{"id":13698,"date":"2024-08-05T09:38:56","date_gmt":"2024-08-05T00:38:56","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13698"},"modified":"2024-08-07T17:29:41","modified_gmt":"2024-08-07T08:29:41","slug":"call-center-burnout","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/call-center-burnout\/","title":{"rendered":"\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u5b9f\u614b\u30028\u3064\u306e\u5146\u5019\u3068\u514b\u670d\u65b9\u6cd5\u3068\u306f"},"content":{"rendered":"\n<p>\u6708\u66dc\u306e\u671d\u304b\u3089\u5bb9\u8d66\u306a\u304f\u9cf4\u308a\u97ff\u304f\u7740\u4fe1\u97f3\u306b\u602f\u3048\u3001\u9014\u7d76\u3048\u308b\u3053\u3068\u304c\u306a\u3044\u9867\u5ba2\u304b\u3089\u306e\u554f\u5408\u305b\u3084\u82e6\u60c5\u306b\u75b2\u308c\u5207\u3063\u3066\u3044\u307e\u3059\u3002\u65e5\u5e38\u7684\u306a\u5fdc\u5bfe\u306b\u3082\u6c17\u529b\u304c\u6e67\u304b\u305a\u3001\u9650\u754c\u3092\u611f\u3058\u308b\u3053\u3068\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u3053\u3093\u306a\u30b7\u30fc\u30f3\u306b\u601d\u3044\u5f53\u305f\u308b\u3053\u3068\u304c\u3042\u308c\u3070\u3001\u305d\u308c\u306f\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u8d77\u3053\u308b\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u904e\u5ea6\u304b\u3064\u9577\u671f\u306b\u308f\u305f\u308b\u30b9\u30c8\u30ec\u30b9\u306b\u3088\u3063\u3066\u611f\u60c5\u7684\u3001\u8089\u4f53\u7684\u3001\u7cbe\u795e\u7684\u306b\u6df1\u523b\u306a\u75b2\u52b4\u72b6\u614b\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-text1\" target=\"_blank\" rel=\"noreferrer noopener\">Salesforce\u306e\u8abf\u67fb<\/a>\u306b\u3088\u308b\u3068\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e77\uff05\u304c\u30011\u5e74\u524d\u3068\u6bd4\u3079\u3066\u4ed5\u4e8b\u91cf\u304c\u5897\u3048\u8907\u96d1\u306b\u306a\u3063\u305f\u3068\u56de\u7b54\u300256\uff05\u304c\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u7d4c\u9a13\u3057\u305f\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u306e\u610f\u601d\u6c7a\u5b9a\u8005\u306e69\uff05\u304c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u96e2\u8077\u304c\u8ab2\u984c\u3067\u3042\u308b\u3068\u56de\u7b54\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u8a18\u4e8b\u3067\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u5146\u5019\u3092\u78ba\u8a8d\u3057\u3001\u4e88\u9632\u3001\u7ba1\u7406\u3001\u514b\u670d\u3059\u308b\u305f\u3081\u306e\u5b9f\u8df5\u7684\u306a\u6226\u7565\u3092\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002\u307e\u305f\u3001\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u30ea\u30fc\u30c0\u30fc\u304c\u3088\u308a\u524d\u5411\u304d\u306a\u8077\u5834\u74b0\u5883\u3092\u80b2\u3080\u65b9\u6cd5\u3084\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/service\/ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u306b\u4ee3\u8868\u3055\u308c\u308b\u5148\u9032\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528<\/a>\u306b\u3088\u3063\u3066\u5145\u5b9f\u3057\u305f\u4f53\u9a13\u306b\u5909\u3048\u308b\u65b9\u6cd5\u306b\u3064\u3044\u3066\u3082\u8aac\u660e\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u6700\u65b0\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u8abf\u67fb\u3092\u3054\u89a7\u304f\u3060\u3055\u3044<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u9ad8\u3044\u696d\u7e3e\u3092\u3042\u3052\u308b\u30b5\u30fc\u30d3\u30b9\u7d44\u7e54\u306f\u3001\u30c7\u30fc\u30bf\u3068AI\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u4f53\u9a13\u306e\u5411\u4e0a\u3068\u3001\u30b3\u30b9\u30c8\u3092\u524a\u6e1b\u3092\u4e21\u7acb\u3057\u306a\u304c\u3089\u53ce\u76ca\u3092\u751f\u307f\u51fa\u3057\u3066\u3044\u307e\u3059\u3002<strong>\u300c<strong>eBook \u7b2c6\u7248<\/strong><\/strong> <strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u6700\u65b0\u4e8b\u60c5\u300d<\/strong>\u3067\u305d\u306e\u65b9\u6cd5\u3092\u3054\u89a7\u304f\u3060\u3055\u3044\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/6th-state-of-service\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u8cc7\u6599\u3092\u30c0\u30a6\u30f3\u30ed\u30fc\u30c9<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"576\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta1.