{"id":11466,"date":"2025-09-03T09:40:46","date_gmt":"2025-09-03T00:40:46","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=11466"},"modified":"2025-09-03T09:40:47","modified_gmt":"2025-09-03T00:40:47","slug":"jp-online-customer-service","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-online-customer-service\/","title":{"rendered":"\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3068\u306f\uff1f\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3068\u5c0e\u5165\u306e\u30b3\u30c4\u3001\u6210\u529f\u4e8b\u4f8b4\u9078\u3092\u89e3\u8aac"},"content":{"rendered":"\n<p>\u300cEC\u30b5\u30a4\u30c8\u306e\u8cfc\u5165\u7387\u304c\u4f38\u3073\u60a9\u3093\u3067\u3044\u308b\u300d<br>\u300c\u5e97\u8217\u306b\u6765\u3089\u308c\u306a\u3044\u304a\u5ba2\u3055\u307e\u306b\u3082\u30a2\u30d7\u30ed\u30fc\u30c1\u3057\u305f\u3044\u300d<\/p>\n\n\n\n<p>\u3053\u306e\u3088\u3046\u306a\u8ab2\u984c\u3092\u304a\u6301\u3061\u3067\u306f\u306a\u3044\u3067\u3057\u3087\u3046\u304b\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u306e\u8cfc\u8cb7\u884c\u52d5\u304c\u5927\u304d\u304f\u5909\u5316\u3057\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u60c5\u5831\u53ce\u96c6\u3084\u6bd4\u8f03\u691c\u8a0e\u304c\u5f53\u305f\u308a\u524d\u306b\u306a\u3063\u305f\u4eca\u3001\u5f93\u6765\u306e\u5e97\u8217\u63a5\u5ba2\u3084\u753b\u4e00\u7684\u306aWeb\u30b5\u30a4\u30c8\u3060\u3051\u3067\u306f\u3001\u9867\u5ba2\u4e00\u4eba\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u308b\u3053\u3068\u304c\u96e3\u3057\u304f\u306a\u3063\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u3053\u3067\u6ce8\u76ee\u3055\u308c\u3066\u3044\u308b\u306e\u304c\u3001Web\u30b5\u30a4\u30c8\u4e0a\u3067\u9867\u5ba2\u3068\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306b\u3064\u306a\u304c\u308a\u3001\u5bfe\u8a71\u3092\u901a\u3058\u3066\u8cfc\u8cb7\u3092\u5f8c\u62bc\u3057\u3059\u308b\u300c\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u300d\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u672c\u8a18\u4e8b\u3067\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u57fa\u672c\u7684\u306a\u4ed5\u7d44\u307f\u304b\u3089\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u3001\u81ea\u793e\u3067\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u30b3\u30c4\u3001\u6210\u529f\u4e8b\u4f8b\u3001\u6d3b\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb\u307e\u3067\u7db2\u7f85\u7684\u306b\u89e3\u8aac\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3092\u6700\u5f8c\u307e\u3067\u304a\u8aad\u307f\u3044\u305f\u3060\u304f\u3053\u3068\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u304c\u306a\u305c\u4eca\u5fc5\u8981\u306a\u306e\u304b\u3092\u6df1\u304f\u7406\u89e3\u3057\u3001\u81ea\u793e\u3067\u5c0e\u5165\u3092\u6210\u529f\u3055\u305b\u308b\u305f\u3081\u306e\u5177\u4f53\u7684\u306a\u30a2\u30af\u30b7\u30e7\u30f3\u30d7\u30e9\u30f3\u3092\u63cf\u3051\u308b\u3088\u3046\u306b\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div 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class=\"wp-block-heading\"><strong>\u7121\u4eba\u63a5\u5ba2\u3068\u306e\u9055\u3044<\/strong><\/h3>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/chatbot\/\">AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084\u30ed\u30dc\u30c3\u30c8\u3092\u6d3b\u7528\u3057\u305f\u7121\u4eba\u63a5\u5ba2\u306f\u3001\u4e8b\u524d\u306b\u8a2d\u8a08\u3057\u305f\u30b7\u30ca\u30ea\u30aa\u306b\u3082\u3068\u3065\u304f\u4e00\u65b9\u901a\u884c\u306e\u63a5\u5ba2\u3067\u3042\u308b\u70b9\u304c\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3068\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3067\u306f\u3001\u3042\u304f\u307e\u3067\u4eba\u3092\u4ecb\u3057\u3066\u53cc\u65b9\u5411\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308b\u3053\u3068\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7121\u4eba\u63a5\u5ba2\u306f\u9867\u5ba2\u306e\u30bf\u30a4\u30df\u30f3\u30b0\u3067\u7591\u554f\u3092\u89e3\u6d88\u3067\u304d\u308b\u30e1\u30ea\u30c3\u30c8\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u60f3\u5b9a\u3055\u308c\u3066\u3044\u306a\u3044\u8cea\u554f\u306b\u306f\u7b54\u3048\u3089\u308c\u307e\u305b\u3093\u3002\u4e00\u65b9\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306f\u3001\u9867\u5ba2\u3068\u306e\u5bfe\u8a71\u3092\u3082\u3068\u306b\u305d\u306e\u5834\u3067\u7d30\u304b\u3044\u30cb\u30fc\u30ba\u3092\u6c72\u307f\u3068\u3063\u305f\u308a\u65b0\u305f\u306a\u63d0\u6848\u3092\u52a0\u3048\u305f\u308a\u3068\u3001\u6a5f\u68b0\u306b\u306f\u3067\u304d\u306a\u3044\u67d4\u8edf\u306a\u63a5\u5ba2\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u4ee5\u4e0b\u306e\u8a18\u4e8b\u3067\u306f\u3001AI\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u306b\u3088\u308b\u7121\u4eba\u63a5\u5ba2\u306e\u30e1\u30ea\u30c3\u30c8\u30fb\u30c7\u30e1\u30ea\u30c3\u30c8\u306b\u89e6\u308c\u3066\u3044\u308b\u306e\u3067\u3001\u3042\u308f\u305b\u3066\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-iconography-list\">\n\t<div