With Salesforce, FLAME is now able to offer its stakeholders a frictionless experience. “We no longer worry about maintenance, increased user load, and downtime. We use the freed-up time to build customisations quickly and easily, helped by Salesforce’s click-not-code functionality. So, we can provide our end-users with the best possible experiences,” says Joshi.
The first step in this journey was to improve collaboration and student engagement.
To this end, FLAME prioritised the building of a student community portal on Salesforce Experience Cloud. This portal has become the first touchpoint for prospective students looking to engage with the university, and current students seeking to connect with one another.
Prospective students can explore the programs offered and submit their applications here. The admissions team receives these and takes the process forward for smooth onboarding.
Current students, on the other hand, use the portal to collaborate on studies and projects. Students use Chatter to form focused groups, enabling speedy learning and project completion. Faculty members can also be invited to these groups as mentors, making the learning experience fruitful.