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2><ul><li><a href=\"#whatis\" data-level=\"2\">\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3068\u75b2\u52b4\u306e\u9055\u3044<\/a><\/li><li><a href=\"#h-\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e8\u3064\u306e\u5146\u5019\" data-level=\"2\">\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e8\u3064\u306e\u5146\u5019<\/a><\/li><li><a href=\"#h-\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u9632\u3050\u30b3\u30c4\" 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class=\"wp-block-list\">\n<li><strong>\u65e5\u3005\u306e\u696d\u52d9<\/strong><strong>\u91cf<\/strong><strong>\u306b\u5727\u5012\u3055\u308c\u3066\u3044\u308b\u3068\u611f\u3058\u308b<\/strong>\uff1a\u901a\u8a71\u30ed\u30b0\u306e\u8a18\u9332\u3084\u30d5\u30a9\u30ed\u30fc\u30a2\u30c3\u30d7\u30e1\u30fc\u30eb\u9001\u4fe1\u306e\u3088\u3046\u306a\u7c21\u5358\u306a\u4ed5\u4e8b\u304c\u3001\u5927\u304d\u306a\u8ab2\u984c\u306e\u3088\u3046\u306b\u611f\u3058\u3001Todo\u30ea\u30b9\u30c8\u306b\u5727\u5012\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u304b\u3002<\/li>\n\n\n\n<li><strong>\u4ed5\u4e8b\u304c\u6016\u3044<\/strong>\uff1a\u4f53\u529b\u304c\u5c3d\u304d\u305f\u3088\u3046\u306b\u611f\u3058\u3089\u308c\u3001\u4ed5\u4e8b\u304c\u59cb\u307e\u308b\u524d\u304b\u3089\u75b2\u308c\u679c\u3066\u3001\u4ed5\u4e8b\u304c\u6016\u304f\u306a\u3063\u3066\u3044\u307e\u305b\u3093\u304b\u3002<\/li>\n\n\n\n<li><strong>\u6e80\u8db3\u5ea6\u306e\u4f4e\u4e0b<\/strong>\uff1a\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u3053\u3068\u3084\u81ea\u5206\u306e\u6210\u679c\u306b\u559c\u3073\u3084\u8a87\u308a\u3001\u6e80\u8db3\u611f\u3092\u611f\u3058\u3089\u308c\u3066\u3044\u306a\u3044\u306e\u3067\u306f\u3042\u308a\u307e\u305b\u3093\u304b\u3002<\/li>\n\n\n\n<li><strong>\u4ed5\u4e8b\u306b\u5bfe\u3059\u308b\u76ae\u8089<\/strong>\uff1a\u540c\u50da\u3084\u9867\u5ba2\u306b\u5bfe\u3057\u3066\u76ae\u8089\u3084\u8ddd\u96e2\u3092\u611f\u3058\u3066\u3044\u307e\u305b\u3093\u304b\u3002<\/li>\n\n\n\n<li><strong>\u982d\u75db\u3001<\/strong><strong>\u8179\u75db<\/strong><strong>\u3001\u7761\u7720\u969c\u5bb3\u306a\u3069\u306e\u8eab\u4f53\u75c7\u72b6\uff1a<\/strong>\u7761\u7720\u4e0d\u8db3\u3084\u3057\u3064\u3053\u3044\u982d\u75db\u306b\u60a9\u307e\u3055\u308c\u3066\u3044\u307e\u305b\u3093\u304b\u3002\u4ed5\u4e8b\u4e2d\u306b\u8179\u75db\u3084\u5410\u304d\u6c17\u3092\u611f\u3058\u308b\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304b\u3002<\/li>\n\n\n\n<li><strong>\u540c\u50da\u3084\u9867\u5ba2\u306b\u30a4\u30e9\u30a4\u30e9\u3059\u308b<\/strong>\uff1a\u5fcd\u8010\u529b\u304c\u5c3d\u304d\u3066\u7647\u766a\u3092\u8d77\u3053\u3057\u3066\u3057\u307e\u3046\u3053\u3068\u304c\u3042\u308a\u307e\u3059\u304b\u3002<\/li>\n\n\n\n<li><strong>\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u306e\u4f4e\u4e0b<\/strong>\uff1a\u30df\u30b9\u304c\u5897\u3048\u3066\u3044\u307e\u305b\u3093\u304b\u3002<\/li>\n\n\n\n<li><strong>\u8077\u5834\u3067\u306e\u793e\u4f1a\u7684\u4ea4\u6d41\u306b\u95a2\u4e0e\u3057\u306a\u3044<\/strong>\uff1a\u540c\u50da\u3068\u306e\u4f1a\u8a71\u3092\u907f\u3051\u3066\u3044\u307e\u305b\u3093\u304b\u3002\u666e\u6bb5\u306e\u8077\u5834\u3067\u306e\u793e\u4f1a\u7684\u6d3b\u52d5\u3078\u306e\u53c2\u52a0\u3092\u3084\u3081\u307e\u3057\u305f\u304b\u3002<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u9632\u3050\u30b3\u30c4\"><strong>\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u9632\u3050\u30b3\u30c4<\/strong><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306f\u300c\u4e88\u9632\u300d\u304c\u6700\u5584\u7b56\u3067\u3059\u3002\u305d\u3053\u3067\u3001\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u9632\u3050\u52b9\u679c\u7684\u306a\u65b9\u6cd5\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u660e\u78ba\u306a\u5883\u754c\u7dda\u3092\u8a2d\u5b9a\u3059\u308b<\/strong>\uff1a\u81ea\u5206\u306e\u9650\u754c\u3092\u77e5\u308a\u3001\u96c7\u7528\u5951\u7d04\u3067\u52e4\u52d9\u6642\u9593\u3092\u660e\u78ba\u306b\u5b9a\u3081\u307e\u3057\u3087\u3046\u3002\u6bce\u65e5\u30ea\u30e9\u30c3\u30af\u30b9\u3067\u304d\u308b\u6642\u9593\u3092