EXPLORE SESSIONS FROM TRAILHEADX INDIA 2019.

A prediction does not do anything by itself - it needs to be included in a process or a rules engine to turn that prediction into an action. Here we’ll build a prediction with Einstein Prediction Builder and then consume it with Einstein Next Best Action, creating user recommendations that are powered by predictions.

Chatbots are hot these days, but it takes some work to put together a real production chatbot that can maintain a sensible conversation. Here we’ll discuss some tips and tricks for building and training your chatbot so it can talk naturally to your customers.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Have you heard about Platform Events, PushTopics and CDC? Not sure which streaming APIs to use? Or why use them in the first place? Join this session to learn the basics of streaming API and see a live demo of building real-time Salesforce integrations – with clicks, not code – using MuleSoft.

With over 70 Trailblazer Community Groups in over 15 cities, you are sure to find help and support in your local community. #TrailblazerCommunity Group Leaders plan and host in-person and virtual meetups for their members to knowledge share, collaborate, learn, and network. This session will bring you up close with our outstanding Leaders to learn all about how you can get involved in live and online groups based on your role, industry, and special interests.

Innovation is driven by constant development and iteration. Users must trust your business-critical applications. So, how do you accelerate innovation without jeopardizing that trust? Transform the way your organization develops on the platform, and realize the dual DevOps goals of rapid innovation and system reliability. Come see why Appirio DX is the solution of choice for companies optimizing their Salesforce development processes using DevOps technologies.

Why you should take steps to become a Salesforce Certified Platform Developer? Attend this session and hear the scoop directly from the Credential Developer. Hear about potential career paths and #Dreamjob doors that this credential can open. You will learn about career paths, best practices, tips, tricks, and resources to prepare for the Platform Developer I certification exam using Trailhead. This session is intended for developers who want to pursue the Platform Developer I certification.

Let's face it, as developers we are creatures of habit. We love that feeling of familiarity, but now we're told that we need to start building with LWC. What does that mean for those of us that have been building components with Aura since Lightning's launch? In this session, we will break down several Aura components, and rebuild them using the Lightning Web Components framework. From how to structure a template, to retreiving data, to exposing properties via design parameters, you'll walk away with a basic understanding of how to move your component development forward with LWC.

Apex (object-oriented programming language) revolutionizes the way you create custom applications on the Salesforce platform. During this hands-on, expert-led session, you?ll learn via the Trailhead project ?Quick Start: Apex? how to read, write, and execute Apex code. This session is ideal for those familiar with designing and managing Salesforce applications, but you don't need previous experience with Apex and/or other programming languages. New to Trailhead? Complete this trail prior to attending your first hands-on training: https://sfdc.co/apex

Add tools to your toolbelt by using Lightning Flow. Join us and learn how using Lightning Flow solutions and templates to level up your process automation skills. This session will highlight 5 FREE Flow solutions available on the AppExchange that you can install right away.

Learn how to evaluate the use case, create the Salesforce Blockchain, define the partners and even share your data with 3rd Party systems.

Your product gets really popular and demand for your product and services increases among your customers. Your customers come to you with high expectations for customer success. In this presentation, we will walk you through our journey of implementing Trailhead help experience using Service Cloud and Einstein Bot and share our experiences. You will walk away with some key lessons and best practices as you start your journey of implementing support experience.

New to Heroku? We'll deploy an app to Heroku LIVE using both the command line interface (CLI) and the web-based Dashboard. Then we'll discuss and use some of Heroku's other core features, like simple scaling, managed datastore services, 3rd party add-ons, teams and user permissions, and continuous delivery and continuous integration tools. You'll leave this session with everything you need to know to deploy your first app to Heroku.

When you become a part of the #TrailblazerCommunity, you're instantly connected to some of the best and brightest people in the world and to millions of Trailblazers excited to share their knowledge, experience, and expertise to help YOU blaze your trail with Salesforce. This session will walk you through the basics of the online Trailblazer Community, including posting and answering questions on Answers, suggesting product features on the IdeaExchange, or finding support and like-minded individuals via Chatter groups.

New to MuleSoft Anypoint Platform? Join this session to learn what Anypoint Platform is, what problems it solves, how it works and what the benefits are from using it. Learn how MuleSoft Anypoint Platform helps organizations change and innovate faster by making it easy to connect and integrate any application, data, and device.

Ready to drink from the firehose? We'll cover multi-flow application development, scalable "decision tree" patterns that enable non-Admin management of flows, lightning web component use in Flow screens, batch-mode scheduled flows, dynamic screens with conditional field visibility, dynamic flow launchers that let users pick which flow to run next, rich email sending, embedded decisioning automation, powerful integration with Web API's and rich JSON web data, and look at some sneak previews of 2020 Flowtech.

On your Salesforce Certification journey, Trailhead is your key to success. Learn best practices for how to maximize the free Trailhead content, such as exam guides, Certification Prep Trails, and Trailmixes, to guide your Platform Developer I certification preparation. This deep dive shows how the certification-focused Trailhead learning resources help you gain the skills required to pass Salesforce certification exams. Plus, get answers all of your questions.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Join this session to learn how you can leverage the power of the Actions and Recommendations list to surface relevant recommendations for service agents right within the Lightning Service Console. During this session, you’ll learn how to use contextual information from a case to surface flows and actions using the process builder and apex code.

Want to leverage the power of the Lightning Web Components to build blazing fast enterprise apps? LWC Open Source which is a recent launch by Salesforce is a powerful tool to build fast, versatile web components and apps. Join us for this session where we introduce LWC Open Source and learn how to create an app which pulls data from Salesforce and then deploy it on Heroku all in realtime.

Join Srinivas Tallapragada, President and Chief Engineering Officer, and special guests to learn how Trailblazers can use the Salesforce Customer 360 Platform to build apps fast, connect securely to the right data and services, and manage their applications to deliver exceptional customer experiences. Register and see the latest technology in action, peek into the future of Salesforce development, and be inspired to blaze your trail.

Eliminate blank canvas anxiety with prebuilt flow templates. Easily jump start your implementation with partner built business processes specifically tailored to your business needs.

As your portfolio of Salesforce products grows, so does the complexity and level of effort required to keep things secured. With multiple salesforce orgs, clouds, and products it can be a challenge to keep track of everything, leading to reduced visibility into security, longer security reviews, and increased risk. In this session we unveil Salesforce Security Command Center, and show how we’re making it easy to take charge of your security and compliance in a multi-org, multi-cloud world.

