Titan Company: Riding the phygital wave and delivering unified experiences with Customer 360

Time to watch: 4 minutes

Titan Company continues to strengthen its status as an iconic Indian brand, touching millions of customers. From revolutionising the watch industry 30+ years ago, Titan has evolved into a true colossus with market-leading brands across categories - accessories, jewellery, eyewear, and clothing. Listen to C K Venkataraman, Titan’s MD unwrap perspectives on how a digital culture, and relentless focus on customer delight and loyalty built on unified, phygital experiences, are contributing to Titan’s growth.

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