Agents

Salesforce 2025 State of Service Report

AI

AI Expected to Resolve Half of Service Cases by 2027, Data Shows

Nov 13, 2025

Srini Tallapragada, President and Chief Engineering & Customer Success Officer discusses why AI pilots fail

AI

Why 95% of AI Pilots Fail — and What the Other 5% Do Differently

Nov 12, 2025

Agentforce Astro

Customer Success

How Businesses Use AI to Turn Tedious Tasks into Happy Customers

Nov 11, 2025

Agentforce Astro

Agentic Enterprise

Test, Learn, Iterate: Lessons from Five Real-World Agentforce Rollouts

Nov 06, 2025

Businesses Share How They Use AI to Meet People Where They Are

Customer Success

How Businesses Use AI to Meet People Where (and When) They Are

Nov 03, 2025

Leaders on AI ROI

Agentic Enterprise

The Agentic Enterprise Takes Shape: Six Leaders on AI ROI

Oct 27, 2025

Five Key Takeaways from Dreamforce 2025

Dreamforce

Five Key Takeaways from Dreamforce 2025

Oct 22, 2025