For builders of all stripes, nothing saves time and energy more than a solid suite of debugging capabilities. At Salesforce, debuggers come in multiple flavors, from the Interactive Debugger, to the newer Replay Debugger, and with each release containing so many new features, we get that it's hard to keep up! Come to this session to catch up with us on all of the ways we've enhanced our debugging tools. We'll walk you through live examples, best practices, and give you a taste of the roadmap. You'll walk out with an expert's understanding of how to deploy the debuggers in your org and adopt them successfully

Automation through tooling is a key part of growing a successful consulting or development shop. Good tooling makes your team more productive and creates new opportunities for self-service, improving customer satisfaction and your bottom line. Enter the Salesforce CLI. It's extensible, plugin-based design makes it easy to build powerful tools using JavaScript, the most commonly used programming language on earth. In this session, we share five reasons why building a CLI plugin can be a Salesforce Partner's secret weapon. Attendees will learn why having a custom tooling strategy is important, how the Salesforce CLI fits in, and a roadmap for getting started.

Existing Community metadata type is not human readable. New capabilities solve these issues and provides a 3 level folder structure of the community. Developers can leverage the power of SFDX to programmatically customize and build communities. Learn how to create personalized experience for users based on a wide variety of user demographics like location, user profile, user permission, and more! Learn tricks, like how to create an audience for a community guest user or how to use boolean to combine personalization criteria. Get a sneak preview of Personalization Metadata API and Runtime Connect API slated for Spring ’20.

Do you want to Demonstrate your expertise at a local Trailblazer Community Group, but do not know what to cover or simply afraid to speak? Attend this session to learn about some great topics and powerful presentation tips in the Community!

In this session, you'll learn all about Salesforce Credentials (Certifications and Superbadges) and how to get on the path towards #CertifiedPro. We'll share free resources to help you tackle exam day, tips to prepare, and how to register for your exam. We'll also cover how you can get involved in the community and share your success once you're certified.

Lightning Experience is more than just a UI. With exclusive new features and a smarter built-in platform, Lightning Experience improves the way your company works, making it easier to achieve business goals, and boosting performance for business users, admins, and developers. Let us show you how Trailblazers are reaching 100% user adoption. We’ll tackle the transition head-on, revealing how you can remove the most common blockers and get the hard stuff done so managing your business is easy.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

As a budding Salesforce admin or developer, one of the first items on your to-do list may include building out your tool belt, but we can understand if this is a bit intimidating. With such a rich ecosystem of partners and integrations, where do you even start? In this session, we want to introduce you to Visual Studio Code, one of the most popular IDEs, and give you the fundamentals you need to get going fast. Visual Studio Code provides Salesforce developers with a powerful development environment, rich plugins, CLI support, and convenient extensions to enhance your productivity. You'll see live demos of powerful trips and tricks, learn about the latest tools and features in the Salesforce Extensions for Visual Studio Code, and see how you can be a more productive developer on any type of org - Scratch Orgs, DE, and Sandboxes. Join us as we give you the crash course you've always wanted to start customizing Salesforce to your heart's content!

The Lightning Web Components programming model allows you to build reusable, performant components leveraging standard technologies like HTML, JavaScript and CSS. During this hands-on, expert-led session, you'll learn via the Trailhead project "Build a Bear-Tracking App with Lightning Web Components" how to build simple Lightning web components to retrieve data from a single record, a list of records, and use events for cross-component communication. New to Trailhead? Complete this trail prior to attending your first hands-on training session: https://sfdc.co/lwc

Provide an intelligent experience within your business app by leveraging Einstein Analytics and Discovery. Learn how you can build analytics and create predictions for your users, and how you can build, extend, and distribute Einstein Analytics & Discovery apps.

We’re unveiling the launch of myTrailhead for Customers and Partners, an innovative new solution that makes it easy to enable your external communities on any learning topic at scale. Join us to see a live demo and learn how to drive customer success and transform your business with myTrailhead.

Conversational experiences may seem like a long way off, but have you considered that 76% of businesses who have implemented voice assistants today have already realized quantifiable results? Einstein Voice is changing the future of how we interact with our CRM by giving everyone the ability to talk to Salesforce from anywhere. Are you ready to imagine the possibilities? Join us to discover how others are applying conversational experiences to their businesses, as well as learn out-of-the-box use cases and how to customize your own.

For many Salesforce developers, Lightning Base Components are the Lego blocks from which engaging, intuitive UIs are constructed. However, these critical components are literal black boxes, and designed to work exclusively on the Salesforce Platform. In this session, we're going to explore some exciting new developments in the world of Base Components that will dramatically increase their range of use cases, make them easier to build and customize, and provide developers more flexibility in how they're built, implemented, and shared across teams. Learn about the exciting advancements and see demos of these new capabilities in action. You'll walk away with plenty of new use cases for Base Components, and valuable code samples for getting started fast.

Have you ever wondered, how can I achieve exponential progress in my career? Join Ankit Arora as he shares how he went from being a Salesforce developer to CEO of a 150 plus company by leveraging the Salesforce platform. Ankit will share his journey and offer advice on how you too can develop and grow your career in the Trailblazer Community.

The road to fully automated CI/CD is a complicated and sometimes even elusive one. But it doesn’t have to be. You’ve already chosen the market-leading cloud platform. Now, what you need is a modern DevOps delivery strategy to go with it. Supercharge your Salesforce investment by integrating robust CI/CD capabilities directly into your Salesforce org.

Come learn about how the latest enhancements to the developer tooling makes working with externalized source, automating your development workflows and releasing changes to production more seamless and efficient.

Whether you wear one or many hats in your role, we've got a specialized domain designer certification to validate your specific area of expertise and help you supercharge your career. Join us to learn more about the Architect Designer Credentials that will empower you to skill up for the future.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Salesforce Blockchain empowers organizations to build trusted partner networks that extend Salesforce to unlock business value. Join us to learn how to create trusted and collaborative environments to connect CRM data across your entire ecosystem and understand how blockchain fits into your existing IT infrastructure. Salesforce and IQVIA will walk through how IQVIA is using blockchain to accelerate the process for approving prescription drug labels.

You've decided (or were voluntold) to build your first Lightning Web Component. Now what? Have a seat for a crash course in building Lightning Web Components. Using a live coding demonstration, you will see a Lightning Web Component come together from scratch. From HTML to JavaScript to CSS, we'll break down each step along the path to your first component. You'll leave the session feeling empowered to take on new adventures in your own Lightning journey.

Learn how the Salesforce mobile app can create a better experience for your workforce by boosting employee productivity and speed by tapping into features like location, barcode scanning, business card scanning, the camera, accelerometer, and more! See first hand how companies tailored the Salesforce mobile app for their unique use case and how they use Lightning App Builder to get the job done.

