{"id":13508,"date":"2024-08-01T09:57:29","date_gmt":"2024-08-01T00:57:29","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13508"},"modified":"2024-08-27T10:44:55","modified_gmt":"2024-08-27T01:44:55","slug":"future-of-customer-service-2","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/future-of-customer-service-2\/","title":{"rendered":"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u30022025\u5e74\u306b\u5411\u3051\u3066\u62bc\u3055\u3048\u308b\u3079\u304d\uff13\u3064\u306e\u30c8\u30ec\u30f3\u30c9"},"content":{"rendered":"\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u3001\u9867\u5ba2\u304c\u4eca\u4f55\u3092\u671f\u5f85\u3057\u3066\u3044\u308b\u304b\u3092\u77e5\u308b\u3053\u3068\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u305d\u308c\u306f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u4e00\u8cab\u6027\u306e\u3042\u308b\u9867\u5ba2\u4f53\u9a13\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u8ab2\u984c\u306f\u3001\u54c1\u8cea\u306b\u59a5\u5354\u3059\u308b\u3053\u3068\u306a\u304f\u751f\u7523\u6027\u3068\u30b3\u30b9\u30c8\u524a\u6e1b\u306b\u96c6\u4e2d\u3059\u308b\u3053\u3068\u3067\u3059\u304c\u3001\u9069\u5207\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u304c\u305d\u306e\u624b\u52a9\u3051\u3092\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306e\u4e2d\u3067\u3001\u751f\u6210AI\u306f\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u5fdc\u3048\u308b\u305f\u3081\u306e\u8cbb\u7528\u5bfe\u52b9\u679c\u306e\u9ad8\u3044\u65b9\u6cd5\u3092\u898b\u3064\u3051\u308b\u4e0a\u3067\u3001\u975e\u5e38\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3059\u3067\u3057\u3087\u3046\u3002\u3053\u306e\u8a18\u4e8b\u3067\u306f\u30012025\u5e74\u306b\u5411\u3051\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u69cb\u7bc9\u3067\u6ce8\u76ee\u3059\u3079\u304d3\u3064\u306e\u65b0\u305f\u306a\u30c8\u30ec\u30f3\u30c9\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u9ad8\u3044\u696d\u7e3e\u3092\u3042\u3052\u308b\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u3001\u30c7\u30fc\u30bf\u3068AI\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3092\u4e21\u7acb\u3057\u306a\u304c\u3089\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u300c<strong>eBook \u7b2c6\u7248<\/strong><\/strong> <strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\u300d<\/strong>\u3067\u305d\u306e\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2><ul><li><a href=\"#ai-agents\" data-level=\"2\">1. \u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u3048\u308b<\/a><\/li><li><a href=\"#field-service\" data-level=\"2\">2. \u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u6b69\u306f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u76f4\u7d50<\/a><\/li><li><a href=\"#future\" data-level=\"2\">3. \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u53ce\u76ca\u5275\u51fa\u3092\u6700\u512a\u5148\u306b<\/a><\/li><li><a href=\"#2025\" data-level=\"2\">2025\u5e74\u306b\u5411\u3051\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u69cb\u7bc9<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"ai-agents\">1. <strong>\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u9867\u5ba2\u4f53\u9a13\u3092\u5909\u3048\u308b<\/strong><\/h2>\n\n\n\n<p>\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u3088\u308a\u52b9\u679c\u7684\u3067\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u3001\u8fc5\u901f\u306a\u3082\u306e\u306b\u5909\u9769\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u9867\u5ba2\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u5373\u5ea7\u306b\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3057\u3001\u554f\u984c\u304c\u62e1\u5927\u3059\u308b\u524d\u306b\u672a\u7136\u306b\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u308b<a