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https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-01.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u90e8\u7f72\u30fb\u90e8\u9580\u3067\u3059\u3002\u304a\u5ba2\u69d8\u76f8\u8ac7\u5ba4\u3084\u30b5\u30dd\u30fc\u30c8\u30bb\u30f3\u30bf\u30fc\u306a\u3069\u3068\u547c\u3070\u308c\u308b\u3053\u3068\u3082\u3042\u308a\u3001\u81ea\u793e\u306e\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u5bfe\u3059\u308b\u7591\u554f\u3084\u4e0d\u6e80\u3078\u306e\u5bfe\u5fdc\u3068\u3042\u308f\u305b\u3066\u3001\u30e6\u30fc\u30b6\u30fc\u304c\u62b1\u3048\u3066\u3044\u308b\u8ab2\u984c\u89e3\u6c7a\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u62c5\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u306a\u3069\u306e\u624b\u6bb5\u3067\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u5c4a\u304d\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7591\u554f\u3084\u4e0d\u5b89\u3001\u30af\u30ec\u30fc\u30e0\u306a\u3069\u5185\u5bb9\u306f\u3055\u307e\u3056\u307e\u3067\u3059\u3002\u9867\u5ba2\u304c\u3082\u3064\u8ab2\u984c\u306e\u89e3\u6c7a\u3092\u652f\u63f4\u3057\u3001\u9069\u5207\u306a\u5bfe\u5fdc\u306b\u3088\u3063\u3066\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u9867\u5ba2\u306e\u58f0\u3092\u76f4\u63a5\u53d7\u3051\u3089\u308c\u308b\u8cb4\u91cd\u306a\u90e8\u9580\u3067\u3059\u3002\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u610f\u898b\u3084\u30af\u30ec\u30fc\u30e0\u306a\u3069\u306f\u6539\u5584\u306e\u30d2\u30f3\u30c8\u3068\u306a\u308b\u305f\u3081\u3001\u4f01\u696d\u306e\u6210\u9577\u306b\u3064\u306a\u3052\u308b\u5f79\u5272\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u540c\u3058\u304f\u3001\u9867\u5ba2\u306e\u30b5\u30dd\u30fc\u30c8\u3092\u62c5\u3046\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u3042\u308f\u305b\u3066\u304a\u8aad\u307f\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/service\/customer-service\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3068\u306f\uff1f\u696d\u52d9\u5185\u5bb9\u3084\u91cd\u8996\u3055\u308c\u308b\u7406\u7531\u306a\u3069\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u4f3c\u305f\u7528\u8a9e\u3068\u306e\u9055\u3044\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u4f3c\u305f\u7528\u8a9e\u3068\u306e\u9055\u3044<\/h2>\n\n\n\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0fbeda75a1&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0fbeda75a1\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-03.jpg?w=1000\" alt=\"\" class=\"wp-image-10892\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-03.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-03.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u9593\u9055\u3048\u3084\u3059\u3044\u8a00\u8449\u3068\u3057\u3066\u3001\u4ee5\u4e0b\u306e3\u3064\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/li>\n\n\n\n<li>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc<\/li>\n\n\n\n<li>\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af<\/li>\n<\/ul>\n\n\n\n<p>\u305d\u308c\u305e\u308c\u610f\u5473\u304c\u7570\u306a\u308b\u305f\u3081\u3001\u9055\u3044\u3092\u7406\u89e3\u3057\u305f\u3046\u3048\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5f79\u5272\u3092\u518d\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306e\u9055\u3044\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\u3001\u9867\u5ba2\u304c\u3082\u3064\u76ee\u6a19\u3092\u9054\u6210\u3059\u308b\u305f\u3081\u306b\u65bd\u7b56\u3092\u8b1b\u3058\u308b\u53d6\u308a\u7d44\u307f\u3067\u3059\u3002\u9867\u5ba2\u304c\u62b1\u3048\u308b\u3068\u60f3\u5b9a\u3055\u308c\u308b\u8ab2\u984c\u3092\u4e88\u6e2c\u3057\u3001\u7a4d\u6975\u7684\u306b\u30a2\u30d7\u30ed\u30fc\u30c1\u3059\u308b\u70b9\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u4e3b\u306a\u9055\u3044\u306f\u3001\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table is-style-header-highlight\"><table class=\"has-fixed-layout\"><thead><tr><th><\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8<\/th><th>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9<\/th><\/tr><\/thead><tbody><tr><td>\u76ee\u7684<\/td><td>\u9867\u5ba2\u306e\u8ab2\u984c\u89e3\u6c7a<\/td><td>\u9867\u5ba2\u306e\u76ee\u6a19\u9054\u6210<\/td><\/tr><tr><td>\u4f4d\u7f6e\u3065\u3051<\/td><td>\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc<\/td><td>\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc<\/td><\/tr><tr><td>\u30a2\u30d7\u30ed\u30fc\u30c1\u306e\u59ff\u52e2<\/td><td>\u53d7\u52d5\u7684<\/td><td>\u80fd\u52d5\u7684<\/td><\/tr><tr><td>\u9867\u5ba2\u3068\u306e\u63a5\u70b9<\/td><td>\u5358\u767a<\/td><td>\u7d99\u7d9a\u7684<\/td><\/tr><tr><td>\u4e3b\u306a\u696d\u52d9\u5185\u5bb9<\/td><td>\u30fb\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u30fb\u30af\u30ec\u30fc\u30e0\u5bfe\u5fdc \u306a\u3069<\/td><td>\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u6d3b\u7528\u652f\u63f4\u30fb\u30a2\u30c3\u30d7\u30bb\u30eb\u30fb\u30af\u30ed\u30b9\u30bb\u30eb\u306e\u63d0\u6848 \u306a\u3069<\/td><\/tr><tr><td>\u4e3b\u306aKPI<\/td><td>\u9867\u5ba2\u6e80\u8db3\u5ea6<\/td><td>\u30fb\u89e3\u7d04\u7387\u30fbLTV \u306a\u3069<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u767a\u751f\u3057\u3066\u304b\u3089\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u591a\u304f\u3001\u53d7\u52d5\u7684\u306a\u59ff\u52e2\u304c\u57fa\u672c\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u4e00\u6642\u7684\u306b\u9867\u5ba2\u3078\u306e\u5bfe\u5fdc\u304c\u5fc5\u8981\u3067\u3059\u304c\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306f\u9867\u5ba2\u306e\u6210\u529f\u306b\u5411\u3051\u3066\u7d99\u7d9a\u7684\u306b\u95a2\u308f\u308b\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u306e\u696d\u52d9\u5185\u5bb9\u3084\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306e\u9055\u3044\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u305c\u3072\u30c1\u30a7\u30c3\u30af\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/customer-success\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30af\u30bb\u30b9\u3068\u306f\uff1f5\u3064\u306eKPI\u3084\u696d\u52d9\u5185\u5bb9\u3001\u6210\u529f\u4e8b\u4f8b\u3082\u89e3\u8aac<\/a><\/p>\n\n\n\n<p>\u306a\u304a\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u4f01\u696d\u306b\u76f4\u63a5\u7684\u306a\u5229\u76ca\u3092\u751f\u307e\u306a\u3044\u30b3\u30b9\u30c8\u30bb\u30f3\u30bf\u30fc\u3068\u4f4d\u7f6e\u3065\u3051\u3089\u308c\u3066\u3044\u307e\u3059\u304c\u3001\u5229\u