\u78ba\u4fdd\u3059\u308b\u3053\u3068\u306f\u3001\u5fc3\u8eab\u306e\u5065\u5eb7\u7dad\u6301\u306b\u5f79\u7acb\u3061\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5b9a\u671f\u7684\u306b\u4f11\u61a9\u3092\u53d6\u308b\uff1a<\/strong>1\u65e5\u306e\u3046\u3061\u3067\u77ed\u6642\u9593\u306e\u4f11\u61a9\u3092\u983b\u7e41\u306b\u53d6\u308b\u3053\u3068\u3067\u3001\u6c17\u6301\u3061\u3092\u30ea\u30bb\u30c3\u30c8\u3057\u3001\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3067\u304d\u307e\u3059\u300210\u5206\u7a0b\u5ea6\u306e\u6563\u6b69\u3067\u3082\u52b9\u679c\u7684\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u6574\u7406\u6574\u9813\u3092\u5fc3\u304c\u3051\u308b<\/strong>\uff1a\u30ef\u30fc\u30af\u30b9\u30da\u30fc\u30b9\u3092\u6574\u7406\u6574\u9813\u3057\u3001\u30c1\u30a7\u30c3\u30af\u30ea\u30b9\u30c8\u3067\u4ed5\u4e8b\u306e\u512a\u5148\u9806\u4f4d\u3092\u3064\u3051\u307e\u3057\u3087\u3046\u3002\u305d\u3046\u3059\u308b\u3053\u3068\u3067\u3001\u4ed5\u4e8b\u91cf\u3092\u52b9\u7387\u7684\u306b\u7ba1\u7406\u3067\u304d\u3001\u8ca0\u62c5\u304c\u8efd\u6e1b\u3055\u308c\u5727\u5012\u3055\u308c\u308b\u3053\u3068\u304c\u5c11\u306a\u304f\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30b5\u30dd\u30fc\u30c8\u3092\u6c42\u3081\u308b<\/strong>\uff1a\u4ed5\u4e8b\u91cf\u3092\u4e0a\u53f8\u306b\u76f8\u8ac7\u3057\u305f\u308a\u3001\u6307\u5c0e\u3084\u30b5\u30dd\u30fc\u30c8\u3092\u3057\u3066\u304f\u308c\u308b\u30e1\u30f3\u30bf\u30fc\u3068\u3064\u306a\u304c\u308b\u306a\u3069\u3001\u5229\u7528\u53ef\u80fd\u306a\u30ea\u30bd\u30fc\u30b9\u3092\u305f\u3081\u3089\u308f\u305a\u306b\u5229\u7528\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n\n\n\n<div class=\"layout-astro-2 wp-block-salesforce-blog-related-trail\">\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-cloud-layout-astro-2.png\" alt=\"\">\n\n\t\t\t<div class=\"related-trail__illustration related-trail__contour\">\n\t\t\t\t\t<\/div>\n\t\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__background\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-background-layout-astro-2.png\" alt=\"\">\n\n\t<div class=\"related-trail__wrapper\">\n\t\t<div class=\"related-trail__content\">\n\t\t\t\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 345.8 82.8\" aria-hidden=\"true\" class=\"related-trail__logo\"><path fill=\"#1d3767\" d=\"M96.6 33h9v22.6h4.8V33h8.8v-4.3H96.6zm49.8 5.3c0-5.7-3.6-9.6-10.8-9.6H127v27h4.8v-7.9h3l2.3-.1 5.7 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fill=\"#aa76b3\" d=\"m62 51.9-8.7-12.6-4.2 6.1 4.8 6.4z\" \/><path fill=\"#722a87\" d=\"m49 45.4-4.4 6.4H54z\" \/><path fill=\"#8ed1f4\" d=\"m37 32.6-1.5-2.1z\" \/><path fill=\"#aa76b3\" d=\"m28 41.4 7.6 10.4h1.8l6.4-9.2-6.8-10-1.5-2.1z\" \/><path fill=\"#722a87\" d=\"m28 41.4-7 10.4h14.6z\" \/><path fill=\"#069a49\" d=\"M43.8 72.5a1.8 1.8 0 0 0-1-2.4L40.1 69a8 8 0 0 1-1-.5 7.8 7.8 0 0 1-2.4-10.7H6a44 44 0 0 0-.2 4.4v4.4A70 70 0 0 0 26 75a70 70 0 0 0 15.2 2l2.4-4.3zm33-14.8H44.3l-2.5 3a1.7 1.7 0 0 0-.2.5 1.8 1.8 0 0 0 1 2.3l2.7 1.2.7.4a7.8 7.8 0 0 1 3 10.6l-.5.9 4.8-.8a71 71 0 0 0 8.4-2.2l1.3-.4a71 71 0 0 0 14-6.7v-8.8z\" \/><path fill=\"#fff\" d=\"m46 65-.7-.3-2.7-1.2a1.8 1.8 0 0 1-1-2.4 1.7 1.7 0 0 1 .2-.4l2.5-3h-7.6A7.8 7.8 0 0 0 39 68.4a8 8 0 0 0 1 .5l2.7 1.2a1.8 1.8 0 0 1 1 2.4l-.1.2-2.5 4.3a52.5 52.5 0 0 0 7.2-.4l.5-.9A7.8 7.8 0 0 0 46 65.1z\" \/><path fill=\"#157139\" d=\"M56.9 67.3h8.8l-4.4-5zM23 71h9l-4.5-5.1zm-4.1-10.4-4.5 5h8.9z\" \/><\/svg>\n\t\t\t<h2 class=\"wp-block-related-trail__title\"><strong>\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u306e\u305f\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7<\/strong><\/h2>\n\t\t\t<p>\u30c7\u30b8\u30bf\u30eb\u6642\u4ee3\u306b\u304a\u3051\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7\u306b\u3064\u3044\u3066\u5b66\u7fd2\u3057\u307e\u3059\u3002<\/p>\n\t\t\t\n\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/contact-center-leadership-for-executives\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u7121\u6599\u3067\u5b66\u7fd2\u3092\u30b9\u30bf\u30fc\u30c8<\/strong><\/a><\/div>\n\n\t\t<\/div>\n\t\t<div class=\"related-trail__mock\">\n\t\t\t<div class=\"related-trail__points\">+500 