{"id":13746,"date":"2024-08-06T10:15:29","date_gmt":"2024-08-06T01:15:29","guid":{"rendered":"https:\/\/www.salesforce.com\/?p=13746"},"modified":"2025-05-26T14:03:11","modified_gmt":"2025-05-26T05:03:11","slug":"jp-customer-service-ai-reply-by-ai-einstein","status":"publish","type":"post","link":"https:\/\/www.salesforce.com\/jp\/blog\/jp-customer-service-ai-reply-by-ai-einstein\/","title":{"rendered":"\u305d\u306e\u8fd4\u4fe1\u3001AI\u306e Einstein \uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002"},"content":{"rendered":"\n<div style=\"height:30px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>\u76ee\u6b21<\/h2><ul><li><a href=\"#h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051ai\u3063\u3066\u4f55\" 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id=\"h-\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051ai\u3063\u3066\u4f55\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u3063\u3066\u4f55\uff1f<\/strong><\/h2>\n\n\n\n<p>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u5c02\u9580\u5bb6\u306e\u7686\u3055\u307e\u306f\u3001\u65e5\u3005\u3001\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u4eca\u307e\u3067\u306e\u7d4c\u9a13\u3068\u30ca\u30ec\u30c3\u30b8\u3092\u6d3b\u7528\u3057\u3066\u3001\u7d20\u65e9\u304f\u56de\u7b54\u3092\u884c\u3063\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3057\u304b\u3057\u3001\u554f\u3044\u5408\u308f\u305b\u5bfe\u5fdc\u304c\u5fc5\u8981\u306a\u30d7\u30ed\u30c0\u30af\u30c8\u3084\u30b5\u30fc\u30d3\u30b9\u306f\u5897\u3048\u7d9a\u3051\u3001\u4ed5\u69d8\u3082\u7d30\u304b\u304f\u306a\u308b\u3070\u304b\u308a\u3002\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u304c\u308f\u304b\u308a\u306b\u304f\u3044\u5185\u5bb9\u3082\u3042\u308b\u3067\u3057\u3087\u3046\u3002\u305d\u3093\u306a\u4e2d\u3067\u3001\u3059\u3079\u3066\u6e80\u8db3\u5ea6\u306e\u9ad8\u3044\u56de\u7b54\u3059\u308b\u306e\u306b\u306f\u3053\u308c\u307e\u3067\u4ee5\u4e0a\u306b\u6642\u9593\u304c\u304b\u304b\u3063\u3066\u3044\u308b\u3068\u601d\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3082\u3057\u3001\u3042\u3089\u3086\u308b\u9867\u5ba2\u30c7\u30fc\u30bf\u304c\u84c4\u7a4d\u3055\u308c\u3066\u3044\u308b CRM \u306b\u300c\u304a\u5ba2\u69d8\u306e\u554f\u3044\u5408\u308f\u305b\u3092\u7406\u89e3\u3057\u3066\u7b54\u3048\u308b\u3053\u3068\u304c\u3067\u304d\u308bAI\u300d \u304c\u642d\u8f09\u3055\u308c\u3066\u3044\u305f\u3089\u3069\u3046\u3067\u3057\u3087\u3046\uff1f\u3000\u63a8\u5968\u89e3\u7b54\u6848\u3092\u4f5c\u6210\u3057\u3066\u304f\u308c\u3066\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u304c\u77e5\u3089\u306a\u3044\u88fd\u54c1\u3082\u628a\u63e1\u3057\u305f\u3089\uff1f\u3000\u305d\u3093\u306a\u201c\u30a8\u30ad\u30b9\u30d1\u30fc\u30c8\u201d\u304c\u3044\u305f\u3089\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306e\u751f\u7523\u6027\u306f\u78ba\u5b9f\u306b\u4e0a\u304c\u308b\u3067\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<p>\u305d\u308c\u3092\u5b9f\u73fe\u3059\u308b\u306e\u304c\u3001 Salesforce \u306e<a