Community Cloud Success Plans

Choose from four plans to help your team build the best engagement experiences.


Standard Success Plan

Every Community Cloud customer gets a Standard Success Plan that provides basic training to get started. You also get access to community-based best practices and Web-based support to help solve technical issues.

Community Cloud
  • Getting Started training courses

    Use our “Getting Started” online course catalogue to quickly learn all the basics to begin using Community Cloud.

  • Self-help library

    Access a broad library of knowledge articles and community resources to guide you through any situation.

  • Online support

    Submit support cases online to get help with any technical issues you encounter.

Community Cloud

Premier Success Plan

The Premier Success Plan includes enhanced support, success resources, and training to get your whole team using Community Cloud to increase your ROI.

Community Cloud
Community Cloud
  • Increase Community Cloud adoption and business productivity.

    Premier Success customers experience an average increase of 52% in user adoption and 37% increase in productivity by leveraging Premier training resources. With unlimited access to more than 130 online courses as well as Community Cloud experts for best practice coaching, you’ll have access to the expertise you need when you need it. Premier Success also includes access to Accelerators — personalised engagements, delivered by Salesforce experts, designed to help you achieve specific business improvements with Community Cloud.

  • Ensure fast problem resolution.

    Our 24/7 customer support delivers fast, expert answers — from how-to questions to any technical issues. Should critical issues arise, you’ll receive an initial response within one hour.

  • Get development support.

    Build custom Community Cloud applications faster. Get priority access to our most skilled developers who will troubleshoot and provide code reviews to make sure you’re on the right track.


Premier+ Success Plan

The Premier+ Plan comes with all the benefits of Premier and gives you an extra advantage by extending your team’s capacity to resolve administrative and configuration tasks.

Community Cloud
  • Extend your team with Administration Services.

    Increase your admin capacity with access to more than 100 Administration Services to help maintain and keep your Community Cloud up to date. We’ll take care of tasks like creating users, reports, workflows, and dashboards, so you can focus on other strategic community engagement initiatives.

Community Cloud

U.S. Premier+ Plan

Designed for regulated industries, the U.S. Premier+ Plan includes all the benefits of Premier+, with the peace of mind that every aspect of your cloud solution adheres to the highest standards of security, privacy, and regulatory compliance.

U.S. Premier+ Plans
U.S. Premier+ Plans
  • Maintain security, privacy, and compliance.

    Aligned with FINRA, HIPAA, OCC, and GLBA regulations, U.S. Premier+ is delivered by an exclusive team of Salesforce-certified, background-checked, badged U.S. citizen Salesforce employees, operating on U.S. soil. This means our admin and developer support teams can configure and manage your users, reports, workflows, and dashboards — and troubleshoot development and performance issues — without putting your personal data or regulatory compliance at risk.


Questions? We’ve got answers.

You don’t learn everything in life by reading a manual. So, if you have questions about Salesforce products, services, implementation, getting started, or anything else, please ask us. Our highly trained staff is ready to help.

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