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Know how your team is performing at a glance — use prebuilt dashboards and reports or create custom ones easily with a drag-and-drop wizard.
With the Salesforce Mobile App, your dashboards are at your fingertips wherever you go so you can make decisions in real time.
Keep track of case volume in real time so you can quickly make adjustments and balance workloads.
Easily identify which channels are fielding the most support requests, helping you know where to invest resources and focus your agents’ time.
Behind every dashboard component is a real-time report. Simply drill down to see more details or customise to view the data in a different way.
Ensure compliance with service-level agreements and other critical performance metrics.
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Quickly identify which knowledge articles are used most to resolve customer cases.
Customer satisfaction is the key to growth. Keep a close eye on how your team is performing.
Finally, you can share any component or dashboard (even customized ones) with anyone in your organization with just a tap.Finish