href=\"https:\/\/www.salesforce.com\/jp\/service\/ai\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI<\/a> \u3067\u3042\u308b\u300c Einstein\uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff09\u300d \u3067\u3059\u3002<\/p>\n\n\n\n<p>\u3053\u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u3067\u3042\u308bEinstein\u306b\u306f\u3001\u3055\u307e\u3056\u307e\u306a\u6a5f\u80fd\u304c\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u304a\u5ba2\u69d8\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u7684\u78ba\u306b\u7b54\u3048\u3066\u304f\u308c\u308b\u300c\u30b5\u30fc\u30d3\u30b9\u8fd4\u4fe1\u300d<\/li>\n\n\n\n<li>\u65b0\u305f\u306a\u77e5\u898b\u3092\u4ed6\u306e\u30e1\u30f3\u30d0\u30fc\u304c\u4f7f\u3048\u308b\u3088\u3046\u306b\u300c\u30ca\u30ec\u30c3\u30b8\u300d\u306b\u5909\u3048\u3066\u304f\u308c\u308b\u300c\u30ca\u30ec\u30c3\u30b8\u8a18\u4e8b\u3068\u691c\u7d22\u300d<\/li>\n\n\n\n<li>\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u3092\u5bfe\u5fdc\u5f8c\u306b\u307e\u3068\u3081\u3066\u304f\u308c\u308b\u300c\u30b3\u30fc\u30eb\u30b5\u30de\u30ea\u30fc\u300d<\/li>\n\n\n\n<li>\u8cfc\u8cb7\u50be\u5411\u304b\u3089\u304a\u52e7\u3081\u3059\u308b\u3079\u304d\u5546\u54c1\u3092\u63d0\u6848\u3057\u3066\u304f\u308c\u308b\u300c\u30cd\u30af\u30b9\u30c8\u30d9\u30b9\u30c8\u30a2\u30af\u30b7\u30e7\u30f3\u300d<\/li>\n<\/ul>\n\n\n\n<p>\u306a\u3069\u3001\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u30af\u30aa\u30ea\u30c6\u30a3\u3068\u30b9\u30d4\u30fc\u30c9\u3092\u683c\u6bb5\u306b\u4e0a\u3052\u308b\u6a5f\u80fd\u304c\u6e80\u8f09\u3067\u3059\u3002\u305d\u308c\u306f\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306b\u3068\u3063\u3066\u3001\u30d9\u30c6\u30e9\u30f3\u30a2\u30c9\u30d0\u30a4\u30b6\u30fc\u304c\u3064\u3044\u3066\u304f\u308c\u308b\u3088\u3046\u306a\u3082\u306e\u3067\u3059\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u3069\u3093\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3084\u52b9\u679c\u304c\u3042\u308b\u306e\"><strong>\u3069\u3093\u306a\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3084\u52b9\u679c\u304c\u3042\u308b\u306e\uff1f<\/strong><\/h2>\n\n\n\n<p>Einstein \u306b\u751f\u6210AI\u6a5f\u80fd\u304c\u642d\u8f09\u3055\u308c\u3066\u4ee5\u964d\u3001\u65e5\u672c\u3067\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u306e\u63a1\u7528\u3068\u6d3b\u7528\u304c\u6025\u901f\u306b\u9032\u3093\u3067\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>Salesforce\u88fd\u54c1\u3092\u30d3\u30b8\u30cd\u30b9\u306b\u63a1\u7528\u3059\u308b\u3068\u3001\u5e73\u5747\u3067\u7d0430%\u306e\u751f\u7523\u6027\u5411\u4e0a\u304c\u5f97\u3089\u308c\u307e\u3059\u304c\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u5411\u3051AI\u3092\u63a1\u7528\u3059\u308b\u3068\u3001\u30b3\u30fc\u30eb\u30bb\u30f3\u30bf\u30fc\u306b\u304a\u3051\u308b\u6307\u6a19\u3067\u3042\u308b\u300c <a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/what-is-aht\/\" target=\"_blank\" rel=\"noreferrer noopener\">AHT<\/a> \uff08Average Handling Time\u3001<a