76ca\u3092\u751f\u307f\u51fa\u3059\u30d7\u30ed\u30d5\u30a3\u30c3\u30c8\u30bb\u30f3\u30bf\u30fc\u3078\u3068\u5909\u9769\u3059\u308b\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u96fb\u8a71\u5bfe\u5fdc\u306b\u7279\u5316\u3057\u305f\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u3067\u3059\u3002\u4e00\u65b9\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u306a\u3069\u3055\u307e\u3056\u307e\u306a\u624b\u6bb5\u3067\u5bfe\u5fdc\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306f\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u4ee5\u5916\u306b\u3001\u898b\u8fbc\u307f\u9867\u5ba2\u3084\u6f5c\u5728\u9867\u5ba2\u3078\u306e\u6848\u5185\u3092\u884c\u3046\u5834\u5408\u3082\u3042\u308a\u3001\u4f01\u696d\u5074\u304b\u3089\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3082\u62c5\u3046\u306e\u304c\u7279\u5fb4\u3067\u3059\u3002\u80fd\u52d5\u7684\u306a\u96fb\u8a71\u696d\u52d9\u306f\u30a2\u30a6\u30c8\u30d0\u30a6\u30f3\u30c9\u3068\u547c\u3070\u308c\u3001\u30c6\u30ec\u30a2\u30dd\u306e\u3088\u3046\u306b\u898b\u8fbc\u307f\u9867\u5ba2\u3078\u306e\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u95a2\u308f\u308b\u306e\u306f\u65e2\u5b58\u9867\u5ba2\u3067\u3042\u308a\u3001\u554f\u3044\u5408\u308f\u305b\u3078\u306e\u53d7\u52d5\u7684\u306a\u5bfe\u5fdc\u3092\u884c\u3046\u70b9\u3082\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u7acb\u3061\u4e0a\u3052\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u3042\u308f\u305b\u3066\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/service\/launch-contact-center\/\">\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u3092\u7acb\u3061\u4e0a\u3052\u305f\u3044\uff01\u307e\u305a\u3001\u3069\u3053\u304b\u3089\u59cb\u3081\u308c\u3070\u3044\u3044\uff1f<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8-\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044\">\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u30fb\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u3068\u306e\u9055\u3044<\/h3>\n\n\n\n<p>\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3084\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306f\u3001\u6280\u8853\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u5fdc\u3059\u308b\u90e8\u9580\u30fb\u90e8\u7f72\u3067\u3059\u3002\u4e3b\u306bIT\u88fd\u54c1\u3092\u53d6\u308a\u6271\u3046\u4f01\u696d\u306b\u8a2d\u7f6e\u3055\u308c\u3001\u64cd\u4f5c\u65b9\u6cd5\u3084\u6a5f\u5668\u306e\u30c8\u30e9\u30d6\u30eb\u306a\u3069\u306b\u5bfe\u3059\u308b\u5c02\u9580\u7684\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u884c\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u65e2\u5b58\u9867\u5ba2\u3092\u5bfe\u8c61\u3068\u3059\u308b\u70b9\u3084\u9867\u5ba2\u306e\u60a9\u307f\u3092\u89e3\u6c7a\u3059\u308b\u70b9\u306f\u5171\u901a\u3057\u3066\u3044\u307e\u3059\u304c\u3001\u53d6\u308a\u6271\u3046\u5185\u5bb9\u304c\u5927\u304d\u306a\u9055\u3044\u3067\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u6280\u8853\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u306b\u306f\u3001\u30c6\u30af\u30cb\u30ab\u30eb\u30b5\u30dd\u30fc\u30c8\u3067\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u5186\u6ed1\u306b\u9023\u643a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306b\u3064\u3044\u3066\u89e3\u8aac\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/helpdesk\/\">\u30d8\u30eb\u30d7\u30c7\u30b9\u30af\u306f\u3001\u81ea\u793e\u306e\u30d6\u30e9\u30f3\u30c9\u529b\u5411\u4e0a\u306b\u6d3b\u7528\u3067\u304d\u308b\uff01<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0fbeda8db4&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0fbeda8db4\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-02.jpg?w=1000\" alt=\"\" class=\"wp-image-10891\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-02.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-02.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-02.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-02.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u3001\u9867\u5ba2\u304b\u3089\u3055\u307e\u3056\u307e\u306a\u554f\u3044\u5408\u308f\u305b\u304c\u5c4a\u304f\u305f\u3081\u3001\u8981\u671b\u3084\u610f\u898b\u306b\u5bfe\u5fdc\u3059\u308b\u305f\u3081\u306b\u5e45\u5e83\u3044\u696d\u52d9\u3092\u62c5\u5f53\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u4e3b\u306a\u696d\u52d9\u5185\u5bb9\u306f\u3001\u4ee5\u4e0b\u306e4\u3064\u3067\u3059\u3002<\/p>\n\n\n\n<ul 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class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u62c5\u30464\u3064\u306e\u91cd\u8981\u306a\u5f79\u5272\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u62c5\u30464\u3064\u306e\u91cd\u8981\u306a\u5f79\u5272<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0fbedaad87&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0fbedaad87\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-04.jpg?w=1000\" alt=\"\" class=\"wp-image-10893\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-04.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-04.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-04.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-04.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3084FAQ\u4f5c\u6210\u306a\u3069\u306e\u696d\u52d9\u3092\u3068\u304a\u3057\u3066\u3001\u4ee5\u4e0b\u306e\u5f79\u5272\u3092\u679c\u305f\u3059\u3053\u3068\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3059\u308b<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u610f\u898b\u3092\u3082\u3068\u306b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b<\/li>\n\n\n\n<li>\u65e2\u5b58\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b<\/li>\n\n\n\n<li>\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u9ad8\u3081\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u9867\u5ba2\u3068\u63a5\u3059\u308b\u4f01\u696d\u306e\u9854\u30fb\u7a93\u53e3\u3067\u3042\u308b\u305f\u3081\u30014\u3064\u306e\u5f79\u5272\u3092\u5341\u5206\u306b\u7406\u89e3\u3057\u3001\u8cea\u306e\u9ad8\u3044\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3092\u76ee\u6307\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u3001\u9867\u5ba2\u304c\u3082\u3064\u8ab2\u984c\u3084\u60a9\u307f\u3092\u89e3\u6d88\u3057\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u308b\u5f79\u5272\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u304c\u6c42\u3081\u308b\u56de\u7b54\u3092\u8fc5\u901f\u304b\u3064\u6b63\u78ba\u306b\u63d0\u4f9b\u3067\u304d\u308b\u3068