When you become a part of the #TrailblazerCommunity, you're instantly connected to some of the best and brightest people in the world and to millions of Trailblazers excited to share their knowledge, experience, and expertise to help YOU blaze your trail with Salesforce. This session will walk you through the basics of the online Trailblazer Community, including posting and answering questions on Answers, suggesting product features on the IdeaExchange, or finding support and like-minded individuals via Chatter groups.

Have you started your Architect Journey and are looking for the right resources to supercharge your career? Join us for tips and tricks to help you on your way to your next Architect Credential.

Salesforce makes the hard things easy. The Salesforce mobile product management team will show you how to go from idea to app in 40 minutes or less. Customize Lightning apps, record pages, and components. Publish to your own App Store and Google Play listing with your own app icon and color scheme. Create push notifications with clicks, not code!

Einstein Prediction Builder allows Salesforce admins to build their own custom predictions. Here we’ll cover the kinds of questions that Einstein Prediction Builder can answer, and will go over how to set up Einstein Prediction Builder to get maximum value from it.

Metadata is a magical thing, empowering admins and developers to create powerful customizations that reflect the unique needs of their work. But as orgs grow, sometimes the relationships between different metadata components can become a bit complex. To make untangling metadata a piece of cake, we're happy to introduce the highly anticipated Beta release of the new Dependency API - an extension of the Tooling API designed for querying metadata dependencies throughout your org. In this session, we'll walk you through this exciting new API, show you live demos of it in action, and showcase the newly GA "Where is this Field Used?" button, which is built on top of the Dependency API. You'll walk away ready to hit one button to see where a particular custom field is referenced, and have the knowhow to leverage the Dependency API to untangle any org with ease.

Salesforce provides a plethora of REST and SOAP APIs that enable developers to access, modify, and report on their organization’s data and integrate with anything. But which API is the right tool for the job at hand when working with core Salesforce data? And how does a developer ensure that job will be done successfully? This session will demystify the landscape of Salesforce APIs and connect developers to the optimal Lightning Platform core data APIs best served to address a particular use case...and how to do it well. We will also provide a sneak preview of exciting API capabilities that are on the horizon.

Learn how you can leverage the AppExchange to find solutions to your business challenges. In this theater session, you will learn about all the different types of solutions on the AppExchange and how to find the right one to help you with your next project. We'll aslo talk about Salesforce Labs apps, completely free solutions built by Salesforce employees.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Commerce Cloud powers digital commerce for the world's leading brands. In this session learn how developers can build commerce experiences quickly with clicks, low-code tools and templates via the Commerce Cloud reference app and Page Designer. Join us to learn the fundamentals of Commerce Cloud for Developers, an overview of current APIs available, and a sneak peak into the future developer experience.

Carforce is a car service centre app which uses Salesforce Service Cloud & Community Cloud along with IoT, AI, Gesture, Proximity, Mobile app, Voice & Twilio to build a next-generation customer service experience. In the session, you’ll see the app in action, look at the overall architecture and dive deep into each component to understand how to build these experiences for different use-cases. You’ll walk away with the understanding of how you can leverage emerging technologies like IoT, AI, Voice, Gesture and Proximity to build apps on the Salesforce Platform.

Lightning Web Components are a new programming model to build super-fast Lightning Components with breakthrough web standards. Salesforce Mobile App unlocks an array of new possibilities for ISV partners to make their apps available for users on the field. Join us for a session covering both technologies, why they matter, and how you can leverage them.

Raising your personal profile in the Salesforce ecosystem can attract new employment opportunities, develop your leadership skills, and provide a platform to serve others in the Trailblazer Community. Two ways to fast-track visibility are giving talks at meetups,mentoring students,building a significant social media presence, blogs,. Attendees of this session will learn how to to leverage all the above things!

Through a live demo, see how Salesforce empowers over 45,000 employees with new skills to grow and retain talent. You’ll see how we seamlessly integrate myTrailhead with other Salesforce products to put learning at the center of our business.

Are you an experienced Visualforce developer wanting to kick-start your Lightning development journey? In this session, you will learn recommended strategies for building applications with clicks and code in Lightning Experience and see a demo of the process in action. If you have a basic understanding of options to build in Lightning but are still developing with Visualforce, this session is for you.

The threat landscape is ever changing. So, how are our customers adapting and mitigating these current threats while also future proofing themselves? In this session, we will target a list of common threat vectors and showcase how Salesforce Shield can help customers to keep up with this moving target.

Salesforce Maps enables the CRM with location intelligence which helps in higher revenue performance, and better customer experience. This session mainly focuses on how to sell efficiently with Salesforce Maps right from the mobile. In this session, you will understand * How a sales team leverages Salesforce Maps to sell faster and increase their productivity. * How to configure marker and shape layers * How to create a route for a sales rep and schedule the day of a sales rep using Salesforce maps You will also see different Industry use cases in this session.

To digitally transform and meet rising customer expectations, developers must innovate at speed and scale. The average enterprise has more than 900 systems and the ability to quickly access, transform and orchestrate data separates industry leaders from those that are left behind. Join us to learn how you can harness the power of APIs, become an Integration Trailblazer, and unleash the full power of Salesforce Customer 360.

Datorama is the leading marketing intelligence platform, enabling marketers to centralize all of their data into one single source of truth. In this session, we're going to learn the core concepts of Datorama and how to leverage them to build next-generation applications for marketers.

In today's customer-driven age, companies are aware they need to be customer-centric but often struggle to implement an architecture to provide targetted customer experiences. This session reviews the best practices for integrating multiple clouds to expose segment membership and generate personalized customer experiences driven by Audience Studio in Commerce and Marketing clouds that can target both known and unknown customers.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Lightning Web Components Open Source is an implementation of a new breed of lightweight frameworks built on the latest web standards. It allows you to use language constructs like custom elements, templates and modules available in ECMAScript 6 and beyond to create applications on Salesforce and other platforms. During this hands-on, expert-led session, you’ll learn via the Trailhead project ‘Build Your First Application with Lightning Web Components Open Source’ how to build simple conference management application using Lightning Web Component Open Source.New to Trailhead? Complete this trail prior to attending your first hands-on training session: https://sfdc.co/lwcoss

The new Trailhead GO iOS mobile app empowers you to skill up for the future, anytime and anywhere. Join us for a Trailhead GO overview, for best practices for learning on the go, and to discover how you can get the most value from the app. We’ll cover offline caching, profile sharing, content discovery, helping your friends and neighbors sign up, and a whole lot more.