href=\"https:\/\/www.salesforce.com\/jp\/hub\/customer-service\/what-is-aht\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u5e73\u5747\u51e6\u7406\u6642\u9593<\/a>\uff09\u300d \u3084\u300cACW \uff08After Call Work\u3001\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff09\u300d \u306a\u3069\u304c\u5927\u5e45\u306b\u6539\u5584\u3055\u308c\u308b\u50be\u5411\u306b\u3042\u308a\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u307e\u305f\u300c\u65b0\u4eba\u3084\u77e5\u8b58\u7d4c\u9a13\u304c\u5c11\u306a\u3044\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u3067\u3082\u56de\u7b54\u54c1\u8cea\u3092\u4e00\u5b9a\u30ec\u30d9\u30eb\u306b\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u306a\u3063\u305f\u300d\u3068\u58f0\u3082\u591a\u304f\u5bc4\u305b\u3089\u308c\u3066\u304a\u308a\u3001AI\u3068\u4eba\u9593\u304c\u5354\u50cd\u3059\u308b\u3053\u3068\u3067\u30b5\u30fc\u30d3\u30b9\u30ec\u30d9\u30eb\u306e\u6a19\u6e96\u5316\u306e\u30b9\u30d4\u30fc\u30c9\u304c\u3053\u3068\u3068\u3082\u308f\u304b\u3063\u3066\u3044\u307e\u3059\u3002\u5177\u4f53\u7684\u306a\u4e8b\u4f8b\u3092\u3044\u304f\u3064\u304b\u7d39\u4ecb\u3057\u307e\u3057\u3087\u3046\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u5bcc\u58eb\u901a\u69d8\"><strong>\u5bcc\u58eb\u901a\u69d8<\/strong><\/h3>\n\n\n\n<p>2023\u5e748\u6708\u3001\u5e74\u9593\u53d7\u4ed8\u4ef6\u6570\u304c\u7d041700\u4ef6\u306e\u65e5\u672c\u56fd\u5185\u306eSalesforce\u30b5\u30dd\u30fc\u30c8\u30c7\u30b9\u30af\u306b\u3066\u3001Einstein\u306e\u5b9f\u8a3c\u5b9f\u9a13\u3092\u958b\u59cb\u3002Fujitsu North America, Inc.\u306e\u74b0\u5883\u3067\u84c4\u7a4d\u3055\u308c\u305f\u30c7\u30fc\u30bf\u3084\u30d7\u30ed\u30bb\u30b9\u3092\u7ffb\u8a33\u3057\u3066AI\u6d3b\u7528\u3057\u307e\u3057\u305f\u3002\u3053\u308c\u306f\u3001\u666e\u6bb5\u904b\u7528\u3057\u3066\u3044\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u3067\u306e\u30c1\u30e3\u30c3\u30c8\u5bfe\u5fdc\u306b\u9069\u7528\u3057\u305f\u5834\u5408\u3092\u60f3\u5b9a\u3057\u305f\u5185\u5bb9\u3067\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u305d\u306e\u7d50\u679c\u3001\u300c\u30b5\u30fc\u30d3\u30b9\u8fd4\u4fe1\uff08Service Replies\uff09\u300d\u6a5f\u80fd\u306b\u3088\u308a\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u300c\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08AHT\u300d\u306f\u300120\u520636\u79d2\u304b\u3089\u3001\u4e8b\u524d\u306e\u60f3\u5b9a\u671f\u5f85\u502412\u5206\u3092\u5927\u5e45\u306b\u4e0a\u56de\u308b2\u520618\u79d2\u3092\u8a18\u9332\u3002\u5b9f\u306b89%\u306e\u524a\u6e1b\u52b9\u679c\u3092\u5f97\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u4e00\u65b9\u3001\u300c\u4f1a\u8a71\u30b5\u30de\u30ea\u30fc\uff08Conversation Summaries\uff09\u300d\u6a5f\u80fd\u3067\u306f\u3001\u5bfe\u5fdc\u306e\u8981\u65e8\u3092\u8a18\u9332\u3059\u308b\u306a\u3069\u306e\u300c\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08ACW\uff09\u300d\u304c3\u520636\u79d2\u304b\u3089\u3001\u4e8b\u524d\u306e\u60f3\u5b9a\u671f\u5f85\u50242\u5206\u3092\u4e0a\u56de\u3063\u306630\u79d2\u306b\u300286%\u306e\u524a\u6e1b\u52b9\u679c\u3092\u3082\u305f\u3089\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-fujitsu-ai-casestudy\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 \u5bcc\u58eb\u901a\u69d8\u306e\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30b5\u30f3\u30ec\u30c7\u30a3\u30fc\u30b9\u69d8\"><strong>\u30b5\u30f3\u30ec\u30c7\u30a3\u30fc\u30b9\u69d8<\/strong><\/h3>\n\n\n\n<p>\u4eba\u6750\u6d3e\u9063\u30fb\u696d\u52d9\u8acb\u8ca0\u696d\u52d9\u3092\u624b\u304c\u3051\u308b\u30b5\u30f3\u30ec\u30c7\u30a3\u30fc\u30b9\u3067\u306f\u3001\u30b9\u30bf\u30c3\u30d5\u306e\u80fd\u529b\u5411\u4e0a\u3068\u696d\u52d9\u52b9\u7387\u5316\u304c\u55ab\u7dca\u306e\u8ab2\u984c\u3067\u3057\u305f\u3002\u30b9\u30bf\u30c3\u30d5\u5168\u54e1\u306e\u696d\u52d9\u30ec\u30d9\u30eb\u3092\u5747\u4e00\u5316\u3057\u3001\u52b9\u7387\u7684\u306a\u696d\u52d9\u9042\u884c\u3092\u5b9f\u73fe\u3057\u3001\u30b9\u30fc\u30d1\u30fc\u30d0\u30a4\u30b6\u30fc\u306e\u8ca0\u62c5\u3092\u4f4e\u6e1b\u3059\u308b\u305f\u3081\u306b\u3001\u696d\u52d9\u306e\u30a2\u30c9\u30d0\u30a4\u30b9\u3092\u63d0\u4f9b\u3067\u304d\u308b\u4ed5\u7d44\u307f\u3068\u3057\u3066\u3001AI\u306e\u6d3b\u7528\u3092\u6c7a\u65ad\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u300cEinstein \u30b5\u30fc\u30d3\u30b9\u8fd4\u4fe1\u300d\u6a5f\u80fd\u306e\u5c0e\u5165\u3067\u3001\u5b9f\u969b\u306e\u696d\u52d9\u3067\u306e\u8fd4\u7b54\u6642\u9593\u304c\u5927\u5e45\u306b\u77ed\u7e2e\u3055\u308c\u3001\u5f93\u6765\u306e8\u5206\u304b\u30891\u5206\u4ee5\u5185\u306b\u6539\u5584\u3002\u3053\u306e\u6280\u8853\u304c\u53ef\u80fd\u306b\u3057\u305f\u96fb\u8a71\u5bfe\u5fdc\u304b\u3089\u30c1\u30e3\u30c3\u30c8\u3078\u306e\u79fb\u884c\u3084\u3001\u7ba1\u7406\u8005\u306e\u968e\u6bb5\u79fb\u52d5\u306e\u524a\u6e1b\u306a\u3069\u3001\u696d\u52d9\u30d7\u30ed\u30bb\u30b9\u306e\u6839\u672c\u7684\u306a\u5909\u9769\u306b\u3088\u308a\u300190%\u8fd1\u3044\u52b9\u679c\u3092\u5b9f\u73fe\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/resources\/customer-stories\/sunladys\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u25b6 \u30b5\u30f3\u30ec\u30c7\u30a3\u30fc\u30b9\u69d8\u306e\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u69d8\"><strong>\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u69d8<\/strong><\/h3>\n\n\n\n<p>\u6771\u4eac\u6d77\u4e0a\u30b0\u30eb\u30fc\u30d7\u306e\u30c7\u30b8\u30bf\u30ebR&amp;D\u7d44\u7e54\u3068\u3057\u3066\u306e\u5f79\u5272\u3082\u679c\u305f\u3059\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u4f1a\u793e\u306f\u3001\u4eca\u5e74\u306b\u5165\u3063\u3066AI\u6d3b\u7528\u306b\u30c9\u30e9\u30a4\u30d6\u3092\u304b\u3051\u3001\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc\u306e\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u65e5\u3005\u306e\u696d\u52d9\u306bSalesforce\u306eAI\u300cEinstein\uff08\u30a2\u30a4\u30f3\u30b7\u30e5\u30bf\u30a4\u30f3\uff19\u300d\u3092\u6d3b\u7528\u3057\u305f\u691c\u8a3c\u3092\u958b\u59cb\u3057\u307e\u3057\u305f\u3002<\/p>\n\n\n\n<p>\u5177\u4f53\u7684\u306b\u306f\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051Einstein\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u3068\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u6709\u4eba\u30c1\u30e3\u30c3\u30c8\u306e\u30b7\u30fc\u30f3\u3067\u30012\u3064\u306e\u30c8\u30e9\u30a4\u30a2\u30eb\u3092\u59cb\u3081\u3066\u3044\u307e\u3059\u30021\u3064\u306f\u3001\u300cService