\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u9ad8\u3081\u3089\u308c\u307e\u3059\u3002\u56f0\u3063\u305f\u3068\u304d\u306b\u983c\u308c\u308b\u5b58\u5728\u3067\u3042\u308b\u3068\u8a8d\u8b58\u3055\u308c\u308c\u3070\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u7d99\u7d9a\u3084\u307b\u304b\u306e\u81ea\u793e\u88fd\u54c1\u306e\u8cfc\u5165\u306b\u3082\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u91cd\u8981\u6027\u3084\u9867\u5ba2\u6e80\u8db3\u5ea6\u3092\u5411\u4e0a\u3055\u305b\u308b\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u308b\u305f\u3081\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/customer-satisfaction-index\/\">\u9867\u5ba2\u6e80\u8db3\u5ea6\u3068\u306f\uff1f\u91cd\u8981\u306a\u7406\u7531\u3084\u5411\u4e0a\u3055\u305b\u308b\u65bd\u7b56\u3001\u6210\u529f\u4e8b\u4f8b\u306a\u3069\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u306e\u610f\u898b\u3092\u3082\u3068\u306b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u9867\u5ba2\u306e\u58f0\u304c\u96c6\u307e\u308b\u90e8\u7f72\u30fb\u90e8\u9580\u3067\u3042\u308b\u305f\u3081\u3001\u8981\u671b\u3084\u610f\u898b\u3092\u4f01\u696d\u306b\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3059\u308b\u5f79\u76ee\u3092\u679c\u305f\u3059\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u7591\u554f\u3084\u610f\u898b\u306f\u3001\u89e3\u6c7a\u3057\u306a\u3051\u308c\u3070\u306a\u3089\u306a\u3044\u8ab2\u984c\u3067\u3042\u308a\u3001\u6539\u5584\u306b\u6b20\u304b\u305b\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u304c\u9867\u5ba2\u306e\u58f0\u3092\u9003\u3055\u305a\u62fe\u3044\u4e0a\u3052\u3001\u55b6\u696d\u3084\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306a\u3069\u306b\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u3001\u6210\u7d04\u7387\u306e\u9ad8\u3044\u8a34\u6c42\u30dd\u30a4\u30f3\u30c8\u306e\u767a\u898b\u3084\u30cb\u30fc\u30ba\u306e\u3042\u308b\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u958b\u767a\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u65e2\u5b58\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u3092\u5411\u4e0a\u3055\u305b\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u4f01\u696d\u306b\u304a\u3051\u308b\u9867\u5ba2\u3068\u306e\u63a5\u70b9\u3067\u3042\u308a\u3001\u4e01\u5be7\u306a\u5bfe\u5fdc\u306b\u3088\u3063\u3066\u95a2\u4fc2\u3092\u69cb\u7bc9\u3059\u308b\u5f79\u5272\u304c\u3042\u308a\u307e\u3059\u3002\u65b0\u898f\u9867\u5ba2\u3084\u6570\u56de\u5229\u7528\u306e\u9867\u5ba2\u3068\u306e\u4fe1\u983c\u95a2\u4fc2\u3092\u69cb\u7bc9\u3067\u304d\u308c\u3070\u6b21\u56de\u306e\u8cfc\u8cb7\u3092\u671f\u5f85\u3067\u304d\u308b\u305f\u3081\u3001\u65e2\u5b58\u9867\u5ba2\u306e\u30ea\u30d4\u30fc\u30c8\u7387\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ea\u30d4\u30fc\u30c8\u7387\u304c\u9ad8\u307e\u308b\u3068\u3001\u5546\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306e\u58f2\u4e0a\u304c\u4e0a\u304c\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u65b0\u898f\u9867\u5ba2\u7372\u5f97\u306b\u6bd4\u3079\u3066\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3067\u304d\u308b\u306e\u3082\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u30ea\u30d4\u30fc\u30c8\u3092\u691c\u8a0e\u3057\u3066\u3082\u3089\u3048\u308b\u3088\u3046\u306b\u3001\u4e01\u5be7\u304b\u3064\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u5bfe\u5fdc\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30ea\u30d4\u30fc\u30c8\u7387\u306b\u3064\u3044\u3066\u306f\u3001\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u8a73\u3057\u304f\u89e3\u8aac\u3057\u3066\u3044\u307e\u3059\u3002\u8a08\u7b97\u65b9\u6cd5\u3084\u6539\u5584\u3059\u308b\u65bd\u7b56\u3092\u77e5\u308a\u305f\u3044\u65b9\u306f\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/service\/repeat-rate\/\">\u30ea\u30d4\u30fc\u30c8\u7387\u3068\u306f\uff1f\u8a08\u7b97\u65b9\u6cd5\u3084\u30ea\u30d4\u30fc\u30bf\u30fc\u7387\u3068\u306e\u9055\u3044\u3001\u4e0a\u3052\u308b\u305f\u3081\u306e\u65bd\u7b56\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u4f01\u696d\u306e\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u9ad8\u3081\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u9867\u5ba2\u3068\u76f4\u63a5\u95a2\u308f\u308b\u90e8\u7f72\u30fb\u90e8\u9580\u3067\u3042\u308b\u305f\u3081\u3001\u4f01\u696d\u306e\u9854\u3067\u3042\u308b\u3053\u3068\u3092\u81ea\u899a\u3057\u3001\u30d6\u30e9\u30f3\u30c9\u30a4\u30e1\u30fc\u30b8\u3092\u5411\u4e0a\u3059\u308b\u5f79\u5272\u304c\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u3084SNS\u306e\u666e\u53ca\u3067\u3001\u3088\u3044\u8a55\u5224\u3082\u60aa\u3044\u8a55\u5224\u3082\u5e83\u304c\u308a\u3084\u3059\u304f\u306a\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5bfe\u5fdc\u3072\u3068\u3064\u3067\u4f01\u696d\u306e\u30a4\u30e1\u30fc\u30b8\u304c\u5909\u308f\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u3067\u4e01\u5be7\u306a\u5bfe\u5fdc\u306f\u4f01\u696d\u30a4\u30e1\u30fc\u30b8\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308b\u305f\u3081\u3001\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u30b5\u30dd\u30fc\u30c8\u306e\u63d0\u4f9b\u3092\u5fb9\u5e95\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u97f3\u58f0\u8a8d\u8b58\u3068AI\u306b\u3088\u308b\u554f\u5408\u305b\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u306f\u3001\u9867\u5ba2\u3068\u306e\u7d99\u7d9a\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u306e\u305f\u3081\u306b\u3001\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002<br>Salesforce\u306e\u30b5\u30dd\u30fc\u30c8\u5c02\u4efb\u30c1\u30fc\u30e0\u304c\u5b9f\u8df5\u3057\u3066\u7d50\u679c\u3092\u51fa\u3057\u3066\u3044\u308b\u3001\u69d8\u3005\u306a\u53d6\u308a\u7d44\u307f\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002\u30b5\u30dd\u30fc\u30c8\u7d44\u7e54\u904b\u55b6\u306e\u8ab2\u984c\u89e3\u6c7a\u306e\u30d2\u30f3\u30c8\u3068\u3057\u3066\u3001\u3054\u6d3b\u7528\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/service-cloud\/all-about-sf-support-team-3\/?d=blog-body-cta-banner2\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"432\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/work-from-home-contact-center-casebook-card.jpg\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/work-from-home-contact-center-casebook-card.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/work-from-home-contact-center-casebook-card.