class=\"wp-block-salesforce-blog-iconography-list__heading\">\n\t\t\t\t<span class='wp-block-salesforce-blog-iconography-list__icon'>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"24\" height=\"24\" fill=\"none\" viewBox=\"0 0 24 24\"><path fill=\"#032D60\" d=\"M4.5 21q-.6 0-1.05-.45T3 19.5v-15q0-.6.45-1.05T4.5 3h15q.6 0 1.05.45T21 4.5v15q0 .6-.45 1.05T19.5 21zm7.5-9.525L14.45 10l2.45 1.475V4.5H12z\" \/><\/svg>\n\t\t<\/span>\n\t\t\n\t\t\t\t\t<h2 class=\"wp-block-salesforce-blog-iconography-list__title\">\n\t\t\t\t\u95a2\u9023\u30b3\u30f3\u30c6\u30f3\u30c4\t\t\t<\/h2>\n\t\t\n\t<\/div>\n\n\t<div class=\"wp-block-salesforce-blog-iconography-list__content \">\n\t\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/www.salesforce.com\/jp\/news\/stories\/ai-actions\/\">\u6d88\u8cbb\u8005\u5411\u3051\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u30a8\u30f3\u30bf\u30fc\u30d7\u30e9\u30a4\u30ba\u306b\u9069\u3055\u306a\u3044\u7406\u7531<\/a><\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u5fc5\u8981\u6027<\/strong><\/h3>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u6d88\u8cbb\u304c\u62e1\u5927\u3059\u308b\u6642\u4ee3\u306b\u304a\u3051\u308b\u6d88\u8cbb\u8005\u306e\u30cb\u30fc\u30ba\u3092\u6e80\u305f\u3059\u63a5\u5ba2\u624b\u6cd5\u3067\u3042\u308a\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u56f3\u308b\u3046\u3048\u3067\u5fc5\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u300c\u4ee4\u548c\uff15\u5e74\u5ea6 \u96fb\u5b50\u5546\u53d6\u5f15\u306b\u95a2\u3059\u308b\u5e02\u5834\u8abf\u67fb 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data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative01.jpg?w=1000\" alt=\"\" class=\"wp-image-17526\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative01.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative01.jpg?w=300&amp;h=210 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative01.jpg?w=768&amp;h=538 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative01.jpg?w=150&amp;h=105 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u51fa\u5178\uff1a<a href=\"https:\/\/www.meti.go.jp\/press\/2024\/09\/20240925001\/20240925001-1.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">\u300c\u4ee4\u548c\uff15\u5e74\u5ea6 \u96fb\u5b50\u5546\u53d6\u5f15\u306b\u95a2\u3059\u308b\u5e02\u5834\u8abf\u67fb \u5831\u544a\u66f8\u300d\uff08\u7d4c\u6e08\u7523\u696d\u7701\uff09<\/a><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u682a\u5f0f\u4f1a\u793e\u30d0\u30cb\u30c3\u30b7\u30e5\u30fb\u30b9\u30bf\u30f3\u30c0\u30fc\u30c9\u304c\u5b9f\u65bd\u3057\u305f\u300c\u304a\u8cb7\u3044\u7269\u306b\u8ff7\u3063\u305f\u3068\u304d\u300d\u306e\u884c\u52d5\u306b\u95a2\u3059\u308b\u30a2\u30f3\u30b1\u30fc\u30c8\u3067\u306f\u3001\u5546\u54c1\u306e\u8cfc\u5165\u6642\u306b\u53c2\u8003\u306b\u3059\u308b\u60c5\u5831\u6e90\u306f\u3001\u6709\u540d\u4eba\u3084\u30a4\u30f3\u30d5\u30eb\u30a8\u30f3\u30b5\u30fc\u3088\u308a\u3082\u300c\u5bb6\u65cf\u3084\u53cb\u4eba\u300d\u300c\u304a\u5e97\u306e\u8ca9\u58f2\u54e1\u300d\u306e\u307b\u3046\u304c\u9ad8\u3044\u5272\u5408\u3067\u3059\u3002<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dee4e5cf60e&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dee4e5cf60e\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"700\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative02.jpg?w=1000\" alt=\"\" class=\"wp-image-17527\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative02.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative02.jpg?w=300&amp;h=210 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative02.jpg?w=768&amp;h=538 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/jp-online-customer-service-creative02.jpg?w=150&amp;h=105 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">\u51fa\u5178\uff1a<a href=\"https:\/\/www.v-standard.com\/news\/230111\" target=\"_blank\" rel=\"noreferrer noopener\">STAFF