Replies\uff08\u30b5\u30fc\u30d3\u30b9\u8fd4\u4fe1\uff09\u300d\u3068\u3044\u3046\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u3001\u9867\u5ba2\u306e\u554f\u3044\u5408\u308f\u305b\u5185\u5bb9\u306b\u5bfe\u3057\u3066\u84c4\u7a4d\u3057\u305f\u30c7\u30fc\u30bf\u304b\u3089\u6700\u9069\u306a\u8fd4\u4fe1\u3092\u81ea\u52d5\u751f\u6210\u3059\u308b\u3082\u306e\u3002\u3053\u308c\u306b\u3088\u3063\u3066\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5e73\u5747\u51e6\u7406\u6642\u9593\uff08 Average Handling Time\uff1dAHT\uff09\u306e\u524a\u6e1b\u3092\u3064\u306a\u3052\u3088\u3046\u3068\u3057\u3066\u3044\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u3082\u30461\u3064\u306f\u300cConversation Summaries\uff08\u4f1a\u8a71\u30b5\u30de\u30ea\u30fc\uff09\u300d\u3068\u3044\u3046\u6a5f\u80fd\u3092\u6d3b\u7528\u3057\u305f\u3001\u30c1\u30e3\u30c3\u30c8\u5f8c\u306e\u305d\u306e\u5185\u5bb9\u3092\u81ea\u52d5\u8981\u7d04\u3059\u308b\u5185\u5bb9\u3002\u3053\u306e\u6a5f\u80fd\u3067\u306f\u3001\u30aa\u30da\u30ec\u30fc\u30bf\u30fc\u306e\u5e73\u5747\u5f8c\u51e6\u7406\u6642\u9593\uff08After Call Work\uff1dACW\uff09\u300d\u306e\u524a\u6e1b\u3092\u56f3\u3063\u3066\u3044\u307e\u3059\u3002\u7cbe\u5ea6\u306f\u672c\u756a\u3067\u5341\u5206\u5229\u7528\u3067\u304d\u308b\u6c34\u6e96\u3067\u3001ACW\u304c50%\u524a\u6e1b\u3067\u304d\u305f\u30b1\u30fc\u30b9\u3082\u3042\u3063\u305f\u3068\u306e\u3053\u3068\u3067\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-ai-e-design-casestudy\/\">\u25b6\u30a4\u30fc\u30c7\u30b6\u30a4\u30f3\u640d\u5bb3\u4fdd\u967a\u69d8\u306e\u4e8b\u4f8b\u306f\u3053\u3061\u3089<\/a><\/p>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u4eca\u5f8c\u3069\u306e\u3088\u3046\u306a\u9032\u5316\u304c\u3042\u308b\u306e\"><strong>\u4eca\u5f8c\u3069\u306e\u3088\u3046\u306a\u9032\u5316\u304c\u3042\u308b\u306e\uff1f<\/strong><\/h2>\n\n\n\n<p>\u30d1\u30a4\u30ed\u30c3\u30c8\u63d0\u4f9b\u306e\u6bb5\u968e\u3067\u3059\u304c\u3001Einstein \u306f\u4e88\u6e2cAI\u3001\u751f\u6210AI\u306e\u6b21\u306e\u30d5\u30a7\u30fc\u30ba\u3067\u3042\u308b\u300c\u81ea\u5f8b\u578bAI\u300d\u3067\u3042\u308b\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u578b\u306b\u9032\u5316\u3057\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p><a href=\"https:\/\/www.salesforce.com\/jp\/news\/press-releases\/2024\/07\/19\/einstein-service-agent-announcement-jp\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u3053\u3061\u3089\u306e\u30ea\u30ea\u30fc\u30b9\u3067\u767a\u8868<\/a>\u3055\u308c\u3066\u3044\u308b\u3088\u3046\u306b\u3001\u300cEinstein Service