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/work-from-home-contact-center-casebook-card.jpg?w=150&amp;h=84 150w\" sizes=\"auto, 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data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-07.jpg?w=1000\" alt=\"\" class=\"wp-image-17157\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-07.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-07.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-07.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-07.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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class=\"wp-block-list\">\n<li>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/li>\n\n\n\n<li>\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u306e\u62e1\u5145\uff08\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\uff09<\/li>\n\n\n\n<li>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u91cd\u8996<\/li>\n<\/ul>\n\n\n\n<p>\u30c8\u30ec\u30f3\u30c9\u3092\u6349\u3048\u3066\u3001\u9867\u5ba2\u76ee\u7dda\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u5c0e\u5165\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30c8\u30ec\u30f3\u30c9\u306b\u3064\u3044\u3066\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u7d39\u4ecb\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/blog\/customer-service-trends\/\">\u4eca\u6ce8\u76ee\u3059\u3079\u304d5\u3064\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30c8\u30ec\u30f3\u30c9<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u9867\u5ba2\u5bfe\u5fdc\u306e\u81ea\u52d5\u5316<\/strong><\/h3>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\u3001\u30c6\u30ad\u30b9\u30c8\u3084\u97f3\u58f0\u3092\u8a8d\u8b58\u3057\u3001\u81ea\u52d5\u3067\u56de\u7b54\u3059\u308b\u30d7\u30ed\u30b0\u30e9\u30e0\u3067\u3059\u3002\u6280\u8853\u306e\u9032\u6b69\u3067AI\u306e\u7cbe\u5ea6\u304c\u9ad8\u307e\u3063\u305f\u3053\u3068\u3084\u3001SNS\u306e\u666e\u53ca\u306b\u3088\u3063\u3066\u30e6\u30fc\u30b6\u30fc\u304c\u30b9\u30d4\u30fc\u30c7\u30a3\u30fc\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u306b\u6163\u308c\u305f\u3053\u3068\u3067\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u5c0e\u5165\u304c\u9032\u307f\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3067\u9867\u5ba2\u306e\u8cea\u554f\u3078\u306e\u81ea\u52d5\u56de\u7b54\u304c\u53ef\u80fd\u306b\u306a\u308a\u3001\u7591\u554f\u306e\u30b9\u30e0\u30fc\u30ba\u306a\u89e3\u6c7a\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u3063\u305f\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5de5\u6570\u3092\u524a\u6e1b\u3067\u304d\u305f\u308a\u3059\u308b\u52b9\u679c\u3092\u671f\u5f85\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306f\u8907\u96d1\u306a\u8cea\u554f\u3078\u306e\u5bfe\u5fdc\u306f\u82e6\u624b\u3067\u3059\u3002\u81ea\u52d5\u5bfe\u5fdc\u3067\u304d\u308b\u554f\u3044\u5408\u308f\u305b\u306f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u4efb\u305b\u3001\u8907\u96d1\u306a\u554f\u3044\u5408\u308f\u305b\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u5bfe\u5fdc\u3059\u308b\u3068\u3044\u3063\u305f\u4f7f\u3044\u5206\u3051\u3092\u304a\u3053\u306a\u3046\u30b9\u30bf\u30a4\u30eb\u304c\u4e00\u822c\u7684\u306b\u306a\u308a\u3064\u3064\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3064\u3044\u3066\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u8a73\u3057\u304f\u77e5\u308a\u305f\u3044\u65b9\u306f\u305c\u3072\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/chatbot\/\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u6d3b\u7528\u306e\u30b3\u30c4\u30fb\u5c0e\u5165\u4e8b\u4f8b\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u306e\u62e1\u5145\uff08\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u5316\uff09<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u3053\u308c\u307e\u3067\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u304c\u4e00\u822c\u7684\u3067\u3057\u305f\u304c\u3001\u30c1\u30e3\u30c3\u30c8\u3084SNS\u306a\u3069\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u624b\u6bb5\u304c\u5897\u3048\u305f\u3053\u3068\u3067\u3001\u554f\u3044\u5408\u308f\u305b\u30c1\u30e3\u30cd\u30eb\u304c\u62e1\u5145\u3055\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30e6\u30fc\u30b6\u30fc\u306b\u3068\u3063\u3066\u306f\u5229\u7528\u3057\u3084\u3059\u3044\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u554f\u3044\u5408\u308f\u305b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u6163\u308c\u306a\u3044\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3088\u308b\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u4f01\u696d\u306f\u3001\u30c1\u30e3\u30cd\u30eb\u3092\u62e1\u5145\u3059\u308b\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3082\u8cea\u306e\u9ad8\u3044\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u4f53\u5236\u3092\u6574\u3048\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u5404\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u5bfe\u3057\u3066\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u3084\u9867\u5ba2\u5bfe\u5fdc\u306e\u6539\u5584\u306b\u751f\u304b\u3059\u3053\u3068\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u5b9f\u73fe\u306e\u624b\u9806\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u3042\u308f\u305b\u3066\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/hub\/marketing\/what-is-omnichannel\/\">\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u3084O2O\u3068\u306e\u9055\u3044\u3001\u5b9f\u73fe\u3055\u305b\u308b\u305f\u3081\u306e\u624b\u9806\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u306e\u91cd\u8996<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\u3001\u9867\u5ba2\u4f53\u9a13\u3084\u9867\u5ba2\u7d4c\u9a13\u4fa1\u5024\u3068\u8a33\u3055\u308c\u308b\u6982\u5ff5\u3067\u3001\u8fd1\u5e74\u30d3\u30b8\u30cd\u30b9\u306e\u73fe\u5834\u3067\u91cd\u8981\u8996\u3055\u308c\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u3082\u91cd\u8981\u306a\u8003\u3048\u65b9\u3067\u3042\u308a\u3001\u9867\u5ba2\u5bfe\u5fdc\u306e\u4ed8\u52a0\u4fa1\u5024\u3068\u3057\u3066\u60f3\u50cf\u4ee5\u4e0a\u306e\u6e80\u8db3\u3084\u559c\u3073\u306a\u3069\u3092\u4e0e\u3048\u308b\u30b5\u30fc\u30d3\u30b9\u304c\u6c42\u3081\u3089\u308c\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u304c\u9ad8\u307e\u308b\u3053\u3068\u3067\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u7372\u5f97\u3084\u3001\u30ea\u30d4\u30fc\u30bf\u30fc\u306e\u767a\u4fe1\u3092\u304d\u3063\u304b\u3051\u3068\u3057\u305f\u96c6\u5ba2\u306a\u3069\u3092\u671f\u5f85