What is Digital Marketing?

Learn the basics of digital marketing and how it can help your company reach its goals.

1. What Is Digital Marketing?

Businesses used to reach customers exclusively through ads on billboards, newspapers, magazines, radio, or television. Businesses now need to adapt as internet usage is growing significantly in India. In 2020, the World Bank  recorded 43% of the Indian population using the internet, 115% more than the percentage of the population in 2018. Businesses can connect with a large proportion of Indians who use the internet through digital channels that include social media, news websites, and email.

What does that mean for your business? It means that along with the several thousand people who might see your billboard, you can reach millions of people around the world through digital marketing and lead them through a digital journey.

This guide explains the basics of digital marketing, including its definition, benefits and the main digital marketing channels to use. Each section breaks down what you need to know and includes tips you can use today. There are also links to additional resources that can help your business reach potential customers whether they’re just down the street or somewhere across the globe.

What Is Digital Marketing?

Digital marketing is any marketing action that occurs on a digital platform, regardless of whether the device is connected to the internet. Under the umbrella of digital marketing is online marketing, which includes email marketing, paid ads on social media platforms, and search engine optimisation (SEO).

The terms digital marketing and online marketing are often used interchangeably, but marketers should be aware of the difference. “Digital marketing” describes all marketing strategies that use digital services (like social media or television ads), while “online marketing” describes marketing strategies that are executed via the internet. While the line between them can become blurry, the current understanding of these terms defines online marketing as a type of digital marketing.

Importance of Digital Marketing for the Success of a Business

Digital marketing is crucial for business growth in today's technology-driven world. Consumers spend many hours every day online checking email, using social media, reading news, and shopping.

Using digital marketing can expand revenue potential and growth. Unlike old-school tactics like billboards and radio ads, digital marketing helps organisations carefully target their ideal audiences, which results in a higher return on investment (ROI) than traditional, offline marketing methods. For instance, in India, mobile subscriptions have grown rapidly, with the World Bank recording 1.15 billion mobile cellular subscriptions in India in 2020. Digital marketing will help you reach these mobile users no matter where they are in the country, rather than trying to target high traffic locations with traditional marketing.

Benefits of Digital Marketing

In addition to reaching a targeted audience, there are other benefits of digital marketing, including:
  • It’s cost-effective: Small and midsize businesses often struggle to compete with big brands. Digital marketing helps even the playing field. With a clear digital marketing strategy, even a small budget can help drive leads and customers to your website, app, or in-person store.

  • It’s easy to measure: Some marketing campaigns generate decent ROI, but it’s hard to attribute a sale to a specific ad or see clear success metrics. Using an integrated digital marketing strategy, you can track users across the entire buying cycle to better understand what works — and what could be improved. In fact,  72% of high-performing global marketing teams analyse performance in real time.

  • It drives engagement: With digital marketing, brands can interact with customers wherever they are in the customer journey. For example, you can educate, answer questions, even provide customer service all from one platform.

  • It’s personalised to customers: Digital marketing allows for segmenting customers based on their interests and engagement history to create personalised experiences at scale. This gives businesses the opportunity to impress customers at every step of their journey.

  • It’s possible to update and optimise: Once a direct mailer is in transit or a billboard goes up, you can't make changes. With digital marketing, brands can test different headlines, fix typos, and tweak ads with the click of a few buttons, and changes appear immediately.



of high-performing global marketing teams can analyse performance in real time.


2. What Are the Different Types of Digital Marketing?

There are dozens of digital marketing channels you can use to carry out your strategy, including social media sites, email marketing, display advertising and much more. The sheer number of options can be overwhelming.
Below are explanations of four basic types of digital marketing: social media marketing, search engine optimisation (SEO), pay per click (PPC), and email marketing. Remember, digital marketing is customisable and easy to change. If a strategy isn’t as successful as you’d like, rethink your plan, change platforms or tactics, and try something new.

Social Media Marketing

Social media marketing leverages platforms such as Facebook, Twitter, LinkedIn, TakaTak and Instagram to build connections with potential customers and drive leads or sales.

Social media is the second most-popular digital channel for marketers, with 83% of marketers using it for customer and prospect communication.



of marketers

use social media for customer and prospect communication.
  • Inbound social media: Posting educational information, sharing resources, using paid ads (such as those promoting a lead gen campaign), even sharing funny memes, all of which helps you build a relationship with your audience.
  • Outbound social media: Commenting on other social media profiles or participating in hashtag conversations are modern takes on the classic “interruption” style of outbound marketing that help with brand awareness and brand building.

