Einstein 1 Service Edition is the best of Salesforce for Service.

Learn more.

Service Pricing

Explore customer service and Service Cloud pricing to find the right solutions for your business.

First, choose the right Service Cloud edition for your business needs.

Starter Suite

The simple CRM suite for marketing, sales, service, and commerce.

$ 24
user / month**
USD (billed annually)
  • Case Management
  • Customisable Reports & Dashboards
  • Knowledge Base

Pro Suite

The flexible CRM suite with even more marketing, sales, service, and commerce tools.

$ 100
user / month
USD (billed annually)
  • Greater Customization and Automation
  • Sales Quoting and Forecasting
  • Enhanced, Real-time Chat

Enterprise

The CRM for service with built-in AI.

$ 165
user / month
USD (billed annually)
  • AI for Customer Service
  • Self-Service Help Centre
  • Workflow Automation

Unlimited

The CRM for service with chat and 24/7 support.

$ 330
user / month
USD (billed annually)
  • 24/7/365 support
  • AI-powered Chatbots
  • Chat

Einstein 1 Service

The best of Salesforce for Service with trusted AI & Data.

$ 500
user / month
USD (billed annually)
  • Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack
  • Einstein Copilot (Beta) powered by generative AI
  • Data Cloud

Compare editions and top features.

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Case Management

Omni-Channel Routing

Knowledge Management

Service Contracts and Entitlements

Premier Success Plan*

Available for Purchase Available for Purchase

Service Intelligence

Unified Voice & Messaging

Einstein for Service

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Chatter

Salesforce Mobile App

Files

Topics and Recommendations

Swarming*

Slack*

Available for Purchase Available for Purchase Available for Purchase Available for Purchase

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Case Auto-Assignment

Web and Email Case Capture

Case Email Auto-Response

Case Escalation Rules and Queues

Lead-Contact Account Management

Service Console Apps

Knowledge (Read-Only)

Knowledge (Read-Write)

Additional $75 USD/user/month

Omni-Channel Routing (Enhanced)

Incident Management

Omni Supervisor

Case Milestone Tracker

Service Cloud Voice

Available for Purchase Available for Purchase

Computer Telephony Integration (CTI)

Orders Management

Service Contracts and Entitlements

Advanced Case Management

Einstein Next Best Action

5k requests PUPM 5k requests PUPM 5k requests PUPM 5k requests PUPM Unlimited Requests Per Agent

Einstein Case Classification

Single Data Segment 5 Data Segments

Einstein Case Routing

2,000 Routing Predictions user/month

Einstein Article Recommendations

Unlimited for agent users Einstein Article Recommendations in Flow Unlimited for agent users Einstein Article Recommendations in Flow

Service Replies*

Available for Purchase Available for Purchase

Conversation Summaries

Available for Purchase Available for Purchase

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Einstein Bots

Additional $75 USD/user/month

Enhanced Messaging

Additional $75 USD/user/month Additional $75 USD/user/month

Feedback Management

Available for purchase Available for purchase

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Help Centre

Service Catalog

Authenticated Portal*

Available for purchase Available for purchase

Customer Community

Available for purchase Available for purchase

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Work Order Management

Asset Management and Product Tracking

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Customisable Reports and Dashboards

Advanced Reporting Features

CRM Analytics

Available for purchase Available for purchase

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Opportunity Tracking

Task Management, Activity Feed

Next Best Action

Offline Access

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Email Integration with Outlook

Email Integration with Gmail

Web Services API

Additional $25 USD/user/month

Data Cloud*

Limited Data Cloud features Available for purchase Available for purchase

Starter Suite

$ 24

user/month**

Pro Suite

$ 100

user/month

Enterprise

$ 165

user/month

Unlimited

$ 330

user/month

Einstein 1 Service

$ 500

user/month

Flow Builder

5 flows per org Unlimited Unlimited

Workflow and Approval

Custom Profiles and Page Layouts

Lightning App Builder

AppExchange App Integration

Email Templates

Data Storage Per User

File Storage Per User

Unlimited Custom Applications

Developer Sandbox

Developer Pro Sandbox

Available for purchase Available for purchase

Roles and Permissions

2 roles per org

Record Types (Per Object)

3 types per object

Full Sandbox

Available for purchase 1 full sandbox included per org 1 full sandbox included per org

Partial Sandbox

1 partial sandbox included per org 1 partial sandbox included per org 1 partial sandbox included per org

Salesforce Identity

Service Catalog

1. Slack is not currently supported in Premier Success Plans.
2. Included for any Service Cloud user but they require a Slack license to join the swarm channel.
3. Slack Enterprise Grid license included per license of Einstein 1 Service Edition.
4. Einstein 1 Service Edition includes 10,000 Generative Credits per user per year.
5. Service Cloud Unlimited Edition and Service Cloud Einstein are required for Service Replies and Work Summaries.
6. Einstein 1 Service Edition includes 50 Customer Community logins per user per month.
7. Enterprise Edition and Unlimited Edition customers can now receive 10,000 Profiles in Data Cloud Everywhere.
8. Einstein 1 Service Edition customers receive 100,000 Profiles in Data Cloud.

Extend the power of Service Cloud with these related apps and add-ons.

Einstein for Service

from $75 USD/user/month

Use trusted conversational, predictive, and generative AI built into the flow of work to deliver personalize service and reach resolutions faster.

Then, choose the Success Plan that’s right for your business.

From resources to embedded experts, get the right level of support and expert guidance for your business.

Standard Success Plan

Learn at your own pace with free self-guided resources.

Included in all licenses.
  • Online learning to upskill teams
  • Global Trailblazer community

Premier Success Plan

Fast track your success now with easy and expert guidance.

30% of net license fees.
  • Access to 24x7 support
  • Expert coaching and education
  • Tailored assessments
  • Bundled with Unlimited Edition

Signature Success Plan

Maximise ROI with proactive, personalised expertise.

Contact your account executive.
  • Designated Technical Account Manager
  • Proactive monitoring
  • Key event management
  • Fastest 24x7 support response times

Maximise ROI with the world’s #1 Success Ecosystem.

From support, expert guidance, and resources to our partner apps and experts, the Success Ecosystem is here to help you realise the full potential of your Salesforce investment.

Service Cloud Pricing FAQ

Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1-800-420-7332 to discuss exactly what kind of products you’re looking to add and how we can help.

We know things don’t always go according to plan, and we’re here and will try our best to support. Reach out to a sales representative at 1-800-420-7332 to discuss options.

In many cases, Salesforce products integrate directly with many outside applications and systems to help you connect your data. For those that don’t have built-in integration, like on-premises data sources, you can purchase licenses of MuleSoft, work with our integration partners, or use apps on AppExchange. Talk to a sales representative to get an idea of what integration solution works best with the Salesforce products you use.

We offer several advisory, adoption, and support plans to our customers. To learn more, visit Success Plans.

Most Salesforce products use annual contracts, but Salesforce subscription terms vary. Chat with a sales representative to discuss payment and billing options for your products.

You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1-800-420-7332 to see what works for your business.

* This edition requires an annual contract. This page is provided for informational purposes only and is subject to change. Contact a sales representative for detailed pricing information.