Customer Profile: KONE Corporation
KONE is an innovative leader in the elevator and escalator industry. KONE’ vision is to deliver the best People Flow® experience since 1910. This means moving people smoothly, safely, comfortably and without waiting, in and between buildings.
- Industry-leading elevators, escalators, automatic building doors and integrated solutions for People Flow®
- Services covering the entire lifetime of a building, from the design phase to maintenance, repairs and modernisation solutions.
KONE turned to Salesforce Premier+ Success to eliminate internal administrative tasks, an important factor for a small team of four supporting 6,000+ users. The most important feature of Premier+ was responsiveness and 24/7/365 support because KONE operates globally.
- Reduce administrative overhead
- Improve support experience for key Salesforce users
- Salesforce Premier+ Success improves support for end users and increases productivity of IT staff
- Maximised business value with Salesforce best practices
- Extended KONE’s customer support operations to 24/7 and into 100+ countries
- Improved support experience for end users
- High end-user adoption and customer satisfaction from KONE’s key user community
- Increased availability of internal IT staff to focus on strategic projects
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