points<\/div>\n\t\t\t<div class=\"related-trail__eyebrow\">Module<\/div>\n\t\t\t<p class=\"related-trail__trail-title h3\"><a href=\"https:\/\/trailhead.salesforce.com\/content\/learn\/modules\/artificial-intelligence-for-customer-service\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>\u30a8\u30b0\u30bc\u30af\u30c6\u30a3\u30d6\u306e\u305f\u3081\u306e\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u30ea\u30fc\u30c0\u30fc\u30b7\u30c3\u30d7<\/strong><\/a><\/p>\n\t\t\t<p class=\"related-trail__trail-description\"><\/p>\n\t\t\t<div class=\"related-trail__actions\">\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 10 10\" aria-hidden=\"true\"><path fill=\"#747474\" fill-rule=\"evenodd\" d=\"m4.93.69.88 2.88c.04.12.16.18.27.18h2.89c.29 0 .4.38.17.56L6.79 6.04c-.1.07-.13.2-.1.32l1.12 2.96c.08.27-.2.5-.44.33L4.85 7.77c-.1-.08-.23-.08-.34 0L1.97 9.65a.29.29 0 0 1-.45-.33L2.6 6.36a.3.3 0 0 0-.1-.32L.17 4.3c-.23-.18-.1-.56.17-.56h2.89c.13 0 .23-.04.27-.18l.9-2.9c.08-.27.46-.25.54.02Z\" clip-rule=\"evenodd\" \/><\/svg>\n<\/div>\n\t\t\t\t<div class=\"related-trail__action\">\n<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" fill=\"none\" viewBox=\"0 0 9 5\" aria-hidden=\"true\"><path fill=\"#747474\" d=\"M4.16 4.5.26 0h7.8z\" \/><\/svg>\n<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__foreground\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-foreground-layout-astro-2.png\" alt=\"\">\n\t<img decoding=\"async\" class=\"related-trail__illustration related-trail__parks\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/related-trail-parks-layout-astro-2.png\" alt=\"\">\n\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u514b\u670d\u3059\u308b\u30d2\u30f3\u30c8\"><strong>\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u514b\u670d\u3059\u308b\u30d2\u30f3\u30c8<\/strong><\/h2>\n\n\n\n<p>\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u5bfe\u51e6\u3059\u308b\u306b\u306f\u3001\u521d\u671f\u306e\u5146\u5019\u3092\u8a8d\u8b58\u3057\u3001\u65e9\u6025\u306b\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3053\u3068\u304c\u91cd\u8981\u3067\u3059\u3002\u305d\u306e\u65b9\u6cd5\u306f\u4ee5\u4e0b\u306e\u901a\u308a\u3067\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u30b9\u30c8\u30ec\u30b9\u89e3\u6d88\u6cd5\u3092\u5b9f\u8df5\u3059\u308b<\/strong>\u3002\u6df1\u547c\u5438\u3001\u30de\u30a4\u30f3\u30c9\u30d5\u30eb\u30cd\u30b9\u7791\u60f3\u3001\u30e8\u30ac\u306a\u3069\u306e\u6d3b\u52d5\u306b\u53d6\u308a\u7d44\u3093\u3067\u30b9\u30c8\u30ec\u30b9\u3092\u8efd\u6e1b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><strong>\u696d\u52d9<\/strong><strong>\u91cf\u3092\u8abf\u6574\u3059\u308b\u3002<\/strong><strong>\u696d\u52d9<\/strong>\u8ca0\u8377\u3092\u7ba1\u7406\u3057\u3084\u3059\u304f\u3059\u308b\u305f\u3081\u306b\u3001\u30bf\u30b9\u30af\u306e\u518d\u5206\u914d\u3084\u8cac\u4efb\u306e\u8abf\u6574\u3092\u4e0a\u53f8\u306b\u76f8\u8ac7\u3057\u3066\u304f\u3060\u3055\u3044\u3002<\/li>\n\n\n\n<li><strong>\u5065\u5eb7\u7684\u306a\u7fd2\u6163\u3092\u8eab\u306b\u3064\u3051\u308b\u3002<\/strong>\u5b9a\u671f\u7684\u306a\u904b\u52d5\u3001\u5341\u5206\u306a\u7761\u7720\u3001\u6804\u990a\u4fa1\u306e\u9ad8\u3044\u98df\u4e8b\u306f\u3001\u5168\u8eab\u306e\u5065\u5eb7\u3084\u30b9\u30c8\u30ec\u30b9\u306b\u5bfe\u3059\u308b\u56de\u5fa9\u529b\u306b\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<p>\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u514b\u670d\u3059\u308b\u306b\u306f\u3001\u3055\u3089\u306b\u91cd\u5927\u306a\u5909\u5316\u304c\u5fc5\u8981\u304b\u3082\u3057\u308c\u307e\u305b\u3093\u3002\u75c7\u72b6\u304c\u3072\u3069\u3044\u5834\u5408\u306f\u3001\u4ee5\u4e0b\u3082\u691c\u8a0e\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5f79\u5272\u3092\u4e00\u6642\u7684\u306b\u5909\u3048\u3066\u307f\u308b\u3002<\/strong>\u5f79\u5272\u5909\u66f4\u306f\u4f11\u606f\u306b\u5339\u6575\u3059\u308b\u3053\u3068\u3082\u3042\u308a\u307e\u3059\u3002\u793e\u5185\u3067\u5225\u306e\u8077\u52d9\u306b\u5c31\u3044\u3066\u307f\u308b\u3053\u3068\u3082\u4e0a\u53f8\u306b\u76f8\u8ac7\u3057\u3066\u307f\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><strong>\u4f11\u6687