The Salesforce CLI is a command line interface that enables you to control the entire life cycle of your apps. Plug-ins can be used to add commands or features to the Salesforce CLI. While the Salesforce CLI ships with core plug-ins that meet common needs, you can also create custom plugins that suit your requirements and business processes. In this session, you’ll see a few use cases that need the creation of custom plug-ins, learn about the plug-in architecture and see how to create a simple plug-in in a quick demo.

Student Journey allows the next gen devs in Colleges to build and thrive in a lucrative tech career.Community is the binding force participating passionately!

Lightning Web Components introduced developer productivity and blazing fast performance. Salesforce CMS has reinvented our platform from the bottom-up to take advantage of these new opportunities and provide a developer-driven experience for building B2C performance experiences.

From acquisition to service to retention, Salesforce Digital Engagement architecture makes the most of the data and create intuitive orchestration experiences that leave a lasting impression on their customers. Join this session to know how you can help businesses of all sizes deliver real-time and multi-channel personalized experiences to customers through a modernized and unified platform.

Chatbots are hot these days, but it takes some work to put together a real production chatbot that can maintain a sensible conversation. Here we’ll discuss some tips and tricks for building and training your chatbot so it can talk naturally to your customers.

Shave just one minute off a common task, and you could save hundreds of hours of productivity for your team! In this session, you will learn how to turn your company’s multi-step business workflows into a highly efficient experience, using just clicks. Create highly targeted forms to give your users just the fields they need, when they need them; and combine that with powerful back-end automation to save time. This session is for #AwesomeAdmins and anyone else who is new to screen flows.

Learn how Mobile Publisher for Communities allows customers to package and publish their custom-branded Lightning communities web experience as a standalone mobile app with native Mobile app features, downloadable from the App Store and Google Play

Developers want to build fast so that they can quickly ideate and test. Local Development for Lightning Web Components is designed for speed, giving developers the tools they need to render changes locally, trouble-shoot with helpful error messages, and connect with data in their org. In this session, we will go deep on this exciting new tool, now in Beta, and showcase how it makes building components locally not only possible, but an excellent experience for rapid iteration and release. You'll learn how to spin up a local development server from the Salesforce CLI to rapidly edit and view components, see how a rich error handling experience simplifies testing and debugging, and understand how to proxy data from a scratch org for added context and fine-tuned development.

The critical factor for architecting complex solutions is ensuring that data, as it flows through multiple clouds, maintain principles of clean hygiene and accuracy. Having a sound data strategy established is pivotal in presenting the right information at the right time for effective interactions with customers and business partners resulting in trusted transactions. This session will review the best practices and recommendations for building a sound approach to a data strategy that will serve as an excellent guide for architects.

The #TrailblazerCommunity Women in Tech Groups support the growing participation of women in technology around the globe. We welcome any WiT, gender non-binary individuals, and allies to join our Community Group Leaders as they share how their groups empower and support women, help create a community that focuses on inclusion and equality, and activate allies to speak up. The best part? These groups meet virtually and around the world, so you will make connections that you can keep after Dreamforce.

We’re unveiling the launch of myTrailhead for Customers and Partners, an innovative new solution that makes it easy to enable your external communities on any learning topic at scale. Join us to see a live demo and learn how to drive customer success and transform your business with myTrailhead.

Lightning Object Creator helps you take spreadsheets and turn them into custom apps with clicks. Join us to see how easy it is to turn a spreadsheet into a custom object and build a Lightning app in minutes.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Salesforce DX provides teams with open tooling and modern software delivery capabilities that simplify their lives and allow developers to focus more on writing quality code. But what do these capabilities mean for Architects? And how did Salesforce build and integrate these tools into the Salesforce application lifecycle? In this session, we're exploring all things Salesforce DX from the unique vantage point of the Architect. We'll dive into some of the motivating factors for our newer developer tools, explore in-depth best practices for CI/CD with Salesforce orgs, and see live demos of brand new solutions for managing changes across apps and orgs. You'll get the lay of the land from the people who built these tools, and get a sneak peek at our roadmap.

From digital engagement of the anonymous consumer to the data-driven engagement at any touchpoint, it is important to have a holistic 360-degree understanding of your customers. This session will explain the best practices with architecting a 360-degree view of your customer in a cross-cloud environment by leveraging Customer 360 Data Manager, the cross-cloud connectors and Mulesoft. Attendees will learn the business value that Customer 360 Data Manager provides as well as best practices for complementing it with the cross-cloud connectors and Mulesoft.

Trying your hand at building a Lightning Web Component? Now learn how to expose them in the Lightning App Builder and the best practices to follow! App Builder and Lightning Web Components are the primary tools used for customizing Lightning. Now that we've added support for mobile, it's critical that we share how to leverage these in the best ways possible.

You're invited to an epic, action-packed Demo Jam where four AppExchange partners will each have three minutes to showcase the best of their apps with a real-time demo. The winner is selected by you, the audience. Join us for this fast-paced, highly-anticipated battle of the app demos.

From marketing to real estate, to events - Astro & Friends are at the heart of Salesforce's look and feel. Learn about the characters and how they have come to support the Salesforce brand. Hear from the original creators for key takeaways on how characters and design can be used to spread your mission.

Heroku Connect provides bi-directional data synchronization and virtualization between Salesforce and Heroku Postgres. In this session, we’ll discuss common usage patterns for integrating customer data in Salesforce with Heroku apps, and explain which use cases are better suited for Heroku Connect, Mulesoft, or the two in concert.

With the Salesforce ecosystem booming in India 🇮🇳, are you positioned to take advantage of the boom in the next 5 years? What is your next move? Senior Developer? Consultant? Tech Lead? Entrepreneur? Architect? Change your future by joining us for the panel discussion with Community Leaders and Team Trailhead!

Are you a technology architect for a Utilities organization who is responsible for designing a scalable and future proof architecture for specific utility processes? If you want to ensure that you are able to architect a solution that can handle the continuous evolution of conventional high volume industry transactions like Change of Tenancy & Meter Read Submissions then plan to attend our session on designing complex utility solutions. We will be presenting a reference Salesforce architecture using Blockchain, IoT and MuleSoft for utility industry architects to meet the current and future requirements of the evolving industry demands.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Climate change is likely the most complex and daunting challenge that humans have ever faced. It is also one of the most pressing challenges businesses are facing today. Global sustainable investing grew to more than $30 trillion in 2018, a 34 percent increase in two years, and this year CEOs cited climate change as the top risk to their organization's growth. More than 90% of publicly traded companies in the U.S. are now public reporting their annual corporate greenhouse gas footprint. Join this session to learn how Salesforce Sustainability Cloud provides a trusted data collection and management platform that gives organizations a 360-degree view of their environmental impact and provides data-driven insights to make changes the planet will notice.