href=\"https:\/\/www.salesforce.com\/jp\/artificial-intelligence\/einstein-ai-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u306aAI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a>\u3092\u60f3\u50cf\u3057\u3066\u307f\u3066\u304f\u3060\u3055\u3044\u3002\u3053\u308c\u306f\u672a\u6765\u306e\u30d3\u30b8\u30e7\u30f3\u3067\u306f\u306a\u304f\u3001\u4eca\u3059\u3067\u306b\u5b9f\u73fe\u3067\u304d\u308b\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>AI\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8\u306f\u3001\u4e00\u3064\u4e00\u3064\u306e\u3084\u308a\u53d6\u308a\u3092\u901a\u3058\u3066\u7d99\u7d9a\u7684\u306b\u5b66\u7fd2\u3057\u3066\u3001\u63d0\u4f9b\u3059\u308b\u30b5\u30dd\u30fc\u30c8\u3092\u3088\u308a\u6b63\u78ba\u3067\u9069\u5207\u306a\u3082\u306e\u306b\u6539\u5584\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/hub\/crm\/customer-satisfaction\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u9867\u5ba2\u6e80\u8db3\u5ea6<\/a>\u306e\u5411\u4e0a\u3068\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u306e\u5411\u4e0a\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002\u3055\u3089\u306b\u3001\u81ea\u5f8b\u578bAI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f24\u6642\u9593\u7a3c\u50cd\u3057\u3001\u6642\u9593\u5e2f\u3084\u55b6\u696d\u6642\u9593\u306b\u95a2\u4fc2\u306a\u304f\u3001\u9867\u5ba2\u304c\u5fc5\u8981\u306a\u3068\u304d\u306b\u3044\u3064\u3067\u3082\u30b5\u30dd\u30fc\u30c8\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30b5\u30fc\u30d3\u30b9\u30ea\u30fc\u30c0\u30fc\u306e\u4e2d\u306b\u306f\u3001\u81ea\u793e\u306e\u5f93\u696d\u54e1\u304c\u65b0\u305f\u306aAI\u6a5f\u80fd\u3092\u6271\u3046\u30b9\u30ad\u30eb\u306b\u4e4f\u3057\u3044\u3053\u3068\u3092\u5fc3\u914d\u3059\u308b\u4eba\u3084\u3001\u4fe1\u7528\u30fb\u4fe1\u983c\u6027\u306b\u4e0d\u5b89\u3092\u62b1\u304f\u4eba\u3082\u3044\u308b\u3067\u3057\u3087\u3046\u3002\u307e\u305f\u3001AI\u306e\u5c0e\u5165\u306b\u306f\u30a4\u30f3\u30d5\u30e9\u3078\u306e\u5927\u898f\u6a21\u306a\u6295\u8cc7\u304c\u5fc5\u8981\u3067\u306f\u3068\u3044\u3046\u61f8\u5ff5\u3082\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u3046\u3057\u305f\u61f8\u5ff5\u306f\u5f53\u7136\u3067\u3059\u3057\u3001\u3059\u3079\u3066\u306e\u4f01\u696d\u304cAI\u306e\u3088\u3046\u306a\u5f37\u529b\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u5c0e\u5165\u3059\u308b\u969b\u306b\u306f\u6ce8\u610f\u6df1\u304f\u614e\u91cd\u3092\u671f\u3059\u3079\u304d\u3067\u3059\u3002\u3057\u304b\u3057\u3001\u3072\u3068\u3064\u660e\u3089\u304b\u306a\u3053\u3068\u306f\u3001AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306f\u3059\u3067\u306b\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u3042\u3089\u3086\u308b\u8981\u7d20\u3092\u7d50\u3073\u3064\u3051\u3001\u60c5\u5831\u3092\u63d0\u4f9b\u3057\u3001\u5145\u5b9f\u3055\u305b\u3066\u3044\u308b\u3068\u3044\u3046\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u7591\u5fc3\u6697\u9b3c\u306b\u6839\u3056\u3057\u305f\u307e\u307e\u306e\u4f01\u696d\u306f\u3001\u307b\u307c\u78ba\u5b9f\u306b\u53d6\u308a\u6b8b\u3055\u308c\u308b\u3053\u3068\u306b\u306a\u308a\u307e\u3059\u3002\u4e00\u65b9\u3067\u5148\u9032\u7684\u306a\u4f01\u696d\u306f\u3001\u4fe1\u983c\u3067\u304d\u308b\u7d71\u5408\u30c7\u30fc\u30bf\u306b\u57fa\u3065\u304d\u3001<a href=\"https:\/\/www.salesforceairesearch.com\/trusted-ai\" target=\"_blank\" rel=\"noreferrer