Agent\u300d\u3068\u3057\u3066\u3001\u304a\u5ba2\u69d8\u3068\u306e\u81ea\u7136\u8a00\u8a9e\u306e\u5bfe\u8a71\u3001\u9867\u5ba2\u60c5\u5831\u306b\u57fa\u3065\u3044\u305f\u5bfe\u5fdc\u3001\u305d\u3057\u3066\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30eb\u306a\u60c5\u5831\u3092\u7406\u89e3\u3059\u308b\u3088\u3046\u306b\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002<\/p>\n\n\n\n<p>\u30de\u30eb\u30c1\u30e2\u30fc\u30c0\u30eb\u3068\u306f\u3001\u8907\u6570\u306e\u60c5\u5831\u5f62\u5f0f\u3092\u7406\u89e3\u3059\u308b\u3053\u3068\u3067\u3059\u3002Einstein \u306f\u3059\u3067\u306b\u9867\u5ba2\u60c5\u5831\u306b\u57fa\u3065\u3044\u3066\u65e5\u672c\u8a9e\u3067\u4f1a\u8a71\u304c\u6210\u7acb\u3059\u308b\u30ec\u30d9\u30eb\u306b\u306a\u3063\u3066\u3044\u307e\u3059\u304c\u3001\u3055\u3089\u306b\u753b\u50cf\u306a\u3069\u306e\u30c7\u30fc\u30bf\u3082\u89e3\u91c8\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u306e\u3067\u3001\u304a\u5ba2\u69d8\u304c\u8aac\u660e\u3057\u306b\u304f\u3044\u88fd\u54c1\u306e\u30a8\u30e9\u30fc\u30b3\u30fc\u30c9\u3084\u6545\u969c\u306e\u72b6\u6cc1\u306a\u3069\u3092\u753b\u50cf\u3067\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306b\u77e5\u3089\u305b\u3066\u3001\u305d\u308c\u3092\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u304c\u7406\u89e3\u3001\u5bfe\u5fdc\u3059\u308b\u3053\u3068\u304c\u3067\u304d\u308b\u3088\u3046\u306b\u3082\u306a\u3063\u3066\u3044\u304d\u307e\u3059\u3002Einstein \u306e\u3055\u3089\u306a\u308b\u9032\u5316\u3068\u3001\u65e5\u672c\u3067\u751f\u307e\u308c\u59cb\u3081\u305f\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u306e\u3055\u3089\u306a\u308b\u767a\u4fe1\u3092\u304a\u697d\u3057\u307f\u306b\u3002<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-\u5e83\u544a\u306b\u51fa\u3066\u3044\u308b\u4eba\u306f\u8ab0\"><strong>\u5e83\u544a\u306b\u51fa\u3066\u3044\u308b\u4eba\u306f\u8ab0\uff1f<\/strong><\/h2>\n\n\n\n<p>\u300c\u305d\u306e\u8fd4\u4fe1\u3001Einstein \u306b\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u3002\u300d\u306b\u767b\u5834\u3057\u3066\u304f\u308c\u305f\u65b9\u306f\u3001<a href=\"https:\/\/neutral-tokyo.com\/models\/fujino\/\" target=\"_blank\" rel=\"noreferrer noopener\">NMT Inc \u6240\u5c5e\u306e\u85e4\u91ce\u7d50\u8863\u3055\u3093<\/a>\u3067\u3059\u3002\u6c17\u306b\u306a\u308b\u4eba\u306f\u3001\u85e4\u91ce\u3055\u3093\u306eInstagram\u3082\u30c1\u30a7\u30c3\u30af\u3002<\/p>\n\n\n\n<div class=\"layout-four wp-block-salesforce-blog-offer\">\n\t<div class=\"wp-block-offer__wrapper\">\n\n\t\t<div class=\"wp-block-offer__content\">\n\t\t\t<h2 class=\"wp-block-offer__title\">\u30103\u5206\u3067\u5b66\u3076\u3011\u751f\u6210AI\u3067\u5909\u308f\u308b\u30b3\u30f3\u30bf\u30af\u30c8\u30bb\u30f3\u30bf\u30fc<\/h2>\n\t\t\t\t\t\t\t<p class=\"wp-block-offer__description\"><strong>\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u3092\u77ed\u3044\u52d5\u753b\u3067\u5b66\u3073\u307e\u3057\u3087\u3046\u3002<\/strong><br><br>\u3053\u306e\u52d5\u753b\u3067\u306f\u30013\u3064\u306e\u30e6\u30fc\u30b9\u30b1\u30fc\u30b9\u3092\u7d39\u4ecb\u3057\u3066\u3044\u307e\u3059\u3002<br>\u30fb\u30b1\u30fc\u30b9\u3078\u306e\u8fd4\u4fe1\u6587\u7ae0\u306e\u4f5c\u6210<br>\u30fb\u30b1\u30fc\u30b9\u8981\u7d04\u306e\u4f5c\u6210<br>\u30fb\u30ca\u30ec\u30c3\u30b8\u306e\u4f5c\u6210<\/p>\n\t\t\t\n\t\t\t\n\t\t\t\t\t\t\t<div