Whether you wear one or many hats in your role, we've got a specialized domain designer certification to validate your specific area of expertise and help you supercharge your career. Join us to learn more about the Architect Designer Credentials that will empower you to skill up for the future.

With over 70 Trailblazer Community Groups in over 15 cities, you are sure to find help and support in your local community. #TrailblazerCommunity Group Leaders plan and host in-person and virtual meetups for their members to knowledge share, collaborate, learn, and network. This session will bring you up close with our outstanding Leaders to learn all about how you can get involved in live and online groups based on your role, industry, and special interests.

Gartner predicts 75% of large organizations will hire AI ethics experts to reduce brand and reputation risk by 2023. Why? Because most companies today are unknowingly treating their customers unfairly by building biased predictive models. So, What is bias? Where do you find it? And how can Einstein help you mitigate it? Come to this session to learn all this and more!

Financial services is going through a transformative phase. Changing customer behavior demands for a complete personalized banking system. We are seeing a clear trend that banks are re-inventing themselves – By enabling banking as a platform this transformation is being driven via an API-first strategy to power the bank of the future. The rise of PSD2 requirements across countries and open banking are requiring financial institutions to share customer data with third-party developers. In this talk, you'll follow how one of the large global banks has adopted PSD2 for all payment transaction services originating through third-party providers.

In this session you will learn about why Tableau and will walk you through some functionality and use cases.

In Winter '20, Managed 2GPs went GA! Your dream of building and distributing your next App to your customers using source-driven, modern ALM is now a reality! With 2GPs, you can develop multiple packages sharing the same namespace making code sharing easy, do end-to-end automation using Salesforce CLI and improve developer productivity by leveraging modern ALM capabilities offered by 2GP.

Take learning to the next level by recommending content contextually within your Salesforce org and create personalized learning journeys based on any Salesforce field. Join us to see how you can surface Trailhead and myTrailhead content in the flow of work to drive productivity through the roof for your teams!

There are now two ways to build Lightning components: the original model -Aura Components and the new model built on the web standards breakthroughs of the last five years - Lightning Web Components. During this hands-on, expert-led session, you'll learn the advantages of using Lightning Web Components, how the two programming models can work together and how the Aura component concepts translate to Lightning web components. New to Trailhead? Complete this trail prior to attending your first hands-on training session: https://sfdc.co/lwc

A prediction does not do anything by itself - it needs to be included in a process or a rules engine to turn that prediction into an action. Here we’ll build a prediction with Einstein Prediction Builder and then consume it with Einstein Next Best Action, creating user recommendations that are powered by predictions.

Learn integration strategies, implemented use-case examples and how Customer 360 can expand the business value generated by Commerce and Marketing to Service integration. This session will review the above in the context of use cases such as profile orchestration, conversational commerce, C360DM integration, intelligent journeys, product recommendations, and abandoned cart.

Do you speak SQL or NoSQL? Want to build cost effective and sustainable data strategy? Join this session to understand your power and responsibilities for Salesforce data. We'll give you a tour of different options for storing data, from Salesforce Custom Objects to External Objects to Heroku and more. Our product lead for Big Objects will dive into how Salesforce can be used for all types of data at any scale, and how you can now use clicks to create Big Objects to compliment other storage options. You'll walk away knowing when to use what storage vehicle, and how to use them in unison to make all data in any app actionable, including how to report, act on, and archive your key business data.

Have you started your Architect Journey and are looking for the right resources to supercharge your career? Join us for tips and tricks to help you on your way to your next Architect Credential.

When you become a part of the #TrailblazerCommunity, you're instantly connected to some of the best and brightest people in the world and to millions of Trailblazers excited to share their knowledge, experience, and expertise to help YOU blaze your trail with Salesforce. This session will walk you through the basics of the online Trailblazer Community, including posting and answering questions on Answers, suggesting product features on the IdeaExchange, or finding support and like-minded individuals via Chatter groups.

We live in a hybrid world. Private cloud, public cloud, cumulonimbus cloud; chocolate, vanilla, strawberry, mint;. Apex, Lightning Components, Flow?! Which one should I use? Can't I have them all? Come here to figure out how!

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

More than ever, businesses are looking to transform their businesses to stay ahead of the competition and delight their customers. To do this, customer, partner, and employee experiences need to be reimagined for a faster, more digital age. But how do you build these dynamic experiences on Salesforce? Join this session to learn how you can use clicks and code to create transformative experiences. We’ll show you the latest updates to our low-code and developer experiences, and give you a preview of our roadmap. You’ll get the inside scoop on new capabilities in the Platform toolbox, including new ways to craft user interfaces, powerful new features for automating processes, and brand new enhancements to developer tooling like Lightning Web Components, Release Management, and our extensions to VS Code.

Einstein Next Best Action is an immensely powerful tool, and many users have just scratched the surface of what it can do. Here we’ll discuss some of the new capabilities around dynamic recommendations and external data connection, and we’ll talk about the roadmap for Einstein Next Best Action's self-learning future.

With all the orgs types and acronyms (PBO, LMO, DevHub, EnvHub, Scratch Org, Trials........), it can be confusing for ISVs to know what to use and when. This session, will give you an overview of all the environments you and your customers would use and also give best practices on streamlining your development and business processes. There are so many flavors of orgs that ISV partners use for development, testing and distribution. This presentation will cover setup, development/application lifecycles and most importantly, when to use which types of orgs and common best practices that will set partners up for success.

Join this session to learn about Einstein Analytics and how Salesforce Developers can use this AI-powered app with their existing core product skillset such as SOQL, APEX, LWC, and Visualforce, to develop and contribute to unlock full potential of Einstein Analytics for your business.

Legacy community metadata type was not readable. Admins/devs could only edit it via builder, that restricted programatic authoring. With this new capability you get a simple, granular, readable folder structure. Developers can leverage the power of Salesforce DX to programmatically customize and build communities.

Learn about the business use cases of Einstein Vision & Language, and how you can get started using it in your own business.

Learn how to use Audience Editor to create personalized experience for users based on a wide variety of user demographics like location, user profile, user permission, and more! Learn tricks, like how to create an audience for a community guest user or how to use boolean to combine personalization criteria. Get a sneak preview of Personalization API access, slated for Winter '20 .