noopener\">\u5b89\u5168\u3067\u4fe1\u983c\u3067\u304d\u308b\u65b9\u6cd5\u3067AI\u3092\u6d3b\u7528\u3057<\/a>\uff08\u82f1\u8a9e\uff09\u3001\u3088\u308a\u591a\u304f\u306e\u6210\u679c\u3092\u4e0a\u3052\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p><strong>\u6226\u8853\u30d2\u30f3\u30c8<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/service\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\">Einstein 1 Service Edition<\/a>\u306e\u3088\u3046\u306a\u30aa\u30fc\u30eb\u30a4\u30f3\u30ef\u30f3\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u306f\u3001AI\u3078\u306e\u6295\u8cc7\u3092\u8fc5\u901f\u304b\u3064\u6700\u5927\u9650\u306b\u6d3b\u7528\u3059\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>\u4fe1\u983c\u6027\u306e\u9ad8\u3044AI\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5237\u65b0<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">Service Cloud\u306a\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u73fe\u5834\u6d3e\u9063\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u7a2e\u985e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5237\u65b0\u3057\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u9054\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/service\/cloud\/\">Service Cloud \u3092\u8a73\u3057\u304f\u77e5\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"706\" height=\"398\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta2.png\" class=\"attachment-full size-full\" alt=\"\u30b5\u30fc\u30d3\u30b9\u30d7\u30ed\u30bb\u30b9\u7ba1\u7406\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta2.png 706w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta2.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta2.png?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 706px) 100vw, 706px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"field-service\">2. <strong>\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u9032\u6b69\u306f\u3001\u5f93\u696d\u54e1\u6e80\u8db3\u5ea6\u306e\u5411\u4e0a\u306b\u76f4\u7d50<\/strong><\/h2>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306e74\uff05<\/a>\u304c\u3001\u9867\u5ba2\u306e\u671f\u5f85\u306f\u4ee5\u524d\u3088\u308a\u9ad8\u307e\u3063\u3066\u3044\u308b\u3068\u56de\u7b54\u3057\u300174\uff05\u304c\u904e\u53bb1\u5e74\u9593\u3067\u696d\u52d9\u91cf\u304c\u5897\u52a0\u3057\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u306f\u3001\u5f93\u696d\u54e1\u306e\u696d\u52d9\u3078\u306e\u6e80\u8db3\u5ea6\u306b\u5927\u304d\u306a\u5f71\u97ff\u3092\u4e0e\u3048\u308b\u53ef\u80fd\u6027\u304c\u3042\u308a\u307e\u3059\u3002\u7406\u7531\u306e\u3072\u3068\u3064\u3068\u3057\u3066\u3001\u73fe\u5834\u306e\u5f93\u696d\u54e1\u3092\u7dad\u6301\u3059\u308b\u3053\u3068\u304c\u4eca\u307e\u3067\u4ee5\u4e0a\u306b\u56f0\u96e3\u306b\u306a\u3063\u3066\u3044\u308b\u80cc\u666f\u304c\u3042\u308a\u307e\u3059\u304c\u3001\u9069\u5207\u306a\u30c4\u30fc\u30eb\u306b\u3088\u3063\u3066\u3001\u6642\u9593\u3092\u8981\u3057\u3066\u3044\u305f\u4f5c\u696d\u3092\u3088\u308a\u901f\u304f\u7c21\u5358\u306b\u5b9f\u884c\u3059\u308b\u3053\u3068\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4f8b\u3048\u3070\u3001Apple\u306eARKit\u3092\u4f7f\u3048\u3070\u3001\u6280\u8853\u8005\u306fSalesforce\u306eField