\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3092\u9ad8\u3081\u305f\u4e8b\u4f8b\u3084\u5411\u4e0a\u3059\u308b\u30b3\u30c4\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u305c\u3072\u30c1\u30a7\u30c3\u30af\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/customer-experience\/\">\u30ab\u30b9\u30bf\u30de\u30fc\u30a8\u30af\u30b9\u30da\u30ea\u30a8\u30f3\u30b9\u3068\u306f\uff1f\u9ad8\u3081\u305f\u4e8b\u4f8b\u3068\u9ad8\u3081\u308b\u305f\u3081\u306e\u30b3\u30c4\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u62c5\u5f53\u3059\u308b\u4eba\u6750\u306b\u6c42\u3081\u3089\u308c\u308b\u30b9\u30ad\u30eb-\u5411\u3044\u3066\u3044\u308b\u4eba\u306e\u7279\u5fb4\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u62c5\u5f53\u3059\u308b\u4eba\u6750\u306b\u6c42\u3081\u3089\u308c\u308b\u30b9\u30ad\u30eb\u30fb\u5411\u3044\u3066\u3044\u308b\u4eba\u306e\u7279\u5fb4<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0fbedae75f&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0fbedae75f\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-08.jpg?w=1000\" alt=\"\" class=\"wp-image-17158\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-08.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-08.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-08.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-08.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 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class=\"wp-block-list\">\n<li>\u30eb\u30fc\u30eb\u8a2d\u5b9a\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u3067\u4f53\u5236\u3092\u6574\u3048\u308b<\/li>\n\n\n\n<li>KPI\u3092\u660e\u78ba\u306b\u3059\u308b<\/li>\n\n\n\n<li>\u9867\u5ba2\u60c5\u5831\u3092\u793e\u5185\u3067\u5171\u6709\u3059\u308b<\/li>\n\n\n\n<li>\u7814\u4fee\u3067\u30b9\u30bf\u30c3\u30d5\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u3059<\/li>\n\n\n\n<li>\u9867\u5ba2\u306e\u58f0\u3092\u53cd\u6620\u3057\u8ab2\u984c\u3092\u5148\u56de\u308a\u3057\u3066\u89e3\u6c7a\u3059\u308b<\/li>\n\n\n\n<li>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u691c\u8a0e\u3059\u308b<\/li>\n\n\n\n<li>\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/li>\n<\/ul>\n\n\n\n<p>\u62c5\u5f53\u8005\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u306f\u3082\u3061\u308d\u3093\u3067\u3059\u304c\u3001\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306e\u69cb\u7bc9\u3082\u5927\u5207\u3067\u3042\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u5168\u4f53\u3067\u306e\u53d6\u308a\u7d44\u307f\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30eb\u30fc\u30eb\u8a2d\u5b9a\u3084\u30de\u30cb\u30e5\u30a2\u30eb\u4f5c\u6210\u3067\u4f53\u5236\u3092\u6574\u3048\u308b<\/strong><\/h3>\n\n\n\n<p>\u4e00\u90e8\u306e\u30d9\u30c6\u30e9\u30f3\u62c5\u5f53\u8005\u3060\u3051\u304c\u5bfe\u5fdc\u30ce\u30a6\u30cf\u30a6\u3092\u62b1\u3048\u8fbc\u3080\u300c\u5c5e\u4eba\u5316\u300d\u3002\u3053\u308c\u306f\u300c\u5bfe\u5fdc\u54c1\u8cea\u306e\u3070\u3089\u3064\u304d\u300d\u3092\u751f\u3080\u3060\u3051\u3067\u306a\u304f\u3001\u300c\u62c5\u5f53\u8005\u4e0d\u5728\u6642\u306e\u696d\u52d9\u505c\u6ede\u300d\u3084\u300c\u9000\u8077\u306b\u3088\u308b\u30ce\u30a6\u30cf\u30a6\u55aa\u5931\u300d\u3068\u3044\u3063\u305f\u6df1\u523b\u306a\u30ea\u30b9\u30af\u306b\u76f4\u7d50\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u30b9\u30c6\u30c3\u30d71-\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u69cb\u7bc9\u3057-\u60c5\u5831\u3092-\u8cc7\u7523-\u3068\u3057\u3066\u5171\u6709\u3059\u308b\">\u30b9\u30c6\u30c3\u30d71\uff1a\u30ca\u30ec\u30c3\u30b8\u30d9\u30fc\u30b9\u3092\u69cb\u7bc9\u3057\u3001\u60c5\u5831\u3092\u300c\u8cc7\u7523\u300d\u3068\u3057\u3066\u5171\u6709\u3059\u308b<\/h4>\n\n\n\n<p>\u307e\u305a\u306f\u3001\u500b\u4eba\u306e\u8a18\u61b6\u306b\u983c\u3063\u3066\u3044\u308b\u60c5\u5831\u3092\u3001\u30c1\u30fc\u30e0\u306e\u300c\u8cc7\u7523\u300d\u3068\u3057\u3066\u4e00\u5143\u5316\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u9867\u5ba2\u3054\u3068\u306e\u904e\u53bb\u306e\u5bfe\u5fdc\u5c65\u6b74\u3001\u7279\u8a18\u4e8b\u9805<\/li>\n\n\n\n<li>\u88fd\u54c1\u3084\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8a73\u7d30\u306a\u4ed5\u69d8<\/li>\n\n\n\n<li>\u3088\u304f\u3042\u308b\u8cea\u554f\uff08FAQ\uff09\u3068\u305d\u306e\u6a21\u7bc4\u56de\u7b54<\/li>\n\n\n\n<li>\u904e\u53bb\u306b\u767a\u751f\u3057\u305f\u30c8\u30e9\u30d6\u30eb\u3068\u305d\u306e\u89e3\u6c7a\u7b56<\/li>\n<\/ul>\n\n\n\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306a\u91cd\u8981\u306a\u60c5\u5831\u3092\u3001\u4ee5\u4e0b\u306e\u65b9\u6cd5\u3067\u30c1\u30fc\u30e0\u306b\u5171\u6709\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u30c4\u30fc\u30eb\u306e\u6d3b\u7528\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000\u3000<\/td><td>Salesforce Service Cloud\u306e\u3088\u3046\u306aCRM\u3084\u3001Zendesk\u3001Notion\u3068\u3044\u3063\u305f\u30ca\u30ec\u30c3\u30b8\u5171\u6709\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3057\u307e\u3059\u3002\u30c4\u30fc\u30eb\u9078\u5b9a\u306e\u969b\u306f\u300c\u691c\u7d22\u306e\u3057\u3084\u3059\u3055\u300d\u3084\u300c\u66f4\u65b0\u306e\u624b\u8efd\u3055\u300d\u3092\u91cd\u8996\u3057\u307e\u3057\u3087\u3046\u3002<\/td><\/tr><tr><td>\u30eb\u30fc\u30eb\u306e\u5fb9\u5e95<\/td><td>\u300c\u9867\u5ba2\u5bfe\u5fdc\u304c\u5b8c\u4e86\u3057\u305f\u30895\u5206\u4ee5\u5185\u306b\u5fc5\u305a\u5bfe\u5fdc\u8a18\u9332\u3092\u6b8b\u3059\u300d\u300c\u65b0\u3057\u3044\u8cea\u554f\u3092\u53d7\u3051\u305f\u3089\u3001\u305d\u306e\u65e5\u306e\u3046\u3061\u306bFAQ\u5019\u88dc\u3068\u3057\u3066\u767b\u9332\u3059\u308b\u300d\u3068\u3044\u3063\u305f\u5177\u4f53\u7684\u306a\u904b\u7528\u30eb\u30fc\u30eb\u3092\u5b9a\u3081\u3001\u30c1\u30fc\u30e0\u5168\u54e1\u3067\u5fb9\u5e95\u3059\u308b\u3053\u3068\u304c\u6210\u529f\u306e\u9375\u3067\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u30b9\u30c6\u30c3\u30d72-\u751f\u304d\u305f\u30de\u30cb\u30e5\u30a2\u30eb-\u3092\u4f5c\u6210\u3057-\u8ab0\u3067\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u72b6\u614b\u3092\u6574\u3048\u308b\">\u30b9\u30c6\u30c3\u30d72\uff1a\u300c\u751f\u304d\u305f\u30de\u30cb\u30e5\u30a2\u30eb\u300d\u3092\u4f5c\u6210\u3057\u3001\u8ab0\u3067\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u72b6\u614b\u3092\u6574\u3048\u308b<\/h4>\n\n\n\n<p>\u6b21\u306b\u3001\u5171\u6709\u3055\u308c\u305f\u60c5\u5831\u3092\u3082\u3068\u306b\u3001\u8ab0\u3067\u3082\u4e00\u5b9a\u306e\u54c1\