In this session, you'll learn all about Salesforce Credentials (Certifications and Superbadges) and how to get on the path towards #CertifiedPro. We'll share free resources to help you tackle exam day, tips to prepare, and how to register for your exam. We'll also cover how you can get involved in the community and share your success once you're certified.

During this session you'll see how you can leverage the power of connected context to knock down the roadblocks that hinder your ability to form exceptional relationships with your customers. More and more companies have connected their products and devices to the cloud but few have taken advantage of the rich data streams emanating from devices to help improve customer interactions. For example, when help is required or a critical issue arises during the use of a product those signals can be pushed into the cloud. Companies can then turn device and product sensor events and actions into actionable events that help reduce friction and eliminate the frustration resulting from Contact Center Agents and Field Service Personnel asking numerous questions when the answers are known. Come see how you should be thinking about connecting to your customers during their entire customer journey, and why you should always be thinking about getting a 360 degree view of those interactions at every part of the lifecycle.

Have you ever wondered, how can I achieve exponential progress in my career? Join Abhinav Gupta as he shares how he went from being a Salesforce developer to CEO of a 100 plus company by leveraging the Salesforce platform. Abhinav will share his journey and offer advice on how you too can develop and grow your career in the Trailblazer Community.

Salesforce CMS enables you to create content and use it across experiences, such as a website and emails. In this session, we will cover how you can use Salesforce CMS to author content and create a site with our declarative tools. We'll show how Commerce Cloud integrates with it, and we'll explain how a developer could leverage APIs to integrate with Marketing Cloud and Heroku.

You've built a useful app that solves a real business problem, but no one is using it. What gives? For many organizations, making things sticky is a constant challenge. To help give you an advantage in that battle for eyeballs, Salesforce has introduced new capabilities for contextual learning and a guided user experience. In this session, you will get a deep tour of these features for user engagement, from recent hits like In-App Guidance and Notification Builder, to brand new navigation and app development solutions. We'll explore patterns for app adoption, when to use which engagement solution, and what these products look like under the hood. You'll walk away ready to build new, innovative apps that "just work" and manage to train users as they use the app.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Come learn about the Salesforce Marketing Cloud Developer Certification! In this session you will learn more about the Marketing Cloud Developer persona, the knowledge and skills necessary to be successful on this exam, and how to get started. Prepare for success and take your career to the next level by becoming a Certified Salesforce Marketing Cloud Developer.

Lightning Web Components (LWC) are gaining traction among the Salesforce developer community and it's time to get educated on the best practices. Learn from internal salesforce teams building LWCs on topics like reactivity, events, data, Lightning Locker, refactor vs rewrite existing Aura components, and Dev environment (ESLint, Jest testing, Perf).

As an AppExchange partner, you are constantly innovating and providing powerful apps to solve complex customer problems. In order to do this successfully, it is important to make sure your app is architectured correctly to provide the efficiency, scale, and robustness that customers expect. In this session, we plan to share key architecture patterns to solve common ISV challenges.

Why you should take steps to become a Salesforce Certified Platform Developer? Attend this session and hear the scoop directly from the Credential Developer. Hear about potential career paths and #Dreamjob doors that this credential can open. You will learn about career paths, best practices, tips, tricks, and resources to prepare for the Platform Developer I certification exam using Trailhead. This session is intended for developers who want to pursue the Platform Developer I certification.

The #TrailblazerCommunity Women in Tech Groups support the growing participation of women in technology around the globe. We welcome any WiT, gender non-binary individuals, and allies to join our Community Group Leaders as they share how their groups empower and support women, help create a community that focuses on inclusion and equality, and activate allies to speak up. The best part? These groups meet virtually and around the world, so you will make connections that you can keep after Dreamforce.

Einstein Prediction Builder lets you make predictions about almost any field in Salesforce with just a few clicks. During this hands-on, expert-led session, you'll learn via the Trailhead project 'Quick Start: Einstein Prediction Builder' how to use predictions to power a workflow, focus your efforts, and work smarter. No models. No algorithms. And, best of all, no code. Point. Click. Predict. New to Trailhead? Complete this trail prior to attending your first hands-on training session: https://sfdc.co/prediction

Businesses have a ton of data, and human-led analytics can be time consuming and often do not lead to new business insights. Join us to see how to get started with AI-augmented analytics and how it can help companies discover top drivers for any business outcome. Learn how to integrate and access insights right where you work across any business process to become an AI driven company through Einstein Discovery and Analytics.

With dynamic growth in businesses, demand for omnichannel applications and integration of multiple cloud platforms is mounting. There is an urgent need to make sound architectural decisions to leverage the best integration options and practices. This highly informative session will take you through multiple integration options and discuss when it is best to use a connector strategy, a PaaS, an integration platform, or a custom solution.

For Salesforce developers looking to extend the powerful Low-code builders and automation tools of the Lightning Platform with code, Apex is a an amazing tool to have in your arsenal. But have you ever considered what it would be like if you could create custom, powerful business logic with other languages, such as Node.js or Java? What if you could use all of your favorite programming languages to build custom apps and processes, and have the code hosted by Salesforce and integrated into your Salesforce org? Join us in this session to learn about a new way to build on Salesforce using npm and your favorite libraries to access Salesforce objects through Platform Events. You'll walk away with insider's knowledge on exciting new capabilities that will transform how you build apps on Salesforce.

Alright VS Code 101 graduates - it's time for a challenge. In this session, you are going to dive into advanced features that will be in our extensions toolkit, and learn about techniques for org-driven customizations and how to be a LWC pro from VS Code. You will see some techniques that Salesforce internal development teams have honed over the years and find out how they can help you make a difference. Walk away with a veritable black belt in VS Code for Salesforce.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Salesforce Private Connect provides customers a fully-managed secure connection between Salesforce first party data centers and Amazon Web Services. Learn how you can use this to connect your Salesforce org directly to your Virtual Private Clouds (VPCs) running on AWS using Amazon’s PrivateLink without exposing your VPCs to the public internet.

On your Salesforce Certification journey, Trailhead is your key to success. Learn best practices for how to maximize the free Trailhead content, such as exam guides, Certification Prep Trails, and Trailmixes, to guide your Platform Developer I certification preparation. This deep dive shows how the certification-focused Trailhead learning resources help you gain the skills required to pass Salesforce certification exams. Plus, get answers all of your questions.