Service\u30e2\u30d0\u30a4\u30eb\u30a2\u30d7\u30ea\u306e\u4e2d\u3067\u62e1\u5f35\u73fe\u5b9f\uff08AR\uff09\u6a5f\u80fd\u3092\u4f7f\u3046\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002iPhone\u3084iPad\u304b\u3089\u77ac\u6642\u306b\u7a7a\u95933D\u30e2\u30c7\u30eb\u3092\u4f5c\u6210\u3057\u3001\u8a08\u6e2c\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u8a08\u6e2c\u7d50\u679c\u306fSalesforce\u30ec\u30b3\u30fc\u30c9\u306b\u4fdd\u5b58\u3055\u308c\u3001\u793e\u5185\u306e\u5168\u54e1\u304c\u30a2\u30af\u30bb\u30b9\u3067\u304d\u307e\u3059\u3002\u8ffd\u52a0\u4f5c\u696d\u306f\u5fc5\u8981\u3042\u308a\u307e\u305b\u3093\u3002<\/p>\n\n\n\n<p>2025\u5e74\u306b\u5411\u3051\u3066\u3001\u6210\u529f\u3059\u308b\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u3001AI\u3092\u6d3b\u7528\u3057\u3066\u751f\u7523\u6027\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u524a\u6e1b\u3001\u53ce\u76ca\u5275\u51fa\u3068\u3068\u3082\u306b\u3001\u73fe\u5834\u5bfe\u5fdc\u3092\u884c\u3046\u5f93\u696d\u54e1\u306b\u512a\u308c\u305f\u4f53\u9a13\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002AI\u304c\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306b\u3069\u306e\u3088\u3046\u306b\u5f79\u7acb\u3064\u306e\u304b\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4e88\u6e2c\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9<\/strong>\uff1a\u5927\u304d\u306a\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u307e\u3067\u5f85\u3064\u3088\u308a\u3082\u3001\u6a5f\u5668\u3092\u30e1\u30f3\u30c6\u30ca\u30f3\u30b9\u3059\u308b\u65b9\u304c\u6700\u826f\u3067\u3059\u3002\u305d\u306e\u305f\u30812025\u5e74\u306b\u306f\u3001AI\u304c\u6a5f\u68b0\u306e\u5065\u5eb7\u72b6\u614b\u3092\u30d7\u30ed\u30a2\u30af\u30c6\u30a3\u30d6\u306b\u76e3\u8996\u3057\u3001\u5fc5\u8981\u306b\u5fdc\u3058\u3066\u30b5\u30fc\u30d3\u30b9\u4e88\u7d04\u3092\u81ea\u52d5\u7684\u306b\u30b9\u30b1\u30b8\u30e5\u30fc\u30eb\u3059\u308b\u3053\u3068\u3067\u3001\u4ed8\u52a0\u4fa1\u5024\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002AI\u306f\u3001\u5fc5\u8981\u306a\u30c4\u30fc\u30eb\u3001\u9069\u5207\u306a\u6280\u8853\u8005\u3001\u4f5c\u696d\u5b8c\u4e86\u307e\u3067\u306b\u5fc5\u8981\u306a\u6642\u9593\u3092\u6307\u5b9a\u3059\u308b\u3053\u3068\u3082\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u4f5c\u696d\u30b5\u30de\u30ea\u30fc<\/strong>\uff1aAI\u306f\u3001\u3069\u3093\u306a\u306b\u8907\u96d1\u306a\u4f5c\u696d\u3067\u3042\u3063\u3066\u3082\u3001\u8a2a\u554f\u524d\u3068\u8a2a\u554f\u5f8c\u306e\u4e21\u65b9\u3067\u4f5c\u696d\u30b5\u30de\u30ea\u30fc\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3053\u3068\u3067\u3001\u30df\u30b9\u3092\u6700\u5c0f\u9650\u306b\u6291\u3048\u3001\u751f\u7523\u6027\u3092\u5411\u4e0a\u3055\u305b\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306f\u554f\u984c\u3092\u8fc5\u901f\u306b\u89e3\u6c7a\u3057\u3001\u77ed\u6642\u9593\u3067\u6b21\u306e\u4f5c\u696d\u306b\u79fb\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u81ea\u5df1\u89e3\u6c7a\u306b\u3082\u3064\u306a\u304c\u308b\u9078\u629e\u80a2<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text2\" target=\"_blank\" rel=\"noreferrer noopener\">\u9867\u5ba2\u306e61\uff05<\/a>\u304c\u3001\u7c21\u5358\u306a\u554f\u984c\u3067\u3042\u308c\u3070\u30bb\u30eb\u30d5\u30b5\u30fc\u30d3\u30b9\u30c4\u30fc\u30eb\u3067\u81ea\u5df1\u89e3\u6c7a\u3057\u305f\u3044\u3068\u8003\u3048\u3066\u3044\u308b\u3053\u3068\u304c\u308f\u304b\u308a\u307e\u3057\u305f\u3002AI\u306e\u52a9\u3051\u304c\u3042\u308c\u3070\u3001\u597d\u304d\u306a\u30e1\u30c3\u30bb\u30fc\u30b8\u30c1\u30e3\u30cd\u30eb\u3067\u4e88\u7d04\u3057\u305f\u308a\u3001\u4f5c\u696d\u4e88\u7d04\u306e\u9032\u6357\u3092\u8ffd\u8de1\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306f\u30e2\u30d0\u30a4\u30eb\u30ef\u30fc\u30ab\u30fc\u306b\u3068\u3063\u3066\u3082\u5927\u304d\u306a\u30e1\u30ea\u30c3\u30c8\u