\u3092\u53d6\u308b\u3002<\/strong>\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u304c\u3072\u3069\u3044\u5834\u5408\u306f\u3001\u5b8c\u5168\u306b\u30a8\u30cd\u30eb\u30ae\u30fc\u3092\u5145\u96fb\u3057\u3066\u30ea\u30bb\u30c3\u30c8\u3059\u308b\u305f\u3081\u306b\u3001\u4f11\u6687\u3084\u4f11\u8077\u3092\u53d6\u308b\u3053\u3068\u3082\u5fc5\u8981\u3067\u3059\u3002<\/li>\n\n\n\n<li><strong>\u5c02\u9580\u5bb6\u306e\u52a9\u3051\u3092\u501f\u308a\u308b\u3002<\/strong>\u30bb\u30e9\u30d4\u30b9\u30c8\u306b\u76f8\u8ac7\u3059\u308b\u3053\u3068\u3067\u3001\u30b9\u30c8\u30ec\u30b9\u3092\u7ba1\u7406\u3057\u3001\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u6839\u672c\u539f\u56e0\u306e\u5bfe\u51e6\u6cd5\u3092\u5f97\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u7ba1\u7406\u8077\u304c\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3092\u990a\u3046\u65b9\u6cd5\"><strong>\u7ba1\u7406\u8077\u304c\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u3092\u990a\u3046\u65b9\u6cd5<\/strong><\/h2>\n\n\n\n<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u4e88\u9632\u30fb\u7de9\u548c\u3059\u308b\u306b\u306f\u3001\u524d\u5411\u304d\u306a\u8077\u5834\u74b0\u5883\u3092\u91b8\u6210\u3059\u308b\u3053\u3068\u304c\u6975\u3081\u3066\u91cd\u8981\u3067\u3059\u3002\u305d\u306e\u305f\u3081\u306b\u30b5\u30fc\u30d3\u30b9\u90e8\u9580\u30ea\u30fc\u30c0\u30fc\u304c\u63a1\u7528\u3067\u304d\u308b\u30c6\u30af\u30cb\u30c3\u30af\u3092\u3044\u304f\u3064\u304b\u3054\u7d39\u4ecb\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u652f\u63f4\u7684\u3067\u5305\u62ec\u7684\u306a\u6587\u5316\u3092\u4f5c\u308b\uff1a<\/strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c<a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-week-ideas\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u8a55\u4fa1\u3055\u308c\u3001\u611f\u8b1d\u3055\u308c\u3066\u3044\u308b<\/a>\uff08\u82f1\u8a9e\uff09\u3068\u611f\u3058\u308b\u3068\u3001\u30b9\u30c8\u30ec\u30b9\u306b\u8010\u3048\u308b\u6e96\u5099\u304c\u6574\u3044\u307e\u3059\u3002\u30c1\u30fc\u30e0\u30ef\u30fc\u30af\u3001\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u3001\u30aa\u30fc\u30d7\u30f3\u306a\u30b3\u30df\u30e5\u30cb\u30b1\u30fc\u30b7\u30e7\u30f3\u3092\u5968\u52b1\u3057\u307e\u3059\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u6210\u9577\u3067\u304d\u308b\u3088\u3046\u3001\u305d\u306e\u529f\u7e3e\u3092\u8a8d\u3081\u3001\u5831\u916c\u3092\u4e0e\u3048\u3001\u5efa\u8a2d\u7684\u306a\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><strong>\u7dcf\u5408\u7684\u306a\u7814\u4fee\u3068\u80fd\u529b\u958b\u767a\u3092\u884c\u3046\uff1a<\/strong>\u9867\u5ba2\u5bfe\u5fdc\u3092\u52b9\u679c\u7684\u306b\u884c\u3046\u305f\u3081\u306b\u5fc5\u8981\u306a\u30b9\u30ad\u30eb\u3068\u77e5\u8b58\u3092\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u8eab\u306b\u3064\u3051\u3055\u305b\u308b\u305f\u3081\u306e<a href=\"https:\/\/www.salesforce.com\/resources\/articles\/customer-service-training\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u30d7\u30ed\u30b0\u30e9\u30e0<\/a>\uff08\u82f1\u8a9e\uff09\u306b\u6295\u8cc7\u3057\u307e\u3057\u3087\u3046\u3002\u5c02\u9580\u77e5\u8b58\u3092\u9ad8\u3081\u3001<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/modules\/mental-health-matters\" target=\"_blank\" rel=\"noreferrer noopener\">\u30e1\u30f3\u30bf\u30eb\u30d8\u30eb\u30b9\u3092\u990a\u3044<\/a>\u3001<a href=\"https:\/\/trailhead.salesforce.com\/ja\/content\/learn\/trails\/grow-your-career-as-a-customer-service-agent\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ad\u30e3\u30ea\u30a2\u3092\u6210\u9577<\/a>\u3055\u305b\u308b\u305f\u3081\u306b\u3001<a href=\"https:\/\/trailhead.salesforce.com\/ja\/today\" target=\"_blank\" rel=\"noreferrer noopener\">Trailhead<\/a>\uff08\u30c8\u30ec\u30a4\u30eb\u30d8\u30c3\u30c9\uff09\u3067\u7d99\u7d9a\u7684\u306a\u30c8\u30ec\u30fc\u30cb\u30f3\u30b0\u306e\u6a5f\u4f1a\u3092\u63d0\u4f9b\u3057\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u73fe\u5b9f\u7684\u306a\u76ee\u6a19\u3068\u671f\u5f85\u5024\u3092\u8a2d\u5b9a\u3059\u308b\uff1a<\/strong>\u30c1\u30e3\u30ec\u30f3\u30b8\u30f3\u30b0\u3067\u3042\u308a\u306a\u304c\u3089\u9054\u6210\u53ef\u80fd\u306a\u3001\u660e\u78ba\u306a\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u76ee\u6a19\u3092\u8a2d\u5b9a\u3057\u307e\u3057\u3087\u3046\u3002\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u81ea\u5206\u306e\u8cac\u4efb\u3068\u3001\u305d\u306e\u30d1\u30d5\u30a9\u30fc\u30de\u30f3\u30b9\u3092\u8a55\u4fa1\u3059\u308b<a