START\u8abf\u3079<\/a><\/figcaption><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u53cc\u65b9\u5411\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3068\u308c\u308b\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306f\u3001\u304a\u5e97\u306e\u8ca9\u58f2\u54e1\u304b\u3089\u306e\u52a9\u8a00\u3092\u5c4a\u3051\u3089\u308c\u308b\u63a5\u5ba2\u624b\u6cd5\u3067\u3059\u3002\u3053\u306e\u3088\u3046\u306b\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u6d88\u8cbb\u304c\u62e1\u5927\u3059\u308b\u6642\u4ee3\u306b\u304a\u3051\u308b\u6d88\u8cbb\u8005\u306e\u30cb\u30fc\u30ba\u306b\u6cbf\u3063\u3066\u3044\u308b\u305f\u3081\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u666e\u53ca\u304c\u5e83\u307e\u3063\u3066\u3044\u308b\u3068\u8003\u3048\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u7a2e\u985e\">\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u7a2e\u985e<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dee4e5d0047&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dee4e5d0047\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img08.jpg?w=1000\" alt=\"\" class=\"wp-image-11477\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img08.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img08.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img08.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img08.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306f\u3001\u5927\u304d\u304f\u6b21\u306e3\u7a2e\u985e\u306b\u5206\u3051\u3089\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u30d3\u30c7\u30aa\u901a\u8a71\u578b<\/li>\n\n\n\n<li>\u30c1\u30e3\u30c3\u30c8\u578b<\/li>\n\n\n\n<li>\u30e9\u30a4\u30d6\u30b3\u30de\u30fc\u30b9\u578b<\/li>\n<\/ul>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u5c0e\u5165\u6642\u306f\u3001\u81ea\u793e\u304c\u63d0\u4f9b\u3059\u308b\u30b5\u30fc\u30d3\u30b9\u30fb\u5546\u54c1\u3084\u3001\u9867\u5ba2\u30cb\u30fc\u30ba\u306b\u5408\u3063\u305f\u7a2e\u985e\u3092\u9078\u629e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 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src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img03.jpg?w=1000\" alt=\"\" class=\"wp-image-11473\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img03.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img03.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img03.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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width=\"1000\" height=\"563\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img04.jpg?w=1000\" alt=\"\" class=\"wp-image-11474\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img04.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img04.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img04.jpg?w=768&amp;h=432 768w, 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id=\"h-\u901a\u4fe1\u74b0\u5883\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u5de6\u53f3\u3055\u308c\u308b\">\u901a\u4fe1\u74b0\u5883\u306b\u30b5\u30fc\u30d3\u30b9\u306e\u8cea\u304c\u5de6\u53f3\u3055\u308c\u308b <\/h3>\n\n\n\n<p>\u4f01\u696d\u5074\u3001\u3082\u3057\u304f\u306f\u304a\u5ba2\u3055\u307e\u5074\u306e\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u304c\u4e0d\u5b89\u5b9a\u3060\u3068\u3001\u6620\u50cf\u3084\u97f3\u58f0\u304c\u9014\u5207\u308c\u3066\u3057\u307e\u3044\u3001\u5186\u6ed1\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53d6\u308c\u306a\u304f\u306a\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b\u306b\u76f4\u7d50\u3059\u308b\u5927\u304d\u306a\u30ea\u30b9\u30af\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3078\u306e\u5bfe\u7b56\">\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u3078\u306e\u5bfe\u7b56 <\/h3>\n\n\n\n<p>\u3053\u308c\u3089\u306e\u30c7\u30e1\u30ea\u30c3\u30c8\u306f\u3001\u4e8b\u524d\u306e\u8a08\u753b\u3068\u6e96\u5099\u306b\u3088\u3063\u3066\u4e57\u308a\u8d8a\u3048\u308b\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<figure class=\"wp-block-table 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class=\"wp-block-salesforce-blog-iconography-list\">\n\t<div class=\"wp-block-salesforce-blog-iconography-list__heading\">\n\t\t\t\t<span class='wp-block-salesforce-blog-iconography-list__icon'>\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"48\" height=\"49\" fill=\"none\" viewBox=\"0 0 48 49\"><path fill=\"#032D60\" fill-rule=\"evenodd\" d=\"M27.208 15.066h7.106c.52 0 .953-.434.953-.954 0-.26-.087-.433-.26-.693l-8.838-8.751c-.26-.174-.434-.26-.694-.26a.96.96 0 0 0-.953.953v7.019a2.7 2.7 0 0 0 2.686 2.686m15.684 9.011-.78-.78c-.52-.52-1.3-.52-1.907 0L29.895 33.61c-.088.087 0 .173 0 .26v2.166c0 .173 0 .347.172.347h2.253c.087 0 .174-.087.26-.087L42.892 26.07c.606-.693.606-1.473 0-1.993m-8.319 16.204h-6.152a2.515 2.515 0 0 