3067\u3059\u3002\u7ba1\u7406\u696d\u52d9\u306b\u8cbb\u3084\u3059\u6642\u9593\u3092\u6e1b\u3089\u3057\u3001\u73fe\u5834\u3067\u512a\u308c\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u6642\u9593\u3092\u5897\u3084\u3059\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>\u6226\u8853\u30d2\u30f3\u30c8<\/strong>\uff1a\u9867\u5ba2\u306e\u8cfc\u5165\u5c65\u6b74\u3001\u30b5\u30fc\u30d3\u30b9\u5c65\u6b74\u3001\u4f7f\u7528\u3057\u3066\u3044\u308b\u30c7\u30d0\u30a4\u30b9\u306e\u30c7\u30fc\u30bf\u306a\u3069\u3001\u5305\u62ec\u7684\u306a\u60c5\u5831\u3092\u4f7f\u7528\u3057\u3066\u3001\u73fe\u5834\u306e\u5f93\u696d\u54e1\u304c\u7a4d\u6975\u7684\u304b\u3064\u751f\u7523\u7684\u306b\u696d\u52d9\u304c\u884c\u3048\u308b\u3053\u3068\u3092\u652f\u63f4\u3057\u307e\u3057\u3087\u3046\u3002\u4f5c\u696d\u54e1\u304c\u65e5\u3005\u6d3b\u7528\u3059\u308b\u30c4\u30fc\u30eb\u306bAI\u3092\u7d71\u5408\u3057\u3001\u751f\u6210\u5fdc\u7b54\u3084\u4f5c\u696d\u30b5\u30de\u30ea\u30fc\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<div class=\"layout-astro-2 wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro-2.png\" alt=\"\">\n\n\t\t\t<div class=\"related-trail__illustration related-trail__contour\">\n\t\t\t\t\t<\/div>\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro-2.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 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fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306bAI\u3092\u6d3b\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/h2>\n\t\t\t<p>AI\u306f\u3088\u308a\u52b9\u7387\u7684\u3067\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u9867\u5ba2\u30b5\u30fc\u30d3\u30b9\u306e\u63d0\u4f9b\u3092\u652f\u63f4\u3057\u307e\u3059\u3002Salesforce\u306e\u7121\u6599\u30aa\u30f3\u30e9\u30a4\u30f3\u5b66\u7fd2\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3067\u3001\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u304b\u3089\u5206\u6790\u307e\u3067\u3001AI\u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u3069\u306e\u3088\u3046\u306b\u5909\u308f\u308b\u306e\u304b\u5b66\u7fd2\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u7121\u6599\u3067\u5b66\u7fd2\u3092\u30b9\u30bf\u30fc\u30c8<\/strong><\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+200 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Module<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u4eba\u5de5\u77e5\u80fd<\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro-2.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro-2.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"future\">3. <strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u306f\u53ce\u76ca\u5275\u51fa\u3092\u6700\u512a\u5148\u306b<\/strong><\/h2>\n\n\n\n<p>\u4f01\u696d\u306f\u6210\u9577\u3092\u4fc3\u9032\u3057\u3001\u5229\u76ca\u7387\u3092\u78ba\u4fdd\u3059\u308b\u305f\u3081\u306e\u65b0\u3057\u3044\u65b9\u6cd5\u3092\u6a21\u7d22\u3057\u3066\u304a\u308a\u3001\u591a\u304f\u306e\u4f01\u696d\u304c\u30b5\u30fc\u30d3\u30b9\u3092\u5927\u304d\u306a\u30c1\u30e3\u30f3\u30b9\u3068\u898b\u3066\u3044\u307e\u3059\u3002\u5b9f\u969b\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text3\" target=\"_blank\" rel=\"noreferrer