Whether for customer self-service or to enable agents to find the right answer faster, Knowledge is one of the best ways to provide exceptional customer care.

Get the right answers to your agents and customers. Faster.

  • Maximise agent productivity.

    With a cloud-based knowledge base embedded right into the console, agents can easily find, access, and deliver the right answers to customers. Sharing knowledge to any channel or device is only one click away. Better still, agents can contribute to the knowledge base to ensure that the best answers are always accessible to the whole team.

  • Help customers help themselves.

    Extend your knowledge base to your service website, whether it’s a secure customer (or partner) portal, part of your public site, or embedded into a public customer community. And to ensure an effortless customer experience, knowledge is accessible from any mobile device.

  • Streamline your knowledge management process.

    Apply industry best practices and ensure the accuracy of articles with the only KCSv5 verified knowledge management and incident management solution. Seamlessly update and maintain articles, all while leveraging reports and metrics for smarter decision-making.


See what Service on Salesforce is like with a free trial.

The best way to see how Salesforce is revolutionising customer service is with a free Service Cloud trial. With a free trial you can join the conversation with our Success Community and learn from other users how it can help your business thrive.


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