href=\"https:\/\/www.salesforce.com\/blog\/customer-service-analytics\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5206\u6790<\/a>\uff08\u82f1\u8a9e\uff09\u3092\u660e\u78ba\u306b\u7406\u89e3\u3057\u3066\u3044\u308b\u3053\u3068\u3092\u78ba\u8a8d\u3057\u307e\u3059\u3002\u5b9a\u671f\u7684\u306b\u76ee\u6a19\u3092\u898b\u76f4\u3057\u3001\u8abf\u6574\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u6a29\u9650\u3092\u4e0e\u3048\u308b\uff1a<\/strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u306f\u3001\u5b9a\u7fa9\u3055\u308c\u305f\u30ac\u30a4\u30c9\u30e9\u30a4\u30f3\u306e\u7bc4\u56f2\u5185\u3067\u610f\u601d\u6c7a\u5b9a\u3092\u884c\u3044\u3001\u9867\u5ba2\u306e\u554f\u984c\u3092\u89e3\u6c7a\u3059\u308b\u6a29\u9650\u3092\u4e0e\u3048\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u81ea\u4fe1\u3092\u9ad8\u3081\u308b\u3060\u3051\u3067\u306a\u304f\u3001\u30d1\u30fc\u30bd\u30ca\u30e9\u30a4\u30ba\u3055\u308c\u305f\u52b9\u7387\u7684\u306a\u30b5\u30fc\u30d3\u30b9\u3092\u63d0\u4f9b\u3059\u308b\u3053\u3068\u3092\u53ef\u80fd\u306b\u3057\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/resources\/articles\/crm\/customer-satisfaction-index\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u4ed5\u4e8b\uff08\u304a\u3088\u3073\u9867\u5ba2\uff09\u306e\u6e80\u8db3\u5ea6\u5411\u4e0a<\/a>\u306b\u3064\u306a\u304c\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u76ee\u7684\u610f\u8b58\u3092\u80b2\u3080\uff1a<\/strong>\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u81ea\u5206\u306e\u4ed5\u4e8b\u306e\u5f71\u97ff\u529b\u3068\u3001\u305d\u308c\u304c\u7d44\u7e54\u5168\u4f53\u306e\u6210\u529f\u306b\u3069\u306e\u3088\u3046\u306b\u8ca2\u732e\u3057\u3066\u3044\u308b\u306e\u304b\u7406\u89e3\u3067\u304d\u308b\u3088\u3046\u306b\u652f\u63f4\u3057\u307e\u3059\u3002\u81ea\u5206\u306e\u5f79\u5272\u3092\u3001\u4f1a\u793e\u306e\u5927\u304d\u306a\u4f7f\u547d\u3084\u4fa1\u5024\u89b3\u3068\u7d50\u3073\u3064\u3051\u3066\u3042\u3052\u307e\u3059\u3002\u6210\u529f\u4e8b\u4f8b\u3084\u9867\u5ba2\u304b\u3089\u306e\u30d5\u30a3\u30fc\u30c9\u30d0\u30c3\u30af\u3092\u5b9a\u671f\u7684\u306b\u4f1d\u3048\u3001\u5f7c\u3089\u306e\u52aa\u529b\u304c\u3082\u305f\u3089\u3059\u30d7\u30e9\u30b9\u306e\u5f71\u97ff\u3092\u5f37\u8abf\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n\n\n\n<li><strong>\u30bb\u30eb\u30d5\u30b1\u30a2\u3068\u30b9\u30c8\u30ec\u30b9\u7ba1\u7406\u3092\u5968\u52b1\u3059\u308b<\/strong>\uff1a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30bb\u30eb\u30d5\u30b1\u30a2\u3068\u30b9\u30c8\u30ec\u30b9\u7ba1\u7406\u306e\u91cd\u8981\u6027\u3092\u6559\u80b2\u3057\u307e\u3059\u3002\u5065\u5eb7\u4fc3\u9032\u30d7\u30ed\u30b0\u30e9\u30e0\u3084\u30ab\u30a6\u30f3\u30bb\u30ea\u30f3\u30b0\u30b5\u30fc\u30d3\u30b9\u3078\u306e\u30a2\u30af\u30bb\u30b9\u3001\u30b9\u30c8\u30ec\u30b9\u8efd\u6e1b\u3084\u30ec\u30b8\u30ea\u30a8\u30f3\u30b9\u5f37\u5316\u306b\u95a2\u3059\u308b\u30ef\u30fc\u30af\u30b7\u30e7\u30c3\u30d7\u306a\u3069\u306e\u30ea\u30bd\u30fc\u30b9\u3092\u63d0\u4f9b\u3057\u307e\u3057\u3087\u3046\u3002<\/li>\n<\/ul>\n\n\n\n<div class=\"layout-six wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u4fe1\u983c\u6027\u306e\u9ad8\u3044AI\u3067\u3001\u30b5\u30fc\u30d3\u30b9\u3092\u5237\u65b0<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u30b5\u30fc\u30d3\u30b9\u30c1\u30fc\u30e0\u304c\u3001\u304a\u5ba2\u69d8\u3068\u306e\u63a5\u70b9\u3067\u63d0\u4f9b\u3059\u308b\u4f53\u9a13\u3001\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3001\u30d7\u30ed\u30bb\u30b9\u3001\u81ea\u52d5\u5316\u306e\u8cea\u3068\u52b9\u7387\u3092\u9ad8\u3081\u3001\u30b5\u30fc\u30d3\u30b9\u306e\u4fa1\u5024\u3092\u5f15\u304d\u4e0a\u3052\u307e\u3057\u3087\u3046\u3002Service