noopener\">\u610f\u601d\u6c7a\u5b9a\u8005\u306e85\uff05<\/a>\u304c\u3001\u4eca\u5e74\u5ea6\u306f\u30b5\u30fc\u30d3\u30b9\u304c\u53ce\u76ca\u306b\u5360\u3081\u308b\u5272\u5408\u304c\u9ad8\u307e\u308b\u3053\u3068\u3092\u4e88\u60f3\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u4eca\u5f8c\u6570\u30f5\u6708\u306e\u9593\u306b\u3001AI\u4e3b\u5c0e\u306e\u30af\u30ed\u30b9\u30bb\u30ea\u30f3\u30b0\u306b\u3088\u3063\u3066\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u304c\u5229\u76ca\u306e\u4e2d\u5fc3\u306b\u5909\u308f\u308b\u306b\u3064\u308c\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30b3\u30de\u30fc\u30b9\u306e\u5883\u754c\u7dda\u306f\u3088\u308a\u66d6\u6627\u306b\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002\u5148\u9032\u7684\u306a\u4f01\u696d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u5168\u4f53\u3092\u30a8\u30f3\u30c9\u30c4\u30fc\u30a8\u30f3\u30c9\u3067\u6349\u3048\u3001\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u4ed6\u90e8\u9580\u306e\u9593\u3067\u7d99\u7d9a\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u304c\u5171\u6709\u3067\u304d\u308b\u74b0\u5883\u3092\u69cb\u7bc9\u3057\u7d9a\u3051\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u5927\u4f01\u696d\u3067\u306f\u3001\u9867\u5ba2\u304c\u3069\u306e\u3088\u3046\u306a\u30c1\u30e3\u30cd\u30eb\u304b\u3089\u3067\u3082\u7c21\u5358\u306b\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u53ef\u80fd\u306a\u74b0\u5883\u3092\u63d0\u4f9b\u3057\u7d9a\u3051\u308b\u3053\u3068\u3092\u76ee\u6307\u3057\u3066\u3044\u307e\u3059\u3002\u305d\u306e\u65b9\u6cd5\u306e \u3072\u3068\u3064\u304c\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/digital-customer-engagement-platform\/\" target=\"_blank\" rel=\"noreferrer noopener\">Service Cloud \u306e \u30c1\u30e3\u30c3\u30c8\u306a\u3069\u306e\u30aa\u30e0\u30cb\u30c1\u30e3\u30cd\u30eb\u6a5f\u80fd<\/a>\u3067\u3059\u3002\u9867\u5ba2\u306f\u30b5\u30dd\u30fc\u30c8\u3078\u306e\u9023\u7d61\u3001\u4e88\u7d04\u3001\u306a\u3069\u3001\u3059\u3079\u3066\u540c\u3058\u30e1\u30c3\u30bb\u30fc\u30b8\u306e\u4f1a\u8a71\u5185\u3067\u884c\u3046\u3053\u3068\u304c\u53ef\u80fd\u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u308c\u3089\u3059\u3079\u3066\u304c\u30012025\u5e74\u306e\u30b5\u30fc\u30d3\u30b9\u30ea\u30fc\u30c0\u30fc\u306b\u3068\u3063\u3066\u4f55\u3092\u610f\u5473\u3059\u308b\u306e\u304b\u3092\u898b\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u9867\u5ba2\u50cf\u3092\u6df1\u304f\u7406\u89e3<\/strong>\uff1a \u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u3084\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u62c5\u5f53\u306f\u3001\u9867\u5ba2\u306e\u5168\u4f53\u50cf\u3092\u3055\u3089\u306b\u628a\u63e1\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u9867\u5ba2\u3072\u3068\u308a\u3072\u3068\u308a\u306e\u597d\u307f\u3084\u8cfc\u5165\u5c65\u6b74\u306b\u5408\u308f\u305b\u3066\u30ab\u30b9\u30bf\u30de\u30a4\u30ba\u3055\u308c\u305f\u30bd\u30ea\u30e5\u30fc\u30b7\u30e7\u30f3\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002\u9867\u5ba2\u306e\u55dc\u597d\u306b\u57fa\u3065\u3044\u305fAI\u4e3b\u5c0e\u306b\u3088\u308b\u63d0\u6848\u4e8b\u9805\u304c\u62c5\u5f53\u8005\u306e\u624b\u5143\u306b\u5897\u3048\u3001\u9867\u5ba2\u3068\u306e\u95a2\u4fc2\u3092\u5f37\u5316\u3057\u3001\u9867\u5ba2\u306b\u3068\u3063\u3066\u3088\u308a\u4fa1\u5024\u3042\u308b\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u76ee\u6a19\u306e\u5171\u6709<\/strong>\uff1a \u5f93\u6765\u306f\u58f2\u4e0a\uff08\u30b3\u30f3\u30d0\u30fc\u30b8\u30e7\u30f3\u7387\u306a\u3069\uff09\u3068\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\uff08\u89e3\u6c7a\u6642\u9593\u306a\u3069\uff09\u306b\u95a2\u9023\u3057\u3066\u3044\u305f\u6307\u6a19\u306f\u53ce\u675f\u3057\u3066\u3044\u304f\u3067\u3057\u3087\u3046\u3002\u3059\u3079\u3066\u306e\u90e8\u9580\u304c\u3001\u9867\u5ba2\u6e80\u8db3\u5ea6\u3084\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3001\u30e9\u30a4\u30d5\u30bf\u30a4\u30e0\u30d0\u30ea\u30e5\u30fc\u5168\u4f53\u3092\u53cd\u6620\u3059\u308b\u6307\u6a19\u306b\u3088\u308a\u91cd\u70b9\u3092\u7f6e\u304f\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>AI\u3092\u6d3b\u7528\u3057\u305f\u30a4\u30f3\u30b5\u30a4\u30c8<\/strong>\uff1a