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Take action with productivity tools, customer information, and case information in a single view.
Service smarter with a complete view of the case, customer, and sales data in the sidebar — even make updates on the fly with in-line editing.
Keep cases prioritised and help agents adhere to service-level commitments using our milestone countdown timer.
Deliver relevant article suggestions based on the context of the case to help solve issues faster.
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Close cases faster by completing multiple actions in just one click.SKIP THIS
Respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
Automatically route work based on the agent’s skill set to ensure that high-priority cases get solved first.SKIP THIS
Quickly view all cases coming in — see which channel the case came from and the case status, so you can prioritise and take action.Finish