u8cea\u3067\u696d\u52d9\u3092\u9042\u884c\u3067\u304d\u308b\u305f\u3081\u306e\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u6574\u5099\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u5fc5\u8981\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u306e\u4f8b\u306f\u3001\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u696d\u52d9\u30d5\u30ed\u30fc\u56f3<\/td><td>\u554f\u3044\u5408\u308f\u305b\u767a\u751f\u304b\u3089\u30af\u30ed\u30fc\u30ba\u307e\u3067\u306e\u6d41\u308c\u3092\u8996\u899a\u7684\u306b\u793a\u3057\u305f\u3082\u306e<\/td><\/tr><tr><td>\u5fdc\u5bfe\u30b9\u30af\u30ea\u30d7\u30c8\u96c6<\/td><td>\u65b0\u898f\u554f\u3044\u5408\u308f\u305b\u6642\u3001\u30af\u30ec\u30fc\u30e0\u767a\u751f\u6642\u306a\u3069\u3001\u30b7\u30fc\u30f3\u5225\u306e\u5177\u4f53\u7684\u306a\u4f1a\u8a71\u4f8b<\/td><\/tr><tr><td>FAQ\u3068\u305d\u306e\u56de\u7b54\u96c6<\/td><td>\u9867\u5ba2\u5411\u3051\u306eFAQ\u3068\u306f\u5225\u306b\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u53c2\u7167\u3059\u308b\u305f\u3081\u306e\u3088\u308a\u8a73\u7d30\u306a\u56de\u7b54\u3084\u88dc\u8db3\u60c5\u5831\u3092\u307e\u3068\u3081\u305f\u3082\u306e<\/td><\/tr><tr><td>\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u30eb\u30fc\u30eb\u3000\u3000\u3000<\/td><td>\u81ea\u8eab\u306e\u624b\u306b\u8ca0\u3048\u306a\u3044\u554f\u984c\u304c\u767a\u751f\u3057\u305f\u969b\u306b\u3001\u300c\u8ab0\u306b\u300d\u300c\u3069\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u300d\u300c\u4f55\u3092\u300d\u5831\u544a\u30fb\u76f8\u8ac7\u3059\u308b\u306e\u304b\u3092\u660e\u78ba\u306b\u5b9a\u3081\u305f\u3082\u306e<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u4e0a\u8a18\u306e\u3088\u3046\u306a\u30de\u30cb\u30e5\u30a2\u30eb\u3092\u4f5c\u6210\u3057\u305f\u3089\u3001\u904b\u7528\u3057\u3066\u3044\u304f\u305f\u3081\u306b\u306f\u3001\u4e0b\u8a18\u306e\u3088\u3046\u306a\u6587\u5316\u3092\u30c1\u30fc\u30e0\u306b\u91b8\u6210\u3059\u308b\u306e\u304c\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table\"><table><tbody><tr><td>\u5b8c\u74a7\u3092\u76ee\u6307\u3055\u306a\u3044\u59ff\u52e2\u3000\u3000\u3000\u3000\u3000\u3000<\/td><td>\u307e\u305a\u306f\u6700\u3082\u554f\u3044\u5408\u308f\u305b\u306e\u591a\u3044\u5185\u5bb9\u304b\u3089\u4f5c\u308a\u59cb\u3081\u3001\u5c11\u3057\u305a\u3064\u62e1\u5145\u3057\u3066\u3044\u304d\u307e\u3057\u3087\u3046\u3002<\/td><\/tr><tr><td>\u5b9a\u671f\u7684\u306a\u66f4\u65b0<\/td><td>\u6708\u306b\u4e00\u5ea6\u306f\u898b\u76f4\u3057\u3001\u60c5\u5831\u304c\u53e4\u304f\u306a\u3063\u3066\u3044\u306a\u3044\u304b\u3001\u3088\u308a\u826f\u3044\u5bfe\u5fdc\u65b9\u6cd5\u306f\u306a\u3044\u304b\u3092\u78ba\u8a8d\u3059\u308b\u300c\u66f4\u65b0\u4f1a\u8b70\u300d\u3092\u5b9f\u65bd\u3059\u308b\u306e\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>KPI\u3092\u660e\u78ba\u306b\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u3092\u9ad8\u3081\u308b\u305f\u3081\u306b\u306f\u3001\u6210\u679c\u3092\u6b63\u3057\u304f\u628a\u63e1\u3057\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3059\u3053\u3068\u304c\u5927\u5207\u3067\u3042\u308b\u305f\u3081\u3001\u6307\u6a19\u3068\u306a\u308bKPI\u306e\u8a2d\u5b9a\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>KPI\u3068\u306f\u76ee\u6a19\u3092\u6570\u5024\u5316\u3059\u308b\u305f\u3081\u306e\u6307\u6a19\u3067\u3001\u76ee\u6a19\u9054\u6210\u3078\u306e\u9032\u6357\u72b6\u6cc1\u304c\u660e\u3089\u304b\u306b\u306a\u308a\u3001\u8ab2\u984c\u767a\u898b\u306b\u3064\u306a\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3051\u308bKPI\u306e\u4f8b\u306f\u3001\u4ee5\u4e0b\u306e\u3068\u304a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure class=\"wp-block-table is-style-header-highlight\"><table><thead><tr><th>\u9805\u76ee\u4f8b<\/th><th>\u8a73\u7d30<\/th><\/tr><\/thead><tbody><tr><td>FCR\uff08First Contact Resolution\uff09<\/td><td>\u521d\u56de\u3067\u89e3\u6c7a\u3067\u304d\u305f\u554f\u3044\u5408\u308f\u305b\u306e\u5272\u5408<\/td><\/tr><tr><td>\u5bfe\u5fdc\u4ef6\u6570<\/td><td>1\u65e5\u306b\u5bfe\u5fdc\u3057\u305f\u4ef6\u6570<\/td><\/tr><tr><td>\u89e3\u6c7a\u7387<\/td><td>\u89e3\u6c7a\u3067\u304d\u305f\u554f\u3044\u5408\u308f\u305b\u306e\u5272\u5408<\/td><\/tr><tr><td>\u5fdc\u7b54\u901f\u5ea6<\/td><td>\u7740\u4fe1\u304b\u3089\u5bfe\u5fdc\u3092\u958b\u59cb\u3059\u308b\u307e\u3067\u306e\u6642\u9593<\/td><\/tr><tr><td>\u5fdc\u7b54\u7387<\/td><td>\u7740\u4fe1\u306b\u5bfe\u3057\u3066\u5fdc\u7b54\u3057\u305f\u5272\u5408<\/td><\/tr><\/tbody><\/table><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u4e0a\u8a18\u306eKPI\u3092\u4f8b\u306b\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u73fe\u72b6\u3092\u628a\u63e1\u3057\u3001\u8ab2\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3067\u8cea\u306e\u9ad8\u3044\u30b5\u30dd\u30fc\u30c8\u3092\u5b9f\u73fe\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u304a\u3044\u3066\u306f\u3001KPI\u306e\u6570\u5024\u3060\u3051\u3067\u306f\u5224\u65ad\u3067\u304d\u306a\u3044\u70b9\u304c\u3042\u308b\u3053\u3068\u3082\u77e5\u3063\u3066\u304a\u304d\u307e\u3057\u3087\u3046\u3002\u305f\u3068\u3048\u3070\u3001\u5bfe\u5fdc\u4ef6\u6570\u306f\u591a\u3051\u308c\u3070\u591a\u3044\u307b\u3069\u3088\u3044\u308f\u3051\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u3002\u3072\u3068\u308a\u5f53\u305f\u308a\u306e\u4ef6\u6570\u304c\u591a\u3044\u5834\u5408\u306b\u306f\u3001\u8ca0\u62c5\u304c\u5927\u304d\u304f\u306a\u3063\u3066\u3044\u308b\u53ef\u80fd\u6027\u304c\u8003\u3048\u3089\u308c\u307e\u3059\u3002\u6570\u5024\u3060\u3051\u3092\u78ba\u8a8d\u3057\u3066\u73fe\u5728\u306e\u72b6\u6cc1\u3084\u8ab2\u984c\u3092\u5206\u6790\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>KPI\u306e\u8a2d\u5b9a\u65b9\u6cd5\u3084\u30e1\u30ea\u30c3\u30c8\u3001KGI\u3068\u306e\u9055\u3044\u306a\u3069\u306f\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u89e3\u8aac\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u3042\u308f\u305b\u3066\u53c2\u8003\u306b\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p>&gt; <a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/kpi\/\">KPI\u3068\u306f\uff1fKGI\u3068\u306e\u9055\u3044\u3084\u8a2d\u5b9a\u306e\u65b9\u6cd5\u3001\u30e1\u30ea\u30c3\u30c8\u3092\u89e3\u8aac<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u60c5\u5831\u3092\u793e\u5185\u3067\u5171\u6709\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u9867\u5ba2\u305d\u308c\u305e\u308c\u306b\u9069\u3057\u305f\u5bfe\u5fdc\u3092\u6c42\u3081\u3