Businesses who have implemented and adopted Salesforce Einstein --your smart CRM assistant-- have seen tremendous success. Time to resolve service cases has dropped by as much as 80%. Revenue has increased by 11.5% on average. Leads have been 4x more likely to convert to sales. With artificial intelligence baked into the Salesforce Customer 360 Platform, including products like Einstein Voice, employees are more productive than ever. Instead of hammering through mundane tasks, they can focus on how best to connect with their customers at any given moment. But the cat’s out of the bag: bringing artificial intelligence into your business is no small feat. The AI landscape can be overwhelming, but Einstein is here to help as your trusted partner on your AI journey so you can hit the ground running. Join us at the Einstein Keynote where you will learn 1) How Einstein can transform the end-user experience and 2) How any admin or developer can build their entire custom AI solution with the help of Einstein.

App Analytics provides usage data about how subscribers interact with your AppExchange Apps. In this session, AppExchange partners will learn how to gain access to the various usage log files about their App and tips for how to analyze the data to spot trends and insights important for your organization. This is a can't miss session for both technical and business individuals.

Lightning Web Components is a relatively new framework to develop applications on the Customer360 Platform. While developers are still learning the depth of this framework to write efficient and optimized components, everyone must know how to make these components more useful. In this session, you will learn five simple tricks/formulas to make your component dynamic and reusable. Applying these formulas will make your component scalable, future-ready, and leave a space for future enhancements without breaking the current code.

Salesforce MVPs are outstanding Trailblazers who have been awarded the title for their contributions to the Salesforce ecosystem. They help millions of Trailblazers around the world by sharing Salesforce product expertise, mentoring, creating valuable content, and inspiring those around them. Join us for this session to learn about the thought leadership, resources, and programs that Salesforce MVPs create to help others thrive.

Use the power of Salesforce CMS Custom Content type APIs and Layout customisations to build Digital experiences.

Real-Time Event Monitoring is now GA and can be used for many security use cases. Join us to learn how you can leverage new Data Classification to block reports from even being previewed with sensitive data included, putting a stop to dangerous exports. We'll also show you how you can build security policies that prevent reports from being run with a high quantity of rows or notify an admin when they do. You'll leave with a greater understanding of how you can use Event Monitoring to react in real-time.

To provide the ability to your business to change quickly, innovate easily, and meet competition wherever it arises is a strategic necessity today. This will allow you to thrive in a market which constantly changes, and create new customer experiences in new contexts using new technologies. In this session you will learn how newer architecture patterns help organizations change and innovate faster by making it easy to connect the world's applications, data, and devices.

This open-source plug-in for Salesforce DX is designed to help ISV developers be more efficient during development. It inspects a managed package and provides links to suggested 1:M guidance and technical enablement resources based on the presence and absence of metadata. It will also provide warnings based on potential editions that the package would be installed in and surface alerts relevant to metadata in the package. JIn addition, it provides the ISV a comprehensive inventory of the package and a starting point for 1:1 technical enablement. Attendees will come away with the knowledge of how, why, and when to use this tool to stay up to date on the latest Salesforce features and enablement relevant to their app.

Learn how to do modern ALM with org-based and package based development.

Through a live demo, see how Salesforce empowers over 45,000 employees with new skills to grow and retain talent. You’ll see how we seamlessly integrate myTrailhead with other Salesforce products to put learning at the center of our business.

Delivering high quality releases at a fast pace is a challenge many organizations struggle with. With so many factors to consider, ranging from versioning and metadata management, to source control integration and automated testing, it's no wonder so many organizations default to simple change sets. In this session, we're going to demystify the complexity of CI/CD with advanced patterns that will get your org releasing faster, and with less overhead. Join one of our leading Salesforce DX Architects as we explore brand new capabilities on the Salesforce Platform for visualizing and managing change, how these tie into your version control system, what role packaging can play to untangle metadata dependencies, and much more. You'll walk away with new release management skills, tricks for automating key workflows, and a much deeper understanding of how Salesforce empowers teams to embrace modern DevOps practices in a familiar way.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

One key benefit of Salesforce is that customers can completely customize it to match their diverse business needs. So how can you design your application to be flexible enough to fit within the wide variety of Salesforce environments, and provide your customers with the ability to further adjust your application themselves? In this session, we will explore approaches to incorporating configurability in your application. We will cover some of the tools, techniques, and design patterns, that can be leveraged, and see what they are best suited for. Leaving this talk, you'll walk away with: * A better understanding of why configurability is important to your customers * Some potential approaches that you can leverage for adding configurability to your ISV application(s) * A high-level look at how to compare the different approaches to see which is best for your situation

Raising your personal profile in the Salesforce ecosystem can attract new employment opportunities, develop your leadership skills, and provide a platform to serve others in the Trailblazer Community. Two ways to fast-track visibility are giving talks at meetups,mentoring students,building a significant social media presence, blogs,. Attendees of this session will learn how to to leverage all the above things!

Journey Builder is a multi-dimensional application to perform omni-channel marketing campaigns, but sometimes you need to do something specific to your business beyond the out-of-the-box tools. In this session, we will dive into how you can enhance your 1-to-1 customer journeys using Custom Activities. Custom Activities allow you to perform non-native actions, tailor the journey to the needs of your business, and make direct connections to your system to send or retrieve data, or to make decisions based on that data.

Flow enables you to create custom automation that collects, updates, edits, and creates data, and minimizes repetitive tasks. During this hands-on, expert-led session, you'll learn?via the Trailhead project Build an Account Reassignment Wizard?how to build a flow that helps you automatically transfer account responsibility between employees based on account rating. You'll explore conditional branching, iterating over multiple records by using loops, and sending emails from a flow. New to Trailhead? Complete this trail prior to attending your first Trailhead Workshop: https://sfdc.co/flowassign

The new Trailhead GO iOS mobile app empowers you to skill up for the future, anytime and anywhere. Join us for a Trailhead GO overview, for best practices for learning on the go, and to discover how you can get the most value from the app. We’ll cover offline caching, profile sharing, content discovery, helping your friends and neighbors sign up, and a whole lot more.

Introducing Permission Set Groups -- the new way to do role-based user authorization in a Salesforce org. Come learn about how this new metadata type works with all your permission-ing needs including new grouping and muting functionalities and permission management. We will share the new tools to help you analyze permissions and set up users, best practices and and our vision for permissions.

By now, you may have heard a thing or two about Salesforce Blockchain, and how it empowers organizations to build trusted partner networks that extend CRM data and services. But as an Architect, you probably want to know a bit more about what sits underneath these exciting capabilities. If you've been looking to get into the nitty gritty of Hyperledger, External Objects, Auditability and more, then you've come to the right session. In this session, we will explore the technical underpinnings of Salesforce Blockchain. We'll explain how the various pieces come together, the rationale behind our architecture, how we've built the UI/UX. You'll walk away with a deep understanding of what makes Blockchain possible, and how you can leverage it the same way that some of our early customers are.