1-2.513-2.513V33.09c0-.693.173-1.386.78-1.82l8.232-8.231c.26-.26.433-.607.433-.954v-1.733c0-.693-.607-1.3-1.3-1.3h-9.531a3.975 3.975 0 0 1-3.986-3.985v-9.36c0-.693-.607-1.3-1.387-1.3H5.72c-2.167 0-3.987 1.82-3.987 3.987V40.28c0 2.166 1.82 3.986 3.986 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href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/ma-sfa-crm-difference\/\">SFA\u30fbCRM\u30fbMA\u306e\u9055\u3044\u3084\u6d3b\u7528\u65b9\u6cd5\u3068\u306f\uff1f\u9023\u643a\u306e\u30e1\u30ea\u30c3\u30c8\u3084\u4e8b\u4f8b\u3082\u89e3\u8aac<\/a><\/li>\n<\/ul>\n\n\t<\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u81ea\u793e\u306b\u5408\u3063\u305f\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b<\/strong><\/h3>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u30c4\u30fc\u30eb\u3092\u5c0e\u5165\u3059\u308b\u969b\u306f\u3001\u76ee\u7684\u3084\u81ea\u793e\u306e\u7279\u6027\u306b\u5fdc\u3058\u305f\u88fd\u54c1\u3092\u9078\u5b9a\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u5316\u7ca7\u54c1\u3092\u6271\u3063\u3066\u3044\u308b\u306e\u3067\u3042\u308c\u3070\u3001\u30d3\u30c7\u30aa\u901a\u8a71\u578b\u3082\u3088\u3044\u3067\u3059\u304c\u30e9\u30a4\u30d6\u30b3\u30de\u30fc\u30b9\u578b\u304c\u52b9\u679c\u7684\u3067\u3059\u3002\u30aa\u30d5\u30e9\u30a4\u30f3\u63a5\u5ba2\u3068\u540c\u3058\u3088\u3046\u306b\u9867\u5ba2\u3068\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u53d6\u308a\u305f\u3044\u306e\u3067\u3042\u308c\u3070\u3001\u30d3\u30c7\u30aa\u901a\u8a71\u578b\u304c\u9069\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Web\u4f1a\u8b70\u30b7\u30b9\u30c6\u30e0\u3084\u30c1\u30e3\u30c3\u30c8\u30c4\u30fc\u30eb\u3060\u3051\u3067\u306f\u306a\u304f\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u6a5f\u80fd\u3092\u3082\u3064SFA\/CRM\u3084MA\u30c4\u30fc\u30eb\u3082\u3042\u308a\u307e\u3059\u3002\u4e00\u5ea6\u306b\u8907\u6570\u306e\u8ab2\u984c\u3092\u89e3\u6c7a\u3057\u305f\u3044\u5834\u5408\u306f\u3001\u81ea\u793e\u306e\u8ab2\u984c\u3092\u6d17\u3044\u51fa\u3057\u305f\u3046\u3048\u3067\u3001\u5fc5\u8981\u306a\u6a5f\u80fd\u3092\u7cbe\u67fb\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u5c0e\u51654\u30b9\u30c6\u30c3\u30d7\">\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u5c0e\u51654\u30b9\u30c6\u30c3\u30d7<\/h2>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306e\u5c0e\u5165\u306f\u3001\u3084\u307f\u304f\u3082\u306b\u59cb\u3081\u3066\u3082\u6210\u529f\u3057\u307e\u305b\u3093\u3002\u4ee5\u4e0b\u306e4\u3064\u306e\u30b9\u30c6\u30c3\u30d7\u306b\u6cbf\u3063\u3066\u3001\u8a08\u753b\u7684\u306b\u9032\u3081\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-1-\u76ee\u7684\u3068kpi\u3092\u660e\u78ba\u306b\u3059\u308b\">Step 1\uff1a\u76ee\u7684\u3068KPI\u3092\u660e\u78ba\u306b\u3059\u308b<\/h3>\n\n\n\n<p>\u307e\u305a\u3001\u300c\u306a\u305c\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3092\u5c0e\u5165\u3059\u308b\u306e\u304b\u300d\u3068\u3044\u3046\u76ee\u7684\u3092\u5177\u4f53\u7684\u306b\u5b9a\u7fa9\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300cEC\u30b5\u30a4\u30c8\u306e\u8cfc\u5165\u7387\u30921.5\u500d\u306b\u3059\u308b\u300d\u300c\u9ad8\u4fa1\u683c\u5e2f\u5546\u54c1\u306e\u5546\u8ac7\u5316\u7387\u309220%\u5411\u4e0a\u3055\u305b\u308b\u300d\u3068\u3044\u3063\u305f\u3088\u3046\u306b\u3001\u5177\u4f53\u7684\u306a\u6570\u5024\u76ee\u6a19\uff08KPI\uff09\u3092\u8a2d\u5b9a\u3059\u308b\u3053\u3068\u3067\u3001\u5c0e\u5165\u5f8c\u306e\u52b9\u679c\u6e2c\u5b9a\u304c\u3057\u3084\u3059\u304f\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u3001\u95a2\u4fc2\u8005\u9593\u306e\u610f\u601d\u7d71\u4e00\u3082\u56f3\u308a\u3084\u3059\u304f\u306a\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-2-\u63a5\u5ba2\u30d5\u30ed\u30fc\u3068\u904b\u7528\u30eb\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b\">Step 2\uff1a\u63a5\u5ba2\u30d5\u30ed\u30fc\u3068\u904b\u7528\u30eb\u30fc\u30eb\u3092\u8a2d\u8a08\u3059\u308b <\/h3>\n\n\n\n<p>\u300c\u8ab0\u304c\uff08\u62c5\u5f53\u8005\uff09\u300d\u300c\u3069\u306e\u9867\u5ba2\u306b\uff08\u5bfe\u8c61\u8005\uff09\u300d\u300c\u3044\u3064\uff08\u5bfe\u5fdc\u6642\u9593\uff09\u300d\u300c\u3069\u306e\u3088\u3046\u306b\uff08\u63a5\u5ba2\u5185\u5bb9\uff09\u300d\u63a5\u5ba2\u3092\u884c\u306a\u3046\u306e\u304b\u3001\u5177\u4f53\u7684\u306a\u696d\u52d9\u306e\u6d41\u308c\u3092\u8a2d\u8a08\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u62c5\u5f53\u8005\u306e\u5272\u308a\u632f\u308a\u65b9\u3084\u4e88\u7d04\u53d7\u4ed8\u306e\u6709\u7121\u3001\u30c8\u30e9\u30d6\u30eb\u767a\u751f\u6642\u306e\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u5148\u306a\u3069\u3001\u73fe\u5834\u304c\u8ff7\u308f\u305a\u306b\u904b\u7528\u3067\u304d\u308b\u8a73\u7d30\u306a\u30eb\u30fc\u30eb\u3092\u6c7a\u3081\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-3-\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3057-\u52d5\u4f5c\u74b0\u5883\u3092\u6574\u5099\u3059\u308b\">Step 