Nearly every type of business, from a small ecommerce business to large enterprise organisations, can use social media to drive customer engagement, leads, and sales.

These are the main benefits of social media marketing:

  • Detailed targeting: Most platforms allow marketing teams to target ideal customer profiles based on demographics, interests, location, and language. This prevents wasting ad spend to reach audiences who aren't interested in your campaign.
  • Build brand awareness and trust: Consumers don't generally make a purchase the first time they hear about a brand. With social media, you can reach your audience multiple times as they move through the sales funnel.
  • It’s affordable: Social media marketing can be done with little to no budget. While you do have to pay for ads, brands can post and interact with consumers for free through brand accounts.
  • Easy-to-monitor results: Social media platforms and third-party tools offer analytics and tracking dashboards so you can monitor results, track interactions, and better understand your audience.
The first step to leveraging social media is determining which platforms your audience uses the most. Then, these social media best practices will help you get results.


of marketing organisations use social media as one of their marketing channels.

Search Engine Optimisation (SEO)

Search engine optimisation (SEO) is a digital marketing strategy to help a website appear in search results when users look up a word or phrase. SEO is effective and imperative for all organisations, including small local companies, online-only brands, and enterprises.

What Is the Importance of SEO?

When consumers look for a solution to a challenge, whether that challenge is what to eat for dinner or which payment processor to use for their business, they head to a search engine like Google. There, they’ll read reviews, ask technical questions, and perform other searches that tie into where they are in their customer journey. SEO helps your business show up when users search terms related to your business.

There are several types of SEO. These include:

  • Local: A subsection of SEO that helps businesses, such as a family-owned restaurant, show up in local search results.

  • Technical: Technical optimisation of websites to increase search rankings, often performed by a developer or professional SEO developer and can involve changes to the code for the site.

  • On-page SEO: Optimisation techniques applied to pages on your website that are visible to viewers, such as adding internal links, optimising blog posts for SEO, or using key terms in meta titles.

  • Off-page SEO: Optimisation techniques that happen off your website, such as building backlinks, using PR and news announcements, or using social media to drive SEO results.

The first step to implementing SEO is to perform keyword research to find out which terms people use when they need your solution. Learn more about search engine optimisation here.

Pay per Click (PPC)

Pay Per Click (PPC) refers to the use of paid ads to reach a highly targeted audience. For example, you could create an ad campaign that targets your potential customers who visit your favourite news site. You can also use Google Ads to target users who search for a specific term like “buy a new [brand name] laptop.”

Unlike billboard or radio ads, where businesses pay upfront, with PPC you only pay if a user actually clicks on your ads. Some platforms do charge by impression or view, but that is less common.

Considering PPC? Here are four benefits to keep in mind:

  • Track your traffic: Using Urchin Tracking Modules (UTM) parameters allows you to see where traffic from your ads go — and how often they convert.

  • Make changes quickly: Did you make a mistake or want to test a new marketing approach? With PPC, you can change and relaunch ads in minutes.

  • Reach a targeted audience: With paid ad platforms like Google Ads and Bing, you can choose exactly who you want to reach based on your internal email address list, current customers, specific demographics, or onsite behaviour.

  • Expand your reach: If you’re launching a new product or want to expand to a new market, PPC can help your business reach a wider audience.

Whether you want to launch a new brand or bring back past customers, PPC can help you reach your marketing goals. Learn more about Google Ads, Google‘s PPC platform, here.

Email Marketing

Email marketing, or campaigns for your business sent via email messages, is one of the most effective digital marketing strategies because nearly every consumer in the world has an email address. In 2018, 74% of global marketers used email for customer and prospect communication, and that number went up to 82% in 2020.


of marketers used email for customer and prospect communication in 2020.

More benefits to email marketing include:

  • Complete control: Unlike SEO or social media, where other companies (Google, Bing, Facebook, Twitter) control your connection and reach, email marketing lets you connect directly with consumers. You do have to optimise to ensure your email metrics stay healthy, and there are email marketing best practices to follow just for that reason.

  • Audience segmentation and personalisation: Email marketing software makes sending different emails to different audiences or personalising marketing strategies to each subscriber possible.

  • High ROI: Email marketing has an average ROI of 4,300%, making it one of the most cost-effective marketing strategies.