class=\"wp-block-button\">\n\t\t\t\t\t<a class=\"wp-block-button__link\" target=\"_blank\" href=\"https:\/\/www.salesforce.com\/jp\/form\/guide\/service\/service-gpt-contact-center\/?d=blog-body-cta-banner1\">\u7121\u6599\u3067\u30c7\u30e2\u3092\u898b\u308b<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\t<div class=\"wp-block-offer__media\">\n\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"581\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png\" class=\"attachment-full size-full\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png 1976w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=300&amp;h=170 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=768&amp;h=436 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=1024&amp;h=581 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=1536&amp;h=872 1536w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/customer-service-ai-reply-by-ai-einstein-cta1.png?w=150&amp;h=85 150w\" sizes=\"auto, (max-width: 1024px) 100vw, 1024px\" \/>\t\t<\/div>\n\t<\/div>\n\n\t\n\t\t\t<!-- Standard Illustration -->\n\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__illustration\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-illustration-layout-four.png\" alt=\"\">\n\n\t\t<!-- Small Accent Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__accent\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-accent-layout-four.png\" alt=\"\">\n\t\t\n\t\t<!-- Left Side Illustration -->\n\t\t\n\t\t<!-- Cloud Illustration -->\n\t\t\t\t\t<img decoding=\"async\" class=\"wp-block-offer__graphics wp-block-offer__cloud\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/themes\/salesforce-blog\/dist\/images\/offer-block\/offer-cloud-layout-four.png\" alt=\"\">\n\t\t\n\t<\/div>\n\n\n\n<div style=\"height:40px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer\">\n\t<div>\n\t\t\n\n<div class=\"alignfull wp-block-salesforce-blog-section-heading\">\n\t<h2 class=\"wp-block-salesforce-blog-section-heading__title\">\n\t\t\t\tService Cloud\u306e\u95a2\u9023\u8a18\u4e8b\t<\/h2>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__featured-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/jp-difference-between-chatbot-and-ai-agent\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png 1440w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/jp-difference-between-chatbot-and-ai-agent-main.png?w=150&amp;h=84 150w\" alt=\"\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\u4f55\u304b\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30c1\u30e3\u30c3\u30c8\u30dc\u30c3\u30c8\u3068AI\u30a8\u30fc\u30b8\u30a7\u30f3\u30c8\u306e\u9055\u3044\u3068\u306f\uff1f\u5f79\u5272\u3084\u9078\u3073\u65b9\u3092\u89e3\u8aac\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n\n\n\n<div class=\"wp-block-column wp-block-salesforce-blog-multi-offer__supporting-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/what-is-good-customer-service\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/08\/what-is-good-customer-service-main.png?w=150&amp;h=84 