3\uff1a\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3057\u3001\u52d5\u4f5c\u74b0\u5883\u3092\u6574\u5099\u3059\u308b <\/h3>\n\n\n\n<p>Step1\u30682\u3067\u5b9a\u3081\u305f\u8981\u4ef6\u306b\u57fa\u3065\u304d\u3001\u81ea\u793e\u306b\u6700\u9069\u306a\u30c4\u30fc\u30eb\u3092\u9078\u5b9a\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30c4\u30fc\u30eb\u304c\u6c7a\u307e\u3063\u305f\u3089\u3001\u30b9\u30bf\u30c3\u30d5\u304c\u4f7f\u7528\u3059\u308bPC\u3084Web\u30ab\u30e1\u30e9\u3001\u30de\u30a4\u30af\u3001\u7167\u660e\u306a\u3069\u306e\u6a5f\u6750\u3092\u6e96\u5099\u3057\u3001\u5b89\u5b9a\u3057\u305f\u30a4\u30f3\u30bf\u30fc\u30cd\u30c3\u30c8\u74b0\u5883\u3092\u78ba\u4fdd\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-step-4-\u30b9\u30bf\u30c3\u30d5\u7814\u4fee\u3092\u884c\u306a\u3044-\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u904b\u7528\u3092\u958b\u59cb\u3059\u308b\">Step 4\uff1a\u30b9\u30bf\u30c3\u30d5\u7814\u4fee\u3092\u884c\u306a\u3044\u3001\u30b9\u30e2\u30fc\u30eb\u30b9\u30bf\u30fc\u30c8\u3067\u904b\u7528\u3092\u958b\u59cb\u3059\u308b<\/h3>\n\n\n\n<p>\u30c4\u30fc\u30eb\u306e\u672c\u683c\u5c0e\u5165\u306e\u524d\u306b\u3001\u5fc5\u305a\u30b9\u30bf\u30c3\u30d5\u5411\u3051\u306e\u7814\u4fee\u3092\u884c\u306a\u3044\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u30c4\u30fc\u30eb\u306e\u4f7f\u3044\u65b9\u3060\u3051\u3067\u306a\u304f\u3001Step2\u3067\u8a2d\u8a08\u3057\u305f\u904b\u7528\u30eb\u30fc\u30eb\u3084\u30aa\u30f3\u30e9\u30a4\u30f3\u3067\u306e\u63a5\u5ba2\u30de\u30ca\u30fc\u306a\u3069\u3092\u5171\u6709\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u6e96\u5099\u304c\u6574\u3063\u305f\u3089\u3001\u307e\u305a\u306f\u7279\u5b9a\u306e\u30c1\u30fc\u30e0\u3084\u5e97\u8217\u3067\u8a66\u9a13\u7684\u306b\u904b\u7528\u3092\u958b\u59cb\u3057\u3001\u304a\u5ba2\u3055\u307e\u3084\u30b9\u30bf\u30c3\u30d5\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u3082\u3068\u306b\u6539\u5584\u3092\u7e70\u308a\u8fd4\u3057\u306a\u304c\u3089\u3001\u5f90\u3005\u306b\u5c55\u958b\u7bc4\u56f2\u3092\u5e83\u3052\u3066\u3044\u304f\u306e\u304c\u6210\u529f\u306e\u79d8\u8a23\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9-4\u3064\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac\">\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u30c4\u30fc\u30eb\u306e\u9078\u3073\u65b9\uff014\u3064\u306e\u6bd4\u8f03\u30dd\u30a4\u30f3\u30c8\u3092\u89e3\u8aac<\/h2>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u30c4\u30fc\u30eb\u306b\u306f\u3055\u307e\u3056\u307e\u306a\u7a2e\u985e\u304c\u3042\u308a\u3001\u3069\u308c\u3092\u9078\u3079\u3070\u826f\u3044\u304b\u8ff7\u3063\u3066\u3057\u307e\u3046\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u81ea\u793e\u306e\u6210\u529f\u306b\u3064\u306a\u304c\u308b\u30c4\u30fc\u30eb\u3092\u9078\u3076\u305f\u3081\u306b\u3001\u4ee5\u4e0b\u306e4\u3064\u306e\u30dd\u30a4\u30f3\u30c8\u3067\u6bd4\u8f03\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u5c0e\u5165\u76ee\u7684\uff08\u8ab2\u984c\u89e3\u6c7a\uff09\u306b\u5408\u3063\u305f\u6a5f\u80fd\u304c\u3042\u308b\u304b<\/li>\n\n\n\n<li>\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u76f4\u611f\u7684\u306b\u4f7f\u3048\u308b\u304b<\/li>\n\n\n\n<li>\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u4e07\u5168\u304b<\/li>\n\n\n\n<li>\u5c0e\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u5c0e\u5165\u76ee\u7684-\u8ab2\u984c\u89e3\u6c7a-\u306b\u5408\u3063\u305f\u6a5f\u80fd\u304c\u3042\u308b\u304b\">\u5c0e\u5165\u76ee\u7684\uff08\u8ab2\u984c\u89e3\u6c7a\uff09\u306b\u5408\u3063\u305f\u6a5f\u80fd\u304c\u3042\u308b\u304b <\/h3>\n\n\n\n<p>\u81ea\u793e\u306e\u76ee\u7684\u9054\u6210\u306b\u5fc5\u8981\u306a\u6a5f\u80fd\u304c\u5099\u308f\u3063\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u300c\u591a\u304f\u306e\u9867\u5ba2\u306b\u5546\u54c1\u3092\u30a2\u30d4\u30fc\u30eb\u3057\u305f\u3044\u300d\u306e\u306a\u30891\u5bfe\u591a\u306e\u30e9\u30a4\u30d6\u914d\u4fe1\u6a5f\u80fd\u3001\u300c\u500b\u5225\u306e\u76f8\u8ac7\u306b\u4e57\u308a\u305f\u3044\u300d\u306e\u3067\u3042\u308c\u3070\u30ab\u30ec\u30f3\u30c0\u30fc\u304b\u3089\u306e\u4e88\u7d04\u6a5f\u80fd\u3084\u6c7a\u6e08\u9023\u643a\u6a5f\u80fd\u306a\u3069\u3001\u76ee\u7684\u306b\u3088\u3063\u3066\u5fc5\u8981\u306a\u6a5f\u80fd\u306f\u7570\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u76f4\u611f\u7684\u306b\u4f7f\u3048\u308b\u304b\">\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u76f4\u611f\u7684\u306b\u4f7f\u3048\u308b\u304b <\/h3>\n\n\n\n<p>\u591a\u6a5f\u80fd\u3067\u3042\u3063\u3066\u3082\u3001\u64cd\u4f5c\u304c\u8907\u96d1\u3067\u4f7f\u3044\u3053\u306a\u305b\u306a\u3051\u308c\u3070\u610f\u5473\u304c\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>\u7279\u306bIT\u30c4\u30fc\u30eb\u306b\u4e0d\u6163\u308c\u306a\u30b9\u30bf\u30c3\u30d5\u3067\u3082\u76f4\u611f\u7684\u306b\u64cd\u4f5c\u3067\u304d\u308b\u304b\u3001\u7ba1\u7406\u753b\u9762\u306f\u898b\u3084\u3059\u3044\u304b\u3068\u3044\u3063\u305f\u300c\u4f7f\u3044\u3084\u3059\u3055\uff08UI\/UX\uff09\u300d\u306f\u91cd\u8981\u306a\u9078\u5b9a\u57fa\u6e96\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u591a\u304f\u306e\u30c4\u30fc\u30eb\u3067\u306f\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u304c\u63d0\u4f9b\u3055\u308c\u3066\u3044\u308b\u305f\u3081\u3001\u5b9f\u969b\u306b\u73fe\u5834\u306e\u30b9\u30bf\u30c3\u30d5\u306b\u4f7f\u3063\u3066\u3082\u3089\u3044\u3001\u64cd\u4f5c\u6027\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u4e07\u5168\u304b\">\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u306f\u4e07\u5168\u304b <\/h3>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3067\u306f\u3001\u304a\u5ba2\u3055\u307e\u306e\u500b\u4eba\u60c5\u5831\u3092\u53d6\u308a\u6271\u3046\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u305f\u3081\u3001\u901a\u4fe1\u304c\u6697\u53f7\u5316\u3055\u308c\u3066\u3044\u308b\u304b\u3001\u4e0d\u6b63\u30a2\u30af\u30bb\u30b9\u3078\u306e\u5bfe\u7b56\u304c\u8b1b\u3058\u3089\u308c\u3066\u3044\u308b\u304b\u306a\u3069\u3001\u4fe1\u983c\u3067\u304d\u308b\u30bb\u30ad\u30e5\u30ea\u30c6\u30a3\u5bfe\u7b56\u304c\u65bd\u3055\u308c\u3066\u3044\u308b\u30c4\u30fc\u30eb\u3092\u9078\u3076\u3053\u3068\u304c\u5fc5\u9808\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u5c0e\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b\">\u5c0e\u5165\u5f8c\u306e\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u306f\u5145\u5b9f\u3057\u3066\u3044\u308b\u304b<\/h3>\n\n\n\n<p>\u30c4\u30fc\u30eb\u306e\u5c0e\u5165\u6642\u3060\u3051\u3067\u306a\u304f\u3001\u904b\u7528\u3092\u958b\u59cb\u3057\u305f\u5f8c\u306b\u767a\u751f\u3059\u308b\u7591\u554f\u3084\u30c8\u30e9\u30d6\u30eb\u306b\u5bfe\u5fdc\u3057\u3066\u304f\u308c\u308b\u30b5\u30dd\u30fc\u30c8\u4f53\u5236\u3082\u91cd\u8981\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u96fb\u8a71\u3084\u30e1\u30fc\u30eb\u3001\u30c1\u30e3\u30c3\u30c8\u3067\u306e\u554f\u3044\u5408\u308f\u305b\u7a93\u53e3\u306e\u6709\u7121\u3084\u3001\u6d3b\u7528\u306e\u305f\u3081\u306e\u30bb\u30df\u30ca\u30fc\u958b\u50ac\u306a\u3069\u3001\u63d0\u4f9b\u5143\u304c\u3069\u306e\u3088\u3046\u306a\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3066\u3044\u308b\u304b\u3092\u78ba\u8a8d\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306b\u6d3b\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb-ai\u642d\u8f09\">\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306b\u6d3b\u7528\u3067\u304d\u308b\u30c4\u30fc\u30eb\u3010AI\u642d\u8f09\u3011<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dee4e5d7e28&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dee4e5d7e28\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" height=\"576\" width=\"1024\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/marketing-ai.jpg?w=1024\" alt=\"\" class=\"wp-image-17530\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/marketing-ai.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/marketing-ai.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/marketing-ai.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/marketing-ai.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/marketing-ai.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\taria-label=\"Enlarge\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.imageButtonRight\"\n\t\t\tdata-wp-style--top=\"state.imageButtonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewBox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure>\n<\/div>\n<\/div>\n\n\n\n<p>\u300e<a href=\"https:\/\/www.salesforce.com\/jp\/marketing\/\">Marketing