Salesforce welcomes Momentum
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Conversation Intelligence
Conversation Intelligence, powered by Momentum, captures every customer interaction — calls, emails, and meetings — and turns what was said into actionable insights in Salesforce, automatically. Surface key signals, keep CRM up to date without manual entry, and give Agentforce the real-time context it needs to take action — directly in Salesforce and Slack.
Close more deals faster with conversation intelligence software
Drive deals forward and power Agentforce with conversation intelligence.
Get the conversation insights revenue teams need
Flag key moments in every conversation — competitor likes and dislikes, objections, pricing attitudes, and customer questions — without listening to the full call. Add custom keywords to track product launches or any mentions critical to closing.
See what's happening in calls that impact your deals — objections, risks, pricing, and next steps — automatically analysed and displayed on the opportunity record. Jump straight to the right transcript snippet and take action without digging into every conversation.
See which reps are improving and who needs coaching. Track performance trends across active listening, value proposition, and objection handling. Compare reps side by side to find the gaps that matter most.
Move deals forward with insights
Get up to speed fast with AI-generated call summaries that automatically analyse every conversation and highlight key moments — like objections, pricing, next steps, and decision-maker mentions. See what was discussed at a glance and jump straight to relevant transcript snippets.
Explore every conversation in detail. Search with natural language by asking things like “Which deals mentioned pricing?" or “Where did competitors come up?" and instantly surface key moments, risks, and pipeline trends — without digging through transcripts.
Get custom insights from every sales call — like customer sentiment, key takeaways, or a SWOT analysis — delivered right on the call record. Let sellers skip the transcript and instantly see key takeaways and top concerns with the exact context they need to move deals forward.
Power smarter agents
Empower reps to focus on selling while Agentforce uses conversation data to keep your opportunities up to date. Analyse calls, meetings, and notes to automatically update key fields — like next steps and deal stage — for real-time pipeline visibility.
Give sellers personalised guidance and early warnings — based on real conversation data — to keep deals moving. Surface next-best actions and flag risks, such as stalled momentum or missing stakeholders, all delivered seamlessly in the flow of work.
See exactly where reps excel and where they need coaching. Get an AI-driven analysis across discovery, objection handling, positioning, and more — so managers can skip the call reviews and get straight to the insights.
Activate conversation data across Salesforce
Get call recaps where reps work — right in Slack. Highlight key moments, risks, and next steps in your Slack channels after every call with Agentforce. Stop digging through transcripts or switching tools. Now reps stay informed, aligned, and ready to act within their daily workflow.
Make AI-generated emails actually worth sending — by grounding them in real conversations. Add the context generic follow-ups lack with call data, so reps can send timely, relevant messages with one click that are focused on what was said, what’s next, and what matters to the buyer.
Catch deal risks, churn signals, and product feedback before it’s too late. Get the most important moments from every customer call clipped and waiting in Slack the second it ends.
Hear about the impact of Conversation Intelligence from our customers
All this data was sitting in silos and it wasn’t coming together. Now I can start dreaming up things like automated metric scores and real-time objection handling delivered to my AE, right then and there.
Jake Gertjan HofwegenVP Revenue Operations & Enablement, Contentful
Momentum replaced hours of manual digging with instant GTM intelligence. Our marketing team finally has the signals they need to evaluate what’s resonating with customers and prospects, and make adjustments in real time.
Elizabeth MaxsonCMO, Contentful
Extend the power of your conversation intelligence software with these related products
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Conversation Intelligence Pricing
Start by selecting your Agentforce Sales edition. Some editions already include Conversation Insights right out of the box. For the others, you can easily add Conversation Insights at these price points.
Conversation Insights
Transcribe call notes, flag next steps, and speed up deals with insights from your sales calls.
$
50
USD/User/Month
(Billed annually)
- Call Insights
- Automatic Transcripts
- Call Collections
Sales Engagement (includes Conversation Insights)
Complete your virtual selling solution with insights and automation in one place.
$
50
USD/User/Month
(Billed annually)
- Guidance Centre
- Work Queue
- Lead Scoring
Sales Programmes (includes Conversation Insights)
Empower reps to sell smarter and reach their full potential.
$
100
USD/User/Month
(Billed annually)
- Guidance Centre
- Conversation and Revenue Milestones
- Enablement Analytics
This page is provided for information purposes only and subject to change. Contact a sales representative for detailed pricing information.
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Conversation Insights FAQ
Conversation intelligence software automatically records and analyses customer conversations to help companies understand customer needs. It also helps sales managers coach their teams by showing what strategies work best and saves time by creating notes and summaries, letting sales teams focus on selling.
To choose the best conversation intelligence software, first, define your goals. Then, look for key features like accurate transcription, sentiment analysis, and real-time guidance. Ensure the software integrates with your CRM, is easy to use, and can scale with your business.
Conversation intelligence software provides automatic call summaries, key talking points, and suggests next steps, helping reps understand customer needs and close deals faster.
Yes, conversation intelligence is designed to integrate with most CRM systems, automatically logging call data and insights into customer records for a unified view of all interactions.
Sales leaders can use it to review specific moments in conversations and share highlights, providing a clear, data-driven way to offer feedback and improve skills.
Conversational intelligence software offers the ability to see insights and trends surfaced from voice and video calls. Calls are recorded and analysed for mentions of specific keywords and phrases.
No, Conversation Insights does not record calls. Rather, it is an AI feature that processes audio recordings and surfaces insights.
NLP is AI that recognises language and its many usage and grammar rules by finding patterns within large datasets.
Salesforce has all kinds of add-ons, apps, and additional products to help your company stay ahead in your industry. Call us at 1800-420-7332 to discuss exactly what kind of products you're looking to add and how we can help.
You can purchase licences of Salesforce Essentials with a monthly or annual contract. To get started, sign up and purchase Salesforce Essentials directly from a free trial. All other subscriptions are generally paid annually in advance.
Most Salesforce products use annual contracts, but Salesforce subscription terms vary, like Salesforce Essentials, which offers monthly or even multiyear payment options. Chat with a sales representative to discuss payment and billing options for your products.
You can add products or upgrade at any time, but some products may need to scale together. Reach out to our sales department at 1800-420-7332 to see what works for your business.
We offer several advisory, adoption, and support plans to our customers. To learn more, visit the Customer Success Group.
Conversational AI is technology that enables computers to engage in natural, human-like conversations through text or speech. Chatbots are one example of conversational AI in action.
Sales technology is important because it streamlines processes, enhances efficiency, and provides valuable insights to drive sales growth and improve customer relationships. The best sales technology allows you to consolidate your data and efforts to avoid disjointed work experiences.
Writers drafted these FAQs with the help of AI.