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Know how your team is performing at a glance — use prebuilt dashboards and reports or create custom ones easily with a drag-and-drop wizard.
With the Salesforce Mobile App, your dashboards are at your fingertips wherever you go, so you can make decisions in real time.
Behind every dashboard component is a real-time report. Customise any report to view the data that matters most for your business.
Easily identify which channels are fielding the most support requests, helping you know where to invest contact center resources.
Ensure compliance with service-level agreements and other critical performance metrics.
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Quickly identify which knowledge articles are used most to resolve customer cases.
Customer satisfaction is the key to growth. Keep a close eye on how your team is performing.
Finally, you can share any component or dashboard (even customised ones) with anyone in your organisation with just a tap.Finish