Additionally, email marketing can be used at each stage of the marketing funnel, and continuing after the purchase. For example, you can drive traffic to your blog, launch a new product, promote your Black Friday sale, remind users to complete a purchase after abandoning their cart, and ask for reviews post-sale.

The first steps in email marketing are building an email list and finding the right email marketing platform.

Display Marketing

Display marketing is advertising using graphics and animations embedded across the internet, from websites to apps and social media. This is the equivalent of having a billboard or radio ad directly in the eyes of viewers at a time when they're likely much more receptive to advertising. Display marketing is an efficient form of digital marketing as it's visually engaging and gives your brand exposure without being intrusive.

The primary goal of display marketing is to increase brand awareness and reach a large audience. Display marketing is becoming a more important tool for marketers with digital ads including display having the third biggest increase in value over 2021.



of marketing organisations use digital ads such as display for reaching customers.

Benefits of display advertising include:

  • Large reach: You have the ability to reach a large audience as you can advertise on websites with large traffic volumes.

  • Targeted audience: You can advertise to different target groups on websites that speak to their interests.

  • Numerous advertising formats: There are a diverse range of options to display your advertisement to create different methods to grab the audience’s attention.

  • Advertise on multiple devices: Display advertising can advertise on desktop and mobile devices.

  • Simple monitoring and reporting: Marketing data such as impressions and the frequency of your ad’s exposure are simple to measure in real-time, helping you to monitor your ad’s performance.

Display marketing is an effective tool to get your brand out there. Combined with other digital marketing techniques, it can help you reach your marketing goals.

Affiliate Marketing

Affiliate marketing is the process by which an affiliate earns a commission for marketing your brand’s products or services. 

This marketing model communicates your brand to a targeted audience through a representative that has established trust with this audience. The affiliate shares the product and service to their audience through the use of a link or coupon and when a purchase is made, they will then receive the commission. Affiliate marketing is growing as a channel as consumers respond well to messages from a figure they trust.

Common affiliate channels a company will work with include:

  • Influencers
  • Bloggers
  • Email lists
  • Large media websites

Benefits of affiliate marketing include:

  • Increased targeted traffic: As you choose which affiliate you want to work with, you can ensure that the traffic that comes to your site through this channel are customers that will resonate with your brand. This will lead to a higher conversion rate and the opportunity for repeat customers. 
  • High ROI: As you do not pay the affiliate a commission until the purchase is made, you are going to generate a healthy profit through this marketing channel.  
  • Brand exposure: While not every individual exposed to your brand through your affiliate is going to make a purchase on your website, you will still have your brand communicated to a large, targeted audience. This exposure may lead to future sales.
  • Flexibility and scalability: You can adjust the size of your affiliate program for minimal cost. This will allow you to scale your marketing efforts when needed.

Whether you are looking to grow a new brand or improve an established company’s performance, affiliate marketing can be an effective new sales and marketing channel for your business.


3. How to Create a Digital Marketing Strategy

A core benefit of digital marketing is the ability to make changes on the go. Don't be afraid to test your strategy and then switch to another if you don't see the results you expect after a few weeks.
Here's a guide to understanding the business and ROI benefits of using data driven marketing strategy.
  1. Outline your goals: What do you want to accomplish? For example, do you want to increase traffic to your website, get more leads, increase sales by 20%, or launch a new product next quarter? Use the SMART framework and V2MOM to create actionable goals.

  2. Define your target audience: Who do you want to reach? How old are they, where do they live, and what are their interests? B2B companies should consider their target account’s company size, industry, and income.

  3. Choose the right digital marketing channel: Use your goals and target audience to decide on the most effective channel. For example, a B2B company that wants to reach chief marketing officers will have more success on LinkedIn than TakaTak. However, email marketing can be effective for most marketing goals and businesses and should be part of an integrated marketing campaign.

  4. Set key performance indicators or KPIs: How do you determine if a campaign meets your goals? KPIs help marketers turn data into actionable insights. For example, if your goal is to drive traffic to a blog through an email campaign, you could use traffic acquisition on your blog or email click-through rates to see how effective your strategies and campaigns are.

  5. Create a launch plan: Determine what you need to implement your campaign, who needs to be involved, and what everyone needs to do. Consider the resources, such as writers and designers, needed to launch your campaign. Create a launch calendar to keep everyone on track.

  6. Track metrics: Are your ads driving sales? Are you ranking for targeted keywords and terms? Tracking metrics will provide answers to these questions.