Learn how we revamped the Lightning Data Service to make it 10X faster and extensible to any REST API. Also get a sneak peak into what we have planned for the future.

As Salesforce deployment shifts from change sets and Ant tools to more sophisticated processes leveraging DX, it becomes extremely hard to coordinate the tools needed to orchestrate a harmonious Continuous Delivery process. In this session, you will experience firsthand how AutoRABIT seamlessly works with DX to connect GitHub and VS Code, enabling faster deployment of code across your entire Salesforce landscape.

Data security is a critical imperative that every business partner must concern themselves with. But all too often, increasing security means introducing complexity and additional steps to your overall development process. Have you ever wanted to have a fast and easy way to clean all of the private, confidential data from your sandbox? Would you like to increase the trust and privacy of your testing environment? Do you want to get more value out of your sandboxes in general? If so, then come see first hand how customers have transformed their sandbox investment and unlocked the full potential of developing on the Salesforce platform. In this session, we'll explore a brand new solution for cleaning your sandboxes of confidential data without jumping through hoops. We'll show you live demos, explore the architecture of this new solution, and open up a new path to data security and governance that doesn't slow down your release cycles.

Today, discovering and shopping for products doesn’t happen exclusively on ecommerce sites. Commerce developers need agile and flexible ways to bring commerce experiences into every customer touchpoint – through voice, in mobile or social apps, in store, in marketplaces and even in connected products. Commerce Cloud empowers developers to move faster and connect with customers across all consumer touch points. With Commerce APIs, SDKs, and solution kits for Heroku and MuleSoft developers have the tools and choice on how to build and embed commerce experiences everywhere. Attendees will learn developer best practices and how to become certified on Commerce Cloud.

Join us for an overview of Lightning App Builder and see how you can build apps with clicks, not code. We'll share important features that we have on our roadmap, including the future of layouts, actions and Lightning apps.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

Do you want to Demonstrate your expertise at a local Trailblazer Community Group, but do not know what to cover or simply afraid to speak? Attend this session to learn about some great topics and powerful presentation tips in the Community!

What does it take to launch and build a business on AppExchange, the leading enterprise cloud marketplace? Learn how you can take the leap from developer to entrepreneur and build an app in the fastest growing cloud economy. In this session, you will learn how to build your app on the Customer 360 Platform, market and sell on AppExchange and, grow your business with the AppExchange Partner Program.

Are you a developer/architect struggling with issues like performance, governor limits related to Large Data Volume and would like to design the perfect custom solution for a Large Data Volume customer ? You are at the right place to get all your answers. We will share with you the key ingredients of a perfect recipe for doing customizations on Large Data Volume org which will cover the key design considerations, best practices and development tips. We will also share with you some of the common mistakes done during an LDV implementation and what should be the alternative approach.

With the new Transactional Messaging and Event Notification Service APIs from Salesforce Marketing Cloud, witness how developers can send their mission critical transactional messages using new APIs to deploy, monitor and react in real-time.

From marketing to real estate, to events - Astro & Friends are at the heart of Salesforce's look and feel. Learn about the characters and how they have come to support the Salesforce brand. Hear from the original creators for key takeaways on how characters and design can be used to spread your mission.

Join us for a deep dive into Lightning App Builder and see how you can build apps with clicks. Learn how to customize the Lightning experience on Mobile from App builder and get a glimpse of the future of layouts.

Are you an experienced Visualforce developer wanting to kick-start your Lightning development journey? In this session, you will learn recommended strategies for building applications with clicks and code in Lightning Experience and see a demo of the process in action. If you have a basic understanding of options to build in Lightning but are still developing with Visualforce, this session is for you.

With regulations like the CCPA and the GDPR, our customer's privacy preferences are more important than ever! To help you comply, Salesforce has released a series of new privacy & data governance functionality, including the consent objects. Using the power of flow and lighting web components, we will bring your customers preferences to the forefront of your salesforce instance. You'll learn how to build a robust customer consent management center directly in Salesforce!

For natural language understanding, capturing the intent of each utterance in the dialogue is key. In practice, not all utterances in a dialogue is expected to be in the defined set of intents (in domain). Here we will discuss why it is important to identify these out of domain utterances to give a better experience and how we go about solving this problem in our intent classification algorithm.

Salesforce economy is booming and Salesforce Developers are in high demand! Be a Trailblazer and show a path to your friends and family to blaze trails along with you through #Journey2Salesforce program. The program is filled with learning on Trailhead, is powered by the trailblazer community and connects to the partners/employers. A complete packaged learning experience. Join us and learn how you can become part of the program and help the aspirants through mentorship.

Your product gets really popular and demand for your product and services increases among your customers. Your customers come to you with high expectations for customer success. In this presentation, we will walk you through our journey of implementing Trailhead help experience using Service Cloud and Einstein Bot and share our experiences. You will walk away with some key lessons and best practices as you start your journey of implementing support experience.

Join us for this fast-paced presentation and learn how developers, admins, and architects can leverage Salesforce Customer 360 and the Salesforce Customer 360 platform to build smart and integrated experiences that connect Sales, Service, Communities, Commerce, Marketing, and more.

One of the keys to myTrailhead is investing in and building great content for your organization. Join our content experts as they share how to create meaningful and exciting content that will keep your audience engaged every step of the way.

Processes, Flows, workflows, approvals...oh my! Ever wonder when to use which process automation tool? In this presentation, we will cover when to use the different flavors of automation and introduce free Salesforce Labs solutions that help you get started with automating your most common business needs.

Use the Salesforce Einstein Analytics Connector from MuleSoft to sync data from your external data sources with Salesforce Einstein Analytics and deliver key insights that will drive business growth and improve customer satisfaction. With MuleSoft's extensive connectivity portfolio to external systems such as CRM's, ERP's, databases, and file-based systems, gain a deeper understanding of your customers and campaigns in Salesforce Einstein Analytics. This connector enables you to use Salesforce Analytics External Data API by enabling convenient methods to create, delete, and upload data sets into Salesforce Einstein Analytics.

Hear from India's Olympic winning badminton player, Saina Nehwal, on how she has inspired an entire generation of trailblazers and blazed her trail as a top Indian athlete. Join the Padma Bhushan awardee in conversation with Salesforce's Director of Government Affairs, Shweta Rajpal Kohli, on what motivates her every day, her winning mantra, how she handles setbacks, and her road to success.