{"id":962,"date":"2025-10-10T08:30:00","date_gmt":"2025-10-10T06:30:00","guid":{"rendered":""},"modified":"2025-10-10T15:18:52","modified_gmt":"2025-10-10T13:18:52","slug":"con-agentforce-it-service-salesforce-trasforma-la-gestione-dei-servizi-it","status":"publish","type":"sf_press_release","link":"https:\/\/www.salesforce.com\/it\/news\/press-releases\/2025\/10\/10\/con-agentforce-it-service-salesforce-trasforma-la-gestione-dei-servizi-it\/","title":{"rendered":"Con Agentforce IT Service,\u00a0Salesforce trasforma la gestione dei servizi IT"},"content":{"rendered":"\n<p><\/p>\n\n\n\n<p><em>Milano, 10 ottobre 2025 &#8211; <\/em>Salesforce presenta <strong>Agentforce IT Service<\/strong>, la nuova soluzione che rivoluziona la gestione dei servizi IT, permettendo ai dipendenti, agli agenti virtuali e ai Team IT di interagire efficacemente per risolvere i problemi in pochi minuti garantendo operazioni senza interruzioni e minimizzando i \u201cdowntime\u201d tecnici.<\/p>\n\n\n\n<p>Per decenni, i team IT e i dipendenti hanno dovuto convivere con processi lenti e frammentati, in cui la risoluzione dei problemi richiedeva portali dedicati e tempi di attesa prolungati.&nbsp;<\/p>\n\n\n\n<p>Secondo alcune stime, ogni dipendente dedica in media <strong>oltre 350 ore all\u2019anno<\/strong> per risolvere difficolt\u00e0 tecniche, causando un elevato impatto economico per le aziende. Con Agentforce IT Service, Salesforce introduce un nuovo approccio: un sistema conversazionale disponibile 24 ore su 24, 7 giorni su 7, capace di offrire soluzioni immediate e personalizzate direttamente negli ambienti di lavoro quotidiani, da <strong>Slack<\/strong> a <strong>Microsoft Teams<\/strong>.<\/p>\n\n\n\n<p>L\u2019obiettivo \u00e8 chiaro: <strong>rendere il supporto IT pi\u00f9 efficiente e proattivo<\/strong>, riducendo i costi e restituendo tempo e valore sia ai dipendenti che ai team IT. Secondo <strong>Gartner<\/strong>, entro il 2029 l\u2019IA agentica sar\u00e0 in grado di risolvere autonomamente l\u201980% dei problemi comuni, generando un risparmio operativo medio del 30%.<\/p>\n\n\n\n<p>Costruito nativamente su <strong>Salesforce e Service Cloud<\/strong>, Agentforce IT Service unifica i dati aziendali, elimina i silos e consente di automatizzare l\u2019intero ciclo di gestione degli incidenti. Grazie<em> <\/em>a una visione completa delle infrastrutture e a flussi di lavoro integrati, la piattaforma favorisce decisioni pi\u00f9 rapide, migliorando l\u2019esperienza dei dipendenti.<\/p>\n\n\n\n<p><strong>Agentforce IT Service include:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Un<a href=\"https:\/\/www.salesforce.com\/service\/ai\/service-desk\/?d=cta-body-promo-8\"> servizio di assistenza IT agentico<\/a> progettato per fornire funzionalit\u00e0 di gestione dei servizi IT end-to-end di nuova generazione, tutte conformi ai processi ITIL<\/li>\n\n\n\n<li>Agenti AI che collaborano per supportare i dipendenti e i team IT.<\/li>\n\n\n\n<li>Connettori, integrazioni e flussi di lavoro a livello aziendale per operare nell&#8217;ambito IT di un&#8217;organizzazione.<\/li>\n\n\n\n<li>Database di gestione della configurazione (CMDB) e grafico dei servizi che forniscono un grafico aziendale di tutte le infrastrutture, le applicazioni e i servizi, offrendo una visione completa della connettivit\u00e0 e delle dipendenze. Questo sistema \u00e8 dotato di funzionalit\u00e0 di rilevamento avanzate (sia con agente che senza agente) e di una mappa dei servizi completa che consente la risoluzione proattiva e reattiva degli incidenti e l&#8217;analisi delle cause alla radice.