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Take action with productivity tools, customer information, and case information in a single view.
Service smarter with a complete view of the case, customer, and sales data in the sidebar — even make updates on the fly with in-line editing.
Prioritise customer service-level commitments and stay ahead using our milestone countdown timer.
Get relevant article suggestions based on the context of each case to help solve issues faster.
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Speed through repetitive tasks by completing multiple actions in just one click.SKIP THIS
Respond to customers on the channel they prefer, and see all activity at a glance in the case feed.
Automatically route work based on the agent’s skill set to ensure that high-priority cases get solved first.SKIP THIS
Get a single view of all cases coming in — quickly take action on what’s most important by sorting by channel, status, and priority.Finish