOVE
Editions & Pricing - Service Cloud Einstein
 
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Support and success plans

 

Included Support:

Everyone can access our Standard Success Plan, which includes self-guided and self-service resources: Trailhead, Help Portal, communities, knowledge articles, and webinars.

Additional Support:

Our Premier and Signature Success Plans offer expert guidance and support for additional fees, with features like expert coaching sessions and 24/7 support.
Explore all plans
 

Service Cloud Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1800-420-7332 to discuss exactly what kind of products you’re looking to add and how we can help.
We know things don’t always go according to plan, and we’re here and will try our best to support. To do this please contact your sales rep or reach out to sales at 1800-420-7332 to discuss options.
In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange.

Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Cloud.
You can purchase licenses of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800-420-7332 to see what works for your business.
 

* Essentials edition good for up to 10 users.
** This edition requires an annual contract. Monthly pricing available on Essentials edition.

This page is provided for information purposes only and is not warranted to be error-free, nor is it subject to any other warranties.

Questions?

Our reps have answers.

Ask about Salesforce products, pricing, implementation, or anything else — our highly trained reps are standing by, ready to help.
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Service Cloud Pricing from Salesforce

Salesforce offers three customer service software pricing plans for Service Cloud, the support platform that satisfies customers and improves service team productivity.
All pricing plans include the following customer service tools: case management, Contact & lead management, web & email case capture, automatic case assignment & queue management, auto-response emails, escalation & routing, dashboards & reports, email integration, phone system integration, process automation, and mobile apps.

Lightning Professional: Complete service CRM
Lightning Enterprise: Customisation, workflows & approvals, enterprise analytics
Lightning Unlimited: Unlimited customisation, knowledge base, 24/7 support, online training
 
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