Cloud<\/a>\u300f\u306f\u3001AI\u642d\u8f09\u578b\u306e\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u30aa\u30fc\u30c8\u30e1\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb\u3067\u3001\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u306b\u6d3b\u7528\u3067\u304d\u307e\u3059\u3002CRM\u3068\u9023\u643a\u3059\u308b\u3053\u3068\u3067\u90e8\u9580\u3092\u8d85\u3048\u3066\u9867\u5ba2\u60c5\u5831\u3092\u7d71\u5408\u3067\u304d\u3001\u6700\u9069\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\u3092\u5b9f\u73fe\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001WEB\u30b5\u30a4\u30c8\u306b\u8a2a\u554f\u3057\u305f\u9867\u5ba2\u306e\u95b2\u89a7\u3057\u305f\u5546\u54c1\u3084\u6ede\u5728\u6642\u9593\u306a\u3069\u3001\u30ea\u30a2\u30eb\u30bf\u30a4\u30e0\u306e\u60c5\u5831\u3092\u8e0f\u307e\u3048\u305f\u3046\u3048\u3067\u3001\u95a2\u9023\u6027\u306e\u9ad8\u3044\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u304c\u53ef\u80fd\u3067\u3059\u3002\u307e\u305f\u300eMarketing Cloud\u300f\u306b\u642d\u8f09\u3055\u308c\u3066\u3044\u308bAI\u300eEinstein Decisions\u300f\u306f\u3001\u9867\u5ba2\u60c5\u5831\u3084\u904e\u53bb\u306e\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u3082\u3068\u306b\u3001\u81ea\u52d5\u3067\u7684\u78ba\u306a\u30aa\u30d5\u30a1\u30fc\u3092\u5c0e\u304d\u51fa\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u300eMarketing Cloud\u300f\u304c\u3042\u308c\u3070\u3001\u9867\u5ba2\u3072\u3068\u308a\u3072\u3068\u308a\u306e\u30cb\u30fc\u30ba\u3084\u55dc\u597d\u306b\u5408\u308f\u305b\u305f\u7cbe\u5ea6\u306e\u9ad8\u3044<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/marketing\/one-to-one-marketing\/\">One to One\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0<\/a>\u304c\u5b9f\u73fe\u3067\u304d\u3001\u9867\u5ba2\u4f53\u9a13\u304a\u3088\u3073\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u4fc3\u9032\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3068crm\u3092\u9023\u643a\u3055\u305b\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8\">\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3068CRM\u3092\u9023\u643a\u3055\u305b\u308b3\u3064\u306e\u30e1\u30ea\u30c3\u30c8 <\/h3>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u30b7\u30b9\u30c6\u30e0\u3068CRM\uff08\u9867\u5ba2\u95a2\u4fc2\u7ba1\u7406\u30b7\u30b9\u30c6\u30e0\uff09\u3092\u9023\u643a\u3057\u3001\u63a5\u5ba2\u3067\u5f97\u305f\u60c5\u5831\u3092\u9867\u5ba2\u30c7\u30fc\u30bf\u3068\u7d10\u3065\u3051\u3066\u4e00\u5143\u7ba1\u7406\u3059\u308b\u3053\u3068\u3067\u3001\u4ee5\u4e0b\u306e\u3088\u3046\u306a\u30e1\u30ea\u30c3\u30c8\u304c\u751f\u307e\u308c\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u90e8\u9580\u3092\u6a2a\u65ad\u3057\u305f-\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b\">\u90e8\u9580\u3092\u6a2a\u65ad\u3057\u305f\u3001\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u306e\u63d0\u4f9b<\/h4>\n\n\n\n<p>\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3067\u306e\u4f1a\u8a71\u5c65\u6b74\u304cCRM\u306b\u81ea\u52d5\u3067\u8a18\u9332\u3055\u308c\u308b\u3053\u3068\u3067\u3001\u3069\u306e\u30b9\u30bf\u30c3\u30d5\u304c\u3001\u3044\u3064\u3001\u3069\u306e\u30c1\u30e3\u30cd\u30eb\u3067\u5bfe\u5fdc\u3057\u3066\u3082\u3001\u904e\u53bb\u306e\u7d4c\u7def\u3092\u3059\u3079\u3066\u628a\u63e1\u3057\u305f\u4e0a\u3067\u3001\u304a\u5ba2\u3055\u307e\u306b\u6700\u9069\u306a\u63d0\u6848\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306b\u3088\u308a\u3001\u304a\u5ba2\u3055\u307e\u306f\u300c\u81ea\u5206\u306e\u3053\u3068\u3092\u7406\u89e3\u3057\u3066\u304f\u308c\u3066\u3044\u308b\u300d\u3068\u611f\u3058\u3001\u4f01\u696d\u3078\u306e\u4fe1\u983c\u611f\u3092\u6df1\u3081\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-\u63a5\u5ba2\u5f8c\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1\">\u63a5\u5ba2\u5f8c\u306e\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u30a2\u30d7\u30ed\u30fc\u30c1 <\/h4>\n\n\n\n<p>CRM\u306b\u84c4\u7a4d\u3055\u308c\u305f\u63a5\u5ba2\u30c7\u30fc\u30bf\u3092\u6d3b\u7528\u3057\u3001\u304a\u5ba2\u3055\u307e\u306e\u8208\u5473\u95a2\u5fc3\u306b\u5408\u308f\u305b\u305f\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u3092\u81ea\u52d5\u5316\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u305f\u3068\u3048\u3070\u3001\u300c\u8d64\u3044\u30ef\u30f3\u30d4\u30fc\u30b9\u306e\u8cfc\u5165\u3092\u691c\u8a0e\u3057\u3066\u3044\u305f\u300d\u304a\u5ba2\u3055\u307e\u306b\u5bfe\u3057\u3066\u3001\u5f8c\u65e5MA\u30c4\u30fc\u30eb\u304b\u3089\u300c\u8d64\u3044\u30ef\u30f3\u30d4\u30fc\u30b9\u306e\u30b3\u30fc\u30c7\u30a3\u30cd\u30fc\u30c8\u7279\u96c6\u300d\u3084\u300c\u95a2\u9023\u5546\u54c1\u306e\u30af\u30fc\u30dd\u30f3\u300d\u3092\u914d\u4fe1\u3059\u308b\u306a\u3069\u3001\u4e00\u4eba\u3072\u3068\u308a\u306b\u97ff\u304f\u30a2\u30d7\u30ed\u30fc\u30c1\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" 