Cloud\u306a\u3089\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u304b\u3089\u73fe\u5834\u6d3e\u9063\u307e\u3067\u3001\u3042\u3089\u3086\u308b\u7a2e\u985e\u306e\u30b5\u30fc\u30d3\u30b9\u3092\u5237\u65b0\u3057\u3001\u9867\u5ba2\u751f\u6daf\u4fa1\u5024\u306e\u5411\u4e0a\u3001\u30b3\u30b9\u30c8\u306e\u524a\u6e1b\u3001\u696d\u52d9\u306e\u52b9\u7387\u5316\u3092\u9054\u6210\u3067\u304d\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/demo\/crm-service-demos\/?d=blog-body-cta-banner2\">Service Cloud \u306e\u30c7\u30e2\u52d5\u753b\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"783\" height=\"440\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/call-center-burnout-cta2-.png\" class=\"attachment-full size-full\" alt=\"Service Cloud Demo\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/call-center-burnout-cta2-.png 783w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/call-center-burnout-cta2-.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/call-center-burnout-cta2-.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/call-center-burnout-cta2-.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 783px) 100vw, 783px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u8efd\u6e1b\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528\"><strong>\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u8efd\u6e1b\u3059\u308b\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306e\u6d3b\u7528<\/strong><\/h2>\n\n\n\n<p>\u81ea\u52d5\u5316\u3084\u751f\u6210AI\u306e\u3088\u3046\u306a\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u306f\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u3092\u7de9\u548c\u3059\u308b\u4e0a\u3067\u6975\u3081\u3066\u91cd\u8981\u306a\u5f79\u5272\u3092\u679c\u305f\u3057\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u5b9a\u5f62\u30bf\u30b9\u30af\u306e\u81ea\u52d5\u5316<\/strong>\uff1a<a href=\"https:\/\/www.salesforce.com\/jp\/service\/customer-service-automation\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u81ea\u52d5\u5316\u30c4\u30fc\u30eb<\/a>\u306f\u3001\u30c1\u30b1\u30c3\u30c8\u306e\u8a18\u9332\u3001\u9867\u5ba2\u304b\u3089\u306e\u57fa\u672c\u7684\u306a\u554f\u3044\u5408\u308f\u305b\u3001\u30c7\u30fc\u30bf\u5165\u529b\u306a\u3069\u306e\u5b9a\u5f62\u30bf\u30b9\u30af\u3092\u51e6\u7406\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u3089\u306e\u30d7\u30ed\u30bb\u30b9\u3092\u81ea\u52d5\u5316\u3059\u308b\u3053\u3068\u3067\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u3088\u308a\u8907\u96d1\u3067\u3084\u308a\u304c\u3044\u306e\u3042\u308b\u4ed5\u4e8b\u306b\u96c6\u4e2d\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u3001\u5358\u8abf\u3055\u304c\u8efd\u6e1b\u3055\u308c\u3001\u4ed5\u4e8b\u306e\u6e80\u8db3\u5ea6\u304c\u9ad8\u307e\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>AI\u3092\u6d3b\u7528\u3057\u3066\u9867\u5ba2\u3068\u306e\u3084\u308a\u53d6\u308a\u3092\u5f37\u5316\uff1a<\/strong><a href=\"https:\/\/www.salesforce.com\/jp\/service\/customer-service-chatbot\/\" target=\"_blank\" rel=\"noreferrer noopener\">AI\u3092\u642d\u8f09\u3057\u305f\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8<\/a>\u3084<a href=\"https:\/\/www.salesforce.com\/jp\/artificial-intelligence\/einstein-ai-assistant\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30a4\u30f3\u30c6\u30ea\u30b8\u30a7\u30f3\u30c8\u30a2\u30b7\u30b9\u30bf\u30f3\u30c8<\/a>\u306f\u3001\u591a\u304f\u306e\u9867\u5ba2\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u51e6\u7406\u3057\u3001\u4e00\u822c\u7684\u306a\u8cea\u554f\u306b\u306f\u56de\u7b54\u3092\u63d0\u4f9b\u3057\u3001\u3088\u308a\u8907\u96d1\u306a\u554f\u984c\u306f\u4eba\u9593\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u30a8\u30b9\u30ab\u30ec\u30fc\u30b7\u30e7\u30f3\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u307e\u3059\u3002\u3053\u308c\u306b\u3088\u308a\u3001\u5fdc\u7b54\u6642\u9593\u304c\u77ed\u7e2e\u3055\u308c\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306f\u4eba\u9593\u7684\u306a\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u30b1\u30fc\u30b9\u306b\u78ba\u5b9f\u306b\u5bfe\u5fdc\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n\n\n\n<li><strong>\u30ca\u30ec\u30c3\u30b8\u5171\u6709\uff1a<\/strong><a