AI\u306f\u3059\u3067\u306b\u3001\u9867\u5ba2\u306e\u884c\u52d5\u3092\u5206\u6790\u3057\u3001\u50be\u5411\u3092\u4e88\u6e2c\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/data\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4fe1\u983c\u3067\u304d\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u60c5\u5831<\/a>\u306b\u57fa\u3065\u304f\u610f\u601d\u6c7a\u5b9a\u306e\u4e0a\u3067\u91cd\u8981\u306a\u5f79\u5272\u3092\u62c5\u3063\u3066\u3044\u307e\u3059\u3002\u3053\u3046\u3057\u305f\u60c5\u5831\u304c\u3059\u3050\u306b\u5229\u7528\u3067\u304d\u308b\u3053\u3068\u3067\u3001\u62c5\u5f53\u8005\u306e\u7126\u70b9\u306f\u3001\u53d7\u52d5\u7684\u306a\u554f\u984c\u89e3\u6c7a\u304b\u3089\u3001\u4e88\u6e2c\u7684\u306a\u652f\u63f4\u3084\u7a4d\u6975\u7684\u306a\u95a2\u4fc2\u69cb\u7bc9\u3078\u3068\u30b7\u30d5\u30c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u30c1\u30fc\u30e0\u306f\u5354\u529b\u3057\u3066\u9867\u5ba2\u306e\u30cb\u30fc\u30ba\u3092\u4e88\u6e2c\u3057\u3001\u554f\u984c\u304c\u767a\u751f\u3059\u308b\u524d\u306b\u5bfe\u51e6\u3057\u3001\u30ed\u30a4\u30e4\u30eb\u30c6\u30a3\u3092\u80b2\u307f\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3059\u4ed8\u52a0\u4fa1\u5024\u306e\u9ad8\u3044\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p><strong>\u6226\u7565\u30d2\u30f3\u30c8<\/strong>\uff1a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u6295\u8cc7\u306e\u7d71\u5408\u306f\u30012025\u5e74\u306e\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u306e\u30ab\u30ae\u3068\u306a\u308a\u307e\u3059\u3002<a href=\"https:\/\/www.salesforce.com\/jp\/service\/cloud\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u55b6\u696d\u3001\u30b5\u30fc\u30d3\u30b9\u3001\u30de\u30fc\u30b1\u30c6\u30a3\u30f3\u30b0\u306e\u5404\u90e8\u9580\u3092\u7d50\u3073\u3064\u3051\u3001\u3053\u308c\u3089\u306e\u90e8\u9580\u9593\u3067\u30b7\u30fc\u30e0\u30ec\u30b9\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3068\u30c7\u30fc\u30bf\u5171\u6709\u3092\u5b9f\u73fe\u3059\u308b\u7d71\u5408\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0<\/a>\u306e\u63a1\u7528\u304c\u30dd\u30a4\u30f3\u30c8\u3067\u3059\u3002\u305d\u306e\u7d50\u679c\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u306e\u52b9\u7387\u5316\u3001\u554f\u984c\u89e3\u6c7a\u306e\u6539\u5584\u3001\u305d\u3057\u3066\u305d\u308c\u305e\u308c\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b8\u30e3\u30fc\u30cb\u30fc\u306e\u5168\u4f53\u7684\u306a\u628a\u63e1\u304c\u53ef\u80fd\u306b\u306a\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"2025\"><strong>2025\u5e74\u306b\u5411\u3051\u305f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6226\u7565\u306e\u69cb\u7bc9<\/strong><\/h2>\n\n\n\n<p>\u512a\u308c\u305f\u6226\u7565\u306f\u3001\u73fe\u72b6\u306b\u7591\u554f\u3092\u6301\u3064\u3068\u3053\u308d\u304b\u3089\u59cb\u307e\u308a\u307e\u3059\u3002\u9069\u5207\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u30bd\u30d5\u30c8\u30a6\u30a7\u30a2\u3068\u30c7\u30fc\u30bf\u306e\u7d71\u5408\u65b9\u6cd5\u306f\uff1f\u9867\u5ba2\u4f53\u9a13\u3092\u7d71\u4e00\u3059\u308b\u306b\u306f\uff1f\u30d3\u30b8\u30cd\u30b9\u30cb\u30fc\u30ba\u306b\u5fdc\u3048\u306a\u304c\u3089\u3001\u5909\u5316\u3059\u308b\u9867\u5ba2\u306e\u671f\u5f85\u306b\u3082\u5fdc\u3048\u308b\