<\/li>\n<\/ul>\n\n\n\n<p><strong>A <\/strong><a href=\"https:\/\/www.salesforce.com\/news\/stories\/agentforce-it-service-announcement\/\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>questo link<\/strong><\/a><strong> \u00e8 possibile consultare il comunicato stampa completo con ulteriori info a supporto.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-disponibilita\"><strong>Disponibilit\u00e0<\/strong><\/h4>\n\n\n\n<p>La soluzione completa Agentforce IT Service, che include l&#8217;IT Service Desk, gli agenti dei dipendenti e un CMDB integrato, sar\u00e0 disponibile al pubblico nell&#8217;ottobre 2025. Agentforce, i portali dei dipendenti e Slack sono attualmente disponibili.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-ulteriori-informazioni\"><strong>Ulteriori informazioni<\/strong><\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Scopri di pi\u00f9 su<a href=\"https:\/\/www.salesforce.com\/service\/it-service-management\/\" target=\"_blank\" rel=\"noreferrer noopener\"> Agentforce IT Service<\/a><\/li>\n\n\n\n<li>Guarda la demo per vedere<a href=\"https:\/\/salesforce.vidyard.com\/watch\/Y9ojZ8XrbpYsvpgo4oiMPe\"> Agentforce IT Service in azione<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/www.salesforce.com\/form\/service-cloud\/introducing-agentforce-it-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">Parla con<\/a> uno specialista oggi stesso<\/li>\n\n\n\n<li>Guarda il<a href=\"https:\/\/reg.salesforce.com\/flow\/plus\/df25\/sessioncatalog\/page\/catalog\/session\/1748987208336001hIvh\"> keynote su Agentforce IT Service al Dreamforce 2025<\/a><\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Milano, 10 ottobre 2025 &#8211; Salesforce presenta Agentforce IT Service, la nuova soluzione che rivoluziona la gestione dei servizi IT, permettendo ai dipendenti, agli agenti virtuali e ai Team IT di interagire efficacemente per risolvere i problemi in pochi minuti garantendo operazioni senza interruzioni e minimizzando i \u201cdowntime\u201d tecnici. Per decenni, i team IT e [&hellip;]<\/p>\n","protected":false},"author":649,"featured_media":955,"template":"","meta":{"sf_subhead":"","sf_i18n_disclaimer":false,"alternateThumbnailId":0,"sf_product_cta_id":0,"footnotes":""},"sf_content_type":[],"sf_theme":[],"sf_topic":[273,314],"sf_product":[62],"sf_industry":[],"sf_role":[],"sf_multimedia_asset":[],"sf_location":[291],"sf_collection":[],"sf_visibility":[],"coauthors":[292],"class_list":["post-962","sf_press_release","type-sf_press_release","status-publish","has-post-thumbnail","hentry","sf_topic-agents","sf_topic-ai","sf_product-agentforce","sf_location-italy"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.2 (Yoast SEO v27.2) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Con Agentforce IT Service,\u00a0Salesforce trasforma la gestione dei servizi IT - Salesforce<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Con Agentforce IT Service,\u00a0Salesforce trasforma la gestione dei servizi IT\" \/>\n<meta property=\"og:description\" content=\"Milano, 10 ottobre 2025 &#8211; Salesforce presenta Agentforce IT Service, la nuova soluzione che rivoluziona la gestione dei servizi IT, permettendo ai dipendenti, agli agenti virtuali e ai Team IT di interagire efficacemente per risolvere i problemi in pochi minuti garantendo operazioni senza interruzioni e minimizzando i \u201cdowntime\u201d tecnici. 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