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class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>AI\u642d\u8f09\u306e\u300cMarketing Cloud\u300d\u88fd\u54c1\u30c7\u30e2\u52d5\u753b<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u9867\u5ba2\u30c7\u30fc\u30bf\u30921\u3064\u306e\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306b\u96c6\u7d04\u3057\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u65bd\u7b56\u3092\u62e1\u5927\u3057\u307e\u3057\u3087\u3046\u3002<br>\u7d20\u65e9\u3044\u6210\u7d04\u3078\u3068\u5c0e\u304fMA\u30c4\u30fc\u30eb\u30923\u5206\u3067\u89e3\u8aac\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/demo\/crm-marketing-demo\/?d=blog-body-cta-banner2\">\u4eca\u3059\u3050\u88fd\u54c1\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"768\" height=\"430\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/jp-benefits-of-marketing-with-ai-cta02.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/jp-benefits-of-marketing-with-ai-cta02.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/jp-benefits-of-marketing-with-ai-cta02.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/11\/jp-benefits-of-marketing-with-ai-cta02.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 768px) 100vw, 768px\" 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data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img07.jpg?w=1000\" alt=\"\" class=\"wp-image-11476\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img07.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img07.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img07.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/05\/jp-online-customer-service-img07.jpg?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" 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href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/aflac\/#step3\">\u304a\u5ba2\u69d8\u4e00\u4eba\u3072\u3068\u308a\u306b\u5bc4\u308a\u6dfb\u3063\u305f\u304d\u3081\u7d30\u304b\u306a\u30b5\u30fc\u30d3\u30b9\u63d0\u4f9b\u3092\u7d71\u5408\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u57fa\u76e4\u3067\u5b9f\u73fe<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u4e8b\u4f8b2-\u30aa\u30d5\u30e9\u30a4\u30f3\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u878d\u5408\u3067\u6700\u9ad8\u306e\u63a5\u5ba2\u3092\u63d0\u4f9b\"><strong>\u4e8b\u4f8b2.\u30aa\u30d5\u30e9\u30a4\u30f3\u3068\u30aa\u30f3\u30e9\u30a4\u30f3\u306e\u878d\u5408\u3067\u6700\u9ad8\u306e\u63a5\u5ba2\u3092\u63d0\u4f9b<\/strong><\/h3>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dee4e5dbbab&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"69dee4e5dbbab\" class=\"wp-block-image size-large wp-lightbox-container\"><img loading=\"lazy\" decoding=\"async\" width=\"1000\" height=\"300\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/No168-Creative-4.jpg?w=1000\" alt=\"\" class=\"wp-image-17531\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/No168-Creative-4.jpg 1000w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/No168-Creative-4.jpg?w=300&amp;h=90 300w, 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href=\"https:\/\/www.salesforce.com\/jp\/solutions\/industries\/retail\/customer-stories\/#\">\u6d3b\u7528\u4e8b\u4f8b \u4e09\u8d8a\u4f0a\u52e2\u4e39<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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href=\"https:\/\/www.jfc.go.jp\/n\/corona-jirei\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30ed\u30ca\u798d\u306b\u7acb\u3061\u5411\u304b\u3046\u4e8b\u696d\u8005\u306e\u53d6\u7d44\u307f\uff5c\u65e5\u672c\u653f\u7b56\u91d1\u878d\u516c\u5eab<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" 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href=\"https:\/\/www.ipa.go.jp\/publish\/wp-dx\/gmcbt8000000botk-att\/000108041.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">DX\u767d\u66f82023\uff5c\u72ec\u7acb\u884c\u653f\u6cd5\u4eba\u60c5\u5831\u51e6\u7406\u63a8\u9032\u6a5f\u69cb<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u307e\u3068\u3081-\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3092\u5c0e\u5165\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u305d\u3046\"><strong>\u307e\u3068\u3081\uff1a\u30aa\u30f3\u30e9\u30a4\u30f3\u63a5\u5ba2\u3092\u5c0e\u5165\u3057\u3066\u9867\u5ba2\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u3092\u76ee\u6307\u305d\u3046<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:100%\">\n<figure data-wp-context=\"{&quot;imageId&quot;:&quot;69dee4e5dcee8&quot;}\" 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