  7. Optimise your strategy: Track metrics for a few weeks. Is the campaign reaching your goals? If not, adjust your strategy. Test new ad copy, headlines, subject lines, optimise blog post titles and landing pages, or test new keywords.

How to Budget for Digital Marketing

Digital marketing is effective, and a portion of your overall marketing budget should be set aside for it. Your industry, target audience, and strategy will impact your budget decisions.

Small businesses can follow these four steps to hone in on a baseline digital marketing budget.

  1. Align your budget with your strategy: Make sure the money you spend goes toward reaching your target audience. Spreading your marketing budget thinly over a range of demographics won’t move the needle if your marketing strategy is focused on reaching a specific target audience.

  2. Audit your current spend: Look at what you already spend on marketing each month, quarter, and year, and divide that budget among your current marketing initiatives.

  3. Measure and evaluate: It’s hard to determine success if you’re not keeping score. Track your marketing ROI by tracking key analytics across each channel. Use the KPIs you created as part of your marketing strategy, and set up some dashboards to make it easy.

  4. Tighten up your spending: Take a look at all current marketing efforts and hit the brakes on any that are stagnant, or even generating negative ROI. Cut costs by negotiating with vendors and eliminating unnecessary budget items.


Follow these steps and you’ll wind up with a lean, baseline budget, and a streamlined view of your core marketing strategy. Look at the channels that perform well for you, and generate new campaigns and priorities based on the data.

There’s a lot more where that came from — this resource walks through the different factors impacting marketing budgets, and how to find the right allotment for your company’s needs.

Building a Digital Marketing Team Structure

Having a digital marketing team is an important piece to success. The good news is that you can customise your digital marketing team to fit your specific needs, budget, and goals.

First, decide whether an in-house team or an external agency best fits your needs. An in-house team may understand your business better and implement changes faster, as no project onboarding is required. Agencies often have more resources and a higher skill set, which can deliver results faster.

Here are three steps to building your digital marketing team:

  1. Identify the overall goals and strategy that you want to implement. It’s hard to find the right team if you don't know if you need a content marketer first or an SEO manager.
  2. Choose a team based on their skill set and relevant experience. If you’re building an in-house team, also consider their personal interests and ability to learn. Digital marketing changes fast, so a willingness to learn and stay updated on current tactics is crucial.
  3. Create a plan for long-term success. Check in with the team regularly to see if they need additional resources, training, or tools.
If your business is just getting started with digital marketing, consider a hybrid in-house and outsourced approach. For example, have team members write blogs, but hire an external SEO team to optimise your website.

4. Future of Digital Marketing


Digital marketing is constantly changing. Google updates its algorithms. New social media platforms gain market share. Even consumer preferences can impact the most effective strategies.

Here are a few digital marketing trends to keep an eye on.



of marketing organisations

use marketing automation and journey management tools.

Digital Marketing Automation

Digital marketing automation uses tools to automate repetitive marketing tasks. In fact, marketing automation and journey management tools are used by 81% of marketing organisations across the globe.

This gives digital marketers and business leaders more time to focus on tasks that require a human touch. Here are a few ways automation can help drive digital marketing success.

  • Social media automation: Schedule posts in advance, use templates to respond to common customer questions, or automatically post articles your audience might find interesting.

  • Create digital marketing reports: Create templates and connect different platforms to automatically generate marketing reports. You'll have more time to analyse results when you don‘t have to spend additional time pulling data.

  • Email marketing automation: Create drip campaigns to automatically deliver targeted messages at just the right time. Automation can also help segment audiences, send cart recovery emails, and engage users through email marketing messages.

  • Ad targeting and bidding: Platforms like Google Ads use automation and AI to automatically adjust ad bidding and targeting. This is ideal for teams with limited PPC experience.

  • Sales and CRM automation: Automatically send personalised messages, notify sales teams of new leads, create new lead accounts, and much more with sales and CRM automation.

Artificial Intelligence (AI)

AI refers to software or algorithms that can “learn” by applying lessons learned in one situation to another. According to McKinsey & Company, half of all organisations have adopted AI to help with at least one business function.

In digital marketing, AI can help perform intelligent processes, such as forecasting results, planning new strategies, capturing and inputting data, analysing data, and much more.


There are several benefits to AI, including:

  • Improving scalability by automating tasks that previously required a human to manually perform those tasks.

