{"id":12945,"date":"2024-07-04T17:21:54","date_gmt":"2024-07-04T08:21:54","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=12945"},"modified":"2025-09-02T11:04:42","modified_gmt":"2025-09-02T02:04:42","slug":"jp-the-importance-of-customer-experience","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-the-importance-of-customer-experience\/","title":{"rendered":"\u4fdd\u967a\u306e\u898b\u76f4\u3057\u4f53\u9a13\u304b\u3089\u8003\u3048\u308bUX\u6539\u9769\u306e\u30b9\u30b9\u30e1"},"content":{"rendered":"\n<p>\u7b46\u8005\u306fSalesforce\u306eIndustry 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href=\"https:\/\/www.salesforce.com\/jp\/form\/industries\/financial-services\/demo\/next-generation-insurance-sales\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/07\/jp-the-importance-of-customer-experience-cta3.png\" class=\"attachment-full size-full\" alt=\"\u30c7\u30fc\u30bf+ AI + CR\u3067\u5b9f\u73fe\u3059\u308b\u6b21\u4e16\u4ee3\u306e\u4fdd\u967a\u55b6\u696d\u30b8\u30e3\u30fc\u30cb\u30fc\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/07\/jp-the-importance-of-customer-experience-cta3.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/07\/jp-the-importance-of-customer-experience-cta3.png?w=300&amp;h=169 300w, 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