089\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u307e\u305a\u9867\u5ba2\u306b\u3064\u3044\u3066\u77e5\u308b\u3053\u3068\u304c\u5927\u5207\u3067\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u3063\u3066\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u628a\u63e1\u3057\u3066\u3044\u308b\u60c5\u5831\u304c\u7570\u306a\u308b\u5834\u5408\u3001\u5bfe\u5fdc\u306e\u8cea\u306b\u30d0\u30e9\u3064\u304d\u304c\u751f\u307e\u308c\u3084\u3059\u304f\u3001\u78ba\u8a8d\u306b\u3068\u3082\u306a\u3063\u3066\u5bfe\u5fdc\u306b\u9045\u308c\u304c\u51fa\u3084\u3059\u3044\u305f\u3081\u3001\u7d44\u7e54\u5168\u4f53\u306b\u60c5\u5831\u5171\u6709\u3092\u304a\u3053\u306a\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u904e\u53bb\u306b\u767a\u751f\u3057\u305f\u30c8\u30e9\u30d6\u30eb\u3084\u554f\u3044\u5408\u308f\u305b\u306e\u5185\u5bb9\u3092\u628a\u63e1\u3067\u304d\u3066\u3044\u308c\u3070\u3001\u8ab0\u304c\u5bfe\u5fdc\u3057\u3066\u3082\u30c8\u30e9\u30d6\u30eb\u304c\u8d77\u3053\u3089\u306a\u3044\u3088\u3046\u6ce8\u610f\u3057\u3066\u3084\u308a\u3068\u308a\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4e00\u3064\u3072\u3068\u3064\u306e\u5bfe\u5fdc\u3084\u7d50\u679c\u306a\u3069\u3092\u9867\u5ba2\u60c5\u5831\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u84c4\u7a4d\u3057\u3001\u793e\u5185\u3067\u5171\u6709\u3059\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306b\u304b\u304b\u308f\u3089\u305a\u524d\u56de\u3088\u308a\u3082\u512a\u308c\u305f\u5bfe\u5fdc\u304c\u3067\u304d\u308b\u4f53\u5236\u3092\u69cb\u7bc9\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u7814\u4fee\u3067\u30b9\u30bf\u30c3\u30d5\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u3059\"><strong>\u7814\u4fee\u3067\u30b9\u30bf\u30c3\u30d5\u306e\u30b9\u30ad\u30eb\u30a2\u30c3\u30d7\u3092\u76ee\u6307\u3059<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u5f37\u5316\u306e\u305f\u3081\u306b\u3001\u7814\u4fee\u3092\u5b9f\u65bd\u3057\u307e\u3057\u3087\u3046\u3002\u5ea7\u5b66\u3084\u5b9f\u6280\u306a\u3069\u3067\u5fc5\u8981\u306a\u77e5\u8b58\u3084\u6280\u8853\u3092\u5b66\u3073\u3001\u5b9f\u8df5\u3067\u30b9\u30e0\u30fc\u30ba\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u30b9\u30bf\u30c3\u30d5\u3092\u80b2\u6210\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u306f\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u6df1\u3044\u7406\u89e3\u3082\u6c42\u3081\u3089\u308c\u307e\u3059\u3002\u9867\u5ba2\u306e\u8cea\u554f\u306b\u3059\u3070\u3084\u304f\u7b54\u3048\u3089\u308c\u308b\u3088\u3046\u306b\u3001\u5b9a\u671f\u7684\u306b\u52c9\u5f37\u4f1a\u3092\u5b9f\u65bd\u3059\u308b\u306e\u3082\u304a\u3059\u3059\u3081\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u307b\u304b\u306b\u3082\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u81ea\u793e\u88fd\u54c1\u3092\u7a4d\u6975\u7684\u306b\u4f7f\u7528\u3057\u3066\u3082\u3089\u3063\u305f\u308a\u3001\u65e5\u3005\u306e\u696d\u52d9\u306e\u4e2d\u3067\u90e8\u4e0b\u306b\u5bfe\u3057\u77e5\u8b58\u3084\u6280\u8853\u3092\u63d0\u4f9b\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u30b9\u30bf\u30c3\u30d5\u4e00\u4eba\u3072\u3068\u308a\u306e\u6210\u9577\u3092\u4fc3\u3057\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u30ec\u30d9\u30eb\u3092\u5e95\u4e0a\u3052\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u9867\u5ba2\u306e\u58f0\u3092\u53cd\u6620\u3057\u8ab2\u984c\u3092\u5148\u56de\u308a\u3057\u3066\u89e3\u6c7a\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u306b\u95a2\u3059\u308b\u8cea\u554f\u56de\u7b54\u3084\u30c8\u30e9\u30d6\u30eb\u5bfe\u5fdc\u306e\u591a\u3044\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5834\u5408\u3001\u8ab2\u984c\u3092\u5148\u56de\u308a\u3057\u3066\u81ea\u5df1\u89e3\u6c7a\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3092\u3064\u304f\u308a\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u4ef6\u6570\u304c\u5897\u3048\u308b\u3068\u30b9\u30bf\u30c3\u30d5\u306e\u8ca0\u62c5\u306b\u306a\u308a\u3001\u30b5\u30dd\u30fc\u30c8\u54c1\u8cea\u304c\u4f4e\u4e0b\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>FAQ\u3084\u3088\u304f\u3042\u308b\u8cea\u554f\u3092\u5145\u5b9f\u3055\u305b\u305f\u308a\u3001\u88fd\u54c1\u30fb\u30b5\u30fc\u30d3\u30b9\u3092\u6539\u5584\u3057\u305f\u308a\u3067\u304d\u308c\u3070\u3001\u554f\u3044\u5408\u308f\u305b\u306b\u3064\u306a\u304c\u308b\u4ef6\u6570\u304c\u6e1b\u5c11\u3059\u308b\u3067\u3057\u3087\u3046\u3002FAQ\u306e\u66f4\u65b0\u3084\u9867\u5ba2\u306e\u58f0\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u4ed5\u7d44\u307f\u306b\u843d\u3068\u3057\u8fbc\u307f\u3001\u3053\u307e\u3081\u306b\u5148\u56de\u308a\u3067\u304d\u308b\u4f53\u5236\u3065\u304f\u308a\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u691c\u8a0e\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u8cea\u306f\u3001\u30b5\u30dd\u30fc\u30c8\u306b\u5fc5\u8981\u306a\u30ce\u30a6\u30cf\u30a6\u3084\u30ea\u30bd\u30fc\u30b9\u304c\u6c42\u3081\u3089\u308c\u308b\u305f\u3081\u3001\u81ea\u793e\u3067\u306e\u5bfe\u5fdc\u304c\u96e3\u3057\u3044\u5834\u5408\u306b\u306f\u30a2\u30a6\u30c8\u30bd\u30fc\u30b7\u30f3\u30b0\u3092\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u5c02\u9580\u7684\u306a\u30ce\u30a6\u30cf\u30a6\u3092\u3082\u3064\u696d\u8005\u306b\u4e00\u4efb\u3067\u304d\u3001\u81ea\u793e\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u78ba\u4fdd\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002\u7d4c\u55b6\u3084\u55b6\u696d\u306a\u3069\u306e\u30b3\u30a2\u696d\u52d9\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u58f2\u4e0a\u5897\u52a0\u306b\u3064\u306a\u3052\u3089\u308c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3060\u3057\u3001\u5c06\u6765\u7684\u306b\u81ea\u793e\u3067\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3092\u8a2d\u7f6e\u3057\u305f\u3044\u5834\u5408\u3001\u30ce\u30a6\u30cf\u30a6\u306e\u84c4\u7a4d\u304c\u96e3\u3057\u304f\u306a\u308b\u70b9\u306b\u6ce8\u610f\u304c\u5fc5\u8981\u3067\u3059\u3002\u59d4\u8a17\u5148\u304b\u3089\u30c7\u30fc\u30bf\u3092\u5171\u6709\u3057\u3066\u3082\u3089\u3063\u305f\u308a\u3001\u4e00\u90e8\u306e\u9867\u5ba2\u5bfe\u5fdc\u3092\u81ea\u793e\u3067\u5b9f\u65bd\u3057\u305f\u308a\u3057\u3066\u3001\u81ea\u793e\u3067\u3082\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3067\u306f\u3001\u9867\u5ba2\u306b\u3042\u3063\u305f\u5bfe\u5fdc\u3092\u884c\u3046\u305f\u3081\u306b\u9867\u5ba2\u60c5\u5831\u306e\u7ba1\u7406\u30fb\u5171\u6709\u304c\u91cd\u8981\u306b\u306a\u308b\u305f\u3081\