  • Reducing digital marketing costs by allowing machines to take over less critical marketing tasks.

  • Providing more detailed insights and collecting more data so teams can better visualise the impact of digital marketing campaigns.

Learn more about how to use AI to drive digital marketing success here.



of companies

have adopted AI in at least one of their business functions.

Digital Marketing with Web3, NFTs, and the Metaverse

Web3 and the metaverse are two names being used to describe the next generation of internet experiences starting to make their way into the public eye. The terms serve as umbrellas for a host of technologies you may be hearing about, including blockchain, cryptocurrency, NFTs, and virtual and augmented reality (VR/AR).

The technical details underpinning these new technologies are complex and rapidly evolving. As a digital marketer, you don’t need to get into the weeds on exactly how it all works. If you’re interested, there are plenty of great explanations out there that get into the history, technical advances, and futuristic visions shaping the internet.

That said, here’s an overview of three emerging technologies that digital marketers should be aware of.

The metaverse is a vision for an internet comprised of immersive virtual worlds much like those depicted in Snow Crash, Ready Player One, and other works of science fiction. These worlds promise rich media experiences, digital real estate, and economic systems that bridge the online and offline worlds. A fun way to think of it is as the internet reimagined by gamers. Though we’re still a ways away from a fully realised metaverse that blends the real and digital worlds, games like Fortnite, Minecraft, and Roblox and newer platforms like Meta Horizons, Decentraland, and The Sandbox offer a taste of what’s to come.


Innovative brands and marketers are already finding success building experiences and hosting virtual events on some of these platforms. A few uses cases of note:

The video game Fortnite drew 12.3 million concurrent viewers to an in-game Travis Scott concert in April 2020. That broke the previous record for most viewers of a live Fortnite event — the 10.7 million who logged in to see Marshmello perform in 2019.

Nike built a virtual experience called Nikeland inside the Roblox gaming platform. Inspired by the company’s real-life headquarters, Nikeland features mini-games, a digital showroom full of virtual sneakers and goods for player avatars, and a toolkit users can leverage to create their own sports-themed games. The collaboration then went a step further with a Nikeland-inspired “digital activation” inside of Nike’s New York City flagship store.

Web3 is a name used to describe the next generation of technologies driving the evolution of the internet. An important feature of Web3 is that it’s being built atop blockchain technology. While cryptocurrencies like bitcoin are the best-known applications of blockchain technology, marketers may be more interested in another Web3 invention: non-fungible tokens (NFTs). NFTs are designed to be easily bought, sold, and traded across the internet. Each NFT is unique, which lets it function as anything from an ID or membership card to a verifiably original good, like a work of art or collectible.

Innovative brands already use NFTs as a way to reward loyal customers and build community. A few use cases that might spark your own marketing genius:

  • The unique nature of NFTs is well suited to ticket sales. A one-of-a-kind digital token built atop a transparent and verifiable technology — with an integrated payment system, to boot — could have big potential for primary and secondary ticket markets. The technology also lends itself well to other aspects of the ticketing industry, including fraud prevention, and rethinking how performers and sports teams can share in revenue from ticket resales. NFL and NBA teams are also experimenting with reinventing the sports memorabilia industry by attaching collectible NFTs to traditional tickets.

  • NFTs can be used to unlock customer access to exclusive online content and goods, and grant membership into brand-related communities and experiences. An early example is sports brand adidas’ first foray into the space. adidas created a limited number of NFTs that granted holders digital items to wear in the metaverse, exclusive access to purchase physical products, and entry to special physical and virtual experiences.

  • Luxury brands have gravitated to NFTs as a way to verify authenticity in a world full of knockoffs. Whisky maker Glenfiddich launched a series of 15 limited-edition NFTs, each of which corresponds to a physical bottle of a 46-year-old single malt whisky. The NFTs serve as proof of authenticity and ownership of the rare spirit, and can be bought and sold on digital platforms or cashed in at any time for the whisky itself.

While high-dollar sales of NFTs linked to digital art are grabbing lots of headlines, it’s the more pragmatic use cases of the technology for building customer communities that marketers should keep an eye on.

5. Conclusion


Digital marketing can help grow your business, open up new revenue channels, find leads, and drive sales. However, there is no one-size-fits-all strategy that works for every brand.

Start small. Choose one platform or channel where your audience spends a great deal of time. Create helpful content for your target audience. And remember, digital marketing helps make sales, but it’s all about building relationships with your customers.


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