150w\" alt=\"\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u826f\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u308b4\u3064\u306e\u65b9\u6cd5\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30a8\u30f3\u30b2\u30fc\u30b8\u30e1\u30f3\u30c8\u3092\u9ad8\u3081\u308b\u826f\u8cea\u306a\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u3092\u5c4a\u3051\u308b4\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/future-of-customer-service-2\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-main.png?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-main.png 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-main.png?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/06\/future-of-customer-service-main.png?w=150&amp;h=84 150w\" alt=\"\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\uff1a2025\u5e74\u306b\u5411\u3051\u3066\u62bc\u3055\u3048\u308b\u3079\u304d\u30c8\u30ec\u30f3\u30c9\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u306e\u672a\u6765\u30022025\u5e74\u306b\u5411\u3051\u3066\u62bc\u3055\u3048\u308b\u3079\u304d\uff13\u3064\u306e\u30c8\u30ec\u30f3\u30c9\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n\n\n<div class=\"wp-block-salesforce-blog-multi-offer-card\">\n\t<a href=\"https:\/\/www.salesforce.com\/jp\/blog\/sustainable-field-service-business\/\" target=\"_blank\" class=\"wp-block-salesforce-blog-multi-offer-card__link \">\n\t\t\t\t\t<figure class=\"wp-block-salesforce-blog-multi-offer-card__image\">\n\t\t\t\t<span class=\"img-object-fit\"><img decoding=\"async\" src=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=300\" sizes=\"100vw\" srcset=\"https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg 1500w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=300&amp;h=169 300w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=768&amp;h=432 768w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=1024&amp;h=576 1024w, https:\/\/www.salesforce.com\/jp\/blog\/wp-content\/uploads\/sites\/10\/2024\/04\/field-service-sustainability_53084f.jpg?w=150&amp;h=84 150w\" alt=\"Two technicians in hard hats use technology to support field service sustainability.\" loading=\"lazy\" \/><\/span>\t\t\t<\/figure>\n\t\t\t\t<h4 class=\"wp-block-salesforce-blog-multi-offer-card__title\">\n\t\t\t\u30d5\u30a3\u30fc\u30eb\u30c9\u30b5\u30fc\u30d3\u30b9\u306e\u6301\u7d9a\u53ef\u80fd\u6027\u3092\u5411\u4e0a\u3055\u305b\u308b3\u3064\u306e\u65b9\u6cd5\t\t<\/h4>\n\t<\/a>\n<\/div>\n\n<\/div>\n<\/div>\n\n\t<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Salesforce \u306e\u30ab\u30b9\u30bf\u30de\u30fc\u30b5\u30fc\u30d3\u30b9\u5411\u3051AI\u306e\u30c7\u30b8\u30bf\u30eb\u5e83\u544a\u300c\u305d\u306e\u8fd4\u4fe1\u3001AI\u306eEinstein\u304c\u3084\u3063\u3066\u304a\u304d\u307e\u3059\u300d\u306e\u914d\u4fe1\u3092\u59cb\u3081\u307e\u3057\u305f\u3002\u304a\u5ba2\u69d8\u304b\u3089\u306e\u554f\u3044\u5408\u308f\u305b\u306b\u3001\u3082\u3057AI 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