u3001\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u306e\u304c\u52b9\u679c\u7684\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u60c5\u5831\u3092\u4e00\u5143\u7ba1\u7406\u3057\u306a\u304c\u3089\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u3067\u5168\u4f53\u306b\u5171\u6709\u3067\u304d\u308b\u305f\u3081\u3001\u5fc5\u8981\u306a\u60c5\u5831\u3092\u6d3b\u7528\u3057\u305f\u9069\u5207\u306a\u9867\u5ba2\u5bfe\u5fdc\u304c\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u62c5\u5f53\u8005\u306e\u7a3c\u50cd\u72b6\u6cc1\u3084\u30c1\u30fc\u30e0\u5168\u4f53\u306e\u6210\u679c\u306a\u3069\u3092\u7ba1\u7406\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3082\u3042\u308b\u305f\u3081\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u904b\u55b6\u3084\u5f37\u5316\u306b\u3082\u6d3b\u7528\u3067\u304d\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306eai\u6d3b\u7528\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306eAI\u6d3b\u7528<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0fbedb3e42&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0fbedb3e42\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"362\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-09.jpg?w=1000\" alt=\"\" class=\"wp-image-17159\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-09.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-09.jpg?w=300&amp;h=109 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-09.jpg?w=768&amp;h=278 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-09.jpg?w=150&amp;h=54 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306f\u3001\u8fd1\u5e74\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3088\u308b\u5bfe\u5fdc\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3092\u306f\u3058\u3081\u3068\u3057\u305fAI\u5bfe\u5fdc\u304c\u666e\u53ca\u3057\u306f\u3058\u3081\u3066\u3044\u307e\u3059\u3002\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3078\u306eAI\u6d3b\u7528\u4e8b\u4f8b\u3068\u3057\u3066\u3001\u30bb\u30fc\u30eb\u30b9\u30d5\u30a9\u30fc\u30b9\u306e\u300cService Cloud\u300d\u306b\u642d\u8f09\u3055\u308c\u305fAI\u300c<a href=\"https:\/\/www.salesforce.com\/jp\/service\/ai\/\">Einstein<\/a>\u300d\u3092\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cEinstein\u300d\u3067\u306f\u3001\u9867\u5ba2\u304b\u3089\u306e\u8cea\u554f\u306b\u5bfe\u3059\u308b\u56de\u7b54\u3092AI\u3067\u81ea\u52d5\u751f\u6210\u3057\u305f\u308a\u3001\u9867\u5ba2\u3068\u306e\u4f1a\u8a71\u5185\u5bb9\u3068\u3057\u3066\u554f\u984c\u3084\u89e3\u6c7a\u7b56\u3092\u307e\u3068\u3081\u3066\u30ca\u30ec\u30c3\u30b8\u3092\u84c4\u7a4d\u3057\u305f\u308a\u3059\u308b\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u5e45\u5e83\u3044\u30b7\u30fc\u30f3\u306b\u6d3b\u7528\u53ef\u80fd\u3067\u3059\u3002\u30dc\u30c3\u30c8\u30d3\u30eb\u30c0\u30fc\u3092\u6d3b\u7528\u3059\u308c\u3070\u3001\u6570\u56de\u306e\u30af\u30ea\u30c3\u30af\u3067\u30de\u30eb\u30c1\u30c1\u30e3\u30cd\u30eb\u306b\u5bfe\u5fdc\u3057\u305f\u591a\u8a00\u8a9e\u30dc\u30c3\u30c8\u3092\u7acb\u3061\u4e0a\u3052\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306b\u6d3b\u7528\u3067\u304d\u308bAI\u306f\u3001Service Cloud\u4ee5\u5916\u306b\u3082\u6570\u591a\u304f\u3042\u308b\u306e\u3067\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3084\u76ee\u7684\u306b\u3042\u308f\u305b\u3066\u5c0e\u5165\u3059\u308bAI\u3092\u691c\u8a0e\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u3078\u306eai\u5c0e\u5165\u306b\u306f-service-cloud\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u90e8\u9580\u3078\u306eAI\u5c0e\u5165\u306b\u306f\u300cService Cloud\u300d<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69d0fbedb4979&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69d0fbedb4979\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"455\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-10.jpg?w=1000\" alt=\"\" class=\"wp-image-17160\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-10.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-10.jpg?w=300&amp;h=137 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-10.jpg?w=768&amp;h=349 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/jp-customer-suppoort-job-10.jpg?w=150&amp;h=68 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" 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Cloud\u304c\u6c17\u306b\u306a\u308b\u65b9\u306b\u5411\u3051\u3066\u3001\u88fd\u54c1\u30c7\u30e2\u52d5\u753b\u3068\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u7121\u6599\u3067\u63d0\u4f9b\u3057\u3066\u3044\u308b\u306e\u3067\u3001\u4f7f\u7528\u611f\u3084\u6a5f\u80fd\u3092\u78ba\u304b\u3081\u305f\u3044\u65b9\u306f\u305c\u3072\u4ee5\u4e0b\u306e\u30d5\u30a9\u30fc\u30e0\u304b\u3089\u304a\u7533\u3057\u8fbc\u307f\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<p><strong><a href=\"https:\/\/www.salesforce.com\/jp\/form\/demo\/crm-service-demos\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 Service Cloud\u306e\u30c7\u30e2\u52d5\u753b\u306f\u3053\u3061\u3089<\/a><br><a href=\"https:\/\/www.salesforce.com\/jp\/form\/signup\/freetrial-service\/?d=blog-body-cta-text\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 Service Cloud\u306e30\u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u306f\u3053\u3061\u3089<\/a><\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" 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\/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u3068\u306f\u3001\u9867\u5ba2\u5bfe\u5fdc\u3092\u62c5\u5f53\u3059\u308b\u90e8\u7f72\u30fb\u90e8\u9580\u3067\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u30a2\u30c3\u30d7\u3084\u30d6\u30e9\u30f3\u30c7\u30a3\u30f3\u30b0\u306a\u3069\u306e\u5f79\u5272\u3092\u62c5\u3044\u307e\u3059\u3002\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30dd\u30fc\u30c8\u306e\u696d\u52d9\u5185\u5bb9\u3084\u5f79\u5272\u3001\u6210\u679c\u3092\u9ad8\u3081\u308b\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":53,"featured_media":17161,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"4ea24a0eb2ab4ae6ba8c2c976bd89123","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[27,299,298],"sf_content_type":[],"blog":[606,631,648],"coauthors":[2],"class_list":["post-10886","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-careers","sf_topic-service-cloud","sf_topic-service","blog-service-cloud","blog-service","blog-careers"],"yoast_head":"<!-- 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