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Make it easy for customers to help themselves. Quickly create a branded community that allows customers to get answers from peers, knowledge bases, or support teams, anytime.
Get customers help whenever and wherever they need it by delivering a personalised community experience on any device.
Customers searching for answers will quickly find related articles or similar questions to help themselves — deflecting them from your support team.
Share rich knowledge articles with embedded videos and photos with the community so that customers can help themselves with the right information.
Find answers by engaging the community — see if a question has already been asked and which answer moderators consider the best.
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Answer questions before they’re asked with this list of trending articles. Customers can quickly find answers to their questions without having to contact support.
Make sure every question gets answered with the option to contact support when customers need it — even set up rules to automatically create cases and route to an agent.SKIP THIS
Finally, customers can view and update all of their cases at any time.Finish