u305f\u3081\u306b\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u3092\u3069\u306e\u3088\u3046\u306b\u6574\u5099\u3059\u3079\u304d\u3067\u3057\u3087\u3046\u304b\uff1f<\/p>\n\n\n\n<p>\u3042\u306a\u305f\u306e\u4f7f\u547d\u306f\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u3092\u7406\u89e3\u3057\u305f\u3046\u3048\u3067\u3001\u9867\u5ba2\u306e\u8981\u6c42\u306b\u5fdc\u3048\u308b\u3053\u3068\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u306f\u3001\u4eba\u6750\u3001\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3001\u30d7\u30ed\u30bb\u30b9\u3092\u7d44\u307f\u5408\u308f\u305b\u3066\u3001\u3088\u308a\u8fc5\u901f\u3067\u52b9\u679c\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u67d4\u8edf\u306b\u63d0\u4f9b\u3059\u308b\u5fc5\u8981\u304c\u3042\u308a\u3001AI\u306f\u3042\u3089\u3086\u308b\u30d3\u30b8\u30cd\u30b9\u30d7\u30ed\u30bb\u30b9\u3092\u5f37\u529b\u306b\u5f8c\u62bc\u3057\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Service Cloud<\/strong><br><strong>30\u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4eca\u3059\u3050\u4f53\u9a13\u3002\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u5f8c\u3001\u3059\u3050\u306b\u30c8\u30e9\u30a4\u30a2\u30eb\u74b0\u5883\u304c\u8868\u793a\u3055\u308c\u3001\u305d\u306e\u307e\u307e\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/signup\/freetrial-service\/?d=blog-body-cta-banner2\">\u4eca\u3059\u3050\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u958b\u59cb<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"447\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png 800w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png?w=768&amp;h=429 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p><em>\u203b\u672c\u8a18\u4e8b\u306f\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f \u201c<a href=\"https:\/\/www.salesforce.com\/blog\/future-of-customer-service\/\" target=\"_blank\" rel=\"noreferrer noopener\">The Future of Customer Service: What You Need To Know for 2025<\/a>\u201d \u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/em><\/p>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tService Cloud\u306e\u95a2\u9023\u8a18\u4e8b\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-service-ai-reply-by-ai-einstein\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2025\/03\/einstein_1_platform.jpg?w=150&amp;h=84 150w\" alt=\"\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-difference-between-chatbot-and-ai-agent\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=150&amp;h=84 150w\" alt=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\u4f55\u304b\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\uff1f\u5f79\u5272\u3084\u9078\u3073\u65b9\u3092\u89e3\u8aac\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/what-is-good-customer-service\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=150&amp;h=84 150w\" alt=\"\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u826f\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u308b4\u3064\u306e\u65b9\u6cd5\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u826f\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u308b4\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-fujitsu-ai-casestudy\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/03\/jp-fujitsu-ai-casestudy-img03.jpg?w=150&amp;h=84 150w\" alt=\"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc \u751f\u6210AI\u6d3b\u7528\u306e\u6700\u524d\u7dda\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 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