href=\"https:\/\/www.salesforce.com\/jp\/service\/\" target=\"_blank\" rel=\"noreferrer 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href=\"https:\/\/www.salesforce.com\/jp\/slack\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30b3\u30e9\u30dc\u30ec\u30fc\u30b7\u30e7\u30f3\u30c4\u30fc\u30eb<\/a>\u306a\u3069\u306e\u6a5f\u80fd\u306b\u3088\u308a\u3001\u30ea\u30e2\u30fc\u30c8\u30c1\u30fc\u30e0\u3084\u5206\u6563\u3057\u305f\u30c1\u30fc\u30e0\u9593\u306e\u3064\u306a\u304c\u308a\u3092\u7dad\u6301\u3057\u3001\u30a4\u30f3\u30b5\u30a4\u30c8\u306e\u5171\u6709\u3084\u4e92\u3044\u306b\u30b5\u30dd\u30fc\u30c8\u3059\u308b\u3053\u3068\u304c\u5bb9\u6613\u306b\u306a\u308a\u307e\u3059\u3002<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" 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class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\"><strong>Service Cloud<\/strong><br><strong>30\u65e5\u9593\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb<\/strong><\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\">\u6700\u65b0\u30c6\u30af\u30ce\u30ed\u30b8\u30fc\u3092\u6d3b\u7528\u3057\u305f\u30b5\u30fc\u30d3\u30b9\u30d7\u30e9\u30c3\u30c8\u30d5\u30a9\u30fc\u30e0\u3092\u4eca\u3059\u3050\u4f53\u9a13\u3002\u30b5\u30a4\u30f3\u30a2\u30c3\u30d7\u5f8c\u3001\u3059\u3050\u306b\u30c8\u30e9\u30a4\u30a2\u30eb\u74b0\u5883\u304c\u8868\u793a\u3055\u308c\u3001\u305d\u306e\u307e\u307e\u3054\u5229\u7528\u3044\u305f\u3060\u3051\u307e\u3059\u3002<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/signup\/freetrial-service\/?d=blog-body-cta-banner3\">\u4eca\u3059\u3050\u7121\u6599\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u958b\u59cb<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"800\" height=\"447\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png\" class=\"attachment-full size-full\" alt=\"\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png 800w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png?w=300&amp;h=168 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png?w=768&amp;h=429 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-cta3.png?w=150&amp;h=84 150w\" sizes=\"auto, (max-width: 800px) 100vw, 800px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<p>\u203b\u672c\u8a18\u4e8b\u306f\u7c73\u56fd\u3067\u516c\u958b\u3055\u308c\u305f \u201c<a href=\"https:\/\/www.salesforce.com\/blog\/call-center-burnout\/\" target=\"_blank\" rel=\"noreferrer noopener\">Call Center Burnout: 8 Signs You\u2019re Hitting a Wall \u2014 And How To Bounce Back<\/a>\u201d \u306e\u6284\u8a33\u7248\u3067\u3059\u3002\u672c\u30dd\u30b9\u30c8\u306e\u6b63\u5f0f\u8a00\u8a9e\u306f\u82f1\u8a9e\u3067\u3042\u308a\u3001\u305d\u306e\u5185\u5bb9\u304a\u3088\u3073\u89e3\u91c8\u306b\u3064\u3044\u3066\u306f\u82f1\u8a9e\u304c\u512a\u5148\u3055\u308c\u307e\u3059\u3002<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u71c3\u3048\u5c3d\u304d\u75c7\u5019\u7fa4\u306e\u5146\u5019\u3092\u8a8d\u8b58\u3057\u3001\u3069\u306e\u3088\u3046\u306a\u5bfe\u7b56\u3092\u8b1b\u3058\u308b\u3079\u304d\u304b\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5065\u5eb7\u3068\u5e78\u798f\u611f\u306b\u5927\u304d\u304f\u5f71\u97ff\u3057\u307e\u3059\u3002\u73fe\u72b6\u628a\u63e1\u3068\u5bfe\u7b56\u306e\u30d2\u30f3\u30c8\u3092\u304a\u4f1d\u3048\u3057\u307e\u3059\u3002<\/p>\n","protected":false},"author":184,"featured_media":13702,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"sf_justforyou_enable_alt":true,"optimizely_content_id":"1acb7c504ee14004ad52c968d91851ad","post_meta_title":"","ai_synopsis":"","footnotes":""},"sf_topic":[14,15,299,298,256,218,226,251,214],"sf_content_type":[],"blog":[606,631,639,642,650,672,677],"coauthors":[365],"class_list":["post-13698","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","sf_topic-future-of-work","sf_topic-ai","sf_topic-service-cloud","sf_topic-service","sf_topic-generative-ai","sf_topic-best-practices","sf_topic-company-culture","sf_topic-employee-experience","sf_topic-automation","blog-service-cloud","blog-service","blog-ai","blog-best-practices","blog-company-culture","blog-employee-experience","blog-generative-ai"],"yoast_head":"<!-- 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